eShield
eShield is a San Ramon, California-based managed service provider delivering IT, cloud, cybersecurity, disaster recovery, and VoIP services to small and medium-sized businesses across the California Bay Area.
- Company typePrivate
- Founded2001
- HeadquartersSan Ramon, United States
- Headcount1–10
- GTM typeB2B
- OfferingServices
What eShield does
eShield is a privately held managed service provider (MSP) headquartered in San Ramon, California, serving small and medium-sized businesses (SMBs) across the California Bay Area. Founded in 2001 and operating under the DBA "eShield Pro," the company delivers a portfolio of IT services spanning managed IT infrastructure, managed security, cloud solutions, disaster recovery, and VoIP communications. eShield's technology stack is built on third-party platforms — Datto for backup and disaster recovery and GoTo Connect for cloud-based voice and unified communications — combined with a North American-based 24/7 Network and Security Operations Center (NSOC) and Help Desk that function as the company's principal operational and service differentiators.
The company operates on subscription and managed services revenue streams, with recurring contracts covering IT infrastructure, network management, cybersecurity, cloud services, and help desk support. Customer acquisition is sales-led and consultative, driven by direct phone outreach (925-222-5883), a Calendly-based 30-minute consultation booking flow, locally SEO-optimized service pages for each city served (Concord, Danville, Dublin, Lafayette, San Ramon, Walnut Creek), and word-of-mouth from long-tenured clients. eShield targets multiple verticals — including legal, financial services, real estate, medical offices, non-profits, manufacturing, and construction trades — with documented client relationships spanning more than 10 years, suggesting strong retention dynamics within its SMB base.
eShield is founder-owned and closely held, with Mark Lemmo identified as the principal technical lead referenced repeatedly in client testimonials. The company operates with 1-10 employees from a single San Ramon headquarters and has no disclosed institutional investment, no patent or trademark portfolio, no published pricing, no certifications or compliance attestations, and no AI/ML capability disclosures in available source material. The business is positioned as a relationship-driven local IT partner rather than a technology product company, with its competitive identity anchored on North American-based support, 20+ years of regional presence, and corporate-grade tooling delivered at SMB-friendly pricing.
eShield firmographics
Firmographics- Name
- eShield
- Legal name
- eShield
- Website
- https://eshieldpro.com
- Company type
- Private
- Founded year
- 2001
- Operating status
- Operating
- Headcount range
- 1–10 employees
- Short description
- eShield is a San Ramon, California-based managed service provider delivering IT, cloud, cybersecurity, disaster recovery, and VoIP services to small and medium-sized businesses across the California Bay Area.
- Ownership category
- akta.pro rank
eShield industry classification
Industry- Product category
- Managed IT Services
- NAICS
- Computer Facilities Management Services (541513), Computer Systems Design and Related Services (54151), Computing Infrastructure Providers, Data Processing, Web Hosting, and Related Services (518)
- SIC
- Services-Computer Programming, Data Processing, Etc. (7370), Communications Services, Nec (4899)
- akta.pro primary industry
- Identity & Access Management (IAM) Managed Services (BPAEADAE)
Keywords
Where eShield is headquartered
LocationHeadquarters
- HQ city
- San Ramon
- HQ country
- United States
- HQ region
- North America
Offices1 record
Markets served
eShield business model
Business model- GTM type
- B2B
- Offering type
- Services
- Cost components
- Personnel, Operations, Technology or R&D, Marketing or Sales, Infrastructure
Revenue model
- Managed IT Services: Recurring managed services contracts covering IT infrastructure, network management, cybersecurity, cloud services, and help desk support for SMBs. The company offers corporate-level tools and expertise without the corporate price tag, positioning as a cost-effective MSP.
- Managed Security Services: Dedicated security services including managed detection and response, penetration testing, backups, and 24/7 NSOC monitoring. Delivered as part of managed services contracts or standalone security engagements.
- Cloud Solutions: Cloud migration, storage, and management services billed on a subscription or pay-as-you-go basis, enabling businesses to scale IT capabilities within budget.
- VoIP Services: Voice over Internet Protocol services through GoTo Connect partnership, offering cost-effective communication solutions with HD video conferencing, text, chat, and online fax. Revenue generated through the GoTo Connect partnership.
- Disaster Recovery Solutions: Disaster recovery planning and data restoration services using Datto technology, typically bundled within managed services contracts or sold as standalone disaster recovery engagements.
Go-to-market motion1 record
Distribution channels1 record
Marketing channels6 records
eShield product offering
Product offeringCore offering
eShield is a managed service provider that delivers IT infrastructure management, cloud solutions, disaster recovery, managed security services, and VoIP communications to small and medium-sized businesses in the California Bay Area. Services are delivered through a North American-based 24/7 Network and Security Operations Center (NSOC) and Help Desk, leveraging third-party platforms including Datto for backup/disaster recovery and GoTo Connect for VoIP. The company bundles consulting, network management, cybersecurity monitoring, and ongoing technical support into managed service engagements.
Product overview
eShield is an IT managed service provider (MSP) offering a unified portfolio of technology services for small and medium-sized businesses in the California Bay Area. The core product portfolio consists of Cloud Solutions for scalable data storage and collaboration; Disaster Recovery for data backup and business continuity; IT Services encompassing consulting, network management, and technical support; Managed Security Services featuring 24/7 monitoring, threat detection, and penetration testing; and VoIP Phones delivered through a GoTo Connect partnership providing cloud-based communication and video conferencing. Founded in 2001, eShield operates as a comprehensive IT partner rather than a software platform, delivering these services primarily as managed service engagements rather than standalone software products.
Differentiator
Problem solved
Functional benefit
Products and services
- Cloud Solutions Cloud services enabling businesses to store, manage, and process data remotely, providing scalability, flexibility, and cost-effective solutions for data storage, communication, collaboration tools, and content sharing. Targeted at small and medium-sized businesses in the California Bay Area.
- Disaster Recovery Comprehensive disaster recovery solutions including data backup, business continuity planning, and swift recovery mechanisms to restore data and applications after unexpected events or disruptions. Leverages Datto technology for cloud-based backup storage, automated off-site backups, and rapid data restoration. Delivered to small and medium-sized businesses.
- IT Services Managed IT services providing IT consulting, network solutions, security services, system maintenance, and technical support tailored to small and medium-sized businesses. Includes help desk support and ongoing operational management of client IT environments.
- Managed Security Services Managed security services including Managed Detection and Response, 24/7 network monitoring via a North American-based NSOC, penetration testing, vulnerability assessments, and cybersecurity consulting to protect IT infrastructure from threats. Targeted at small and medium-sized businesses without in-house security operations.
- VoIP Phones Voice over Internet Protocol phone services delivered through the GoTo Connect partnership, offering cloud-based calling, HD video conferencing, online fax, text, and chat capabilities for flexible remote and hybrid work environments. Sold to small and medium-sized businesses.
Quantifiable outcome
- Response time of 24 hours or less for IT issues
- +3 more outcomes
Companies that use eShield
Customer profileNamed customers6 records
Segments8 records
Ideal customer profiles1 record
eShield technology and API
TechnologyTechnology focussed No
API detail
- Has API
- No
- API docs
- API detail
Core technology
AI maturity
App detail
Feature2 records
eShield partnerships and signals
Strategic signalPartnerships
Two partnerships are on record, tiered core.
- GoTo ConnectcoreeShield has partnered with GoTo Connect to deliver VoIP phone services to its SMB clients. The GoTo Connect platform provides cloud-based voice, video conferencing, text, chat, and online fax solutions. eShield resells and supports GoTo Connect as part of its unified communications offering, enabling businesses to make calls at reduced costs using internet connectivity.
- DattocoreeShield leverages Datto's disaster recovery technology for data retrieval and restoration services. Datto provides the underlying platform for eShield's disaster recovery solutions, including cloud-based backup storage, automated off-site backups, and rapid data restoration capabilities. The partnership enables eShield to deliver enterprise-grade disaster recovery to SMB clients.
Scale indicators2 records
Recent moves5 records
Expansion highlights4 records
eShield competitors and assessment
Company assessmentEmerging players
- IT Freedom: Smaller MSP serving SMBs with managed IT, cybersecurity, and cloud services. Comparable service stack at a similar scale, with partial geographic overlap.
- Gravity Systems: Boutique MSP providing managed IT, cloud, and security services to small and mid-sized businesses. Comparable customer profile and recurring managed services model.
Direct peers
- Kelser: Managed IT and cybersecurity services firm targeting SMBs with proactive monitoring, help desk, and cloud support. Similar size and customer segment to eShield.
- Corsica Technologies: Managed IT, cybersecurity, and compliance services provider serving SMB and mid-market clients. Comparable service stack including MDR, backup/DR, and managed cloud.
- Ntiva: National MSP offering managed IT, cybersecurity, cloud, and unified communications to SMB and mid-market clients. Comparable service portfolio and recurring managed services model.
- Be Structured Technology Group: Bay Area-based MSP providing managed IT, cybersecurity, cloud, and VoIP services to SMBs. Directly competes with eShield in the same geography and customer segment.
- MyITpros: Managed IT and cybersecurity provider focused on SMBs, offering help desk support, network management, and cloud services. Closely comparable recurring-services business model.
- Integris: US-based MSP delivering managed IT, cybersecurity, and cloud services to SMBs across multiple verticals including financial, legal, and healthcare — directly comparable to eShield's vertical strategy.
Regional players
- NetGain Technologies: Regional MSP focused on SMB and mid-market managed IT, security, and cloud services. Comparable service catalog but operates in a different geography (Midwest).
Broad incumbents
- Dataprise: Large, well-established national MSP offering managed IT, cybersecurity, and cloud services. A broader incumbent competitor with overlapping capabilities but a much wider portfolio and footprint.
Market position
Strengths5 records
Weaknesses5 records
Competitive moat4 records
Key risks6 records
Key highlights7 records
Customer concentration
eShield social profiles
Digital presenceeShield financial estimates
Financial estimateRevenue estimate
Valuation estimate
eShield leadership team
Management profileNumber of profiles
Profiles1 record
eShield funding detail
Funding detailFunding overview
Funding rounds
Investors
Funding detail is available on the Subscription and Enterprise plan.Contact sales →
eShield M&A and investment
M&A and investmentM&A
Investments
M&A and investment is available on the Subscription and Enterprise plan.Contact sales →
Frequently asked questions about eShield
What does eShield do?
eShield is a managed service provider that delivers IT infrastructure management, cloud solutions, disaster recovery, managed security services, and VoIP communications to small and medium-sized businesses in the California Bay Area. Services are delivered through a North American-based 24/7 Network and Security Operations Center (NSOC) and Help Desk, leveraging third-party platforms including Datto for backup/disaster recovery and GoTo Connect for VoIP. The company bundles consulting, network management, cybersecurity monitoring, and ongoing technical support into managed service engagements.
Is eShield a public or private company?
eShield is a private company. It is classified as founder individual operated bootstrapped and is currently operating.
When was eShield founded?
eShield was founded in 2001. It employs 1 to 10 people.
Where is eShield based?
eShield is headquartered in San Ramon, United States, in the North America region.
How does eShield make money?
Five revenue lines are on record. Managed IT Services are the primary driver. The others are managed Security Services, cloud Solutions, voIP Services and disaster Recovery Solutions.
Who are eShield's main competitors?
Emerging players on record are IT Freedom and Gravity Systems. Direct peers are Kelser, Corsica Technologies, Ntiva, Be Structured Technology Group, MyITpros and Integris. NetGain Technologies is listed as a regional player. Dataprise is listed as a broad incumbent.
Does eShield have an API?
No public API is recorded for eShield.
What industry is eShield in?
eShield's product category is Managed IT Services. Its primary akta.pro industry code is BPAEADAE, Identity & Access Management (IAM) Managed Services. Its NAICS code is 541513 and its SIC code is 7370.