Cloudfish

What Cloudfish does

Cloudfish, operating under the legal entity DNY DWC-LLC (Dubai, UAE) and trading as Cloudfish AI, is the AI-transformation studio of DNY Group. It sells a unified, AI-native business platform that connects directly to existing ERP systems — NetSuite via OAuth and MCP tools, and Odoo via a native connector — and exposes their data through 91 continuously running background workers, a kernel learning engine, and a 4-tier memory architecture backed by pgvector embeddings. On top of this Adaptive Core sit 18 product modules grouped into Intelligence (Customer, Sales & Pipeline, Task), Agents & Memory (role-based agents, orchestrator/evaluator patterns, Atlas Knowledge), Communications (email, WhatsApp Business engine across 12+ channels, clerk automation), B2B Commerce (multi-tenant storefronts, PunchOut/OCI, virtual warehouses, ZATCA e-invoicing), Customer Support (AI agents with human handoff, agent desk), plus verticals in Digital Signage, Banking & Fintech, and Fund & Capital Management.

The platform is sold as an enterprise SaaS subscription, layered with professional services from DNY Group covering AI Strategy & Roadmap, Solution Design & Build, ERP Integration & Deployment, Adoption & Enablement, and Managed Operations. Go-to-market is consultative enterprise field sales driven by demo requests and a self-service intelligence dashboard at si.cloudfish.ai, targeting enterprises and mid-market businesses already running NetSuite or Odoo. Operating footprint disclosed is UAE and Saudi Arabia, with no named enterprise customer logos, disclosed revenue, or external institutional investors in the source material; the company reports 1–10 employees and is privately held within the DNY Group parent structure.

Name

Cloudfish

Legal name

DNY DWC-LLC

Website

https://cloudfish.com

Company type

Private

Founded year

2015

Operating status

Operating

Headcount range

1–10 employees

Short description

Cloudfish is the AI-transformation studio of DNY Group, selling an AI-native platform that meshes onto NetSuite and Odoo ERP systems to deliver customer intelligence, sales pipeline, AI agents, communications, B2B commerce, and customer support for enterprise and mid-market businesses, primarily in the UAE and Saudi Arabia.

Ownership category

akta.pro rank

Product category

Enterprise AI Platform

NAICS

Computer Systems Design and Related Services (54151), Computing Infrastructure Providers, Data Processing, Web Hosting, and Related Services (518)

SIC

Services-Computer Programming, Data Processing, Etc. (7370)

akta.pro primary industry

End-to-End Enterprise AI Platforms (MLOps & Model Lifecycle Management) (HDAEANAA)

akta.pro secondary industries

Cloud Data Platforms & Analytics Migration (BPAEACAI), Cloud Strategy, Assessment & Roadmap (BPAEACAA)

Keywords

• AI business intelligence platform
• ERP integration software
• AI agents platform
• B2B commerce software
• Customer intelligence analytics

Headquarters

HQ city

Beirut

HQ country

Lebanon

HQ region

Middle East

Offices1 record

Markets served

GTM type

B2B

Offering type

Software

Cost components

Technology or R&D, Infrastructure, Personnel, Operations, Marketing or Sales

Revenue model

1. Platform SaaS Subscription: Cloudfish operates as a SaaS platform with subscription-based pricing. The platform is sold as an AI intelligence and automation layer that connects to existing ERP systems, with pricing likely tiered based on modules, users, or transaction volume. Professional services for implementation and managed operations are offered as complementary revenue streams.
2. Professional Services: DNY Group provides implementation, integration, strategy, and managed operations services as part of the Cloudfish deployment. These include AI Strategy & Roadmap, Solution Design & Build, ERP Integration & Deployment, Adoption & Enablement, and Managed Operations.

Go-to-market motion1 record

Distribution channels3 records

Marketing channels4 records

Core offering

Cloudfish is an AI-powered business intelligence and operations platform that connects directly to existing ERP systems (NetSuite, Odoo) and delivers a unified suite of modules including customer intelligence, sales pipeline analytics, AI agents, communications engine, B2B commerce, and customer support. The platform runs 91 background workers continuously and provides scored, actionable intelligence without requiring a data warehouse or BI team, targeting enterprise and mid-market businesses with ERP systems.

Product overview

Cloudfish is a unified AI-powered business intelligence and operations platform built as an integrated suite of modules. The core Adaptive Core connects to NetSuite or Odoo ERP systems and powers six interconnected product pillars: Customer Intelligence (risk scoring, churn prediction, segmentation), Sales & Pipeline Intelligence (lead scoring, signal detection, revenue forecasting), Task Intelligence (AI task classification and cleanup), AI Agents & Memory (pre-built and custom agents with 4-tier memory), Communications Engine (email, campaigns, clerk automation), and B2B Commerce (multi-tenant storefronts, PunchOut, ZATCA compliance). Industry-specific verticals include Digital Signage, Banking & Fintech, and Fund Management. The platform supports 12+ deployment channels including WhatsApp, and provides Mobile SDKs, Interface Designer (DSI) for custom dashboards, Atlas Knowledge for institutional memory, and Forge for DevOps management.

Differentiator

Problem solved

Functional benefit

Brands

• si.cloudfish.ai: Intelligence Dashboard — customer health overview, signal detection, and sales intelligence interface.
• Console
• Atlas
• Forge
• Interface Designer (DSI)

Products and services

• Customer Intelligence Continuous risk scoring, churn prediction, customer segmentation, financial health monitoring, dormant reactivation, and cross-sell recommendations powered by live ERP data, targeting enterprise and mid-market businesses running NetSuite or Odoo.
• Sales and Pipeline Intelligence AI-powered lead intelligence hub with batch scoring, signal detection, opportunity and quote pipelines, sales rep performance tracking, commission management, conversion funnel analysis, and revenue forecasting for sales operations teams.
• Task Intelligence AI classifies, scores, and manages the entire NetSuite task load, detecting zombie tasks, dead zones, duplicates, heavy customers with daily AI check-ins and bulk redistribution for operations teams.
• AI Agents and Memory Pre-built agents for customer success, sales, and executive roles with custom agent composition, tool packs, guardrails, knowledge bases, procedures, 4-tier memory with pgvector embeddings, and MCP tool access.
• Communications Engine Full enterprise email stack with versioned templates, campaign management, outreach sequences, suppression lists, send analytics, email intelligence watchers, and automated clerk communications.
• Marketing and SEO Intelligence GA4 and Google Search Console sync, keyword rankings, PageSpeed audits, backlinks, digital asset health monitoring, online presence tracking, and AI-powered content intelligence for marketing teams.
• Atlas Knowledge Institutional knowledge management with decisions log, knowledge base, strategic playbooks, postmortems, content intelligence, and workflow intelligence for organizational searchability.
• B2B Commerce Multi-tenant branded storefronts powered by ERP with PunchOut/OCI support, virtual warehouses, quotes and RFQ, reorder and replenishment, subscriptions, loyalty programs, returns, and ZATCA e-invoicing compliance for B2B distributors and manufacturers.
• Customer Support AI support agents with multi-channel deployment, seamless human handoff, agent desk with SLAs and CSAT tracking, no-code studio, embeddable widget, and mobile SDKs.
• WhatsApp Business Engine Full WhatsApp Business engine with campaigns, opt-in consent funnels, interactive Flows, template lifecycle management, catalog commerce, and 12+ channel deployment support.
• Adaptive Core Platform The foundational intelligence engine that meshes onto ERP, database, or file systems; learns business patterns; and powers all department modules with 91 background workers and row-level multi-tenant isolation.
• DNY Group Professional Services Implementation, integration, AI strategy, solution design, ERP integration, adoption enablement, and managed operations services delivered alongside the Cloudfish platform as part of the deployment offering.

Quantifiable outcome

• 87% of customers classified as healthy (Active)
• +1 more outcomes

Named customers4 records

Segments6 records

Ideal customer profiles4 records

Technology focussed Yes

API detail

Has API

Yes

API docs

API detail

Core technology

AI maturity

App detail

Integration16 records

AI capability12 records

Feature9 records

Partnerships

Three partnerships are on record, tiered core.

• NetSuitecoreTechnology or IntegrationPrimary ERP integration partner. Cloudfish connects to NetSuite via OAuth and MCP tools, running 91 background workers continuously to sync customer data, orders, inventory, and financial information. The integration powers the entire intelligence layer including risk scoring, lead intelligence, and B2B commerce.
• OdoocoreTechnology or IntegrationSecondary ERP integration partner. Cloudfish provides an Odoo connector for live data sync, enabling the same intelligence and automation capabilities available through the NetSuite integration.
• WhatsApp BusinesscoreTechnology or IntegrationPrimary messaging channel partner. Cloudfish offers a full WhatsApp Business engine with campaigns, opt-in funnels, WhatsApp Flows, template lifecycle, and catalog commerce — plus 24-hour session management and consent handling.

Scale indicators4 records

Recent moves6 records

Expansion highlights6 records

Direct peers

• Aisera: Enterprise AI agent platform for customer service, sales, and operations with domain-specific agents and integrations to ERP/CRM systems — directly comparable to Cloudfish's role-based pre-built agents and customer support desk capabilities.
• Moveworks: Enterprise AI copilot that ingests signals from business systems and routes actions through pre-built agents — comparable to Cloudfish's orchestrator/evaluator agent architecture and ERP-driven action automation.
• Kore.ai: Enterprise conversational and agent AI platform with pre-built role-based bots, knowledge bases, and multi-channel deployment — directly comparable to Cloudfish's agent composition framework and 12+ channel rollout (WhatsApp, Teams, web, mobile SDK).
• Celonis: Process intelligence and execution layer that sits on top of ERP systems (SAP, Oracle, Salesforce) and surfaces operational signals, risk, and automation — directly comparable to Cloudfish's Adaptive Core for ERP-derived intelligence and signal detection.
• Glean: Enterprise AI search and agent platform that connects to enterprise systems and surfaces knowledge, automates workflows, and delivers role-based assistants — closely aligned with Cloudfish's Atlas Knowledge, AI Agents, and signal-driven intelligence layer.

Others

• Pipedream: Integration automation platform that Cloudfish leverages to connect to 2,000+ apps — adjacent infrastructure provider rather than a direct competitor, but indicative of where ERP-adjacent orchestration layers are consolidating.

Broad incumbents

• Microsoft (Dynamics 365 Copilot): First-party AI agents embedded across Microsoft ERP/CRM (Dynamics 365, Business Central) — represents the biggest platform-side threat to Cloudfish's "mesh onto your ERP" positioning for enterprises on the Microsoft stack.
• Salesforce (Agentforce / Einstein): Broad CRM/enterprise platform with native AI agents (Agentforce) and ERP-adjacent revenue intelligence — overlaps with Cloudfish's sales pipeline, customer intelligence, and lead scoring but as part of a much larger enterprise suite.
• Workday Illuminate: Enterprise finance/HR platform with natively embedded AI agents and Illuminate platform — overlaps with Cloudfish's Back Office, Fund Management, and executive intelligence modules but at vastly larger scale.
• ServiceNow (Now Assist): Enterprise workflow and now AI agent platform — directly competes with Cloudfish's customer support, task intelligence, and approval workflow offerings as part of a broader enterprise service management suite.

Market position

Strengths5 records

Weaknesses5 records

Competitive moat5 records

Key risks6 records

Key highlights7 records

Customer concentration

Compliance1 record

Revenue estimate

Valuation estimate

Number of profiles

Profiles1 record

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about Cloudfish