What Automated Telecom does

Automated Telecom is a privately held Voice over Internet Protocol (VoIP) service provider founded in 1992 and headquartered in Palm Desert, California. The company targets small and medium-size businesses across the United States with a concentrated operational focus on the Coachella Valley region, where it serves 300+ customers and supports 2,000+ daily active users. The company operates both as a hosted voice provider and as an agent for multiple telephone carriers, allowing it to bundle third-party telecom services with proprietary solutions.

The company's core product is CoreNexa 7.0, an all-in-one cloud communications platform combining hosted voice, HD video meetings (up to 100 participants), instant messaging, screen sharing, voicemail transcription, and collaboration tools across desktop, browser, iOS, and Android clients. CoreNexa is complemented by a Yealink hardware portfolio spanning premium to entry-level desk phones (T57, T54, T53, T33) and rugged wireless handsets (W56, W59R), plus the EXP50 expansion module for receptionists. Recent platform additions include Robocall Filter, Call Recording, and Auto Attendant features launched in September 2024. Voicemail transcription is the only documented AI capability and is delivered via Google Cloud Speech API.

Automated Telecom generates revenue through three streams: recurring monthly subscriptions to hosted voice and CoreNexa services, hardware sales of Yealink endpoints, and professional service fees for installation, support, and add-ons such as Smart Fax. Pricing is quote-based and not publicly disclosed. The company relies on direct sales — both field/in-person and inbound website inquiries — with a primary single phone number (760.837.7000) prominently featured. The leadership team is founder-led by Ian Helmstadter (Founder, President & CEO), and the company is described as privately held with no evidence of institutional backing, external investors, or disclosed revenue.

Name

Automated Telecom

Legal name

Automated Telecom

Website

https://automatedtelecom.com

Company type

Private

Founded year

1992

Operating status

Operating

Headcount range

11–50 employees

Short description

Automated Telecom is a privately held VoIP service provider founded in 1992 in Palm Desert, California, serving small and medium-size businesses — primarily in the Coachella Valley — with its CoreNexa 7.0 cloud communications platform, Yealink hardware, and recurring subscription, hardware, and service revenue streams.

Ownership category

akta.pro rank

Headquarters

HQ city

Palm Desert

HQ country

United States

HQ region

North America

Offices1 record

Markets served

GTM type

B2B

Offering type

Services

Cost components

Personnel, Technology or R&D, Operations, Supply Chain, Marketing or Sales, Infrastructure

Revenue model

1. Business Phone Service Subscriptions: Monthly/annual subscription services for hosted voice solutions, business phone systems, and cloud communications including the CoreNexa platform with standard extensions.
2. Equipment Sales: Sale of Yealink desk phones and wireless handsets including T57, T54, T53, T33, W56, W59R models and accessories like the EXP50 expansion module.
3. Service Fees: Fees for additional services including smart fax, telephone services, installation, and support.

Pricing tiers

Go-to-market motion1 record

Distribution channels2 records

Marketing channels5 records

Core offering

Automated Telecom is a Voice over Internet Protocol (VoIP) service provider and agent for multiple telephone companies, delivering hosted business phone systems and cloud communications to small and medium-size businesses. The CoreNexa 7.0 platform unifies voice, video, instant messaging, screen sharing, call recording, and collaboration tools for office and remote workers. The company also sells Yealink IP desk phones and wireless handsets, Smart Fax services, and provides installation and ongoing support.

Product overview

Automated Telecom provides a Voice over Internet Protocol (VoIP) business phone service platform serving small and medium businesses for over 30 years. The core offering centers on Business Phone Systems with hosted voice solutions, supported by the CoreNexa 7.0 cloud communications platform that unifies voice, video, instant messaging, and collaboration tools. The product portfolio includes Smart Fax Services, the Corenexa mobile app for iOS/Android, CoreNexa desktop/browser client, ConnectUC Link companion app, Yealink IP desk phones (T57, T54W, T53W, T33) and wireless handsets (W56, W59R), plus the Yealink EXP50 expansion module. The platform is positioned for both office and remote work environments with features including Auto Attendant, call recording, HD video meetings, screen sharing, and voicemail transcription.

Differentiator

Problem solved

Functional benefit

Brands

• Corenexa: CoreNexa 7.0 is the evolution of the company's proven and industry-leading cloud communications platform. It's a fully-loaded, all-in-one solution combining high-quality voice and video with features for employees to stay productive and engaged whether working remotely or in the office.

Products and services

• CoreNexa 7.0 Fully-loaded cloud communications platform combining high-quality voice and video with collaboration tools for remote and office workers, including HD video meetings up to 100 participants, instant messaging, screen sharing, and standard extensions. Sold as a subscription to SMB customers.
• Business Phone Systems (Hosted VoIP) Hosted voice VoIP phone systems for small and medium businesses serving both office and remote work environments, featuring Auto Attendant, instant messaging, video conferencing, screen sharing, and call recording.
• Smart Fax Services Digital fax service enabling fax transmission via online portal and email integration, sold as a subscription add-on.
• Corenexa Mobile App Fully integrated mobile application for iOS and Android enabling voice calls, voicemail management, SMS text messaging, and HD video meetings from any location.
• CoreNexa Desktop/Browser Client Unified communications client for Windows, Mac, and Linux combining video collaboration, instant messaging, and voice communications with integrated softphone, voicemail, recordings, and call history.
• ConnectUC Link Companion application extending ConnectUC functionality via WebPop integration for inbound/outbound call pop-ups and headset device call control, available for MacOS and Windows.
• Yealink T57 Desk Phone Premium professional desk phone with fully adjustable 7-inch color touch display and built-in Bluetooth and Wi-Fi.
• Yealink T54/T54W Desk Phone Mid-level flexible desk phone with adjustable tilting 4.3-inch pixel non-touch display and built-in Bluetooth and Wi-Fi.
• Yealink T53/T53W Desk Phone Advanced business IP phone with adjustable 3.7-inch non-color display and Bluetooth/Wi-Fi support.
• Yealink T33 Desk Phone Standard entry-level business IP phone featuring superior HD audio performance for daily desktop voice communications.
• Yealink W56 Wireless Handset Premium wireless handset with 2.4-inch color display and Bluetooth connectivity.
• Yealink W59R Rugged Wireless Handset Rugged wireless handset certified to IP67 water and dust resistance standard with integrated Bluetooth, vibration alarm, push-button alarm, and HD audio with noise reduction technologies (FNR, LC3 Plus, Opus).
• Yealink EXP50 Expansion Module Color-screen expansion module for T5 series phones ideal for receptionists and call center workers to monitor contacts and manage high call volumes.
• Robocall Filter, Call Recording & Auto Attendants (Feature Bundle) General availability feature bundle for the CoreNexa VoIP platform providing real-time robocall blocking, secure cloud call recording with retrieval by date/time/caller, and customizable Auto Attendant greetings with 24/7 scalable call routing.

Quantifiable outcome

• 300+ local customers in Coachella Valley
• +1 more outcomes

Named customers2 records

Segments1 record

Ideal customer profiles1 record

Technology focussed Yes

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Integration2 records

AI capability2 records

Feature8 records

Partnerships

One partnership is on record.

• YealinkcoreTechnology or IntegrationAutomated Telecom uses Yealink phones including T57, T54, T53, T33, W56, and W59R models. Yealink is a leading IP phone manufacturer providing the hardware foundation for Automated Telecom's hosted voice solutions. The company offers premium, mid-level, and standard phone options as well as rugged wireless handsets.

Scale indicators4 records

Recent moves6 records

Expansion highlights4 records

Direct peers

• 8x8: Unified communications and cloud contact center provider offering hosted voice, video, and messaging for SMBs through enterprise channels; comparable core functionality to CoreNexa.
• 3CX: Software-based PBX and UC platform sold through a partner channel to SMBs; comparable hosted telephony and unified communications offering with overlapping customer base.
• Ooma: Cloud-hosted VoIP service targeting small businesses with bundled hardware and hosted PBX; closely comparable product set to Automated Telecom's hosted voice and Yealink-backed deployments.
• Dialpad: AI-driven cloud communications platform with voice, video, and contact center for SMBs; comparable SMB VoIP positioning and direct overlap with Automated Telecom's hosted telephony bundle.
• Votacall: Cloud-based VoIP provider and Yealink partner focused on hosted PBX for SMBs; similar business model (agent + Yealink hardware + cloud PBX) and comparable customer size to Automated Telecom.
• Vonage: Cloud communications provider with UCaaS and APIs for small and mid-market customers; overlaps with Automated Telecom's hosted voice and business phone services portfolio.
• Nextiva: SMB-focused cloud VoIP and UCaaS provider with hosted PBX, business texting, and call center features; competes head-to-head with Automated Telecom for the same small and medium-size business phone service segment.

Broad incumbents

• RingCentral: Leading cloud UCaaS provider serving SMBs and enterprises with voice, video, messaging, and contact center; overlaps directly with Automated Telecom's CoreNexa offering but at vastly greater scale and brand recognition.
• Mitel: Established business communications provider with cloud and on-premises UC solutions; broader portfolio but comparable hosted voice and SMB telephony capability to Automated Telecom.
• Zoom (Zoom Phone): Zoom Phone extends Zoom's video conferencing platform into cloud PBX and hosted telephony, directly competing with Automated Telecom's CoreNexa unified communications offering for SMBs.

Market position

Strengths5 records

Weaknesses5 records

Competitive moat3 records

Customer concentration

• YouTubeyoutube.com/channel/UCbE0GUcOnab0YlLedWgDDsw
• Facebookfacebook.com/automatedtelecom
• Instagraminstagram.com/automated_telecom
• Xx.com/A_Telecomm
• LinkedInlinkedin.com/company/automated-telecommunications

Revenue estimate

Valuation estimate

Number of profiles

Profiles1 record

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about Automated Telecom