CAC Worcester

What CAC Worcester does

CAC Worcester (The Counseling & Assessment Clinic of Worcester, LLC) is a privately held, for-profit outpatient behavioral health provider founded in 2007 by Dr. Jennifer Hylton, Psy.D., and headquartered in Worcester, Massachusetts, with a satellite presence in Fitchburg. The organization delivers mental health and substance addiction services across three principal lines: (1) general outpatient therapy and medication management for adults, including psychiatric diagnostic evaluations and a Community Support Program; (2) child, adolescent, and Children's Behavioral Health Initiative (CBHI) services — In-Home Therapy, In-Home Behavioral Services, and Therapeutic Mentoring for youth under 21; and (3) substance addiction recovery services, including a five-day-per-week Structured Outpatient Addiction Program (SOAP-IOP) for adults, an Adolescent SOAP track, the Massachusetts Impaired Driver (MID) Program, Second Offender Aftercare (SOA), and substance addiction evaluations. The clinic also conducts court-ordered and guardian evaluations and operates outpatient group therapy cohorts. The underlying technology is clinical rather than platform-based: services are delivered by licensed clinicians (Clinical Psychologists, Marriage and Family Therapists, LICSWs, Psychiatric Nurse Specialists, and Mental Health Counselors) using evidence-based therapeutic approaches, with delivery via in-person appointments at the Worcester and Fitchburg offices and via telehealth. There is no proprietary software product; the "platform" is a credentialed clinical workforce plus operational infrastructure.

CAC Worcester makes money primarily through insurance billing under a broad set of Massachusetts payers (MassHealth, Blue Cross Blue Shield, Medicare, Aetna, Harvard Pilgrim, Tufts, United Healthcare, and others), with self-pay and private-pay options available, including a Mental Health Evaluation at $210, the MID program at $62.50 per session across a 16-session course, and a flat $10 medical records request fee. Court- and RMV-mandated program fees (MID, SOA, court evaluations) form a distinct revenue stream tied to legal-system referrals. The go-to-market motion is sales-led via professional referrals from therapists, probation officers, attorneys, courts, and the Department of Children and Families, supplemented by direct patient intake through the website, Facebook, and Twitter. The company holds Joint Commission accreditation and Massachusetts Supplier Diversity Office certification as a minority and woman owned business, and serves a long-tail of individual patients — "thousands of families" in Worcester County and North Central Worcester County, including a deliberate Spanish-language service offering for Hispanic/Latino residents.

Name

CAC Worcester

Legal name

The Counseling & Assessment Clinic of Worcester, LLC

Website

https://cacworcester.org

Company type

Private

Founded year

2007

Operating status

Operating

Headcount range

51–100 employees

Short description

CAC Worcester is a privately held outpatient behavioral health and substance addiction clinic founded in 2007 in Worcester, Massachusetts, with a Fitchburg office. It serves thousands of families in Central Massachusetts via insurance-billed therapy, IOP, CBHI in-home services, and court-mandated programs, delivered by licensed clinicians.

Ownership category

akta.pro rank

Product category

Behavioral Health Services

SIC

Services-Offices & Clinics Of Doctors Of Medicine (8011), Services-Specialty Outpatient Facilities, Nec (8093), Services-Health Services (8000), Services-Home Health Care Services (8082)

akta.pro industry

PRIMARYHLAFACAC

Residential Mental Health Treatment Centers

Healthcare & Life Sciences/Healthcare Providers & Systems/Behavioral Health & Substance Use Treatment

Keywords

• Mental health services
• Substance abuse treatment
• Outpatient counseling
• Behavioral health services
• Children's behavioral health

Headquarters

HQ city

Worcester

HQ country

United States

HQ region

North America

Offices2 records

Markets served

GTM type

B2C

Offering type

Services

Cost components

Personnel, Operations, Marketing or Sales, Infrastructure, Others

Revenue model

1. Insurance-based services: CAC Worcester accepts a wide range of insurance plans including Aetna, Allways MassHealth, Blue Cross Blue Shield, Beacon Health Options, Fallon Health, Harvard Pilgrim, MassHealth, Medicare, Tufts Health Plan, United Healthcare, and many others. Services are billed through insurance for covered behavioral health services.
2. Self-pay/Private pay: The clinic offers self-pay and private pay options for clients without insurance coverage or those preferring to pay out-of-pocket. Specific service fees include Mental Health Evaluation at $210.00, Massachusetts Impaired Driver Program at $62.50 per session, and Medical Records Request at $10.00.
3. Mandated program fees: Court-ordered and RMV-mandated programs including the Massachusetts Impaired Driver (MID) Program for first offenders, Second Offender Aftercare (SOA) program, and various evaluation services. These programs have specific fee structures.

Pricing tiers

Go-to-market motion1 record

Distribution channels3 records

Marketing channels6 records

Core offering

CAC Worcester is a behavioral health clinic that provides outpatient mental health therapy, psychiatric medication management, and substance addiction recovery services to individuals, children, and families in Central Massachusetts. Services are delivered in person at offices in Worcester and Fitchburg, and via telehealth, with a particular specialization in the Massachusetts Children's Behavioral Health Initiative (CBHI) and court-mandated programs such as the Massachusetts Impaired Driver (MID) Program.

Product overview

CAC Worcester (The Counseling & Assessment Clinic of Worcester, LLC) is a healthcare services organization organized in 2007 that provides mental health and substance addiction recovery services to Central Massachusetts residents. The company operates a multi-service portfolio organized into three main categories: (1) General Outpatient Services including outpatient therapy, medication management, mental health evaluations, and Community Support Program; (2) Child, Adolescent & CBHI Services including In-Home Behavioral Services, In-Home Therapy, and Therapeutic Mentoring for youth under 21; and (3) Substance Addiction Recovery Services including the Structured Outpatient Addiction Program (SOAP-IOP), Adolescent SOAP, Massachusetts Impaired Driver Program (MID), Second Offender Aftercare Program (SOA), and substance addiction evaluations. The organization also offers court-ordered and guardian evaluations, outpatient group therapy, and administrative services like medical records requests. Services are available via telehealth and in-person appointments at offices in Worcester and Fitchburg, MA.

Differentiator

Problem solved

Functional benefit

Named customers2 records

Segments6 records

Ideal customer profiles3 records

Technology focussed No

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Partnerships

Four partnerships are on record, tiered minor.

• Substance Free WorcesterminorStrategic or Co-development PartnerCAC Worcester supports Substance Free Worcester, a community initiative to combat substance abuse. The partnership involves community collaboration on addiction awareness and prevention efforts in Worcester.
• Worcester Police DepartmentminorStrategic or Co-development PartnerCAC Worcester presents at Worcester Police Department Crisis Intervention Training (CIT), helping law enforcement better understand mental health crises and appropriate response protocols.
• State Association for the BlindminorStrategic or Co-development PartnerCAC Worcester has partnered with the state association for the blind to provide counseling clinic services to visually impaired individuals, expanding accessibility of mental health services.
• University of Massachusetts Medical CenterminorOthersPrior professional affiliation of founder Dr. Jennifer Hylton, representing healthcare network connections in Central Massachusetts.

Scale indicators4 records

Recent moves8 records

Expansion highlights5 records

Direct peers

• Behavioral Health Network: Western Massachusetts multi-site outpatient behavioral health and addiction services provider. Comparable in delivering outpatient therapy, CBHI-style youth services, and court/insurance-billed programs across multiple offices in a single region.
• Eliot Community Human Services: Large Massachusetts behavioral health provider delivering outpatient mental health, substance use, and CBHI services statewide. Comparable in payer contracts (MassHealth), CBHI specialization, and court-mandated programming.
• Community Healthlink: Worcester-based outpatient and community-based behavioral health and substance use provider serving Central Massachusetts. Closely comparable in geography, service mix (mental health + substance use), and payer contracts with MassHealth and CBHI programs.
• Wayside Youth & Family Support Network: Massachusetts provider specializing in youth and family behavioral health, including in-home therapy and therapeutic mentoring. Closely comparable to CAC's CBHI-focused service line (IHT, IHBS, TM).
• ServiceNet: Western Massachusetts human services organization providing outpatient mental health, substance use, and CBHI-equivalent youth services. Comparable in payer mix, court-mandated programming, and multi-site community-clinic model.
• Bay State Community Services: Massachusetts-based outpatient behavioral health, substance use, and youth services provider with multi-site delivery. Comparable in CBHI services, court-referred programming, and community-clinic structure.
• Aspire Health Alliance: Eastern Massachusetts provider of outpatient mental health, substance use, and CBHI services. Comparable in pediatric/adult behavioral health mix, payer relationships, and court/community referral channels.
• Riverside Community Care: Massachusetts-based outpatient behavioral health provider offering mental health, substance use, and CBHI services across multiple locations. Comparable in service breadth, payer mix (MassHealth, commercial, Medicare), and emphasis on in-home and community-based interventions.

Broad incumbents

• Vinfen: Large Massachusetts-based behavioral health and human services organization with broad outpatient and community-based offerings. Comparable payer mix and service types but at significantly greater scale and broader geography.
• LifeStance Health: National outpatient mental health platform delivering in-person and telehealth therapy and psychiatry across many states, including Massachusetts. Comparable in core outpatient mental health service mix and insurance-billed model, but operates at vastly larger scale.

Market position

Strengths5 records

Weaknesses5 records

Competitive moat4 records

Key risks6 records

Key highlights6 records

Customer concentration

• Xx.com/cacofworcester
• Facebookfacebook.com/CACworcester/?fref=ts.

Compliance2 records

Revenue estimate

Valuation estimate

Number of profiles

Profiles5 records

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about CAC Worcester