What viind does

viind GmbH is a Würzburg-based software company, founded in 2021 from a 2019 university project, that builds an AI-powered chatbot and voicebot platform for German public administration. The product suite centers on a Webchat module for municipal websites, a Voicebot for automated telephone citizen service, and complementary modules for forms, appointment booking, an admin/backend console, multilingual support (via DeepL, covering 95+ languages including Leichte Sprache through SUMM AI), and customizable avatar characters. The platform integrates OpenAI GPT-4 and Aleph Alpha large language models, with extended knowledge functions powered by Microsoft and Google services, all hosted on ISO 27001-certified German data centers (Hetzner, IONOS, netcup) under DSGVO-compliant conditions. Specialized variants target public health departments (ÖGD-Pakt context) and guided housing-benefit applications (KI-Antragshilfe Wohngeld).

The company targets German cities, municipalities, districts (Landkreise), federal agencies, and state ministries as its primary customers, with over 70 such organizations deployed. Revenue is generated through annual or multi-year SaaS subscriptions priced per municipality size and feature scope, supplemented by professional services for onboarding and customization. Go-to-market is sales-led and direct, relying on free live-demo bookings, SEO/content marketing, LinkedIn outreach, and event presence at public-sector conferences such as DigiGOV. The company holds ISO 27001 certification, BITMi "Software Made in Germany" and "Software Hosted in Germany" seals, and digital accessibility certifications, and was supported by non-dilutive funding from the Bundesministerium für Wirtschaft und Klimaschutz between 2021 and 2023.

viind operates with a team of approximately 15-20 employees (as of 2024-2026) under a remote-first model across Germany. Revenue and external venture funding have not been publicly disclosed. The business is differentiated primarily through German-sovereign compliance (DSGVO, ISO 27001, in-country hosting), accumulated domain content libraries for administrative topics, and the EfA (Einer für Alle) principle enabling cross-municipal knowledge sharing.

Name

viind

Legal name

viind GmbH

Website

https://viind.com

Company type

Private

Founded year

2021

Operating status

Operating

Headcount range

11–50 employees

Short description

viind GmbH is a Würzburg-based software company founded in 2021 that provides AI-powered chatbot and voicebot solutions for German public administration, serving over 70 cities, districts, and federal ministries with a DSGVO-compliant, German-hosted platform.

Ownership category

akta.pro rank

Product category

Government Chatbot & Voicebot Software (Public Sector AI Communication)

NAICS

Software Publishers (513210)

SIC

Services-Prepackaged Software (7372), Services-Computer Integrated Systems Design (7373)

akta.pro primary industry

Conversational AI Platforms (chat/voice bots, orchestration) (HDAAAFAC)

akta.pro secondary industries

Contact Center Speech AI (agent assist, IVR automation) (HDAAAFAL), Workplace Automation & Self-Service (RPA for IT, Chatbots, Virtual Agents) (BPAEAIAI), AI Integration & Orchestration Platforms (Connectors, Workflow, iPaaS for AI) (HDAEANAI)

Keywords

• Government chatbot software
• Public administration voicebot
• E-government AI platform
• Citizen engagement chatbot
• DSGVO compliant chatbot

Headquarters

HQ city

Würzburg

HQ country

Germany

HQ region

Europe

Offices2 records

Markets served

GTM type

B2B

Offering type

Software

Cost components

Personnel, Technology or R&D, Marketing or Sales, Infrastructure, Operations

Revenue model

1. SaaS Platform Subscription: Annual or multi-year subscription for access to the viind chatbot/voicebot platform, including webchat, voicebot, forms, backend administration, and multilingual capabilities. Pricing based on municipality size and scope of deployment.
2. Professional Services: Implementation support, onboarding workshops, and customization services for public administration clients deploying the platform

Go-to-market motion2 records

Distribution channels2 records

Marketing channels7 records

Core offering

viind sells an AI-powered chatbot and voicebot platform for German public administration, enabling municipalities, districts, federal agencies, and state ministries to automate 24/7 citizen communication across website chat, telephone (voicebot), WhatsApp, and additional messenger channels. The platform integrates large language models (ChatGPT/GPT-4, Aleph Alpha) with multilingual translation (DeepL, SUMM AI) and is delivered as a DSGVO-compliant SaaS hosted exclusively on ISO 27001-certified German data centers.

Product overview

viind is a German software company founded in 2021 offering a modular chatbot and voicebot platform specifically designed for public administration (government agencies, municipalities, health departments) and businesses. The core products are the Webchat and Voicebot, which work together as a unified citizen communication system. These are complemented by add-on modules: Forms & Appointment Booking (for structured application and scheduling workflows), Backend & Admincenter (centralized management and analytics), Avatar (personality-driven chat characters), Multilinguality (via DeepL integration), and Support & Workshops. The platform is built on AI integration (ChatGPT/GPT-4 and Aleph Alpha) and is certified DSGVO-compliant with ISO 27001, hosted exclusively on German servers. Specialized variants include a Health Department Chatbot (Chatbot für Gesundheitsämter) for the ÖGD, an AI-assisted housing benefit application tool, and an Easy Language chatbot powered by SUMM AI for accessibility compliance.

Differentiator

Problem solved

Functional benefit

Products and services

• Webchat

Quantifiable outcome

• Up to 66% reduction in citizen hotline calls for viind customers
• +3 more outcomes

Named customers14 records

Segments4 records

Ideal customer profiles3 records

Technology focussed Yes

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Integration5 records

AI capability6 records

Feature8 records

Partnerships

Twelve partnerships are on record, tiered core and minor.

• SUMM AIcoreTechnology or IntegrationStrategic partnership integrating SUMM AI's automated Easy Language (Leichte Sprache) translation into viind chatbots, enabling compliance with BFSG (Barrierefreiheitsstärkungsgesetz) and DIN SPEC 33429:2025-03. Users select 'Leichte Sprache' in the chat and receive fully automated, norm-compliant easy language responses via API integration. Benefits approximately 20 million Germans with learning difficulties, cognitive impairments, or limited German literacy.
• DeepLcoreTechnology or IntegrationDeepL API integration for automated multilingual chatbot support. Enables communication in multiple languages without manual translation effort. Texts transmitted via viind to DeepL are not stored, only processed for translation generation, maintaining DSGVO compliance.
• Microsoft Ireland Operations LtdcoreTechnology or IntegrationExtended knowledge-based functions (automated Q&A, POI search) use Microsoft services as part of order data processing. Microsoft provides search, map, and processing services and processes only anonymized data.
• Google Ireland LtdcoreTechnology or IntegrationExtended knowledge-based functions use Google services for search and map functionality as part of order data processing, with only anonymized data processed.
• OpenAI (ChatGPT/GPT4)coreTechnology or Integrationviind connects to ChatGPT/GPT4 via European data center infrastructure for AI-powered chatbot responses. Customers can choose how much AI autonomy to grant: from answer suggestions for manual curation to fully active AI responses. All GPT models operated by partner in European data centers with anonymized, purpose-limited data processing.
• Aleph AlphacoreTechnology or IntegrationAlternative European AI/LLM provider integrated with viind chatbots, offering another DSGVO-compliant AI option for customers preferring European AI models over OpenAI.
• Twilio Germany GmbHcoreTechnology or IntegrationWhatsApp Business API provider enabling DSGVO-compliant WhatsApp communication via viind chatbots. Twilio handles message transmission and receipt over WhatsApp as a data processor.
• Hetzner Online GmbHcoreTechnology or IntegrationData center provider for viind platform infrastructure, operating ISO 27001-certified data centers in Germany where Smart Dialogue Platform data is processed.
• netcup GmbHcoreTechnology or IntegrationWeb hosting provider for viind.com website, processing personal data (content, usage, meta/communication, contact data) within the EU.
• IONOS SEcoreTechnology or IntegrationData center services for viind Smart Dialogue Platform, operating ISO 27001-certified facilities in Germany.
• BITMi (Bundesverband IT-Mittelstand)coreOthersIndustry association that awards 'Software Made in Germany' and 'Software Hosted in Germany' certifications to viind. BITMi acts as trustee for technical and organizational measures protecting customer data.
• heyData GmbHminorOthersExternal data protection officer (Datenschutzbeauftragter) contracted by viind for DSGVO compliance advisory.

Scale indicators5 records

Recent moves7 records

Expansion highlights6 records

Broad incumbents

• Materna Group: German IT services group with deep public-sector business across federal and state government digitalization. Comparable as a large incumbent that could integrate competing chatbot/citizen-service offerings into broader Behörden contracts alongside viind.
• ServiceNow: Global enterprise platform with Now Assist/virtual agent capabilities used by public-sector agencies. Comparable as a broader incumbent whose AI agent/customer-service stack could be positioned to displace standalone chatbot vendors like viind in B2G deals.
• ]init[ AG: Berlin-based German digital transformation consultancy and software vendor with substantial public-sector footprint (Bund, Länder, Kommunen). Comparable as a Germany-headquartered B2G digitalization vendor and potential bundling competitor to viind's standalone chatbot offering.

Direct peers

• Kore.ai: Enterprise conversational AI and agent platform with strong public-sector and BFSI customer base. Comparable as a multi-channel (web, voice, messenger) AI orchestration platform; larger and more global in scale than viind.
• Cognigy: Aachen-based conversational and agentic AI platform for enterprise customer service automation. Directly comparable to viind as a German/European-headquartered provider of AI-powered chatbots and voicebots, though Cognigy is broader in vertical scope (B2B/B2C) where viind is concentrated in B2G.
• Parloa: Berlin-based AI voicebot platform focused on automating customer service phone calls for enterprises. Highly comparable to viind's Voicebot product and German LLM-integration approach, with similar generative-AI call-handling capabilities but a B2B commercial focus versus viind's B2G orientation.
• boost.ai: Scandinavian conversational AI platform serving banks, insurance, and public-sector clients with virtual agents. Comparable in target user (large enterprises/government) and core AI-conversational product; viind is more concentrated in German Kommunen specifically.
• aiaibot: Austrian public-administration chatbot specialist serving municipalities and government agencies in the DACH region. Closest direct competitor to viind in terms of DACH public-sector go-to-market and DSGVO-style compliance positioning.

Emerging players

• Yellow.ai: Global conversational AI / agent automation platform with voice and chat capabilities across enterprise verticals. Comparable in multi-channel AI bot capabilities but focused on enterprise B2B/B2C, not yet a strong DACH public-sector player.

Regional players

• govdigital GmbH: German public-sector IT joint venture supporting Kommunen and Länder digitalization. Comparable as a regional DACH B2G digitalization infrastructure player and potential partner or channel through which viind-like chatbot solutions are deployed.

Market position

Strengths5 records

Weaknesses5 records

Competitive moat5 records

Key risks5 records

Key highlights7 records

Customer concentration

• LinkedInlinkedin.com/company/viind

Compliance5 records

Revenue estimate

Valuation estimate

Number of profiles

Profiles10 records

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about viind