Bespoke Computing
UK-based managed IT services provider founded in 2003, offering tailored IT support, VoIP, Microsoft 365, and cybersecurity solutions to SMEs across six verticals from offices in Telford and Dublin.
- Company typePrivate
- Founded2003
- HeadquartersTelford, United Kingdom
- Headcount11–50
- GTM typeB2B
- OfferingServices
What Bespoke Computing does
Bespoke Computing Ltd is a privately held UK managed IT services provider founded in 2003 by Chris Pallett, headquartered in Telford, Shropshire, with a branch office in Dublin serving the Republic of Ireland. The firm operates with 11-50 employees and is wholly founder-owned with no institutional investment recorded. Its core offering is fully managed IT support covering technical assistance, system maintenance, network management, user training, software and hardware management, data management, and strategic IT planning, delivered as tailored solutions rather than standardised packages.
The company's technology stack is anchored in the Microsoft ecosystem — it holds Microsoft Solutions Partner status and delivers Microsoft 365 implementation, migration, and ongoing support including Microsoft CoPilot. VoIP is delivered as a 3CX Advanced Certified Partner, with integrations to Microsoft Teams, CRM systems, and video conferencing platforms. Cybersecurity is a growing line, featuring Managed Detection and Response (MDR) services, endpoint security, and Cyber Essentials / Cyber Essentials Plus certification support delivered through a partnership with Cyber Smart. The firm explicitly avoids one-size-fits-all pricing, providing quote-based packages aligned to client requirements, budgets, and growth plans, with billing typically on an annual cadence.
Bespoke Computing serves SMEs and selected mid-market clients across six declared vertical segments: Agriculture, Care Providers, Charities, Construction, Manufacturing & Distribution, and Surveying, with sector-specific services such as BIM integration, ERP support, and GIS software management. Go-to-market is sales-led via direct outreach, website enquiries, and referrals, supported by content marketing, LinkedIn and Facebook presence, downloadable lead magnets, and local sponsorship of AFC Telford United. Revenue is generated predominantly through recurring managed services contracts complemented by professional services for Microsoft 365 deployments and VoIP installations.
Bespoke Computing firmographics
Firmographics- Name
- Bespoke Computing
- Legal name
- Bespoke Computing Ltd
- Website
- https://bespokecomputing.com
- Company type
- Private
- Founded year
- 2003
- Operating status
- Operating
- Headcount range
- 11–50 employees
- Short description
- UK-based managed IT services provider founded in 2003, offering tailored IT support, VoIP, Microsoft 365, and cybersecurity solutions to SMEs across six verticals from offices in Telford and Dublin.
- Ownership category
- akta.pro rank
Bespoke Computing industry classification
Industry- Product category
- Managed IT Services
- NAICS
- Other Computer Related Services (541519), Computer Systems Design Services (541512), Computer Systems Design and Related Services (54151)
- SIC
- Services-Computer Integrated Systems Design (7373), Services-Computer Programming, Data Processing, Etc. (7370)
- akta.pro primary industry
- Managed Security Services (MSSP) & 24/7 SOC Operations (BPAKAHAA)
- akta.pro secondary industries
- Data Security & Privacy Managed Services (DLP/Encryption) (BPAEADAL), Backup & DR Software Implementation & Managed Platforms (BPAEALAI), Cloud Computing & Infrastructure (AWS/Azure/GCP, Virtualization) (EDABAFAB)
Keywords
Where Bespoke Computing is headquartered
LocationHeadquarters
- HQ city
- Telford
- HQ country
- United Kingdom
- HQ region
- Europe
Offices2 records
Markets served
Bespoke Computing business model
Business model- GTM type
- B2B
- Offering type
- Services
- Cost components
- Personnel, Technology or R&D, Marketing or Sales, Operations
Revenue model
- Managed IT Support Services: Fully outsourced IT management providing ongoing technical assistance, system maintenance, network management, user training, software and hardware management, and strategic planning. Delivered as a tailored solution matching specific requirements, budget, and growth plans.
- Cybersecurity Services: Protection against ransomware, phishing, data breaches, and compliance failures including threat detection, data encryption, endpoint security, and Cyber Essentials certification support.
- VoIP Telephone Systems: Voice over Internet Protocol solutions including installation, configuration, and ongoing support for business communication systems.
- Microsoft 365 Services: Implementation, migration, security configuration, and ongoing support for Microsoft 365 solutions including Teams, SharePoint, and Copilot AI.
Pricing tiers
| Model | Billing | Price |
|---|---|---|
| Other | Annual | Custom/Tailored Pricing - No standardised tiers |
Go-to-market motion1 record
Distribution channels3 records
Marketing channels5 records
Bespoke Computing product offering
Product offeringCore offering
Bespoke Computing is a UK-based managed IT services provider delivering tailored IT support, cybersecurity, VoIP telephone systems, and Microsoft 365 services to small and mid-sized businesses. The company provides fully outsourced IT management including technical assistance, system maintenance, network management, cloud migration, and strategic IT planning, supported by partnerships with Microsoft (Solutions Partner), 3CX (Advanced Certification), and Cyber Smart for Cyber Essentials certification journeys.
Product overview
Bespoke Computing is an IT support and managed services provider offering a unified portfolio of technology solutions. The core offering centers on Managed IT Support providing technical assistance, system maintenance, and strategic planning. This is complemented by VoIP Telephone Systems (delivered as a 3CX Partner with Advanced Certification), Microsoft 365 Services with Microsoft CoPilot AI assistant, and Cyber Security Services including Managed Detection and Response. Additional services include Cloud Computing Solutions, Business Continuity & Disaster Recovery, IT Compliance & Risk Management, and Virtual IT Director strategic planning. The company serves specialized sectors including Agriculture, Care Providers, Charities, Construction, Manufacturing & Distribution, and Surveying, with sector-specific offerings such as ERP support for manufacturing, BIM integration for construction, and GIS software support for surveying.
Differentiator
Problem solved
Functional benefit
Products and services
- Managed IT Support
- Cyber Security Services
- Managed Detection and Response (MDR)
- VoIP Telephone Systems
- Microsoft 365 Services
- Cloud Computing Solutions Migration and support services for Microsoft 365, secure cloud storage, and remote working solutions for businesses.
- IT Compliance and Risk Management Assistance with Cyber Essentials, Cyber Essentials Plus, GDPR, ISO 27001, and other industry security standards compliance.
- Business Continuity and Disaster Recovery Secure data backups and rapid recovery solutions to ensure business resilience against system failure or cyber attacks.
- Virtual IT Director Strategic IT planning services providing technology leadership and guidance for businesses that lack an in-house CIO or IT director.
- Cloud-Based GIS and Surveying Software Support Specialised IT support for geographic information systems, ArcGIS, AutoCAD integration, drone surveying, 3D modelling, and GPS device support tailored to surveying firms.
- ERP and IT Infrastructure Support for Manufacturing Enterprise Resource Planning system implementation, supply chain integration, and IT infrastructure support for manufacturing and distribution operations.
- BIM and Digital Integration Support for Construction Building Information Modelling software adoption assistance and integration with design tools and IoT-enabled site equipment for construction firms.
Companies that use Bespoke Computing
Customer profileNamed customers5 records
Segments6 records
Ideal customer profiles3 records
Bespoke Computing technology and API
TechnologyTechnology focussed No
API detail
- Has API
- No
- API docs
- API detail
Core technology
AI maturity
App detail
Integration4 records
AI capability3 records
Feature4 records
Bespoke Computing partnerships and signals
Strategic signalPartnerships
Three partnerships are on record, tiered core.
- MicrosoftcoreBespoke Computing is a committed and long-standing partner with Microsoft, recognised as a Microsoft Solutions Partner for exceptional levels of Microsoft technology knowledge and expertise. This enables the company to provide confident advice, guidance and support about Microsoft's suite of software, services and programmes.
- 3CXcoreAs a 3CX Partner with Advanced Certification, Bespoke Computing delivers expert installation, customisation, and ongoing support for businesses looking to improve their communication infrastructure with 3CX's cost-effective, feature-rich VoIP phone solutions.
- Cyber SmartcoreThrough partnership with Cyber Smart, a dedicated cybersecurity monitoring, optimisation, and insurance platform, Bespoke Computing supports clients through every stage of their Cyber Essentials and Cyber Essentials Plus certification journeys. This includes reporting on and analysing existing security status and guiding clients through the certification process.
Scale indicators2 records
Recent moves6 records
Expansion highlights5 records
Bespoke Computing competitors and assessment
Company assessmentOthers
- CyberSmart: Cyber Essentials certification and security monitoring platform that Bespoke Computing partners with; an enabling ecosystem vendor rather than a direct competitor.
Direct peers
- Air IT: UK-wide managed IT services and cybersecurity provider serving SMEs; directly comparable in offering (managed IT, Microsoft 365, cybersecurity, VoIP) and target customer base.
- Chess ICT: UK managed IT, cybersecurity, and telecoms/VoIP provider for SMEs, overlapping closely with Bespoke's combined IT-and-communications proposition.
- Highlander Computing Solutions: UK regional MSP delivering managed IT, cloud, and cybersecurity services to SMEs, mirroring Bespoke Computing's service portfolio and mid-market focus.
Broad incumbents
- Babble: PE-backed UK cloud, telecoms, and cybersecurity consolidator serving SMEs; larger-scale competitor offering overlapping VoIP and managed services.
- Espria: UK managed IT, cloud, and cybersecurity provider serving SMEs including care and healthcare verticals, overlapping with Bespoke's vertical focus at larger scale.
- Focus Group: Large UK provider of business telecoms, IT, and connectivity to SMEs; overlaps in VoIP and managed IT but operates at national scale.
- Wavenet: Major UK managed services, cybersecurity, and unified communications provider; competes broadly in the same MSP/MSSP space at greater scale.
Emerging players
- CloudTech24: UK managed IT and cybersecurity (MDR) provider for SMEs; comparable niche focus on managed security and compliance services.
Regional players
- Get Support IT Services: Regional UK MSP offering managed IT support, Microsoft 365, and VoIP to SMEs, closely matching Bespoke's model but in a different territory.
Market position
Strengths4 records
Weaknesses4 records
Competitive moat4 records
Key risks5 records
Key highlights6 records
Customer concentration
Bespoke Computing social profiles
Digital presenceBespoke Computing compliance and trust
Trust signalCompliance4 records
Bespoke Computing financial estimates
Financial estimateRevenue estimate
Valuation estimate
Bespoke Computing leadership team
Management profileNumber of profiles
Profiles1 record
Bespoke Computing funding detail
Funding detailFunding overview
Funding rounds
Investors
Funding detail is available on the Subscription and Enterprise plan.Contact sales →
Bespoke Computing M&A and investment
M&A and investmentM&A
Investments
M&A and investment is available on the Subscription and Enterprise plan.Contact sales →
Frequently asked questions about Bespoke Computing
What does Bespoke Computing do?
Bespoke Computing is a UK-based managed IT services provider delivering tailored IT support, cybersecurity, VoIP telephone systems, and Microsoft 365 services to small and mid-sized businesses. The company provides fully outsourced IT management including technical assistance, system maintenance, network management, cloud migration, and strategic IT planning, supported by partnerships with Microsoft (Solutions Partner), 3CX (Advanced Certification), and Cyber Smart for Cyber Essentials certification journeys.
Is Bespoke Computing a public or private company?
Bespoke Computing is a private company. It is classified as founder individual operated bootstrapped and is currently operating.
When was Bespoke Computing founded?
Bespoke Computing was founded in 2003. It employs 11 to 50 people.
Where is Bespoke Computing based?
Bespoke Computing is headquartered in Telford, United Kingdom, in the Europe region.
How does Bespoke Computing make money?
Four revenue lines are on record. Managed IT Support Services are the primary driver. The others are cybersecurity Services, voIP Telephone Systems and microsoft 365 Services.
Who are Bespoke Computing's main competitors?
CyberSmart is listed as an others. Direct peers are Air IT, Chess ICT and Highlander Computing Solutions. Broad incumbents are Babble, Espria, Focus Group and Wavenet. CloudTech24 is listed as an emerging player. Get Support IT Services is listed as a regional player.
Does Bespoke Computing have an API?
No public API is recorded for Bespoke Computing.
What industry is Bespoke Computing in?
Bespoke Computing's product category is Managed IT Services. Its primary akta.pro industry code is BPAKAHAA, Managed Security Services (MSSP) & 24/7 SOC Operations, with a secondary code of BPAEADAL, Data Security & Privacy Managed Services (DLP/Encryption). Its NAICS code is 541519 and its SIC code is 7373.