Livia Health

What Livia Health does

Livia Health (legal entity Neotech Limited) is a Kenya-based digital health platform operating a multi-app ecosystem that combines telemedicine consultations, prescription management, pharmacy fulfillment, and Pharmacy Benefits Management (PBM). The company serves four interconnected customer segments: Kenyan patients seeking remote healthcare access, licensed doctors using the Livia MD practice management software, pharmacies accessing digital orders via the Livia for Chemists app, and insurance companies leveraging the Livia Insurance PBM module to reduce prescription costs by approximately 33%. Its infrastructure runs on AWS UK with payment processing through MPESA and Flutterwave, and it integrates Google Analytics, Firebase, and biometric facial recognition for identity verification.

The company's revenue model is multi-stream: transaction fees on pharmacy claims processed through the PBM system for insurers (the primary revenue driver), subscription and consultation fees from telemedicine visits, transaction fees from the 400+ partner pharmacy network, and software licensing revenue from white-label deployments via Livia Tech Hub. It distributes through direct-to-consumer mobile apps on Android and iOS and a B2B2C channel where 18 insurance partners recommend the platform to their members. The platform claims 16,000+ registered patients, 2,000+ active doctors, and 400+ pharmacy partners, and holds the first and only PBM registration from Kenya's Pharmacy and Poisons Board (PPB/N/1624), a regulatory positioning that is central to its competitive narrative. Operations are currently confined to Kenya with stated intent to expand regionally.

Name

Livia Health

Legal name

Neotech Limited

Website

https://liviahealth.com

Company type

Private

Founded year

2016

Operating status

Operating

Headcount range

11–50 employees

Short description

Livia Health (Neotech Limited) is a Kenya-based digital health platform operating a multi-app telemedicine and Pharmacy Benefits Management ecosystem, serving patients, doctors, pharmacies, and 18 insurance partners with prescription fulfillment, virtual consultations, and claims management.

Ownership category

akta.pro rank

Product category

Digital Health Platform

NAICS

Pharmacy Benefit Management and Other Third Party Administration of Insurance and Pension Funds (524292), Offices of Physicians (6211)

SIC

Wholesale-Drugs, Proprietaries & Druggists' Sundries (5122), Services-Offices & Clinics Of Doctors Of Medicine (8011)

akta.pro industry

PRIMARYHLALACAK

Pharmacy/Medication Management & Virtual MTM (Payer-Sponsored)

Healthcare & Life Sciences/Telehealth Platforms/Payer-Sponsored Virtual Care Platforms

SECONDARYHLAEAKAF

Mail-Order Pharmacy & Home Delivery

Healthcare & Life Sciences/Health Insurance & Managed Care/Pharmacy Benefit Management (PBM)

SECONDARYHLALAIAA

DTC Telehealth with Integrated Online Pharmacy (Cash-Pay/Subscription)

Healthcare & Life Sciences/Telehealth Platforms/Pharmacy-Integrated Telehealth & ePrescribing Platforms

Keywords

• Telemedicine platform
• Pharmacy benefits management
• Digital health ecosystem
• E-prescription services
• Chronic disease management

Headquarters

HQ city

Mombasa

HQ country

Kenya

HQ region

Africa

Offices1 record

Markets served

GTM type

B2B and B2C

Offering type

Software

Cost components

Personnel, Technology or R&D, Marketing or Sales, Operations, Infrastructure

Revenue model

1. Pharmacy Benefits Management Services: Livia Health provides PBM services to insurance companies, helping reduce their prescription costs by approximately 33%. The company generates revenue through transaction fees and service agreements with insurance partners who benefit from cost savings on pharmacy spending.
2. Telemedicine Consultations: Patients access virtual consultations with licensed doctors through the Livia Health app. Doctors can submit insurance claims for these consultations.
3. Pharmacy Network Services: Over 400 partner pharmacies receive orders through the Livia platform, with the company facilitating prescription fulfillment and drug delivery services.
4. White-Label and Software Licensing: Livia offers white-label solutions to hospitals and doctors, customizing apps for specific hospital or doctor names on Android and iOS platforms. Revenue generated through software licensing to healthcare providers.
5. Specialty Healthcare Services: Additional services including chronic disease management, mental health consultations, dermatology, pediatric care, and dental care consultations.

Go-to-market motion1 record

Distribution channels7 records

Marketing channels5 records

Core offering

Livia Health operates a digital health platform in Kenya combining telemedicine consultations, electronic prescriptions, and drug delivery with the country's first Pharmacy Benefits Management (PBM) system. Patients use the Livia Health mobile app to consult 2,000+ licensed doctors online, receive prescriptions, and obtain medications from 400+ partner pharmacies. Insurance companies use Livia Insurance/PBM to reduce prescription costs by approximately 33%, while hospitals and doctors access practice management software and white-label branded apps via Livia MD and Livia Tech Hub.

Product overview

Livia Health operates as a multi-module digital health platform ecosystem in Kenya, combining telemedicine services with pharmacy benefits management. The core Livia Health App serves as the main patient-facing portal connecting users to over 2000 doctors for online consultations, prescriptions, and medication delivery. This integrates with specialized modules: Livia MD (doctor practice management with electronic diary and Speed RX), Livia Chemist (pharmacy management), Livia Insurance (PBM for insurers reducing costs by 33%), Livia Pharmacy Benefits Management (PBM - first in Kenya), Livia Health ExpressHub (in-pharmacy consultations), and Livia Tech Hub (white-labeling for hospitals). Additional modules include Livia Hospital, Livia Labs, and Livia Imaging. The ecosystem also features a Chronic Disease Management Program (CDMP) with predictive analytics capabilities.

Differentiator

Problem solved

Functional benefit

Brands

• Livia Chemist: Application for pharmacies to receive orders and manage dispensing digitally
• Livia MD
• Livia Insurance
• Livia 360
• Livia Tech Hub
• Livia Health ExpressHub
• Livia Hospital
• Livia Labs
• Livia Imaging

Products and services

• Livia Health App Main patient-facing mobile application enabling Kenyan users to consult doctors online, manage prescriptions, schedule appointments, set medication reminders, and order drugs from 400+ partner pharmacies.
• Livia MD Practice management software and application for licensed doctors that connects them to the Livia ecosystem, providing electronic diary, Speed RX prescription tool, drug index, insurance claims submission, and pharmacy management.
• Livia Chemist Android application for pharmacies and chemists providing a digital online presence to receive orders from Livia Health's 16,000+ registered users, manage inventory, and serve insured patients.
• Livia Insurance Health and pharmacy benefits management platform for insurance companies that reduces prescription costs by approximately 33%, eliminates claims fraud, and manages chronic disease programs.
• Livia Pharmacy Benefits Management (PBM) / Livia 360 First and only Pharmacy Benefits Management system in Kenya, offering prescription refills, cost-saving options, and ensuring timely medication delivery for patients on behalf of insurance partners.
• Livia Health ExpressHub In-pharmacy consultation service providing private rooms within partner pharmacies where patients can consult doctors online for outpatient services, reducing healthcare costs and digitizing pharmacy access.
• Livia Tech Hub White-labeling platform enabling hospitals and doctors to customize and leverage Livia's technology ecosystem with apps branded under their own name for Android and iOS, avoiding custom development.
• Livia Hospital Hospital registration and management platform allowing hospitals to market themselves as part of the Livia Health ecosystem and operate their own branded app as a satellite clinic.
• Livia Labs Lab management module for managing laboratory requests and test results within the Livia Health ecosystem.
• Livia Imaging Imaging services management module for handling imaging requests within the Livia Health platform.
• Chronic Disease Management Program (CDMP) Comprehensive chronic disease management program using health data analytics, predictive outcomes modeling, and personalized treatment plans with coaching and counseling for patients with chronic conditions.

Named customers5 records

Segments5 records

Ideal customer profiles5 records

Technology focussed Yes

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Integration4 records

AI capability5 records

Feature5 records

Partnerships

18 partnerships are on record, tiered core and minor.

• Old Mutual KenyacoreStrategic or Co-development PartnerStrategic partnership providing pharmacy benefit management services to Old Mutual Health Insurance clients. Clients enjoy home delivery of prescribed medications and discounted prices. Achieved consistent savings on pharmacy spending over 3 years.
• Britam HealthcoreStrategic or Co-development PartnerPartnership for Pharmacy Benefit Management as part of Britam's Claims Management strategy. Plans to expand collaboration to telemedicine and chronic disease management.
• Pacis InsurancecoreStrategic or Co-development PartnerStrategic partner in running chronic disease program and managing claims costs. PBM program proved cost-saving and improved customer satisfaction through efficient drug delivery.
• Liaison HealthcarecoreStrategic or Co-development PartnerPartnership empowers Liaison Group clients with convenience in prescription filling, especially for those with chronic illnesses. Clients lead better lives with improved medication access.
• Amazon Web Services (AWS)coreTechnology or IntegrationCloud infrastructure provider for hosting, database, VPN, gateway, DNS, and Chime services. Data hosted on AWS servers located in the United Kingdom.
• Google (Analytics, Firebase, Cloud APIs)coreTechnology or IntegrationProvides tracking, activity monitoring, push notifications, face recognition, location coordinates, Google Maps, and Places search functionality.
• MPESAcoreTechnology or IntegrationPayment transaction processing for Kenyan mobile money payments, enabling patients to pay for healthcare services.
• FlutterwavecoreTechnology or IntegrationCredit and debit card payment transaction processing for patients using card payments.
• CIC InsuranceminorChannel Partner/ Reseller/ DistributorInsurance partner providing health coverage to members who access Livia Health pharmacy and telemedicine services.
• Madison InsuranceminorChannel Partner/ Reseller/ DistributorInsurance partner for pharmacy benefit management services.
• Jubilee InsuranceminorChannel Partner/ Reseller/ DistributorInsurance partner for pharmacy benefit management services.
• AAR Insurance KenyaminorChannel Partner/ Reseller/ DistributorInsurance partner for pharmacy benefit management and telemedicine services.
• Minet Insurance KenyaminorChannel Partner/ Reseller/ DistributorInsurance partner for pharmacy benefit management services.
• GA Insurance KenyaminorChannel Partner/ Reseller/ DistributorInsurance partner for pharmacy benefit management services.
• First AssuranceminorChannel Partner/ Reseller/ DistributorInsurance partner for pharmacy benefit management services.
• Fidelity InsuranceminorChannel Partner/ Reseller/ DistributorInsurance partner for pharmacy benefit management services.
• Pacific InsuranceminorChannel Partner/ Reseller/ DistributorInsurance partner for pharmacy benefit management services.
• MTIBA InsuranceminorChannel Partner/ Reseller/ DistributorInsurance partner for pharmacy benefit management services.

Scale indicators5 records

Recent moves6 records

Expansion highlights5 records

Emerging players

• Zipline: Drone-based medical delivery company operating in Rwanda, Ghana, Nigeria, and other markets. Partially comparable to Livia in the prescription drug delivery value chain, though with a different delivery modality.

Direct peers

• mPharma: Ghana-headquartered health tech company that manages pharmacy inventory, provides financing to pharmacies, and operates a pharmacy benefit manager-like model across Africa. Highly comparable to Livia's PBM and pharmacy network model in emerging markets.
• MyDawa: Kenyan online pharmacy and telemedicine platform offering prescription fulfillment, doctor consultations, and home delivery. Directly competes with Livia Health in Kenya across telehealth and pharmacy delivery.
• Vezeeta: Middle East and Africa digital healthcare platform offering doctor booking, telemedicine, and pharmacy services. Comparable to Livia in offering integrated telemedicine, prescriptions, and pharmacy fulfillment across emerging markets.
• Daktari Africa: Kenyan telemedicine platform connecting patients to doctors via mobile. Comparable to Livia Health's core telemedicine consultation offering, though narrower in scope (no PBM).
• Kasha: East African digital health and personal care commerce platform serving consumers, pharmacies, and manufacturers across Rwanda, Kenya, and other markets. Comparable to Livia in serving the pharmacy and consumer health commerce space in East Africa.
• CarePay: Kenya-based health insurance technology platform connecting insurers, healthcare providers, and patients through mobile. Operates the M-TIBA health wallet and is comparable to Livia's payer-provider integration model.

Broad incumbents

• Teladoc Health: Global telehealth leader offering virtual care, chronic disease management, and integrated health services. Comparable to Livia in telehealth and chronic disease management, though serving mature markets with vastly greater scale.
• Babylon Health: Global digital health company offering AI-powered telehealth consultations and health services. Comparable to Livia in telemedicine and AI-augmented care, though operating at much larger scale.
• Ping An Good Doctor: Chinese integrated online healthcare platform combining telemedicine, pharmacy, and insurance services. Conceptually comparable to Livia in offering a full-stack ecosystem of consultations, prescriptions, and insurance integration.

Market position

Strengths5 records

Weaknesses5 records

Competitive moat5 records

Key risks5 records

Key highlights6 records

Customer concentration

• Xx.com/liviahealth
• YouTubeyoutube.com/@LiviaHealth
• Facebookfacebook.com/liviahealthapp
• LinkedInlinkedin.com/company/liviaapp/?viewAsMember=true
• Instagraminstagram.com/liviahealthapp

Compliance4 records

Revenue estimate

Valuation estimate

Number of profiles

Profiles1 record

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about Livia Health