OnSide

What OnSide does

OnSide is an Australian NDIS-registered Support Coordination provider operating under Live Life Connect Pty Ltd (ABN 86 826 800 897; NDIS registration 405 003 958 7), founded in 2017 by Kollen Sussman. The company provides independent Support Coordination services to participants in Australia's National Disability Insurance Scheme (NDIS), helping participants navigate plans, connect with appropriate service providers, and maximize plan allocations across Core and Capacity Building funding categories. The participant base is the long tail of individual NDIS participants and their families across five states — NSW, VIC, QLD, WA, and SA — served through six physical offices in Sydney, Melbourne, Brisbane, the Gold Coast, Perth, and Adelaide, with a headcount of 11-50 employees. OnSide positions itself as fully independent of any service provider, an explicit differentiator in a market where many coordinators are vertically integrated with allied providers.

The business model is service-based: revenue is derived from NDIS plan allocations billable against Support Coordination line items, with pricing set by the NDIA price guide. Distribution combines direct outreach, family and carer referrals, service-provider referrals, and content marketing through blog and customer stories. Growth has been driven by a mix of organic office openings and acquisitions — Ablelink (Victoria, 2022) and The Carers Place (March 2024) — with acquired brands retired under the unified OnSide / Live Life Connect identity. A partnership with The Housing Hub extends the model into Specialist Disability Accommodation (SDA) support coordination.

The product surface comprises NDIS Support Coordination, NDIS Planning assistance, Specialist Support Coordination for complex needs, Virtual Support (telehealth delivery), and the proprietary "My Support Tool" — a participant-facing living document for tracking NDIS plan goals and budgets. No underlying technology platform, AI/ML capabilities, or proprietary software systems are disclosed beyond the My Support Tool; the operation is a people-intensive service business within the regulated NDIS provider framework. No external funding rounds have been disclosed.

Name

OnSide

Legal name

Live Life Connect Pty Ltd

Website

https://onside.com.au

Company type

Private

Founded year

2017

Operating status

Operating

Headcount range

11–50 employees

Short description

OnSide is an Australian NDIS-registered Support Coordination provider operating across six offices in NSW, VIC, QLD, WA, and SA, helping National Disability Insurance Scheme participants navigate plans, connect with providers, and maximize plan allocations.

Ownership category

akta.pro rank

Product category

Disability Support Services

NAICS

Services for the Elderly and Persons with Disabilities (62412)

SIC

Services-Social Services (8300)

akta.pro primary industry

Disability & Chronic Condition Care Coordination (EDALAFAI)

akta.pro secondary industry

Safety Check-Ins, Wellness Calls & Monitoring (Non-Clinical) (HSABAAAG)

Keywords

• NDIS Support Coordination
• Disability Support Services
• NDIS Planning
• Specialist Support Coordination
• Disability Services

Headquarters

HQ city

Notting Hill

HQ country

Australia

HQ region

Oceania

Offices6 records

Markets served

GTM type

B2C

Offering type

Services

Cost components

Personnel, Operations, Marketing or Sales, Infrastructure

Revenue model

1. NDIS Funded Support Coordination: OnSide is a registered NDIS provider that generates revenue by delivering Support Coordination services funded through NDIS participant plans. Support Coordination is an NDIS funded service designed to help participants coordinate the support services in their NDIS Plan. Revenue is derived from NDIS plan allocations assigned to Support Coordination across Core and Capacity Building funding categories.

Go-to-market motion1 record

Distribution channels3 records

Marketing channels5 records

Core offering

OnSide is a registered NDIS Support Coordination provider in Australia that helps National Disability Insurance Scheme (NDIS) participants maximize their NDIS plan funding and connect with appropriate service providers. The company delivers Support Coordination, NDIS Planning, and Specialist Support Coordination services across multiple Australian states, with delivery available via in-person, phone, video, email, and text channels.

Product overview

OnSide is an independent NDIS Support Coordination provider offering a unified service portfolio centered on maximizing NDIS participant plans. The core offerings include NDIS Support Coordination, NDIS Planning, and Specialist Support Coordination for participants with complex needs. Additional services include Virtual Support via telehealth channels (text, phone, email, video) and the My Support Tool for goal tracking. All services operate under the Live Life Connect Group parent organization alongside sister brands One Good* Day.

Differentiator

Problem solved

Functional benefit

Products and services

• NDIS Support Coordination OnSide's primary service helping NDIS participants coordinate and maximize their NDIS plan funding. Support Coordinators connect participants with appropriate service providers, build support networks, and work towards individual goals. The service is delivered to individual NDIS participants.
• NDIS Planning Pre-planning assistance service helping participants prepare for NDIS meetings with confidence. Includes understanding NDIS plans, preparing documentation, and guiding organizations through the planning process. Targeted at individuals and organizations applying for or reviewing NDIS plans.
• Specialist Support Coordination Enhanced coordination service for NDIS participants with complex or additional support needs including mental health, high care requirements, and multiple disability diagnoses. Provides a higher level of service coordination for individuals requiring more intensive support.
• Virtual Support (Telehealth) OnSide's hybrid approach to delivering Support Coordination services via text, phone, email, or video. Offers flexible engagement options beyond in-person meetings for NDIS participants.

Named customers7 records

Segments4 records

Ideal customer profiles4 records

Technology focussed No

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Feature1 record

Partnerships

Four partnerships are on record, tiered core and minor.

• The Housing HubcoreStrategic or Co-development PartnerOnSide partnered with The Housing Hub to broaden its offering in Support Coordination focused on specialist disability accommodation (SDA). This collaboration aims to provide more comprehensive housing-related support coordination services, helping participants access appropriate specialist accommodation options through the NDIS.
• Live Life Connect GroupcoreOthersOnSide is part of the Live Life Connect Group, along with One Good* Day. Live Life Connect Pty Ltd (ABN 86 826 800 897) is the NDIS registered entity under which OnSide operates, holding NDIS registration number 405 003 958 7.
• AblelinkcoreOthersAblelink, a highly regarded NDIS Support Coordination provider based in Victoria, was acquired and joined the OnSide family. The acquisition expanded OnSide's Victorian operations and team.
• The Carers PlaceminorOthersThe Carers Place was acquired and began operating under the leadership of Sam Crinall and Kollen Sussman from 11 March 2024, joining the growing group of NDIS services alongside Ablelink, OnSide, and One Good* Day. The Carers Place brand was set to retire.

Scale indicators4 records

Recent moves9 records

Expansion highlights6 records

Broad incumbents

• Northcott: Northcott is a large NSW-based disability services provider offering NDIS support coordination, accommodation, therapy, and recreation services. It is a broader incumbent in the same disability sector where OnSide operates.
• Life Without Barriers: Life Without Barriers is one of Australia's largest NDIS and community services providers offering support coordination, accommodation, and direct services nationally. It is a broad incumbent that overlaps with OnSide across NDIS support delivery and disability services.
• Sunnyfield: Sunnyfield is a major Australian disability services non-profit providing accommodation, support coordination, and day programs. It overlaps with OnSide in NDIS support delivery while operating a wider service portfolio.
• Achieve Australia: Achieve Australia is a NSW disability provider offering accommodation, supported employment, and NDIS support coordination. It is a broader-sector incumbent operating adjacent disability services alongside support coordination.
• Australian Unity: Australian Unity is a national mutual providing health, wealth, and disability/NDIS services including support coordination. It competes with OnSide in the NDIS space while operating a much broader portfolio across aged care and financial services.

Direct peers

• My Plan Manager: My Plan Manager is one of Australia's largest NDIS plan management and support coordination specialists. It overlaps directly with OnSide's NDIS-funded support coordination service and shares the participant-targeted, government-funded revenue model.
• Leap in!: Leap in! is a major Australian NDIS plan management and support coordination provider serving thousands of participants nationally. It is directly comparable to OnSide in service model, NDIS funding dependency, and target audience (NDIS participants needing plan navigation).
• Better Support: Better Support is an Australian NDIS Support Coordination provider offering standard and specialist coordination across multiple states. It competes with OnSide for the same NDIS participant cohort with a similar independent-recommendation positioning.

Emerging players

• Hireup: Hireup is an Australian platform connecting people with disabilities to support workers. It represents the tech-enabled, self-serve alternative to traditional Support Coordination providers like OnSide, offering participants more direct control over their supports.
• Mable: Mable is an Australian online marketplace connecting NDIS participants with independent support workers. It is an emerging tech-enabled alternative to traditional support coordination models like OnSide, with potential to disintermediate OnSide's navigation role.

Market position

Competitive moat4 records

Key risks5 records

Key highlights7 records

Customer concentration

• Facebookfacebook.com/OnSideNDIS
• LinkedInlinkedin.com/company/onside-ndis

Compliance1 record

Revenue estimate

Valuation estimate

Number of profiles

Profiles2 records

Subsidiaries2 records

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about OnSide