What Common Surface does

Common Surface is a London-based software company founded in 2020 that enables individuals, teams, and managers to balance remote and in-office working. The platform addresses the structural challenge of hybrid work coordination that organizations began confronting broadly after the shift to distributed work models. Its product surface explicitly spans three user types — individual contributors planning their in-office days, team-level coordinators aligning group presence, and managers overseeing attendance patterns — which suggests a multi-tenant SaaS architecture with role-based access and shared scheduling or coordination logic across the hierarchy.

The company is led by CEO Samuel Tucker and operates with a 1-10 employee footprint, placing it firmly in the earliest-stage startup category. It is headquartered in London, UK, and is privately held. No information is available in the input data on pricing tiers, go-to-market motion, target customer segments (e.g., SMB vs. mid-market vs. enterprise), or integration partnerships with calendar, HRIS, or collaboration platforms.

Business model mechanics — including pricing model, monetization strategy, and customer acquisition channels — are not disclosed in the supplied evidence. The company operates in the workplace collaboration and hybrid work management software category, a competitive segment that includes both large incumbents (e.g., hybrid work modules from established collaboration suites) and a long tail of specialist startups.

Name

Common Surface

Legal name

CM.com

Website

https://commonsurface.com

Company type

Public

Founded year

1999

Operating status

Operating

Headcount range

1–10 employees

Short description

Common Surface is a London-based, early-stage software company founded in 2020 that provides a hybrid work coordination platform for individuals, teams, and managers balancing remote and in-office schedules.

Ownership category

akta.pro rank

Product category

Hybrid Work Management Software

NAICS

Facilities Support Services (561210)

SIC

Services-Facilities Support Management Services (8744)

akta.pro primary industry

Hybrid Work Enablement & Desk/Room Booking Operations (BPABAFAH)

akta.pro secondary industries

Occupant Experience & Smart Workplace Apps (Room/Desk Booking, Comfort Feedback) (BPABAGAO), Workplace Technology & Smart Office Support (Room Booking Systems, IT/AV Liaison) (IMAIALAK)

Keywords

• Hybrid work management
• Remote work coordination
• Office attendance planning
• Workplace flexibility tools
• Team scheduling software

Headquarters

HQ city

London

HQ country

United Kingdom

HQ region

Europe

Offices2 records

Markets served

GTM type

B2B

Offering type

Software

Cost components

Personnel, Technology or R&D, Marketing or Sales, Operations

Revenue model

1. SaaS Platform Subscriptions: Annual or monthly subscriptions for access to the engagement platform including HALO AI, Customer Data Platform, Service Cloud, Marketing Cloud, and other modules. Pricing varies by usage volume and feature tier.
2. API Usage Fees: Usage-based billing for API calls across messaging channels (SMS, WhatsApp, RCS, etc.), OTP verification, voice, and other connectivity services. Volume-based pricing.
3. Payment Processing: Transaction fees for online payments, POS payments, and ticketing transactions processed through the platform. In-house acquiring and payment processing as a certified PSP.
4. Event Ticketing & Registration: Revenue from ticket sales and event registrations managed through the ticketing platform.

Pricing tiers

Go-to-market motion3 records

Distribution channels3 records

Marketing channels7 records

Core offering

Common Surface enables individuals, teams, and managers to balance remote and in-office working through a software platform. The company provides tools that help coordinate hybrid work schedules and workplace presence. It serves as a small UK-based software provider targeting workplace flexibility use cases.

Product overview

CM.com offers an AI-powered engagement platform organized into five interconnected pillars: (1) Engagement Platform featuring HALO Agentic AI, AI Engine for 1:1 personalization, and Customer Data Platform for unified customer profiles; (2) Applications including Service Cloud (shared agent inbox), Marketing Cloud (campaign management), Conversational AI Cloud (chatbot/voicebot builder), Event App, and Event Marketing; (3) Connectivity Platform with SMS Gateway API, Business Messaging API (unified multi-channel API), One Time Password API, Verification API, and Voice/SIP Trunking; (4) Commerce solutions covering Online Payments, In-Person Payments, Ticketing, and Cash Register; and (5) Conversational Channels supporting WhatsApp Business, Instagram, Facebook Messenger, Telegram, RCS, Viber, Apple Messages for Business, and LINE. The platform is designed as an integrated system where customer data flows across all modules, enabling AI-powered personalization and automation from marketing through service to commerce.

Differentiator

Problem solved

Functional benefit

Brands

• HALO: Agentic AI engine enabling users to build AI agents by describing tasks in natural language without code.
• Mobile Service Cloud
• Mobile Marketing Cloud
• Conversational AI Cloud
• Customer Data Platform
• Business Messaging API
• Sign
• PayPlaza

Products and services

• Common Surface Platform

Quantifiable outcome

• Gifty chatbot captures and manages 60% of frequently asked questions, allowing live agents to focus on personalized advice.
• +2 more outcomes

Named customers14 records

Segments8 records

Ideal customer profiles1 record

Technology focussed Yes

API detail

Has API

Yes

API docs

API detail

Core technology

AI maturity

App detail

Integration9 records

AI capability7 records

Feature12 records

Partnerships

Six partnerships are on record, tiered core and minor.

• Necto Future GroupcoreStrategic or Co-development Partner · 19 December 2024Collaboration to provide ticketing platform for 50 Cent UK show at Tottenham Hotspur Stadium (60,000 fans). Necto Future Group leverages CM.com's ticketing and event management technology.
• NOC*NSF / TeamNLcoreStrategic or Co-development Partner · 3 January 2024Multi-year deal to support TeamNL Houses during Olympic Games in Paris 2024. CM.com provides ticketing, event app, and mobile communication for the ultimate fan experience.
• Building BlockscoreTechnology or IntegrationAcquisition of Building Blocks, a Consumer AI technology company, to strengthen conversational AI capabilities. Transaction valued at undisclosed amount.
• Notre-Dame CathedralcoreStrategic or Co-development PartnerPartnership to implement free digital time-slot reservation system for the cathedral's reopening after 5 years of restoration following the 2019 fire.
• Circuit ZandvoortcoreStrategic or Co-development PartnerPrimary sponsor of Circuit Zandvoort, stemming from successful cooperation with Formula 1 Heineken Dutch Grand Prix. Provides ticketing, event management, and fan engagement tools.
• Amnesia (Ibiza)minorStrategic or Co-development PartnerIntegrated ticketing and fan engagement solution for the iconic Ibiza superclub, enabling ticket sales, fan communication, and data ownership through one platform.

Scale indicators5 records

Recent moves3 records

Direct peers

• Nexudus: Coworking and flex-space management platform with booking, member, and billing modules. Comparable to Common Surface for shared-workspace and hybrid coordination use cases.
• Deskpass: Coworking and on-demand workspace access platform. Overlaps with Common Surface on enabling individuals and teams to coordinate in-office versus remote days.
• SpaceIQ: Workplace and space-management software with desk booking, room scheduling, and occupancy analytics. Competes for the same facilities and workplace-tech budget.
• Envoy: Workplace experience platform covering visitor management, desk booking, and hybrid-work coordination. Targets the same office-manager and workplace-ops buyer as Common Surface.
• Robin: Hybrid-work platform offering desk booking, room scheduling, and workplace analytics. Direct competitor to Common Surface in the hybrid-work enablement category.
• OfficeRnD: Hybrid workplace management platform for flex spaces, coworking, and corporate offices. Directly comparable to Common Surface on desk/room booking and member/team scheduling.

Broad incumbents

• Microsoft: Microsoft Places and Teams Rooms extend into desk booking and hybrid coordination, bundled into the broader Microsoft 365 enterprise footprint. Represents the bundling threat to standalone hybrid-work tools like Common Surface.
• Cisco: Cisco's Webex and hybrid-work portfolio (including Cisco Spaces) covers desk and room booking at the edge of a much broader collaboration and networking stack. A scaled incumbent that can absorb the hybrid-work use case Common Surface targets.

Market position

Strengths3 records

Weaknesses4 records

Competitive moat1 record

Key risks4 records

Key highlights4 records

Customer concentration

• GitHubgithub.com/cmdotcom
• YouTubeyoutube.com/user/cmtelecomtv
• LinkedInlinkedin.com/company/cmcom
• Instagraminstagram.com/cmdotcom

Compliance2 records

Revenue estimate

Valuation estimate

Number of profiles

Profiles1 record

Subsidiaries1 record

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about Common Surface