Northeast IT Systems

What Northeast IT Systems does

Northeast IT Systems is a West Springfield, Massachusetts-based managed IT services provider founded in 2003 by Joel Mollison. The firm serves small and medium-sized businesses and public-sector institutions (schools, libraries, city halls, and other municipalities) across the United States, with historical roots in the Northeast region. Northeast IT transitioned from a residential IT support provider to a business-focused managed services firm in 2017 under co-owner Gary Rivers. The company is privately held by three co-owners — Joel Mollison (President), Brian Sullivan (Vice President, joined 2007), and Gary Rivers (Director of Operations, joined 2014 and promoted in 2017) — and operates as Northeast IT Systems, Inc. with no institutional investors or parent company. As of March 2025, the firm completed a corporate rebrand with new logo and website to reflect its current identity serving businesses and municipalities nationwide.

The company delivers services through a portfolio organized around five core product lines: Managed IT Services (helpdesk with Tier 1/2/3 support and proactive monitoring), Cybersecurity (24/7 managed SOC, SIEM, and AI/ML-powered cloud and endpoint protection), Backup and Data Recovery (covering local storage plus OneDrive, Google Drive, and SharePoint), Cloud Services (delivered as an authorized partner of Google Cloud, Microsoft Azure, and AWS), and Unified Communications (VoIP-based voice, messaging, video, and email). Supporting add-ons include vCIO strategic advisory, Managed Helpdesk, Professional Services for projects such as cloud migration and managed Wi-Fi deployment, and Co-Managed Services that augment existing in-house IT teams. The technology stack is partnership-driven rather than proprietary, leveraging hyperscaler infrastructure and third-party security and backup tooling rather than in-house platforms or proprietary intellectual property.

Northeast IT generates revenue primarily through recurring subscription-based managed IT contracts priced via custom quotes, supplemented by project-based professional services and cloud migration work. The all-inclusive pricing model bundles software licenses, unlimited remote and onsite support, and SLA guarantees into a monthly fee, with no publicly disclosed pricing. Customer acquisition relies on direct consultative sales, a contact form and phone channel ([email protected], 413-736-6348), content marketing via blog and social media (LinkedIn, Facebook), and — most importantly — word-of-mouth referrals, which the company credits as its primary growth driver. The firm reports serving multiple thousands of clients and managing multiple thousands of devices, though the absolute figures are redacted on the website.

Name

Northeast IT Systems

Legal name

Northeast IT Systems, Inc.

Website

https://northeastit.net

Company type

Private

Founded year

2003

Operating status

Operating

Headcount range

11–50 employees

Short description

Northeast IT Systems is a West Springfield, MA-based managed IT services provider serving SMBs and municipalities nationwide. Founded in 2003, the founder-owned firm delivers managed IT, cybersecurity, cloud, backup/recovery, unified communications, and vCIO services under subscription contracts.

Ownership category

akta.pro rank

Product category

Managed IT Services

NAICS

Computer Facilities Management Services (541513), Computer Systems Design and Related Services (54151), Computer Systems Design and Related Services (5415)

SIC

Services-Computer Integrated Systems Design (7373), Services-Computer Programming, Data Processing, Etc. (7370)

akta.pro industry

PRIMARYBPAEAJAN

ITSM Managed Services (Run/Operate/Optimize)

Business & Public Services/IT & Digital Services (Managed Services, Systems Integration)/IT Service Management (ITSM) & Service Desk

SECONDARYHDAEALAH

IT Knowledge Management & Service Desk Platforms

Hardware, Technology & Telecom/Enterprise Platforms & Databases/Enterprise Service Management (ITSM/ESM) Platforms

SECONDARYBPAEAAAO

IT Program/Project Management (PMO) & Delivery Assurance

Business & Public Services/IT & Digital Services (Managed Services, Systems Integration)/IT Consulting & Systems Integration

SECONDARYBPAEALAI

Backup & DR Software Implementation & Managed Platforms

Business & Public Services/IT & Digital Services (Managed Services, Systems Integration)/Business Continuity, Disaster Recovery & Backup Services

Keywords

• Managed IT services
• Cybersecurity solutions
• Cloud migration services
• Data backup recovery
• Unified communications

Headquarters

HQ city

West Springfield

HQ country

United States

HQ region

North America

Offices1 record

Markets served

GTM type

B2B

Offering type

Services

Cost components

Personnel, Technology or R&D, Operations, Marketing or Sales, Infrastructure

Revenue model

1. Managed IT Services: All-inclusive managed IT support packages with transparent pricing covering software licenses, unlimited remote and onsite support, and proactive management. Revenue generated through recurring monthly/annual service agreements with SLA guarantees.
2. Professional Services: Project-based professional services including cloud migration, infrastructure setup, managed Wi-Fi installation, and server deployment. One-time revenue from discrete projects.
3. Cloud Services: Hosted cloud solutions and cloud migration services. Revenue from migration projects and ongoing cloud infrastructure management as authorized partners of Google Cloud, Microsoft Azure, and AWS.

Pricing tiers

Go-to-market motion1 record

Distribution channels2 records

Marketing channels3 records

Core offering

Northeast IT Systems delivers managed IT services for small/medium businesses and municipalities, including 24/7 helpdesk support, AI/ML-powered cybersecurity (SOC and SIEM), backup and disaster recovery, and unified communications. The company also provides cloud migration and hosting as an authorized partner of Google Cloud, Microsoft Azure, and AWS, plus strategic vCIO advisory and professional IT consulting.

Product overview

Northeast IT Systems offers a portfolio of managed IT services designed for businesses and municipalities. The core offerings include Managed IT Services (helpdesk and day-to-day support), Cybersecurity (AI/ML-powered endpoint and cloud protection with SOC and SIEM capabilities), Backup and Data Recovery, Cloud Services (partnering with Google Cloud, Microsoft Azure, and AWS), and Unified Communications (VoIP-based). These core services are supported by add-on offerings including vCIO (strategic technology advisory), Managed Helpdesk (tiered support), Professional Services (consulting and project management), and Co-Managed Services (augmenting in-house teams). The company transitioned from serving residential clients to focusing on B2B and municipal clients nationwide.

Differentiator

Problem solved

Functional benefit

Products and services

• Managed IT Services Comprehensive IT support for businesses including helpdesk, proactive monitoring, and day-to-day technical support with tiered assistance levels (Tier 1, 2, and 3).
• Cybersecurity
• Managed Helpdesk
• Backup and Data Recovery
• Cloud Services
• Unified Communications
• Virtual Chief Information Officer (vCIO)
• Professional Services
• Co-Managed Services

Quantifiable outcome

• Over 20 years of operation with no clients losing protected data
• +3 more outcomes

Named customers4 records

Segments2 records

Ideal customer profiles2 records

Technology focussed Yes

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

AI capability1 record

Feature4 records

Partnerships

Three partnerships are on record, tiered core.

• Google CloudcoreTechnology or IntegrationAuthorized partner for cloud solutions. Provides comprehensive cloud migration and hosted services leveraging Google Cloud Platform infrastructure for clients transitioning from on-premises to cloud environments.
• Microsoft AzurecoreTechnology or IntegrationAuthorized partner providing Azure cloud solutions. Offers comprehensive cloud migration and hosted services using Microsoft Azure infrastructure for enterprise and SMB clients.
• Amazon Web Services (AWS)coreTechnology or IntegrationAuthorized partner for AWS cloud services. Provides cloud migration and hosted solutions leveraging AWS infrastructure for clients requiring scalable, cost-effective cloud environments.

Scale indicators5 records

Recent moves6 records

Expansion highlights6 records

Broad incumbents

• ConnectWise: ConnectWise is a broad incumbent software platform for managed services providers, offering PSA, RMM, and cybersecurity tooling. Comparable as an ecosystem incumbent whose solutions underpin much of the MSP industry, including Northeast IT's peers.
• Datto (Kaseya): Datto provides business continuity, backup, and DR solutions widely used by MSPs serving SMBs. Its backup and recovery offering directly competes with Northeast IT's Backup and Data Recovery product line.
• Rackspace Technology: Rackspace Technology is a broad incumbent managed cloud provider with multi-cloud expertise across AWS, Azure, and Google Cloud. Comparable as a larger-scale player in the cloud migration and managed hosting space Northeast IT addresses for clients.
• Kaseya: Kaseya is a broad incumbent platform vendor supplying RMM, PSA, and security tools to thousands of MSPs — including potential competitors to Northeast IT. Relevant as the broader ecosystem incumbent whose partner/tooling choices shape Northeast IT's delivery model.

Direct peers

• Ntiva: Ntiva is a managed IT services provider serving SMBs and mid-market clients across the U.S. with a similar managed IT, cloud, and cybersecurity offering — directly comparable to Northeast IT in customer profile, service mix, and go-to-market.
• Integris: Integris is a managed IT services provider focused on SMB and mid-market clients with cybersecurity and cloud offerings. Its service portfolio and customer segment closely align with Northeast IT.
• Magna5: Magna5 delivers managed IT, cybersecurity, cloud, and unified communications to SMB and mid-market organizations, with a footprint that overlaps Northeast IT's Northeast U.S. base — making it a directly comparable regional MSP.
• NetGain Technologies: NetGain Technologies is a regional managed IT, cloud, and cybersecurity provider serving SMB and mid-market clients. Its service stack and customer profile closely mirror Northeast IT's positioning.
• CMIT Solutions: CMIT Solutions is a franchise-based managed IT services provider targeting SMBs with managed IT, cybersecurity, and helpdesk offerings — a near-direct peer in customer segment and service mix, though it operates through a franchise model.
• Dataprise: Dataprise is a U.S. managed IT, cloud, and cybersecurity provider focused on mid-market and enterprise clients. Overlapping service portfolio (managed IT, cybersecurity, cloud, helpdesk) makes it a close comparable despite a larger footprint.

Market position

Strengths4 records

Weaknesses5 records

Competitive moat5 records

Key risks6 records

Key highlights6 records

Customer concentration

• Facebookfacebook.com/northeastit
• LinkedInlinkedin.com/company/northeast-it-systems-inc-

Revenue estimate

Valuation estimate

Number of profiles

Profiles3 records

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about Northeast IT Systems