What 1UC does

1UC (legally 1 Unified Collaborations Ltd) is a UK-based professional services firm founded in 2007 that delivers white-labelled training, change management, and digital adoption services for unified communications and collaboration technologies. The company sells exclusively through technology partners — Microsoft, Cisco, Genesys, Luware, and Anywhere365 — acting as an extension of those partners' delivery teams from bid support through full rollout, under the partner's brand. Its service portfolio comprises core Microsoft 365, Teams Voice, and Cloud Voice training; specialized contact center training across multiple platforms; Microsoft Copilot/AI training; Prosci-qualified change management consulting; and multilingual e-learning programs delivered globally across Asia, North America, and EMEA.

The underlying delivery model combines Prosci-qualified change managers with a network of multilingual expert educators and a documented best-practice methodology covering AI adoption, training, and change management. Public case studies demonstrate deployments ranging from approximately 500 users (educational not-for-profit) to 32,000 employees across 70 countries (global lighting manufacturer), spanning industries including music, healthcare, frozen food, lighting, travel, education, housing, and financial services. Revenue is generated through negotiated professional services contracts with technology partners on a per-project or per-rollout basis; pricing is not publicly disclosed. The company is privately held with no disclosed external investors, parent company, or subsidiaries, and operates from its Brighton, UK headquarters.

Name

1UC

Legal name

1 Unified Collaborations Ltd

Website

https://1uc.co.uk

Company type

Private

Founded year

2007

Operating status

Operating

Headcount range

1–10 employees

Short description

1UC is a UK-based professional services firm founded in 2007 that delivers white-labelled training, change management, and adoption services for unified communications technologies exclusively through technology partners (Microsoft, Cisco, Genesys, Luware, Anywhere365) globally.

Ownership category

akta.pro rank

Product category

Unified Communications Training and Change Management Services

NAICS

Professional and Management Development Training (611430), Computer Training (611420), Computer Systems Design and Related Services (5415)

SIC

Services-Computer Programming, Data Processing, Etc. (7370), Services-Telephone Interconnect Systems (7385)

akta.pro primary industry

Numbering, DID, Porting & Carrier-of-Record Services (HDAIAHAK)

Keywords

• Unified communications training
• Change management consulting
• Digital adoption services
• Contact center training
• Cloud voice training

Headquarters

HQ city

Brighton

HQ country

United Kingdom

HQ region

Europe

Offices1 record

Markets served

GTM type

B2B

Offering type

Services

Cost components

Personnel, Operations, Marketing or Sales, Technology or R&D

Revenue model

1. Professional Services - Training & Change Management: 1UC provides white-labelled training and change management services to technology partners. They act as an extension of the partner's team, delivering adoption and training solutions to the partner's end clients. Revenue is generated through service contracts with technology partners, typically covering the full project lifecycle from bid support through rollout and go-live support.

Go-to-market motion1 record

Distribution channels1 record

Marketing channels6 records

Core offering

1UC provides white-labelled training, adoption, and change management services to technology partners for unified communications and collaboration deployments (Microsoft 365, Teams Voice, Cisco Webex, Genesys, Luware Nimbus, Anywhere365, and Microsoft Copilot AI). Services span the full project lifecycle from bid support through rollout and go-live, delivered by Prosci-qualified Change Managers and expert multilingual educators under the partner's brand.

Product overview

1UC is a digital adoption, change management, and training services provider founded in 2007 and based in the UK. The company operates as a channel partner supporting technology vendors (Microsoft, Cisco, Genesys, Luware, Anywhere365) to deliver white-labelled training and change management services to their clients. The portfolio consists of core training offerings for Microsoft 365 collaboration tools and Teams Voice/Cloud Voice, supplemented by specialized contact center training modules (Luware Nimbus, Genesys Cloud CX, Anywhere365, Cisco Contact Center), AI/Copilot training, and Prosci-certified change management consulting services. All offerings are delivered through expert-led instructor sessions, e-learning, and multilingual programs targeting organizations undergoing digital transformation globally.

Differentiator

Problem solved

Functional benefit

Products and services

• Microsoft 365 Training Training and adoption services for Microsoft 365 collaboration tools including Teams, OneDrive, SharePoint, Outlook, and Office applications, delivered to enterprise end-clients via technology partners.
• Teams Voice Training Training for Microsoft Teams Phone and voice capabilities including Teams Phone Basic, VIP User, Direct Routing Administration, and Mobile deployments, delivered to enterprise clients via Microsoft partners.
• Cloud Voice Training Training for cloud voice solutions including Microsoft Teams Phone and Webex Calling platforms, delivered to enterprise clients via technology partners.
• Luware Nimbus Contact Center Training Training for Luware Nimbus contact centre solution covering agent, supervisor, and administrator roles, delivered to enterprise clients via Luware partners.
• Genesys Cloud CX Training Training for the Genesys Cloud CX platform including agent, supervisor, and workforce management modules, delivered to enterprise clients via Genesys partners.
• Anywhere365 Contact Center Training Training for Anywhere365 contact centre and Dialogue Intelligence solutions including Webagent, Dialogue Intelligence, and administration, delivered to enterprise clients via Anywhere365 partners.
• Cisco Contact Center Training Training for Cisco contact centre solutions including Finesse, Webex Contact Center, UCCX, UCCE, and customer voice portal, delivered to enterprise clients via Cisco partners.
• Microsoft Copilot/AI Training Training services for Microsoft Copilot and AI tools including Copilot in Teams Meetings, Microsoft 365 Apps, and Outlook, delivered to enterprise clients via technology partners.
• Change Management Services Prosci-qualified change management consulting to support digital transformation projects with structured, people-focused methodologies, delivered to technology partners and their enterprise end-clients.
• E-Learning Solutions Customised e-learning programs and multilingual training delivery for global organisations, used as a delivery format across the full training portfolio.

Quantifiable outcome

• Increased employee satisfaction, productivity and efficiency following adoption programs.
• +3 more outcomes

Named customers8 records

Segments3 records

Ideal customer profiles2 records

Technology focussed No

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Feature1 record

Partnerships

Five partnerships are on record, tiered core.

• MicrosoftcoreTechnology or IntegrationMicrosoft partner providing training and adoption support for Microsoft 365, Teams Voice, and related Microsoft collaboration solutions including Copilot AI.
• CiscocoreTechnology or IntegrationCisco partner delivering training for Webex Calling, Webex Contact Centre, and Cisco unified communications solutions.
• GenesyscoreTechnology or IntegrationPartner providing training for Genesys Cloud CX contact centre solutions with courses covering agent, supervisor, and administration training.
• LuwarecoreTechnology or IntegrationPartner delivering training for Luware Nimbus contact centre solution including end user, supervisor, and administration training.
• Anywhere365coreTechnology or IntegrationPartner providing training for Anywhere365 contact centre and Dialogue Intelligence solutions with agent, supervisor, and administration courses.

Scale indicators2 records

Recent moves4 records

Expansion highlights4 records

Direct peers

• Whatfix: Digital adoption platform offering in-app guidance, training, and analytics for enterprise software. Comparable to 1UC in solving user adoption friction during digital transformations, but operates as a SaaS platform rather than services-led white-label model.
• Apty: Digital adoption and training platform purpose-built for enterprise software onboarding. Direct overlap with 1UC's adoption and training focus, though delivered as a SaaS overlay rather than as 1UC's white-labelled human training services.
• ClickLearn: Provides software adoption and training solutions that help organisations drive user adoption of enterprise applications (ERP, CRM, etc.). Closely comparable to 1UC's mission of accelerating user adoption of UC/collaboration tools, though ClickLearn is more productised with a recording-based authoring platform versus 1UC's human-delivered instructor model.
• Lemon Learning: European-headquartered digital adoption platform offering in-app guidance and training for enterprise applications, including Microsoft 365. Comparable to 1UC's Microsoft 365 adoption focus and similar UK/European geographic roots.

Broad incumbents

• WalkMe: Listed digital adoption leader with a broader platform spanning multiple enterprise applications and integrations. Overlaps with 1UC's adoption/training thesis but serves a wider SaaS portfolio and sells through direct enterprise contracts rather than channel partners.
• Slalom: Global consultancy with a strong Microsoft practice that delivers Microsoft 365 and Teams adoption/change management engagements. Overlaps with 1UC's core Microsoft deployment training but with much larger delivery teams and direct enterprise relationships.
• Avanade: Microsoft-focused joint venture between Accenture and Microsoft delivering enterprise transformation including Teams/UC rollouts with adoption services. Competes with 1UC for Microsoft partner-led adoption work but at significantly larger scale and broader scope.
• GP Strategies: Large global provider of custom training, change management, and technical workforce development. Comparable to 1UC in offering organisational change management and adoption services, but at much greater scale and with broader industry coverage rather than UC specialisation.
• Prosci: Owner of the Prosci change management methodology and certification that 1UC's team holds. Related through the change management framework 1UC sells, but Prosci primarily delivers methodology training and certification rather than end-to-end UC adoption services.
• NIIT: Global corporate training and managed learning services provider. Comparable as a corporate training services business with global delivery, though NIIT focuses on broader workforce skills development rather than UC-specialised adoption services.

Market position

Strengths5 records

Weaknesses5 records

Competitive moat4 records

Key risks7 records

Key highlights7 records

Customer concentration

• Xx.com/1unifiedcollab
• YouTubeyoutube.com/channel/UCg83I2s2UaldOcvxaSN0--w
• Facebookfacebook.com/1uc.co.uk
• LinkedInlinkedin.com/company/1uc

Revenue estimate

Valuation estimate

Number of profiles

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about 1UC