InLife Independent Living

What InLife Independent Living does

InLife Independent Living is an Australian not-for-profit NDIS-registered disability support provider headquartered in Melbourne, founded in 2015 by David Clarke (formerly a Principal at Boston Consulting Group). The organisation supports more than 275 people with frequent and complex support needs across metropolitan and regional Victoria, with a frontline workforce of over 1,000 directly employed disability support workers operating from seven offices (Melbourne CBD, Ringwood, Narre Warren, Sunshine, Geelong, Ballarat, Benalla). Eligible clients typically require at least 25 hours per week of funded support; services include Supported Independent Living (SIL), high-intensity daily living supports, behaviour support, and community access participation.

The operating model is team-based and relationship-led: each participant builds a dedicated support team around them, with named local coordinators carrying deliberately low caseloads. Two proprietary in-house technology platforms underpin delivery — the InLife Hub (shift notes, rostering, appointments, team messaging and maintenance requests with optional client email notifications) and myLearning (online induction, compliance training, and client-specific instructional videos). Revenue is generated through NDIS plan funding under the published NDIS Price Guide on a unit-pricing / pay-as-you-go basis; pricing is not publicly itemised. Distribution is entirely direct (phone, web enquiry, and walk-in at regional offices), with no third-party brokers or contractors — InLife is explicitly 'no labour hire'.

Differentiation rests on a not-for-profit tax structure that enables above-award wages, salary packaging benefits (up to $15,900/yr), flat weekday/weekend rates, 8-week advance rostering, and a 70%+ frontline retention rate. The organisation is registered as a charity with the ACNC, has no shareholders, reinvests revenue into service delivery, and includes representation of people with disability on its board. Recent milestones include selection into the NDIA Quality Supports Program SIL pilot (2026), a Top 10 Best Workplaces (Australia) recognition from Great Place To Work (2025), and a 98% positive score on its most recent NDIS registration audit.

Name

InLife Independent Living

Legal name

InLife Independent Living Limited

Website

https://inlife.org.au

Company type

Private

Founded year

2015

Operating status

Operating

Headcount range

101–250 employees

Short description

InLife Independent Living is a Melbourne-based not-for-profit NDIS-registered disability support provider that delivers team-based Supported Independent Living, high-intensity daily living, and community access services to 275+ participants across Victoria using two proprietary in-house platforms and a 1,000-strong directly employed support workforce.

Ownership category

akta.pro rank

Product category

Disability Support Services

NAICS

Services for the Elderly and Persons with Disabilities (62412), Services for the Elderly and Persons with Disabilities (624120)

SIC

Services-Social Services (8300)

akta.pro primary industry

Disability Services & Independent Living Support (BPAGAEAG)

akta.pro secondary industries

Disability Services & Independent Living Support (BPAGACAG), Independent Living Community Ancillary Services (Dining/Transportation/Wellness Programs) (HLADAAAI)

Keywords

• Disability support services
• Supported independent living
• NDIS service provider
• Complex care support
• Community access support

Headquarters

HQ city

Melbourne

HQ country

Australia

HQ region

Oceania

Offices7 records

Markets served

GTM type

B2C

Offering type

Services

Cost components

Personnel, Operations, Infrastructure, Marketing or Sales, Technology or R&D

Revenue model

1. Supported Independent Living (SIL): NDIS-funded daily support for people needing help with day-to-day tasks at home including personal care, meal prep, medication, community access, and overnight support. Revenue is generated through NDIS plan funding based on individual support hours (typically 25+ hours/week).
2. High-Intensity Disability Supports: Registered NDIS provider for complex support needs including behaviour support and high-intensity daily living supports. Delivered by qualified staff with nurse educator oversight.
3. Community Access Supports: Individualized community participation supports helping clients engage in community activities, social participation, and employment-related supports.

Pricing tiers

Go-to-market motion3 records

Distribution channels3 records

Marketing channels5 records

Core offering

InLife Independent Living is a not-for-profit NDIS-registered disability support provider delivering team-based Supported Independent Living (SIL), high-intensity daily living supports, and community access supports to people with frequent and complex disability needs (typically 25+ hours per week) across metropolitan and regional Victoria. Services are funded through individual NDIS plans and delivered by employed (not contracted) support workers coordinated by local Client Service Managers, with operational tooling provided through the proprietary InLife Hub and myLearning platforms.

Product overview

InLife Independent Living is a not-for-profit NDIS-registered disability support provider offering team-based Supported Independent Living (SIL) services for people with frequent and complex support needs (typically 25+ hours per week). Their product portfolio consists of two proprietary technology platforms: the InLife Hub (their core client service management portal for shift notes, rostering, appointments, team messaging and maintenance requests) and myLearning (their internal online training and onboarding system for disability support workers). These platforms support their person-centered service model where clients build dedicated support teams around their individual needs.

Differentiator

Problem solved

Functional benefit

Products and services

• Supported Independent Living (SIL) NDIS-funded daily support for people needing help with day-to-day tasks at home including personal care, meal preparation, medication, community access, and overnight support. Typically 25+ hours per week. Delivered by a dedicated team of employed support workers coordinated by a local Client Service Manager for NDIS participants living alone, with family, or in shared homes.
• High-Intensity Disability Supports

Quantifiable outcome

• 96% of clients would recommend InLife to others
• +6 more outcomes

Named customers4 records

Segments3 records

Ideal customer profiles3 records

Technology focussed No

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Feature2 records

Partnerships

Five partnerships are on record, tiered core.

• FIDA (Football Integration Development Association)coreStrategic or Co-development Partner · 1 January 2025Naming partner of the InLife Tackle Free Carnivals - a series of inclusive football events across Victoria for players with intellectual disability. InLife staff volunteer at events, umpiring games, running water, supporting warm-ups, and cheering from sidelines. Partnership supports hundreds of players annually and builds brand awareness in disability community.
• GO SalarycoreStrategic or Co-development Partner · 1 January 2020Salary packaging partner since 2020 providing employees with easy-to-use online salary packaging platform. GO Salary also extended partnership to community engagement, supporting InLife's flagship Melbourne Zoo end-of-year event. Partnership valued at community level with shared focus on people-first values.
• VALiD – Having a SaycoreStrategic or Co-development PartnerSupporting the Having a Say conference - Australia's largest conference for people with disability with 500-600 attendees annually. Partnership provides platform for self-advocacy, peer support, and celebration of disability community. Aligns with InLife's mission to empower people with disability.
• The DEC (Disability Events Community)coreStrategic or Co-development PartnerValues-led partnership creating calm, accessible community events where people with disability and providers connect. InLife attends DEC expos across Victoria (Broadmeadows, Epping, Werribee, Shepparton) to meet potential clients, families, and referrers in relaxed settings. Partnership prioritizes authentic conversations over sales pitches.
• NDIA (National Disability Insurance Agency)coreStrategic or Co-development PartnerSelected to participate in NDIA's Quality Supports Program Supported Independent Living pilot, contributing InLife's experience supporting people with frequent and complex support needs to explore quality and value in SIL.

Scale indicators9 records

Recent moves6 records

Expansion highlights6 records

Direct peers

• Aruma: One of Australia's largest not-for-profit disability support providers, offering Supported Independent Living, community access, and high-intensity supports across multiple states. Directly comparable to InLife in target population, NDIS funding model, and person-centred operating philosophy.
• Yooralla: Long-established Victorian NFP disability service provider with SIL, therapy, and community supports. Comparable to InLife in NDIS registration, complex-needs accommodation, and Victorian geographic concentration.
• Ability Options: NDP-registered NFP disability and community services provider in NSW and QLD delivering SIL, community access, and employment supports. Comparable to InLife in NDIS funding, person-centred team model, and high-intensity daily activities.
• CPL (Choice, Passion, Life): NFP disability and allied health provider with SIL, community access, and therapy services across QLD, VIC, and NSW. Comparable to InLife in NDIS-registered SIL delivery and complex-needs cohorts.
• Life Without Barriers: Major Australian NFP disability and out-of-home care provider delivering SIL, community access, and complex supports nationally. Comparable to InLife in NDIS-registered model, complex-needs focus, and NFP tax structure.
• Sunnyfield: NFP disability provider offering accommodation, SIL, and community participation across NSW, ACT, and QLD. Comparable to InLife in NDIS-funded SIL, person-centred team model, and NFP governance.
• Scope Australia: Victorian-headquartered NFP providing disability accommodation, SIL, and therapy services. Direct peer for InLife's Victorian SIL focus, complex-needs cohorts, and NFP service delivery model.
• Lifestyle Solutions: NFP disability provider offering SIL, respite, and community supports across multiple Australian states. Comparable to InLife in NDIS registration, complex-needs accommodation, and NFP operating model.
• Achieve Australia: NSW-based NFP providing accommodation, SIL, and community participation for people with disability. Comparable to InLife in NDIS-funded supported independent living and complex-needs service model.

Others

• NDIS Quality and Safeguards Commission: Federal regulator overseeing NDIS-registered providers like InLife. Relevant as the regulatory counterparty whose audit results (e.g., InLife's 98% positive audit) directly affect InLife's ability to operate and grow.

Market position

Strengths5 records

Weaknesses5 records

Competitive moat5 records

Key risks6 records

Key highlights7 records

Customer concentration

• Xx.com/inlifeau
• Facebookfacebook.com/inlife.au
• LinkedInlinkedin.com/company/inlife-independent-living

Revenue estimate

Valuation estimate

Number of profiles

Profiles13 records

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about InLife Independent Living