Hsenid

What Hsenid does

hSenid Mobile Solutions is a privately held, Sri Lanka-headquartered B2B technology company founded in 1997 by Dinesh Saparamadu. It operates across four APAC markets — Sri Lanka (HQ), Singapore (regional HQ), the Philippines, and Bangladesh — through wholly-owned subsidiaries, with a workforce of 251–500 employees. The company sells two interlocking product families: (1) a telecom infrastructure stack comprising AI CPaaS, a Service Delivery Platform (SDP), USSD Gateway, SMSC, Location-Based Services, and an Open API Gateway — sold primarily to telecom operators for API monetization, messaging, and service delivery; and (2) an AI/ML application portfolio built on a proprietary "Sovereign AI" platform that provides enterprise data residency and governance, powering Smart Chatbot, AI Workbench, Hiring Intelligence, Document Analyzer, Voice Operations Platform, Reputation Management, and the HelloSprout conversational AI sales agent.

Revenue is generated through subscription-based licensing of the AI and CPaaS/telco signaling products, managed services for Platform Engineering and Site Reliability Engineering, and professional services around Red Hat technologies and CI/CD pipeline design. The go-to-market is enterprise field sales, indicated by direct "Talk to an Expert" and "Book a Demo" CTAs, supplemented by a CPaaS partner/reseller program, content marketing (blogs, case studies, datasheets, whitepapers), email newsletter, and event participation. Primary customer segments are telecommunications operators and large enterprise/CXO functions; secondary targets include enterprise brands (reputation management) and technology teams (cloud/DevOps services). The company does not disclose pricing, revenue, funding, or ownership structure beyond indication of private founder/management-controlled status.

Name

Hsenid

Legal name

hSenid Mobile Solutions

Website

https://hsenid.com

Company type

Private

Founded year

1997

Operating status

Operating

Headcount range

251–500 employees

Short description

hSenid Mobile Solutions is a Sri Lanka-based private B2B technology firm founded in 1997 that delivers AI/ML applications, CPaaS, and telco signaling infrastructure to telecom operators and enterprises across Singapore, the Philippines, Bangladesh, and Sri Lanka.

Ownership category

akta.pro rank

Product category

Enterprise AI and Communication Platform Software (CPaaS)

NAICS

Custom Computer Programming Services (541511), Computer Systems Design and Related Services (5415), Computer Systems Design and Related Services (54151)

SIC

Services-Prepackaged Software (7372), Services-Computer Programming Services (7371), Services-Computer Programming, Data Processing, Etc. (7370), Services-Computer Integrated Systems Design (7373)

akta.pro primary industry

End-to-End Enterprise AI Platforms (MLOps & Model Lifecycle Management) (HDAEANAA)

akta.pro secondary industries

AI Application Enablement Platforms (Copilot/Agent Frameworks, SDKs) (HDAEANAJ), AI Integration & Orchestration Platforms (Connectors, Workflow, iPaaS for AI) (HDAEANAI), Responsible AI, Security & Privacy Platforms (Safety, Guardrails, PII) (HDAEANAG), AI Observability, Monitoring & Evaluation Platforms (Drift, Quality, Safety) (HDAEANAF)

Keywords

• Enterprise AI software
• CPaaS platform
• Telco signaling solutions
• Cloud DevOps services
• Conversational AI products

Headquarters

HQ city

Colombo

HQ country

Sri Lanka

HQ region

Asia

Offices4 records

Markets served

GTM type

B2B

Offering type

Software

Cost components

Personnel, Technology or R&D, Operations, Marketing or Sales, Infrastructure

Revenue model

1. AI and Data Solutions: Subscription-based AI-powered solutions including Sovereign AI, AI Workbench, Hiring Intelligence, Document Analyzer, HelloSprout, Voice Operations Platform, and Reputation Management
2. CPaaS: Communication Platform as a Service with API management and monetization capabilities for telcos
3. Telco Signaling Solutions: USSD Gateway, SMSC, LBS and signaling products for telecom operators
4. Platform Engineering Services: Managed platform engineering and SRE services
5. Red Hat Solutions: Consultation and provisioning for Red Hat technologies including CI/CD pipelines

Go-to-market motion1 record

Distribution channels2 records

Marketing channels5 records

Core offering

hSenid Mobile Solutions develops and sells enterprise AI software, Communication Platform as a Service (CPaaS), telco signaling infrastructure, and managed cloud/DevOps services. Its core AI stack is anchored by Sovereign AI (full data residency and governance) and powers products such as Smart Chatbot, AI Workbench, Hiring Intelligence, Document Analyzer, HelloSprout, Voice Operations Platform, and Reputation Management. Complementing this, it sells AI CPaaS, Open API Gateway, SDP, USSD Gateway, SMSC, and LBS to telecom operators, alongside Platform Engineering, Red Hat, and CI/CD services for enterprise IT teams.

Product overview

Hsenid is a technology company offering a comprehensive portfolio of AI/ML solutions and telecom/cPaas platforms. The offering consists of a core Sovereign AI platform (providing enterprise AI with data residency and governance) that powers multiple AI products including Smart Chatbot, AI Workbench, Hiring Intelligence, Document Analyzer, Voice Operations Platform, Reputation Management, and HelloSprout (conversational AI sales agent). Complementing the AI portfolio, Hsenid provides Communication and API products (AI CPaaS, Open API Gateway, SDP) and Telco Signaling solutions (USSD Gateway, SMSC, LBS), alongside Cloud and DevOps services (Platform Engineering, Red Hat Solutions, CI/CD Pipelines). The company operates across multiple countries including Singapore, Philippines, Bangladesh, and Sri Lanka.

Differentiator

Problem solved

Functional benefit

Brands

• HelloSprout: Conversational AI enterprise agent

Products and services

• Sovereign AI Enterprise AI infrastructure providing full data residency and governance that powers hSenid's portfolio of AI products, enabling enterprises to deploy AI while maintaining data sovereignty and compliance.
• Smart Chatbot AI-powered chatbot solution enabling businesses to automate customer interactions and support workflows across multiple channels.
• AI Workbench (AI Copilot) Strategic analysis platform for CXOs providing annual reports, market intelligence, and data residency governance capabilities, powered by Sovereign AI.
• Hiring Intelligence (Smart Recruitment Automation) AI-powered talent acquisition and assessment workflow solution enabling automated candidate screening via WhatsApp and predictive hiring analytics.
• Document Analyzer (AI Document Verification System) Automated AI-based document processing and decision workflow system for verification and analysis of business documents.
• HelloSprout Conversational AI enterprise sales agent that autonomously engages with website visitors and converts them into potential sales opportunities.
• Voice Operations Platform AI-driven voice and contact center intelligence solution for analyzing calls, detecting sentiment, performing compliance checks, and providing real-time coaching.
• Reputation Management AI-based brand and sentiment monitoring solution at scale for tracking public sentiment across review platforms and protecting brand reputation.
• AI CPaaS Communication Platform as a Service that integrates AI capabilities with telco communication services for developers, enterprises, and partners to build and monetize communication applications.
• Open API Gateway Unified API management and monetization platform that enables developers and partners to access and integrate hSenid's telco and communication services.
• SDP (Service Delivery Platform) Open and extendable middleware for telecom operators that enables innovative services, partnerships, and cost-effective creation of telco applications.
• USSD Gateway Fast and interactive USSD messaging gateway for telecom operators enabling enhanced user engagement and value-added services.
• SMSC Short Message Service Center (SMSC) for telecom operators with elastic scalability to handle varying SMS traffic loads.
• LBS (Location-Based Services) Location-based services for telecom operators that leverage real-time data to deliver personalized, context-aware information based on users' location.
• Platform Engineering (PEaaS) Managed Platform Engineering as a Service and Site Reliability Engineering (SRE) offering for enterprise infrastructure management.
• Red Hat Solutions Consultation, provisioning, and managed services around Red Hat technologies to help enterprises implement platform engineering and DevOps transformation.
• CI/CD Pipelines CI/CD pipeline design and DevOps transformation services that accelerate enterprise development, testing, and deployment cycles.

Quantifiable outcome

• Hire 5X Faster with Automated WhatsApp Candidate Screening
• +1 more outcomes

Segments4 records

Ideal customer profiles4 records

Technology focussed Yes

API detail

Has API

Yes

API docs

API detail

Core technology

AI maturity

App detail

AI capability9 records

Feature11 records

Partnerships

One partnership is on record.

• Red HatcoreStrategic or Co-development PartnerhSenid Mobile offers Red Hat Solutions consultation and provisioning services, helping enterprises implement Red Hat technologies for platform engineering and DevOps transformation.

Scale indicators2 records

Recent moves6 records

Expansion highlights5 records

Broad incumbents

• Vonage: Communications platform (now part of Ericsson) offering CPaaS, voice, and messaging APIs that overlap with hSenid's CPaaS and Voice Operations Platform, with broader portfolio but less APAC telco specialization.
• Freshworks: India-headquartered SaaS company offering enterprise software across CX, HR, and IT — adjacent rather than direct, but a useful APAC peer benchmark for SaaS scale, enterprise distribution, and product-led growth in similar markets.
• MessageBird: Omnichannel CPaaS provider with messaging, voice, and API products comparable to hSenid's AI CPaaS and Open API Gateway, focused on European and APAC enterprise customers.
• Sinch: Major CPaaS provider with messaging and voice APIs comparable to hSenid's CPaaS offering, serving enterprise customers globally with similar product overlap but at a much larger enterprise scale.
• Twilio: Global CPaaS leader offering messaging, voice, and API products that broadly overlap with hSenid's AI CPaaS and Open API Gateway, but at significantly larger scale and without the same telco-signaling depth.

Direct peers

• Comviva: Telecom value-added services and digital BSS provider serving operators with messaging, location, and monetization solutions — closely comparable to hSenid's telco signaling products (USSD, SMSC, LBS) in emerging markets.
• Uniphore: Conversational AI and voice analytics platform with products closely matching hSenid's Voice Operations Platform and AI agent capabilities. Operates in enterprise customer experience, with similar multimodal (text/audio) AI focus.
• Kore.ai: Enterprise conversational AI agent platform whose offerings directly parallel HelloSprout and Smart Chatbot. Targets similar enterprise CX and automation use cases across global regulated industries.
• Infobip: Global CPaaS provider with telco APIs, Open API Gateway, and messaging products directly overlapping hSenid's CPaaS, USSD, SMSC, and Open API Gateway portfolio across similar APAC geographies.
• Yellow.ai: Conversational AI platform headquartered in APAC with comparable enterprise agent products to HelloSprout and broad multilingual support, making it a regional direct competitor in the same customer segment.

Market position

Strengths5 records

Weaknesses5 records

Competitive moat4 records

Key risks6 records

Key highlights6 records

Customer concentration

• Xx.com/hsenidsoftware

Revenue estimate

Valuation estimate

Number of profiles

Profiles1 record

Subsidiaries3 records

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about Hsenid