edgeWorks Integration

What edgeWorks Integration does

edgeWorks Integration, LLC (operating as edgeWorksUSA) is a privately-held managed IT services provider based in Richmond, Virginia, targeting small businesses that lack enterprise-level IT resources. The company delivers a portfolio of managed services including proactive cybersecurity and 24/7 threat monitoring, data backup and disaster recovery planning, on-premise and hybrid cloud server management (anchored on Office 365 and Dell hardware), break/fix support, and Business VoIP solutions through partnerships with Yealink and Broadvoice. Its underlying technology stack is built on third-party platforms — Microsoft for cloud and productivity, Dell and HP for hardware, and Xcitium for endpoint security — rather than proprietary infrastructure, with HIPAA compliance positioned as a differentiator for healthcare clients.

The company operates a sales-led, consultative go-to-market model with quote-based monthly pricing determined through free consultations. It targets eight or more SMB verticals including dental and medical offices, law firms, insurance, financial planning, mortgage banking, manufacturing, HVAC/field service, and advertising/marketing & printing & publishing. Customer relationships are long-tenured, with named case studies spanning 3-6 years of service, and growth is dependent on direct sales relationships rather than channel partners or resellers. Marketing is conducted through the company website and organic social (Facebook, LinkedIn, YouTube).

At 1-10 employees with no disclosed funding, no M&A activity, and no public revenue figures, edgeWorks Integration is a small, bootstrapped regional MSP. The business is operationally active (2026 website copyright, full service portfolio, contact infrastructure in place) but lacks the scale, capital base, or proprietary technology to compete beyond its niche.

Name

edgeWorks Integration

Legal name

edgeWorks Integrations LLC

Website

https://edgeworksusa.net

Company type

Private

Operating status

Operating

Headcount range

1–10 employees

Short description

edgeWorks Integration is a Richmond, Virginia-based managed IT services provider delivering cybersecurity, backup and disaster recovery, hybrid cloud, and VoIP solutions to small businesses across healthcare, legal, financial, and other regulated SMB verticals on a quote-based monthly model.

Ownership category

akta.pro rank

Headquarters

HQ city

Richmond

HQ country

United States

HQ region

North America

Markets served

GTM type

B2B

Offering type

Services

Cost components

Personnel, Technology or R&D, Operations, Marketing or Sales, Infrastructure

Revenue model

1. Managed IT Services: Ongoing IT management, maintenance, support, and security services provided on a recurring basis. Includes proactive system maintenance, troubleshooting, dedicated IT support, and cybersecurity monitoring to minimize disruptions and keep daily operations efficient and secure.

Pricing tiers

Go-to-market motion1 record

Distribution channels1 record

Marketing channels4 records

Core offering

edgeWorks Integration is a managed IT services provider delivering proactive cybersecurity, data backup and recovery, disaster planning, hybrid server management, break/fix support, and business VoIP solutions to small businesses. It combines third-party platforms (Microsoft Office 365, Dell, HP, Xcitium, Yealink, Broadvoice) into customized IT service packages for verticals including healthcare, legal, financial services, mortgage banking, insurance, manufacturing, advertising/marketing, and HVAC/field services.

Product overview

edgeWorks Integration is a managed IT services provider offering a comprehensive portfolio of technology solutions for small businesses. The core offerings include daily IT operations management, data backup and disaster recovery planning, managed IT infrastructure (both off-premise cloud-based and on-premise), cybersecurity and threat protection, server management, and business VoIP solutions. These services are delivered as individual managed service offerings rather than a unified software platform, with services available as standalone offerings or combined into customized IT packages for industries including healthcare, legal, financial services, manufacturing, insurance, and mortgage banking.

Differentiator

Problem solved

Functional benefit

Products and services

• Managed IT Daily Operations Proactive IT management service providing system maintenance, troubleshooting, and dedicated IT support to minimize disruptions and keep daily operations efficient and secure; for small businesses without in-house IT teams.
• Data Backup and Recovery Secure, automated data backup and fast seamless restoration service to protect valuable data from loss and cyber threats and ensure business continuity; for small businesses needing reliable data protection.
• Disaster Planning & Recovery Business continuity planning service integrating automated backups, failover systems, and scalable security to minimize risk and ensure rapid recovery from cyber threats, system failures, or disasters; for small businesses requiring future-proofing.
• Off-Premise Managed IT (Cloud / Office 365) Cloud-based managed IT service leveraging Office 365 to provide scalable, secure access to business applications from anywhere with seamless integration and advanced security features; for small businesses adopting cloud collaboration.
• On-Premise Managed IT Custom IT environment design, implementation, and maintenance service for clients needing maximum performance and reliability from on-premises infrastructure; for small businesses preferring full control over systems.
• Break/Fix IT Support Responsive support service for unexpected IT issues including hardware and software problems to minimize downtime and keep systems running; for small businesses needing on-demand issue resolution.
• Cybersecurity / Threat Protection Security service providing firewall protection, endpoint security, 24/7 monitoring, and threat intelligence for proactive defense against cyberattacks; for small businesses exposed to disproportionate cyber risk.
• Server Management (On-Premise, Cloud, Hybrid) End-to-end server management covering on-premise installation and maintenance, Office 365 cloud services, and customized hybrid server strategies that balance security with scalability; for small businesses with varied infrastructure needs.
• Business VoIP Solutions Voice over IP service providing high-quality, cost-effective voice calls, video conferencing, and seamless integration with existing IT infrastructure; for small businesses upgrading communications.

Quantifiable outcome

• 60% of small businesses shut down within 6 months of a major cyberattack - edgeWorks helps prevent this outcome through proactive IT security
• +1 more outcomes

Named customers3 records

Segments9 records

Ideal customer profiles1 record

Technology focussed No

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Feature5 records

Partnerships

Three partnerships are on record, tiered core.

• MicrosoftcoreTechnology or IntegrationTechnology partnership involving Office 365 integration and cloud services delivery. Microsoft products form a core component of edgeWorks' managed IT solutions stack.
• DellcoreTechnology or IntegrationHardware partnership providing Dell servers and workstations as part of on-premise IT infrastructure solutions for clients requiring full control over their systems.
• XcitiumcoreTechnology or IntegrationCybersecurity technology partnership providing endpoint security and threat protection solutions as part of edgeWorks' proactive security offerings.

Scale indicators2 records

Recent moves5 records

Expansion highlights3 records

Others

• Kaseya: IT management and security software platform for MSPs and IT teams (RMM, backup, security). Ecosystem vendor providing tools used by MSPs such as edgeWorks rather than competing in the local managed services delivery market.
• ConnectWise: Leading software platform vendor serving MSPs with RMM, PSA, and cybersecurity tools. Functions as a technology ecosystem enabler for MSPs like edgeWorks rather than a direct competitor; relevant for understanding the MSP tooling landscape.

Direct peers

• Dataprise: Mid-market managed IT services and cybersecurity provider serving SMBs and mid-market clients across the U.S. Closely comparable service portfolio (managed IT, backup, security, cloud) and customer segment to edgeWorks, though at materially larger scale.
• Logically: Managed IT services and cybersecurity provider focused on SMB and mid-market customers. Comparable managed services portfolio (IT operations, backup, security, cloud) and similar vertical expertise (healthcare, legal, financial).
• ITsavvy: Managed IT services and technology solutions provider serving SMB and mid-market clients. Overlaps with edgeWorks on managed IT, cloud, security, and VoIP offerings, with a similar consultative sales-led go-to-market motion.
• Ntiva: Managed IT services and cybersecurity provider targeting SMBs and mid-market organizations. Highly comparable in service mix (managed IT, backup/DR, VoIP, cloud) and SMB customer focus, operating at a larger footprint than edgeWorks.

Broad incumbents

• Rackspace Technology: Large-scale managed cloud and IT services provider. Overlaps with edgeWorks on cloud server management, hybrid infrastructure, and managed IT, but operates at vastly greater scale with enterprise and mid-market focus.
• CompuCom: Established managed IT services and workplace technology provider. Comparable in offering breadth (managed IT, cloud, security) but targets enterprise and mid-market with a much larger delivery footprint than edgeWorks.
• All Covered: Konica Minolta's managed IT services division, providing nationwide IT management, cloud, and security to SMBs and mid-market. Comparable offerings but with far broader geographic reach, larger team, and enterprise-grade delivery capabilities.

Emerging players

• Blackpoint Cyber: MSP-focused cybersecurity platform offering endpoint detection, MDR, and security operations tools. Adjacent to edgeWorks' cybersecurity/threat protection offering, but operates as an enablement vendor to MSPs rather than a direct service competitor.

Market position

Strengths4 records

Weaknesses4 records

Competitive moat3 records

Key risks6 records

Key highlights6 records

Customer concentration

• Facebookfacebook.com/login/?next=https%3A%2F%2Fwww.facebook.com%2F
• LinkedInlinkedin.com/company/edgeworks-integration
• Xx.com/edgeworksusa

Compliance1 record

Revenue estimate

Valuation estimate

Number of profiles

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about edgeWorks Integration