What Bethany Care does

Bethany Care Limited is a non-profit, faith-based disability support provider operating as an NDIS registered provider on the Gold Coast, Queensland, Australia. Founded in 1995 as a ministry of Hope Church, the organization delivers three core services under individualized participant NDIS plans: Short Term Accommodation at Hope Cottage (respite in a family-style environment), Supported Independent Living (24/7 assisted living support), and Community Access and Group Activities (including the NRG day program, delivered across four annual terms). The organization is staffed by a team of approximately thirty Personal Care Workers and Volunteers, with no proprietary technology platform; service delivery is entirely in-person and human-led.

The business model is a managed services arrangement funded through the National Disability Insurance Scheme (NDIS). Bethany Care generates revenue by billing NDIA-approved participant plans for the hours and services delivered, with pricing individualized to each participant's plan allocation rather than standardized public tiers. Go-to-market relies on NDIS system referrals (Local Area Coordinators, Support Coordinators), word-of-mouth within the Gold Coast disability community, and the Hope Church network. There are no disclosed institutional investors, funding rounds, or M&A activity.

Bethany Care's competitive position rests on its 28-year operating history, Christian-principles service ethos, and small-scale personalized delivery rather than scale or technology. The organization is restricted geographically to the Gold Coast region and serves individuals with disabilities, their families, and adults seeking supported independent living. Key risks include single-payer (NDIA) revenue concentration, geographic concentration in one Queensland metro, absence of disclosed financial transparency, and zero technology or AI capability that would support operational scaling.

Name

Bethany Care

Legal name

Bethany Care Limited

Website

https://bethanycare.org

Company type

Private

Founded year

1995

Operating status

Operating

Headcount range

11–50 employees

Short description

Bethany Care Limited is a non-profit, NDIS-registered disability support provider on the Gold Coast, Queensland, founded in 1995 as a ministry of Hope Church. It delivers Short Term Accommodation, Supported Independent Living, and Community Access services to NDIS participants using a team of approximately thirty staff.

Ownership category

akta.pro rank

Product category

Disability Support Services

NAICS

Services for the Elderly and Persons with Disabilities (624120), Residential Intellectual and Developmental Disability Facilities (623210)

SIC

Services-Social Services (8300), Services-Nursing & Personal Care Facilities (8050)

akta.pro primary industry

Special Needs Adult Day Programs (Developmental/Physical Disabilities, Seniors) (HLADAIAI)

Keywords

• Disability support services
• NDIS registered provider
• Supported independent living
• Short term accommodation
• Community access programs

Headquarters

HQ city

Lakes Creek

HQ country

Australia

HQ region

Oceania

Offices1 record

Markets served

GTM type

B2C

Offering type

Services

Cost components

Personnel, Operations, Marketing or Sales, Others

Revenue model

1. NDIS Funded Disability Support Services: Bethany Care generates revenue through NDIS (National Disability Insurance Scheme) funding arrangements. As a registered NDIS provider, they receive payment for supported independent living, short-term accommodation, and community access services delivered to participants under approved NDIS plans. Revenue is derived from individualized funding packages allocated to participants based on their assessed support needs.

Go-to-market motion1 record

Distribution channels1 record

Marketing channels4 records

Core offering

Bethany Care is an NDIS registered provider delivering individualized disability support services to people with permanent disabilities on the Gold Coast, Queensland. Its portfolio comprises Short Term Accommodation (Hope Cottage), Supported Independent Living with 24/7 assistance, and Community Access and Group Activities (including the NRG Day Program), all funded through participants' NDIS plans and delivered by Personal Care Workers and volunteers.

Product overview

Bethany Care is a service-based organization offering a portfolio of three distinct disability support services under its NDIS registered provider status. The core offerings are: (1) Short Term Accommodation at Hope Cottage, providing a family-style home environment with separate weekend programs for children/young people and regular accommodation for adults; (2) Supported Independent Living (Assisted Living), offering 24/7 individualized accommodation support to help participants develop life skills and community participation; and (3) Community Access and Group Activities, featuring the NRG day program and community group outings delivered across four terms annually. These services are designed to work with participants' individual NDIS plans and are delivered by a team of Personal Care Workers and Volunteers.

Differentiator

Problem solved

Functional benefit

Products and services

• Short Term Accommodation (Hope Cottage) Provides a relaxed, family home environment at Hope Cottage, honoring participant routines while creating safety and fun. Weekends are set aside for children and young people, with regular short-term accommodation available for adults, offering families respite from caregiving responsibilities.
• Supported Independent Living (Assisted Living) Accommodation support for people with disabilities to help them learn skills to enhance quality of life and participate in the community. Provides individualized service based on NDIS plans with 24/7 support, 7 days a week, enabling participants to live independently or move out of family homes.
• Community Access and Group Activities (NRG Day Program) Offered on a 4-term basis each year, providing opportunities for individuals to meet and enjoy social interaction with Personal Care Workers and Volunteers. Includes the NRG day program, individualized support, and community group outings that develop social skills and maintain social networks.

Quantifiable outcome

• Support provided 7 days a week, 24 hours a day for assisted living participants
• +1 more outcomes

Named customers3 records

Segments3 records

Ideal customer profiles2 records

Technology focussed No

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Partnerships

One partnership is on record.

• Hope ChurchcoreStrategic or Co-development PartnerBethany Care is established as a ministry of Hope Church, founded on Christian principles to demonstrate love in action to people with a disability. This is a foundational relationship providing spiritual guidance and organizational identity. Hope Church serves as the parent organization for Bethany Care.

Scale indicators3 records

Recent moves4 records

Expansion highlights2 records

Direct peers

• Multicap: Queensland-based NDIS-registered disability provider offering accommodation, respite, and community participation services. Directly comparable to Bethany Care in service offerings and Southeast Queensland operating geography, including Gold Coast-adjacent regions.
• Northcott: Large Australian NDIS-registered disability provider delivering accommodation support, respite, and community access services. Comparable to Bethany Care across the same core service categories (SIL, STA, community participation) and similarly focused on person-centered, individualized support.
• Yooralla: Long-established Victorian disability services organization providing Supported Independent Living, respite, and community access under NDIS. Comparable to Bethany Care in service scope, registered-provider status, and values-driven, person-centered model.
• genU (formerly Karingal St Laurence): Large NDIS-registered disability services organization providing supported accommodation, day programs, and community participation across Australia. Directly comparable to Bethany Care's SIL, day program, and community access service stack at significantly greater scale.
• Sunnyfield: NDIS-registered disability provider focused on Supported Independent Living, accommodation, respite, and community participation across NSW, QLD, and ACT. Operates a near-identical service mix to Bethany Care and is a relevant comparator in SIL and community access delivery.
• Valmar Support Services: Regional Australian NDIS disability provider delivering Supported Independent Living, respite, and community participation in rural and regional areas. Comparable to Bethany Care as a community-embedded, values-driven NDIS provider offering the same core trio of services.
• Cerebral Palsy Alliance: Established Australian NDIS provider offering accommodation, day programs, therapy, and community access for people with disabilities including cerebral palsy. Directly overlaps with Bethany Care's SIL, day program (NRG), and community access offerings for the disability population.
• Aruma: One of Australia's largest NDIS-registered disability service providers, offering Supported Independent Living, Short Term Accommodation, and community participation services nationally. Directly comparable to Bethany Care in service mix, though operating at vastly greater scale across multiple states.
• Scope Australia: Major Australian disability service provider delivering accommodation, respite, and community participation supports under NDIS. Comparable to Bethany Care in providing 24/7 supported living and community engagement services for people with disabilities.
• Lifestyle Solutions (LSA): National NDIS-registered disability provider delivering Supported Independent Living, respite (STA), and community access services. Comparable to Bethany Care in offering a full stack of disability accommodation and participation services under the NDIS framework.

Market position

Strengths5 records

Weaknesses5 records

Competitive moat3 records

Key risks6 records

Key highlights6 records

Customer concentration

• Facebookfacebook.com/bethanycareorg
• LinkedInlinkedin.com/company/bethany-care-ltd

Compliance1 record

Revenue estimate

Valuation estimate

Number of profiles

Profiles1 record

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about Bethany Care