Drain Surgeon Plumbing & Heating

What Drain Surgeon Plumbing & Heating does

Drain Surgeon Plumbing & Heating Ltd. is a family-owned plumbing and heating service company that has operated continuously since 1992 from its headquarters at 88 Sugar Hollow Road, Danbury, CT, with a secondary office in New Canaan, CT. The company employs an estimated 11–50 staff — including licensed journeyman plumbers and registered apprentices — and serves residential and commercial customers across Western Connecticut and Northern Westchester County, New York. Service offerings span nine categories: general plumbing (fixtures, sump pumps, leak repair, sewer/water mains, pipefitting); water heater installation and repair (gas, electric, oil, indirect, and hybrid heat pump); gas piping; pipe installation and repair; drain cleaning (including high-pressure hydrojetting and commercial floor drains); water conditioning and treatment (softeners, iron removal, radon mitigation, arsenic/uranium removal); radiant floor heating; well pump diagnosis and repair (with GPDA-certified technicians); 24/7 emergency service; and remodels and new construction for kitchens, bathrooms, additions, and commercial fit-outs. Technical differentiation rests on state-of-the-art video pipe inspection equipment, hydrojetting capability, and Goulds Professional Dealers Association-certified water technology expertise.

The business operates on a professional services revenue model. Revenue is generated through one-time service calls, project-based remodels and new construction installations, and emergency response engagements, with quote-based pricing that adheres to standard local rates. The go-to-market motion is sales-led and phone-driven: customers reach the company via two published office numbers or a general inbox, with the website functioning primarily as an SEO and contact channel rather than a transactional surface. Customer acquisition is dominated by word-of-mouth referrals, repeat business, and Google reviews; no paid advertising, social media presence, or formal digital marketing programs were identified. The customer base is fragmented across individual homeowners and small commercial accounts (restaurants, factories, apartments, offices), with no disclosed enterprise contracts or recurring managed-service agreements. Drain Surgeon holds no patents, has no external investors or parent entities, and operates as an independent Connecticut limited company with no subsidiaries, no funding history, and no M&A activity on record.

Strategic positioning is anchored on three pillars: longevity and family ownership as trust signals, technical credentialing (licensure plus GPDA certification), and operational responsiveness (24/7 emergency coverage, two office locations, fully stocked service trucks). The service territory is strictly regional — Fairfield County CT and Northern Westchester NY — with no evidence of geographic expansion intent or diversification beyond the established service mix. Operational risk concentrates on succession planning given the founder/owner-operator structure (Bob Kelly and co-owner Diane), dependence on local economic conditions and seasonal demand, and the absence of any digital growth engine beyond legacy referral channels.

Name

Drain Surgeon Plumbing & Heating

Legal name

Drain Surgeon Plumbing & Heating Ltd.

Website

https://drainsurgeonplumbing.com

Company type

Private

Founded year

1992

Operating status

Operating

Headcount range

11–50 employees

Short description

Drain Surgeon Plumbing & Heating is a family-owned plumbing and heating service company founded in 1992, serving residential and commercial customers in Western Connecticut and Northern Westchester County, New York from offices in Danbury and New Canaan with 11–50 licensed plumbers offering emergency, remodel, and specialty water/heating services.

Ownership category

akta.pro rank

Product category

Plumbing and Heating Services

NAICS

Plumbing, Heating, and Air-Conditioning Contractors (23822), Plumbing, Heating, and Air-Conditioning Contractors (238220)

SIC

Services-Miscellaneous Repair Services (7600)

akta.pro primary industry

Residential Plumbing Fixture Installation & Repair (HSAOAAAA)

akta.pro secondary industries

Drain Cleaning (Residential) (HSAOABAA), Sump Pump & Sewage Ejector Pump Installation & Repair (HSAOAAAG), Plumbing & Pipefitting Contracting (IMAFALAC), Underground Gas Line Trenching & Sleeving (HSAOAKAI), Sump Pump & Sewage Ejector Pump Service (HSAOABAM)

Keywords

• Residential plumbing services
• Commercial plumbing services
• Water heater installation
• Emergency plumbing repair
• Drain cleaning services

Headquarters

HQ city

Danbury

HQ country

United States

HQ region

North America

Offices2 records

Markets served

GTM type

B2C

Offering type

Services

Cost components

Personnel, Operations, Supply Chain, Infrastructure, Marketing or Sales

Revenue model

1. Plumbing Services Revenue: Service-based revenue from residential and commercial plumbing services including repairs, installations, remodels, new construction, and emergency services. Revenue is generated through one-time service calls, project-based work, and maintenance agreements.

Pricing tiers

Go-to-market motion1 record

Distribution channels1 record

Marketing channels3 records

Core offering

Drain Surgeon Plumbing & Heating provides residential and commercial plumbing and heating services including fixture installation and repair, sump pumps, drain cleaning with hydrojetting, video pipe inspection, leak repair, sewer and water main work, well pump services, water heater installation and repair, gas piping, radiant heating, water conditioning systems, remodels, and new construction. The company also offers 24-hour emergency plumbing response and is licensed and insured in both Connecticut and New York.

Product overview

Drain Surgeon Plumbing & Heating is a family-owned plumbing and heating service company operating since 1992, offering a unified portfolio of residential and commercial plumbing services across Western Connecticut and Northern Westchester, New York. The core service offerings include Plumbing Services (fixture repair, sump pumps, video inspection, leak repair, pipefitting), Water Heater Installation & Repair (all types including gas, electric, oil, hybrid), Gas Piping (natural gas and propane installation), Pipe Install & Repair (with video inspection), Drain Cleaning (hydrojetting, commercial services), Water Conditioning Systems (softeners, filtration, radon mitigation), Radiant Heating (floor heating systems), Well Pumps (diagnosis, repair, GPDA member), Emergency Service (24/7 availability), and Remodels & New Construction. The company employs licensed journeyman plumbers and registered apprentices, providing services from basic repairs to complete remodels and new construction installations.

Differentiator

Problem solved

Functional benefit

Products and services

• Plumbing Services Comprehensive plumbing services for residential and commercial properties covering fixture installation and repair (bathtubs, showers, sinks, toilets, garbage disposals), sump pump installation and repair, drain cleaning, video camera inspection, leak repair, sewer and water main installation and repair, well pump services, pipe replacement, pipefitting, and steamfitting.
• Water Heater Installation & Repair Installation, inspection, and repair of all water heater types including gas-fired, electric, oil-fired, indirect water heaters, and hybrid electric heat pump water heaters, including sediment removal and whole-home plumbing maintenance agreements.
• Gas Piping Installation of natural gas and propane lines for gas stoves, grills, swimming pools, hot tubs, fireplaces, boilers, and water heaters, including permit acquisition, leak detection, and repair services.
• Pipe Install & Repair Pipe replacement and repair services performed by licensed plumbers across copper, brass, galvanized steel, cast iron, and PVC pipe materials, using video pipe inspection to diagnose drain problems without excavation.
• Drain Cleaning Drain cleaning services for residential clogs (toilets, showers, bathtubs, sinks, garbage disposals) and commercial floor drains in restaurants, factories, and apartment complexes, using high-pressure water jetting and video pipe inspection.
• Water Conditioning Systems Water treatment systems including water softeners, neutralizers, iron removal, sediment removal, radon mitigation, bacterial treatment, and arsenic and uranium removal for municipal or well water.
• Radiant Heating Radiant floor heating systems that circulate warm water or glycol in tubes under the floor, heated by electricity, natural gas, propane, or solar power, with annual maintenance services.
• Well Pumps Well pump diagnosis and repair for issues including slow water supply rebound, power problems, insufficient pressure, nonworking pressure tanks, damaged air bladders, and loud faucet noises, with well chlorination and water conditioner services delivered by GPDA-certified technicians.
• Emergency Service 24-hour emergency plumbing services available 24/7 including nights, weekends, and holidays, covering broken pipes, flooding, frozen pipes, sump pump malfunctions, low water pressure, clogged drains, lost items in drains, hot water issues, discolored water, gas leak recovery, and no heat situations.
• Remodels & New Construction Plumbing remodels and new residential and commercial construction services including kitchen and bathroom remodels, home additions, commercial properties, pools, fireplaces, and bars with full design and installation capabilities.

Quantifiable outcome

• Trusted for 30 years with repeat business and referrals as proof of 100% customer satisfaction
• +1 more outcomes

Named customers8 records

Segments2 records

Ideal customer profiles2 records

Technology focussed No

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Feature3 records

Partnerships

Two partnerships are on record, tiered core and minor.

• Goulds Professional Dealers Association (GPDA)coreTechnology or IntegrationDrain Surgeon is a proud member of the Goulds Professional Dealers Association (GPDA). This membership provides access to education and training on state-of-the-art products in Water Technology, particularly for well pump systems. The GPDA membership indicates a certified dealer network for Goulds water technology products.
• Planet CanavanminorOthersWebsite design and administration partner responsible for building the company website. Mentioned as the site builder in website footer.

Scale indicators2 records

Recent moves6 records

Expansion highlights4 records

Broad incumbents

• Benjamin Franklin Plumbing: Benjamin Franklin Plumbing is a national plumbing franchise known for on-time guarantees and punctuality-based branding. It competes with Drain Surgeon on residential plumbing and repair services, with broader geographic coverage and franchise-driven marketing reach.
• ARS/Rescue Rooter: ARS/Rescue Rooter is a large multi-state plumbing, heating, and cooling service provider under American Residential Services. It competes with Drain Surgeon across residential plumbing, drain, and HVAC services but at significantly larger scale with national branding and broader service breadth.
• Mr. Rooter Plumbing: Mr. Rooter is a national plumbing franchise under the Neighborly brand offering residential and commercial plumbing, drain cleaning, and emergency services. It directly competes with Drain Surgeon in service scope and customer base but operates through a franchise model with national marketing and standardized pricing.
• Roto-Rooter: Roto-Rooter is the largest national plumbing and drain cleaning service franchise in the U.S., offering 24/7 emergency service across residential and commercial segments. It is a broad incumbent competing with Drain Surgeon on the same core service categories (drain cleaning, plumbing repair, water heaters) but at national scale with substantial marketing and call-center infrastructure.

Direct peers

• Petri Plumbing & Heating: Petri Plumbing & Heating is a family-owned regional plumbing and heating service company in the Northeast offering drain cleaning, water heater, and emergency services. It is a direct peer due to similar family-owned structure, service mix, and customer base in the regional plumbing trades market.
• Gold Medal Service: Gold Medal Service is a regional plumbing, heating, and HVAC company serving New Jersey and eastern Pennsylvania with residential and commercial offerings. It is a direct peer due to overlapping service categories, dual CT/NY-adjacent Northeast geography, and similar mid-sized family/regional positioning.
• Len The Plumber: Len The Plumber is a regional plumbing, heating, and drain service company serving the Mid-Atlantic and Northeast U.S. with similar residential and commercial offerings, 24/7 service, and licensed technicians. It is a direct peer given its comparable service portfolio, regional positioning, and target customer segments overlapping with Drain Surgeon's CT/NY footprint.
• Horizon Services: Horizon Services is a regional plumbing, heating, and electrical service company serving the Mid-Atlantic U.S. with a similar mix of drain cleaning, water heater, and emergency services. It is a direct peer operating a comparable multi-trade residential service model with regional dispatch infrastructure.

Others

• HomeServe USA: HomeServe is a home repair services network that contracts with local plumbers (including Drain Surgeon's peer set) to fulfill warranty-covered plumbing, water heater, and drain work for its subscribers. It is an ecosystem participant that channels customer demand to independent plumbers rather than a direct service competitor.

Regional players

• Reliable Plumbing & Heating: Reliable Plumbing & Heating (reliableservice.com) is a regional plumbing and HVAC service brand serving parts of the southern U.S. with residential service offerings similar to Drain Surgeon's. It is a regional peer with comparable service mix but different primary geography, illustrating the typical mid-sized family plumbing operator archetype.

Market position

Strengths5 records

Weaknesses5 records

Competitive moat4 records

Key risks6 records

Key highlights7 records

Customer concentration

• Facebookfacebook.com/followers
• LinkedInlinkedin.com/company/drain-surgeon-plumbing

Revenue estimate

Valuation estimate

Number of profiles

Profiles2 records

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about Drain Surgeon Plumbing & Heating