DUO24horas

What DUO24horas does

DUO24horas is a Brazilian digital health platform headquartered in Florianópolis, Santa Catarina, that delivers telemedicine, occupational health compliance, and online psychology services to individuals, families, and corporate customers. The platform provides 24-hour access to general practitioners and scheduled access to specialists across more than 16 clinical areas including cardiology, dermatology, endocrinology, gastroenterology, geriatrics, gynecology, orthopedics, pediatrics, psychiatry, urology, ophthalmology, otolaryngology, nutrition, and personal training, plus online psychology consultations organized around 60+ therapeutic themes. Distribution operates through a self-serve website combined with WhatsApp-based human support and a client portal for subscription management.

The product portfolio is organized into modular BRL-priced subscriptions: a Personal Plan at R$53.90/month (12 GP and 12 specialist consultations annually plus discounts on in-person exams), a Corporate Telemedicine Plan at R$41.90/employee/month (24-hour GP telemedicine, scheduled specialist access, management dashboard), a standalone NR-1 Compliance package at R$4.20/employee/month for Brazilian occupational psychosocial risk obligations, and a bundled NR-1 + Psychology package at R$14.60/employee/month. Add-on revenue comes from additional consultations (R$15 for GP, R$30-50 for specialists) and up to 60% discounts on partner-network in-person exams. The technology stack is a customer-facing web platform with online contracting and account administration; no public API, mobile app, or AI/ML capabilities are disclosed in the source data.

The business is privately held with no disclosed funding rounds, parent entity, or institutional investors. Firmographic data lists 11-50 employees, a single Brazilian operating geography, and no named enterprise customers. The company generates revenue entirely through subscription and transactional fees paid by long-tail consumer and small-to-mid business buyers who are underserved by traditional Brazilian health plans, with the corporate motion combining self-serve contracting with WhatsApp-assisted enterprise sales.

Name

DUO24horas

Legal name

DUO24horas

Website

https://duo24horas.com.br

Company type

Private

Operating status

Operating

Headcount range

11–50 employees

Short description

DUO24horas is a Florianópolis-based Brazilian digital health platform offering 24-hour telemedicine, specialist consultations, online psychology, and NR-1 occupational compliance subscriptions to individuals, families, and corporate clients, sold via self-serve website and WhatsApp.

Ownership category

akta.pro rank

Product category

Telemedicine Services

NAICS

Offices of Physicians (6211)

SIC

Services-Offices & Clinics Of Doctors Of Medicine (8011)

akta.pro primary industry

Membership/Subscription Concierge Virtual Care (HLALAAAH)

Keywords

• Telemedicine services
• Digital health platform
• Occupational health compliance
• Online medical consultations
• Corporate health benefits

Headquarters

HQ city

Florianópolis

HQ country

Brazil

HQ region

Latin America

Offices1 record

Markets served

GTM type

B2B and B2C

Offering type

Services

Cost components

Personnel, Operations, Technology or R&D, Marketing or Sales, Infrastructure

Revenue model

1. Personal Plan Subscription: Monthly subscription model for individuals and families at R$ 53.90/month. Includes 12 annual consultations with general practitioner (1/month), access to 12 specialists, and discounts on additional consultations and in-person exams.
2. Corporate Telemedicine Plan: Monthly per-user subscription for companies at R$ 41.90/collaborator/month. Includes unlimited NR-1 monitoring panel, 24-hour telemedicine with general practitioners, scheduled specialist consultations, and discounts on in-person exams.
3. NR-1 Compliance Package: Standalone occupational health and safety compliance package at R$ 4.20/collaborator/month for companies needing NR-1 regulatory compliance without full telemedicine services.
4. NR-1 + Psychology Package: Combined psychosocial risk management and psychological support package at R$ 14.60/collaborator/month. Includes NR-1 compliance tools plus online psychology consultations for employees.
5. Additional Consultations and Exams: Upsell revenue from additional consultations beyond plan limits: general practitioner R$ 15.00-30.00, specialists R$ 50.00, and discounts up to 60% on in-person exams and specialist consultations.

Pricing tiers

Go-to-market motion2 records

Distribution channels2 records

Marketing channels3 records

Core offering

DUO24horas is a Brazilian digital health platform providing 24-hour telemedicine consultations with general practitioners and medical specialists across 16+ specialties. The company sells subscription-based health plans to individuals/families (R$53.90/month) and corporate clients (R$41.90/user/month), complemented by NR-1 occupational psychosocial risk management and online psychology services. Additional revenue comes from discounted in-person exams and consultations through a partner network.

Product overview

DUO24horas is a health technology platform offering a modular portfolio of telemedicine and occupational health services. The core offerings include the Plano Pessoal (Personal Plan) for individuals and families, and the Plano Empresarial (Corporate Plan) for businesses. Corporate clients can subscribe to telemedicina 24h standalone or bundle with NR-1 occupational safety management, with an optional psychology add-on. The Plano Pessoal provides 12 GP and 12 specialist consultations annually with discounts on in-person care. The Plano Empresarial includes the same medical access plus NR-1 compliance tools and a management dashboard. All plans are delivered through a client portal with digital onboarding.

Differentiator

Problem solved

Functional benefit

Products and services

• Plano Pessoal (Personal Plan)
• Plano Empresarial (Corporate Plan)
• NR-1 + Psicologia (NR-1 + Psychology Package)
• NR-1 (Occupational Health Management)

Quantifiable outcome

• Up to 60% discount on in-person exams and specialist consultations
• +2 more outcomes

Segments3 records

Ideal customer profiles2 records

Technology focussed Yes

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Feature4 records

Scale indicators1 record

Recent moves5 records

Expansion highlights5 records

Broad incumbents

• Teladoc Health: Global virtual care leader with multinational employer relationships. Comparable as a large incumbent in the virtual care category serving corporate clients, though operating at a much broader scale and not localized for the Brazilian regulatory and consumer environment.

Direct peers

• Dr. Consulta: Brazilian chain of in-person clinics that has expanded into digital health and telemedicine for affordable consultations. Comparable in addressing price-sensitive Brazilian consumers seeking accessible medical care, with growing virtual care component.
• Conexa Saúde: Brazilian telemedicine and integrated corporate health platform serving employers and health operators. Direct competitor with overlapping B2B virtual care, specialist consultations, and HR-oriented health benefits, operating in the same product category and customer segments as DUO24horas.
• Sami: Brazilian health plan startup offering employer-sponsored plans that bundle telemedicine, primary care, and specialist access. Comparable in targeting Brazilian companies seeking lower-cost alternatives to traditional health plans, with virtual care at the core of the offering.
• Alice: Brazilian health plan operator with built-in telemedicine, primary care coordination, and specialist network for corporate clients. Comparable in serving Brazilian employers seeking modern, technology-enabled health benefits, overlapping directly with DUO24horas' corporate value proposition.
• Doctoralia (DocPlanner): Online doctor booking and telehealth platform active in Brazil. Comparable as a marketplace-plus-virtual-care model connecting patients to specialists and offering online consultations, serving similar consumer and corporate demand for accessible medical care.

Emerging players

• Nilo Saúde: Brazilian corporate health platform offering telemedicine, primary care, and care navigation for employer-sponsored plans. Comparable in targeting Brazilian companies with technology-first health benefits, though typically with deeper primary care integration than DUO24horas.
• BoaConsulta: Brazilian online platform for booking medical appointments and teleconsultations. Comparable in providing digital scheduling and access to specialists, though with less emphasis on subscription-based recurring plans than DUO24horas.
• Memed: Brazilian digital health platform focused on e-prescribing and clinical decision support for physicians. Adjacent peer in the Brazilian digital health ecosystem, sharing the same end customers (corporate health benefits buyers and clinicians) though focused on prescribing rather than consultations.
• Psicologia Viva: Brazilian online psychology platform offering elective therapy sessions with multiple therapeutic themes. Comparable on the psychology/mental health service line that DUO24horas bundles into its corporate and NR-1 packages.

Market position

Strengths4 records

Weaknesses5 records

Competitive moat4 records

Key risks5 records

Key highlights6 records

Customer concentration

• Xx.com/duo24horas
• Facebookfacebook.com/duo24horas
• LinkedInlinkedin.com/company/duo24horas

Revenue estimate

Valuation estimate

Number of profiles

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about DUO24horas