My Journey Australia

What My Journey Australia does

My Journey Australia is a privately held, NDIS-registered support coordination provider headquartered in Campbelltown, NSW, delivering person-centred disability support services across Greater Sydney, Regional NSW, Queensland, and South Australia. The company operates a multi-tier service model spanning Level 1 Support Connection, Level 2 Coordination of Supports, Level 3 Specialist Support Coordination, and Case Management, complemented by specialty offerings including Psychosocial Recovery Coaching, Aboriginal and Torres Strait Islander culturally safe support, LGBTQIA+ inclusive support, child protection and youth justice coordination, forensic and justice-involved participant support, rare diagnosis support (e.g., Prader-Willi Syndrome, Fragile X, FG Syndrome), and hospital/custody transition support.

Revenue is generated almost exclusively through NDIS-funded service delivery, with pricing determined by participant plan arrangements rather than public rate cards. The company employs a team of approximately 13 named staff distributed across NSW, QLD, and South Australia, led by Managing Director Marc Ferguson, who also practises as a Senior Specialist Support Coordinator. Service delivery is supported by access to a Complex Case Panel staffed by external Mental Health and Behaviour Support specialists, which is positioned as a key differentiator for managing higher-acuity cases.

The go-to-market approach is sales-led and referral-driven, relying on the company's website, an online NDIS referral form, direct phone/email contact, and community relationships within the disability sector. The company is founder-operated with no disclosed external investors, parent company, or funding rounds, and operates without any disclosed proprietary technology platform, AI capabilities, or enterprise software product. Its competitive positioning rests on regulatory registration, lived-experience talent, and specialized expertise in complex participant cohorts rather than technology differentiation.

Name

My Journey Australia

Legal name

My Journey Australia

Website

https://myjourneyaustralia.com.au

Company type

Private

Founded year

2022

Operating status

Operating

Headcount range

11–50 employees

Short description

My Journey Australia is a privately held, NDIS-registered support coordination provider delivering person-centred disability services across NSW, Queensland, and South Australia, serving participants with complex needs including psychosocial disability, forensic mental health, autism, and child protection cases.

Ownership category

akta.pro rank

Product category

Disability Support Coordination Services

NAICS

Services for the Elderly and Persons with Disabilities (62412), Other Individual and Family Services (624190), Vocational Rehabilitation Services (62431)

SIC

Services-Social Services (8300)

akta.pro primary industry

Interagency Coordination & Case Management (VR, DD, Medicaid Waivers) (EDAKANAM)

Keywords

• NDIS support coordination
• Disability support services
• Specialist support coordination
• Psychosocial recovery coaching
• Complex case management

Headquarters

HQ city

Campbelltown

HQ country

Australia

HQ region

Oceania

Offices1 record

Markets served

GTM type

B2C

Offering type

Services

Cost components

Personnel, Operations, Marketing or Sales, Others

Revenue model

1. NDIS Funded Support Coordination Services: Revenue is generated through NDIS funding for support coordination services. Services are delivered at multiple levels: Level 1 Support Connection, Level 2 Coordination of Supports, Level 3 Specialist Support Coordination, and Case Management. All services are NDIS-registered and funded under participant plans.

Pricing tiers

Go-to-market motion1 record

Distribution channels1 record

Marketing channels3 records

Core offering

My Journey Australia is an NDIS-registered Support Coordination provider that helps NDIS participants understand and implement their NDIS plans, connect with appropriate service providers, and build long-term support networks. Services are delivered at multiple intensity levels (Support Connection, Coordination of Supports, Specialist Support Coordination, and Case Management) and include Psychosocial Recovery Coaching plus specialised programs for complex participant cohorts such as forensic mental health, child protection, rare diagnoses, and culturally safe Aboriginal and Torres Strait Islander support.

Product overview

My Journey Australia is an NDIS-registered service provider offering a comprehensive suite of support coordination services. The organization provides multiple service tiers: Level 1 Support Connection, Level 2 Coordination of Supports, Level 3 Specialist Support Coordination, and Case Management. Their specialized support services address diverse participant needs including Support Coordination, Specialist Support Coordination, Psychosocial Recovery Coaching, Aboriginal and Culturally Safe Support, LGBTQIA+ Inclusive Support, Child Protection and Youth-Involved Participants, Complex Forensic and Justice-Involved Participants, Intellectual Disability and Autism Support, Psychosocial Disabilities Support, Rare Diagnosis Support, and Transition Support. All services are delivered through a person-centred approach with evidence-based clinical planning, serving participants across Greater Sydney, Queensland, Regional NSW, South Australia, and remote areas.

Differentiator

Problem solved

Functional benefit

Products and services

• Support Coordination NDIS Support Coordination service that helps participants understand and maximise their NDIS plan by setting up the right services, building strong provider relationships, and navigating challenges. The service helps participants grow in confidence and independence over time.
• Specialist Support Coordination High-level, tailored NDIS support coordination for participants with complex needs including significant mental health, medical, or justice-related complexities. Focuses on stabilising supports and creating sustainable, long-term solutions.
• Psychosocial Recovery Coaching (PRC) Recovery-focused coaching for NDIS participants with psychosocial disabilities to navigate their mental health journey, focusing on recovery, resilience, and building strong daily routines and community connections.
• Aboriginal and Culturally Safe Support Culturally safe NDIS support coordination led by Aboriginal Support Coordinators who value connection to Country, Community, and culture. Delivers respectful, identity-driven support that aligns with participant values and goals.
• LGBTQIA+ Inclusive Support Inclusive, affirming NDIS Support Coordination for the LGBTQIA+ community, connecting participants with providers who respect their identity and support their goals.
• Child Protection & Youth-Involved Participants Support NDIS support coordination for children, young people, and families involved in child protection or youth justice systems. Builds trust and stability through a trauma-informed, family-focused approach.
• Complex Forensic & Justice-Involved Participants Support Dedicated NDIS support coordination for participants navigating the justice system, including court orders and parole plans. Helps reduce risk and build safer, stable futures through coordinated supports for successful community re-engagement.
• Intellectual Disability & Autism (ASD) Support NDIS support coordination for people of all ages with intellectual disabilities and autism, covering early intervention, school transitions, daily living supports, and the move to more independent living.
• Psychosocial Disabilities Support Mental health-informed NDIS support coordination for participants with psychosocial disabilities, promoting independence and meaningful community participation through a recovery-oriented approach.
• Rare Diagnosis Support Specialised NDIS support coordination for participants with rare and complex conditions including Prader-Willi Syndrome (PWS), Fragile X, FG Syndrome, chromosome deletions, and complications from premature birth.
• Transition Support (Hospital or Custody) NDIS support coordination for participants moving from hospital or custody back into the community. Coordinates care and services to ensure safe, stable transition tailored to participant goals.

Quantifiable outcome

• Support coordinators help participants grow in confidence and independence over time
• +1 more outcomes

Segments15 records

Ideal customer profiles2 records

Technology focussed No

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Scale indicators1 record

Recent moves5 records

Expansion highlights5 records

Broad incumbents

• HenderCare: National NDIS-registered provider offering support coordination, in-home care and allied health across multiple states. Comparable NDIS service portfolio and multi-state footprint.
• Northcott: Long-established NSW-based disability services provider delivering NDIS support coordination alongside accommodation, therapy and respite. Overlaps with My Journey Australia in NDIS support coordination but operates across many service lines.
• Achieve Australia: NSW disability services organisation providing NDIS-registered support coordination, accommodation and community participation. Comparable in serving people with intellectual disability under NDIS funding.
• Aspect (Autism Spectrum Australia): Large autism-focused disability services provider with NDIS-registered support coordination among its offerings. Comparable in serving autism and intellectual-disability cohorts via NDIS funding.
• Life Without Barriers: Large Australia-wide NDIS and out-of-home care provider with a disability division delivering support coordination, accommodation, and youth justice services. Overlaps with My Journey Australia on disability and justice-involved cohorts.

Direct peers

• My Plan Manager: Australia-wide NDIS plan-management provider offering invoice and funding support to participants. Direct peer to My Journey Australia's NDIS-funded coordination offerings.
• Leap in!: NDIS plan-management and support-coordination service operating across multiple Australian states. Closely comparable NDIS-registered specialist in coordinator-led services for participants.
• Plan Partners: Australian NDIS plan-management and support-coordination provider serving participants nationally. Directly comparable to My Journey Australia in NDIS-registered service delivery and participant-funded revenue model.

Emerging players

• Mable: Australian digital marketplace/platform connecting NDIS participants with support workers. Competes indirectly with traditional support coordination by enabling participants to self-direct supports and bypass coordinators.

Market position

Strengths4 records

Weaknesses5 records

Competitive moat3 records

Key risks6 records

Key highlights6 records

Customer concentration

• Facebookfacebook.com/profile.php
• LinkedInlinkedin.com/company/my-journey-australia

Compliance1 record

Revenue estimate

Valuation estimate

Number of profiles

Profiles6 records

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about My Journey Australia