Phonak Communications
Phonak Communications, a Switzerland-based division of Sonova AG, designs and distributes ultra-miniaturized wireless covert communication systems and intelligent hearing protection products for government security, defense, industrial, and broadcasting customers worldwide through a certified dealer network in 60+ countries.
- Company typePrivate
- Founded1992
- HeadquartersMurten, Switzerland
- Headcount—
- GTM typeB2B
- OfferingHardware or Manufacturing
What Phonak Communications does
Phonak Communications is a Switzerland-based developer and worldwide distributor of ultra-miniaturized wireless audio communication systems and intelligent hearing protection solutions, operating as a specialized division of Sonova Communications AG (a subsidiary of Sonova Holding AG). Its portfolio splits into two principal product families: (1) covert communication systems — including the Roger Covert 2.0 wireless link, the Roger Earpiece System (the smallest in-ear receiver in its class), the Phonito Nano, and the Profilo Nano — used for mobile surveillance, undercover operations, and broadcast production; and (2) hearing protection and communication products — including the Serenity Choice Pro (Industry and Security variants), Serenity Classic, Serenity SP, and the ComCom / ComCom Listen headsets (the latter offered in an Intrinsic Safety-certified variant), supported by the Acoustic Leakage Tester and Phonak eShells custom-molded 3D-printed ear shells.
Underlying technology centers on the proprietary Roger wireless audio platform, advanced digital audio processing for clear speech transmission in noisy environments, and miniaturized form-factor engineering suited to in-ear covert use, combined with impulse-noise-rated hearing protection and certified solutions for hazardous environments.
Phonak Communications monetizes almost entirely through one-time hardware sales of specialized B2B equipment, with pricing quoted on a per-engagement basis via a certified global dealer network of more than 100 distributors across 60+ countries (Canada, EU, UK, Australia, Japan, Singapore, South Korea, UAE, etc.), supplemented by direct regional offices in Switzerland, India, Thailand, Bangladesh, Philippines, China, Chile, and Argentina. The company has no public pricing, sells primarily to government agencies and industrial enterprises in the security, defense, broadcasting, and industrial-noise verticals, and supports demand generation through international exhibitions including MSPO and GSX.
Phonak Communications firmographics
Firmographics- Name
- Phonak Communications
- Legal name
- Sonova Communications AG
- Website
- https://phonak-communications.com
- Company type
- Private
- Founded year
- 1992
- Operating status
- Operating
- Short description
- Phonak Communications, a Switzerland-based division of Sonova AG, designs and distributes ultra-miniaturized wireless covert communication systems and intelligent hearing protection products for government security, defense, industrial, and broadcasting customers worldwide through a certified dealer network in 60+ countries.
- Ownership category
- akta.pro rank
Phonak Communications industry classification
Industry- Product category
- Professional Wireless Communication and Hearing Protection Equipment
- NAICS
- Audio and Video Equipment Manufacturing (334310), Other Communications Equipment Manufacturing (33429)
- SIC
- Communications Equipment, Nec (3669)
- akta.pro primary industry
- Microphones, Headsets & Audio Input Devices (HDACAFAH)
- akta.pro secondary industries
- Hearing Enhancement / Assistive Listening Audio Devices (CRACANAL), Hearables (True Wireless Earbuds & Smart Headphones) (CRACAIAD), Audio Accessories (Ear Tips, Cables, Stands, Cases, Transmitters) (CRACANAM)
Keywords
Where Phonak Communications is headquartered
LocationHeadquarters
- HQ city
- Murten
- HQ country
- Switzerland
- HQ region
- Europe
Offices2 records
Markets served
Phonak Communications business model
Business model- GTM type
- B2B
- Offering type
- Hardware or Manufacturing
- Cost components
- Technology or R&D, Personnel, Supply Chain, Marketing or Sales, Operations
Revenue model
- Communication Systems: Sale of specialized wireless communication systems including Roger Covert, Roger Earpiece, and in-ear receivers for covert operations and professional use
- Hearing Protection Products: Sale of hearing protection solutions including Serenity Choice Pro, Serenity Classic, and Serenity SP products with modular customization options
- Accessories and Consumables: Sale of accessories including eShells custom molds, calibration tools like Acoustic Leakage Tester, and replacement parts through dealer network
Pricing tiers
| Model | Billing | Price |
|---|---|---|
| Other | — | Quote-based pricing through authorized dealer network |
Go-to-market motion1 record
Distribution channels3 records
Marketing channels4 records
Phonak Communications product offering
Product offeringCore offering
Phonak Communications designs, manufactures, and distributes ultra-miniaturized wireless communication systems and intelligent hearing protection solutions. Its portfolio spans covert communication products (Roger Covert 2.0, Roger Earpiece System, Phonito Nano, Profilo Nano) for surveillance and security operations, and professional hearing protection systems (Serenity Choice Pro Industry/Security, Serenity Classic, Serenity SP) plus communication headsets (ComCom, ComCom Listen) for industrial, defense, and media applications. Products are sold globally through certified dealers and dedicated regional offices.
Product overview
Phonak Communications is a specialized manufacturer of miniaturized wireless communication systems and intelligent hearing protection solutions. The product portfolio consists of two main categories: (1) Covert Communication products including Roger Covert 2.0, Roger Earpiece System, Phonito Nano, and Profilo Nano for discreet communications in surveillance and security operations; and (2) Hearing Protection and Communication products including Serenity Choice Pro (Industry and Security variants), Serenity Classic, Serenity SP, ComCom, and ComCom Listen headsets. These hearing protection products range from passive protectors to modular systems with integrated communication adapters. Accessories include the Acoustic Leakage Tester (ALT) for fit verification and Phonak eShells custom-molded ear shells. Products integrate with communication devices including radios, telephones, and smartphones via proprietary adapters.
Differentiator
Problem solved
Functional benefit
Products and services
- Roger™ Covert 2.0 Wireless communication system engineered for mobile physical surveillance and covert investigations, enabling discrete communications during undercover operations.
- Roger™ Earpiece System Smallest and most discreet in-ear receiver in its class, featuring advanced digital audio technology for perfect voice transmission in covert and professional settings.
- Phonito Nano Discrete in-ear receiver designed for covert investigations, providing undetectable wireless audio reception.
- Profilo Nano Ultra-small in-ear receiver guaranteeing interference-free communication during covert investigations.
- Serenity Choice™ Pro Industry Comfortable hearing protection developed for employees in constantly very loud industrial work environments.
- Serenity Choice™ Pro Security Extremely comfortable impulse hearing protection including communication adapter that reliably protects hearing from dangerous impulse noise.
- Serenity Classic Individually fitted hearing protection for people exposed to constant noise levels in industry.
- Serenity SP Fully modular passive hearing protection characterized by long-lasting comfort, perfect fit, and robustness, configurable with communication add-ons.
- ComCom Headset ensuring clear communication even in noise, usable as a communication complement to Serenity SP hearing protection.
- ComCom Listen Ultra-light, robust, highly comfortable headset enabling reliable and clear speech understanding, with adapters for radio devices, telephones, and selected smartphones, available in an Intrinsic Safety (IS) certified version.
- Acoustic Leakage Tester (ALT) Test device for easily checking the fit and seal of Serenity Choice Pro hearing protectors.
- Phonak eShells Custom-molded in-ear shells for ComCom Listen ensuring perfect fit and full freedom of movement, manufactured using a digital 3D version of an individual ear impression.
Companies that use Phonak Communications
Customer profileNamed customers4 records
Segments3 records
Ideal customer profiles3 records
Phonak Communications technology and API
TechnologyTechnology focussed Yes
API detail
- Has API
- No
- API docs
- API detail
Core technology
AI maturity
App detail
AI capability2 records
Feature6 records
Phonak Communications partnerships and signals
Strategic signalPartnerships
22 partnerships are on record, tiered major and core.
- Dyplex Communications Ltd.majorAuthorized dealer for Phonak Communications products in Canada, located in Toronto with coverage across the Canadian market for covert communication and hearing protection solutions
- PILACOM AGmajorAuthorized dealer in Switzerland (Kriens), representing Phonak Communications products in the Swiss market
- Hitex World Operations SAmajorAuthorized dealer in Switzerland (Corminboeuf), providing Phonak Communications products and support
- Wisycom SrlmajorAuthorized dealer in Italy (Tombolo), specializing in professional communication solutions
- Abiom Communications Systems B.V.majorAuthorized dealer in Netherlands and Belgium, providing Phonak Communications products with local support
- Raycom LtdmajorAuthorized dealer in United Kingdom (Evesham), serving the UK market with Phonak Communications solutions
- A&T Korea Ltd.majorAuthorized dealer in South Korea (Seoul), representing Phonak Communications in the Korean market
- Defcon Technologies Pty LtdmajorAuthorized dealer in Australia (Fyshwick, Canberra), providing Phonak Communications products in the Australian market
- Sonova AGcoreParent company and IP holder. All Phonak Communications contents are copyright of Sonova AG, Stäfa, Switzerland. Phonak wordmark and logo are registered trademarks of Sonova Holding AG
- Broadcast Workshop Pty LtdmajorAuthorized dealer in Australia (North Melbourne, Victoria), serving the Australian media and broadcasting sector
- Swedish Northcom ABmajorAuthorized dealer in Sweden (Karlstad), providing Phonak Communications products in the Nordic market
- Omni Integer Pte LtdmajorAuthorized dealer in Singapore, serving the Southeast Asian market for Phonak Communications products
- Tech Trust Japan Co., Ltd.majorAuthorized dealer in Japan (Tokyo), representing Phonak Communications products in the Japanese market
- United Broadcast & Media SolutionsmajorAuthorized dealer in United Arab Emirates (Dubai), serving the Middle East market for Phonak Communications
- Datamatik ASmajorAuthorized dealer in Norway (Oslo), providing Phonak Communications products in the Norwegian market
- Radiotrans SAmajorAuthorized dealer in Spain (Leganés, Madrid), serving the Spanish market with Phonak Communications solutions
- Nordic Pro Audio ApSmajorAuthorized dealer in Denmark (Rødovre), providing Phonak Communications products in the Danish market
- Overtone Audio Pvt LtdmajorAuthorized dealer in India (Mumbai), serving the Indian market for Phonak Communications products
- Mewacom GmbHmajorAuthorized dealer in Switzerland (Fehraltorf), providing Phonak Communications products with local support
- ProLyd ASmajorAuthorized dealer in Norway (Oslo), providing Phonak Communications products in the Norwegian market
- Comhead Headset Company GmbHmajorAuthorized dealer in Germany (Hamburg), representing Phonak Communications products in the German market
- Sonova Israel Ltd.majorAuthorized dealer in Israel (Haifa), providing Phonak Communications products in the Israeli market
Scale indicators1 record
Recent moves5 records
Expansion highlights4 records
Phonak Communications competitors and assessment
Company assessmentBroad incumbents
- Motorola Solutions: Through its tactical communications business (formerly Otto Communications / 3M's tactical comms), Motorola Solutions sells remote speaker microphones and tactical headsets for police, military, and security. Overlaps with Phonak's ComCom Listen headsets, though Motorola's focus is on radio ecosystem integration rather than covert miniaturization.
- MSA Safety: MSA offers the Sordin line of electronic hearing protection and tactical communications (Supreme, Pro, Duo) for defense, hunting, and industrial markets. Directly overlaps with Phonak's Serenity Choice Pro Security and ComCom product lines.
- Honeywell Howard Leight: Honeywell's industrial safety division supplies Howard Leight hearing-protection earplugs and earmuffs alongside Sync electronic earmuffs with audio input. Competes in industrial hearing protection with Phonak's Serenity Classic/SP products but as part of a wide PPE portfolio.
- 3M (Peltor / E-A-R): 3M's Peltor and E-A-R product lines dominate the global hearing protection and tactical communications market (ComTac, LiteCom, WorkTunes). Overlaps with Phonak's Serenity and Roger-based communication platform but operates across a far broader industrial safety portfolio.
Emerging players
- Etymotic Research: Specialized manufacturer of high-fidelity in-ear monitors and musician/hearing-protection earplugs (ER-20, ER-15). Competes in custom-molded and ER (extended response) hearing protection segments relevant to Phonak's eShells and Serenity hearing protection products.
- David Clark Company: U.S. maker of aviation, marine, and industrial intercom headsets (H10-13.4, Pro-Audio Lines). Specialized in rugged communication headsets for high-noise environments, comparable to Phonak's ComCom Listen for industrial/broadcast use cases.
- Elgin USA: Manufacturer of custom-molded hearing protection earplugs (e.g., E-Racer) primarily for motorsports, industrial, and shooting-sport applications. Comparable niche focus to Phonak's Serenity SP and custom eShells products.
Direct peers
- CeoTronics: German-headquartered specialist in professional communication and hearing-protection headsets for police, fire, and military (CT-MultiCom, CT-ClipCom). Highly comparable to Phonak Communications' Security division — overlapping product, customer base, and European defense specialization.
- INVISIO: Danish manufacturer of tactical in-ear hearing protection and communication headsets (e.g., INVISIO V60, T7) for defense and security forces. Closest direct peer — competing head-to-head in the same covert/tactical communication and hearing protection category for military and law enforcement buyers globally.
- Sensear: Australian-headquartered producer of hearing protection headsets combining earplugs with two-way communication for industrial and military use (SM1P, SM1B). Directly competes with Phonak's Serenity Choice Pro and ComCom Listen in industrial hearing-protection-with-comms.
Market position
Strengths5 records
Weaknesses5 records
Competitive moat5 records
Key risks6 records
Key highlights7 records
Customer concentration
Phonak Communications social profiles
Digital presencePhonak Communications financial estimates
Financial estimateRevenue estimate
Valuation estimate
Phonak Communications leadership team
Management profileNumber of profiles
Phonak Communications subsidiaries and ownership
Company hierarchySubsidiaries9 records
Phonak Communications funding detail
Funding detailFunding overview
Funding rounds
Investors
Funding detail is available on the Subscription and Enterprise plan.Contact sales →
Phonak Communications M&A and investment
M&A and investmentM&A
Investments
M&A and investment is available on the Subscription and Enterprise plan.Contact sales →
Frequently asked questions about Phonak Communications
What does Phonak Communications do?
Phonak Communications designs, manufactures, and distributes ultra-miniaturized wireless communication systems and intelligent hearing protection solutions. Its portfolio spans covert communication products (Roger Covert 2.0, Roger Earpiece System, Phonito Nano, Profilo Nano) for surveillance and security operations, and professional hearing protection systems (Serenity Choice Pro Industry/Security, Serenity Classic, Serenity SP) plus communication headsets (ComCom, ComCom Listen) for industrial, defense, and media applications. Products are sold globally through certified dealers and dedicated regional offices.
Is Phonak Communications a public or private company?
Phonak Communications is a private company. It is classified as corporate owned and is currently operating.
When was Phonak Communications founded?
Phonak Communications was founded in 1992.
Where is Phonak Communications based?
Phonak Communications is headquartered in Murten, Switzerland, in the Europe region.
How does Phonak Communications make money?
Three revenue lines are on record. Communication Systems are the primary driver. The others are hearing Protection Products and accessories and Consumables.
Who are Phonak Communications's main competitors?
Broad incumbents on record are Motorola Solutions, MSA Safety, Honeywell Howard Leight and 3M (Peltor / E-A-R). Emerging players are Etymotic Research, David Clark Company and Elgin USA. Direct peers are CeoTronics, INVISIO and Sensear.
Does Phonak Communications have an API?
No public API is recorded for Phonak Communications.
What industry is Phonak Communications in?
Phonak Communications's product category is Professional Wireless Communication and Hearing Protection Equipment. Its primary akta.pro industry code is HDACAFAH, Microphones, Headsets & Audio Input Devices, with a secondary code of CRACANAL, Hearing Enhancement / Assistive Listening Audio Devices. Its NAICS code is 334310 and its SIC code is 3669.