What CitiLogistics does

CitiLogistics Inc. is a privately held Canadian cross-border e-commerce logistics provider founded in 1995 and headquartered in Mississauga, Ontario. The company serves international retailers that sell into the Canadian market, managing the full supply chain from import processing and customs clearance through last-mile delivery and returns disposition. Its service portfolio spans warehousing and distribution at Canadian hubs in Mississauga (Ontario Hub) and Richmond, BC (British Columbia Hub), with general offices in Toronto, Montreal, and Vancouver, plus operations support facilities in Europe and Asia Pacific.

The company's core technology asset is Shiptools, a proprietary shipment tracking platform that maintains CitiLogistics' own shipping data while linking into multiple external sources. Shiptools can operate as a standalone tracking system for customers or feed into their existing proprietary systems. CitiLoglayers on a broad returns management suite covering quality control inspection, photo-based condition grading, duty and tax reclamation, liquidation decisions, recycling and disposal, and consolidated returns shipping. A core partnership with EzClear integrates a DDU (Delivered Duty Unpaid) payment collection application that replaces courier-collected fees with prepaid door drop-off, reducing failed deliveries and return costs.

CitiLogistics monetizes through transaction-fee-based fulfillment, distribution, and returns management services priced on a quote basis for enterprise clients. Go-to-market is direct enterprise field sales with a relationship-led motion, supplemented by an informational corporate website. The company is privately owned with no disclosed institutional investors, no parent company, no subsidiaries, and no funding rounds on record. It employs 11-50 staff and has operated continuously for nearly three decades without publicly reported revenue, M&A, or leadership changes.

Name

CitiLogistics

Legal name

Citilogistics Inc.

Website

https://citilogistics.ca

Company type

Private

Founded year

1995

Operating status

Operating

Headcount range

1–10 employees

Short description

CitiLogistics is a privately held Canadian cross-border e-commerce logistics provider founded in 1995, offering warehousing, distribution, returns management, and proprietary shipment tracking (Shiptools) to international retailers selling into Canada through hubs in Ontario, British Columbia, Europe, and Asia Pacific.

Ownership category

akta.pro rank

Product category

Logistics Services

NAICS

Freight Transportation Arrangement (488510), Couriers and Express Delivery Services (492110)

SIC

Arrangement Of Transportation Of Freight & Cargo (4731)

akta.pro primary industry

Cross-border Fulfillment, Customs Brokerage & Duties Management (CRAFAMAI)

akta.pro secondary industries

Cross-Border Returns & Reverse Logistics (International) (TLAAANAH), Cross-Border E-commerce Parcel Logistics (DDP/Customs-Integrated) (TLAAAFAE), Customs & Regulatory Filing Documentation (Entry/Exit Summaries, Declarations, ENS/AMS/ACI) (TLACAHAE)

Keywords

• Cross-border logistics
• E-commerce fulfillment
• Warehousing distribution
• Returns management
• Customs clearance

Headquarters

HQ city

Mississauga

HQ country

Canada

HQ region

North America

Offices8 records

Markets served

GTM type

B2B

Offering type

Services

Cost components

Personnel, Operations, Infrastructure, Technology or R&D, Marketing or Sales, Supply Chain

Revenue model

1. Fulfillment and Distribution Services: Professional fulfillment and distribution solutions for international ecommerce retailers importing into Canada. Services include customs handling, duties and taxes management, and delivery fulfillment.
2. Returns Management Services: Comprehensive returns handling including processing, inspection, consolidation, and disposition. Services include cost optimization through consolidation, quality control, liquidation, recycling, and disposal options.
3. Technology Services: Shiptools tracking platform providing shipment visibility and data documentation of returns including reason descriptions.

Go-to-market motion1 record

Distribution channels2 records

Marketing channels2 records

Core offering

CitiLogistics provides warehousing, fulfillment, and distribution services for international e-commerce retailers selling into Canada. The company manages cross-border logistics including customs clearance, duties and taxes handling, expedited delivery, and a comprehensive returns management program covering quality control, duty reclamation, liquidation, recycling, and disposal. Its proprietary Shiptools platform provides unified shipment tracking that integrates with customer systems.

Product overview

CitiLogistics offers a unified logistics and fulfillment platform for international retailers with ecommerce markets in Canada. The core product is Shiptools, a proprietary tracking system that consolidates shipping data from multiple sources. Combined with a suite of returns management services including quality control, duty reclamation, liquidation, and warehouse holding, plus the EzClear payment integration for DDU collections, the company provides end-to-end supply chain management from customs clearance through final delivery or return processing.

Differentiator

Problem solved

Functional benefit

Products and services

• Shiptools Proprietary tracking system that maintains CitiLogistics' own shipping data while simultaneously linking into multiple sources. It can serve as the primary tracking device for shipments or feed into customers' proprietary systems, consolidating shipping information for efficiency and reliability.
• International E-commerce Fulfillment and Distribution Services End-to-end fulfillment and distribution services for international e-commerce retailers importing into Canada, including customs clearance, duties and taxes handling, expedited import processing, and final-mile delivery through the company's warehouse and hub network.
• Returns Management Services Comprehensive Canadian returns processing including receiving returned items, inspection and quality control, cost optimization through consolidation, duty and tax reclamation, liquidation options, recycling, and disposal or donation services.
• EzClear DDU Collection DDU (Delivered Duty Unpaid) collection application offered in partnership with EzClear. Replaces courier collection of fees at delivery with prepaid collection, allowing parcels to be released for door drop-off and lowering return costs when fees would otherwise be declined upon delivery.

Quantifiable outcome

• Parcels released for shipment within 24 hours after duty and tax collection
• +1 more outcomes

Segments1 record

Ideal customer profiles1 record

Technology focussed No

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Integration1 record

Feature4 records

Partnerships

One partnership is on record.

• EzClearcoreTechnology or IntegrationCitiLogistics partners with EzClear to offer time and cost-effective DDU (Delivered Duty Unpaid) collection application. This payment platform replaces the collection of fees at the time of delivery by the courier. Once prepaid through EzClear, items are released for easy door drop-off to customers, preventing parcels from being directed to collections facilities and lowering return costs otherwise incurred when fees are declined upon delivery.

Scale indicators2 records

Recent moves5 records

Expansion highlights3 records

Emerging players

• ShipMonk: ShipMonk is a multi-channel e-commerce fulfillment and logistics technology provider with warehousing and shipping for online retailers. It operates with a comparable technology-led 3PL model and serves a similar customer base of growing e-commerce brands.
• Stord: Stord is a cloud supply chain provider offering warehousing, transportation, and fulfillment services to e-commerce brands. Its technology-enabled logistics platform and focus on direct-to-consumer brands parallels CitiLogistics' approach, though with US-centric operations and broader scale.

Direct peers

• Flexport: Flexport is a digital freight forwarder that arranges international freight transportation including cross-border e-commerce logistics. It competes directly with CitiLogistics in the cross-border logistics orchestration space, though Flexport is significantly larger and broader in scope.
• ePost Global: ePost Global specializes in cross-border e-commerce shipping solutions including customs brokerage and parcel delivery into North America. Its direct focus on cross-border parcel logistics for international retailers selling into the US and Canada makes it a close comparable to CitiLogistics.
• ShipBob: ShipBob is a technology-led e-commerce fulfillment provider with warehousing and distribution for online retailers. While primarily US-focused, it represents a comparable fulfillment model that international retailers might use as an alternative to CitiLogistics for North American distribution.
• APC Postal Logistics: APC Postal Logistics provides cross-border parcel delivery and returns solutions for international e-commerce retailers entering North American markets. Its focus on customs handling and last-mile delivery for international retailers directly overlaps with CitiLogistics' core offering.

Broad incumbents

• DHL eCommerce: DHL eCommerce provides international parcel delivery and cross-border e-commerce logistics services globally including Canada. As part of Deutsche Post DHL Group, it offers broader scale and reach than CitiLogistics but with comparable cross-border e-commerce capabilities.
• FedEx Cross Border: FedEx Cross Border offers international shipping and returns solutions for e-commerce retailers selling across borders. As part of FedEx, it provides broader global infrastructure but competes with CitiLogistics for cross-border Canada e-commerce fulfillment work.
• Canada Post: Canada Post is the Canadian national postal service providing parcel delivery and logistics services domestically. While a government entity, it competes with CitiLogistics for last-mile delivery and returns processing for international retailers selling into Canada.
• Pitney Bowes Global Ecommerce: Pitney Bowes offers cross-border e-commerce solutions including fulfillment, shipping, and returns through its Global Ecommerce division. As a larger incumbent with broader portfolio offerings, it competes with CitiLogistics for international retailers seeking cross-border Canada distribution.

Market position

Strengths4 records

Weaknesses5 records

Competitive moat4 records

Key risks6 records

Key highlights6 records

Customer concentration

Revenue estimate

Valuation estimate

Number of profiles

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about CitiLogistics