Openstream.AI

What Openstream.AI does

Openstream.AI (legal entity Openstream Inc.) is a privately held US-based conversational AI company founded in 1998 and headquartered in Bridgewater, New Jersey, with 51-100 employees. The company builds Eva, an enterprise virtual assistant platform that uses a proprietary neuro-symbolic AI architecture to combine neural networks with symbolic reasoning, planning-based dialogue, and a planning engine that generates, executes, and repairs plans during multi-turn conversations. The platform is positioned around hallucination-free, explainable AI for regulated industries and supports multimodal interactions across text, speech, vision, gesture, and touch. Core platform components include the Dialogue & Reasoning Engine, a Knowledge Extraction system that activates enterprise knowledge from structured and unstructured repositories, and a Collaborative Agentic AI module for multi-agent orchestration. The technology is protected by two granted US patents: US12412044 (Reinforcement Document Transformer, granted 2025-09) and a patent for advanced multimodal conversation processing using attention mechanisms (granted 2024-11 / 2025-11).

Openstream.AI sells exclusively to large enterprise customers through a direct field sales motion gated by a "Request a Demo" process, operating an enterprise SaaS model with subscription-based recurring revenue and quote-based pricing. Named customers include Abbott, BNY Mellon, Chubb, Walmart, Thomson Reuters, Novartis, and the New York City Department of Environmental Protection, spanning financial services, healthcare, insurance, retail, media/technology, and government. The company was named the only Visionary in the Gartner Magic Quadrant for Enterprise Conversational AI platforms in both 2022 and 2023, and was included as a Sample Vendor in the inaugural 2026 Gartner Hype Cycle for Agentic AI (Multiagent Systems). Leadership is centered on CEO & CTO Raj Tumuluri, with Chief Scientist Dr. Phil Cohen and Director of Dialogue Research Dr. Lucian Galescu anchoring research. No external funding rounds, acquisitions, or ownership details are disclosed in the available data.

Name

Openstream.AI

Legal name

Openstream Inc.

Website

https://openstream.ai

Company type

Private

Founded year

1998

Operating status

Operating

Headcount range

51–100 employees

Short description

Openstream.AI is a private, US-based conversational AI company that builds Eva, a neuro-symbolic multimodal enterprise virtual assistant platform delivering hallucination-free, explainable AI agents for financial services, healthcare, insurance, and government organizations.

Ownership category

akta.pro rank

Product category

Conversational AI Platform

NAICS

Software Publishers (5132), Software Publishers (513210)

SIC

Services-Prepackaged Software (7372)

akta.pro primary industry

AI Application Enablement Platforms (Copilot/Agent Frameworks, SDKs) (HDAEANAJ)

akta.pro secondary industries

Agents & Autonomous Workflows (Tool Use, Planning, Multi-Agent) (HDAAACAF), Contact Center Speech AI (agent assist, IVR automation) (HDAAAFAL)

Keywords

• Conversational AI platform
• Enterprise virtual assistants
• Neuro-symbolic AI
• AI virtual agents
• Multimodal AI systems

Headquarters

HQ city

Bridgewater

HQ country

United States

HQ region

North America

Offices1 record

Markets served

GTM type

B2B

Offering type

Software

Cost components

Personnel, Technology or R&D, Marketing or Sales, Operations

Revenue model

1. Enterprise AI Platform Licensing: Eva platform licensing to enterprise customers for deployment of virtual assistants, AI agents, AI avatars, and AI voice agents. Pricing is quote-based and requires consultation with sales team. The company operates on an enterprise SaaS model targeting organizations in regulated industries.

Go-to-market motion1 record

Distribution channels1 record

Marketing channels5 records

Core offering

Openstream.AI provides Eva, a neuro-symbolic multimodal conversational AI platform that delivers hallucination-free enterprise virtual assistants, AI avatars, AI voice agents, and collaborative agentic AI systems. The platform combines neural networks with symbolic reasoning to enable explainable, trustworthy AI interactions for regulated industries such as financial services, healthcare, and insurance. Customers license the Eva platform to deploy customer service agents, employee help desks, and co-pilot solutions across text, speech, vision, and gesture modalities.

Product overview

Openstream.AI offers Eva™ as a unified enterprise conversational AI platform with modular components. The core Eva Enterprise Virtual Assistant provides the foundational multimodal, plan-based dialogue engine, supplemented by specialized AI Avatars, AI Virtual Agents, and AI Voice Agents for different interaction modes. The platform's Collaborative Agentic AI module enables multi-agent orchestration for complex enterprise workflows. Key platform components include the Dialogue & Reasoning Engine (neuro-symbolic planning and reasoning) and Knowledge Extraction (enterprise knowledge activation). All capabilities are built on neuro-symbolic AI technology to deliver hallucination-free, explainable, and trustworthy AI interactions across customer service, help desk, and co-pilot use cases.

Differentiator

Problem solved

Functional benefit

Brands

• Eva: Enterprise Virtual Assistant platform - a multimodal, plan-based Conversational AI platform that engages with customers on a deeper level by understanding their goals and working with them to achieve them.

Products and services

• Eva Enterprise Virtual Assistant

Quantifiable outcome

• Reduced AI liability risks
• +2 more outcomes

Named customers7 records

Segments6 records

Ideal customer profiles5 records

Technology focussed Yes

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

AI capability11 records

Feature4 records

Scale indicators2 records

Recent moves4 records

Expansion highlights5 records

Direct peers

• LivePerson: LivePerson is a publicly-traded direct competitor in enterprise conversational AI, messaging, and voice automation for customer experience. Has overlapping enterprise customer base and competes in similar contact center and customer service use cases.
• Yellow.ai: Yellow.ai is a direct competitor offering a multi-LLM enterprise conversational AI platform for customer service, support automation, and agentic workflows. Competes globally with similar enterprise focus and Fortune 500 customer base, including strong Asia-Pacific presence.
• Amelia (SoundHound AI): Amelia, acquired by SoundHound AI, is a direct competitor offering enterprise conversational AI for banking, insurance, and healthcare with emphasis on hallucination control and agentic AI. Targets the same regulated-industry verticals as Openstream with comparable neuro-symbolic heritage.
• Avaamo: Avaamo is a direct competitor specializing in enterprise conversational AI for healthcare, banking, insurance, and retail. Offers similar vertical-focused AI agent platform with comparable neuro-symbolic and LLM-hybrid architecture.
• Cognigy: Cognigy provides an enterprise conversational and agentic AI platform for customer service automation, with strong presence in European enterprises and contact center deployments. Competes head-to-head with Openstream in regulated industries and multimodal AI agent deployments.
• Kore.ai: Kore.ai is a direct competitor offering an enterprise conversational AI and generative AI platform for building virtual assistants, agentic AI, and contact center automation. Targets similar regulated industries and Fortune 500 customers with comparable neuro-symbolic and LLM-hybrid approaches.

Emerging players

• Aisera: Aisera is an emerging player in enterprise AI agents and copilots for IT support, HR, and customer service. Competes with Openstream's Co-Pilots and Help Desk use cases with LLM-based agentic AI architecture, often at lower price points.
• Rasa: Rasa is an emerging player offering open-source and enterprise conversational AI frameworks for building assistants, with CALM (Conversational AI with Language Models) architecture. Competes with Openstream on enterprise AI agent platforms but is more developer-focused and smaller-scale.

Broad incumbents

• Genesys: Genesys is a broad incumbent in customer experience and contact center platforms with embedded conversational AI capabilities. Competes with Openstream's Eva platform for enterprise contact center modernization and AI agent deployments, but offers a much wider portfolio.
• Verint: Verint is a broad incumbent in customer engagement, workforce engagement, and AI-powered contact center solutions. Competes with Openstream in enterprise AI agents for customer service, but its scope spans analytics, quality monitoring, and broader CX tooling.

Market position

Strengths5 records

Weaknesses5 records

Competitive moat5 records

Key risks5 records

Key highlights6 records

Customer concentration

• Xx.com/openstreamai

Revenue estimate

Valuation estimate

Number of profiles

Profiles9 records

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about Openstream.AI