What Elite Telecom does

Elite Telecom, Inc. (DBA Elite Telecom Boise) is a privately held, founder-owned telecom consulting and managed services firm headquartered at 910 W Main St, Suite 304, Boise, Idaho. Founded in 2002 by Sean Rietze, the company delivers IT, networking, cabling, and business telephone system solutions to small and medium-sized businesses, with a primary service footprint across Boise, Meridian, Kuna, Eagle, Nampa, and Caldwell in the Treasure Valley region of Idaho, and selective national reach via its hosted services.

The core product portfolio centers on hosted VoIP, SIP trunking, and a multi-brand business telephone system resale and support practice (Allworx, NEC, Nortel, Panasonic, Mitel, and Avaya). These voice offerings are bundled with IT and computer services (server and domain administration, firewall/router/switch management, PC troubleshooting, data recovery), network cabling with licensed, bonded, certified technicians, and add-on infrastructure services including MPLS private networks, Metro Ethernet, disaster recovery/business continuity, data center solutions, and SMS/text messaging. Technically, the firm operates a VoIP/SIP trunking infrastructure with multi-vendor PBX integration capabilities and provides professional on-site installation alongside managed services delivery.

The business model mixes one-time hardware and installation revenue (phone system sales, cabling projects), recurring subscription revenue (hosted VoIP, SIP trunking, managed IT, SMS), and project-based professional services. Go-to-market is sales-led and direct-to-customer via a company website with quote forms, email ([email protected]), and a single phone line (208-336-3369) staffed directly by the owner and technicians during M-F 8:00am-5:00pm business hours. Customers include 2-300+ employee SMBs, non-profits, healthcare providers, and a small number of enterprise accounts; pricing is custom and quote-based on multi-year contracts.

Name

Elite Telecom

Legal name

Elite Telecom, Inc

Website

https://elitetelecomboise.com

Company type

Private

Founded year

2002

Operating status

Operating

Headcount range

11–50 employees

Short description

Elite Telecom is a privately held, founder-owned Boise-based telecom and IT services firm founded in 2002. It delivers hosted VoIP, SIP trunking, business phone systems, IT support, and cabling primarily to small and medium-sized businesses across Idaho's Treasure Valley.

Ownership category

akta.pro rank

Headquarters

HQ city

Boise

HQ country

United States

HQ region

North America

Offices1 record

Markets served

GTM type

B2B

Offering type

Services

Cost components

Personnel, Operations, Technology or R&D, Marketing or Sales, Supply Chain

Revenue model

1. Phone System Sales & Installation: Sale and professional installation of business telephone systems including Allworx, NEC, Nortel, Panasonic, Mitel, and Avaya brands. One-time revenue from hardware sales and installation services.
2. Hosted VoIP & SIP Trunking: Recurring subscription-based services providing cloud-hosted VoIP and SIP trunking to local Treasure Valley and national businesses.
3. IT Services & Support: Managed IT services including computer management, server/domain management, PC troubleshooting, network management, and data recovery services.
4. Network Cabling Services: Design, installation, and maintenance of telephone and network cabling infrastructure. Licensed, bonded, certified technicians provide end-to-end cabling solutions.

Pricing tiers

Go-to-market motion2 records

Distribution channels4 records

Marketing channels4 records

Core offering

Elite Telecom is a Boise-based telecom consulting firm that sells, installs, and maintains business telephone systems (Allworx, NEC, Nortel, Panasonic, Mitel, Avaya), delivers hosted VoIP and SIP trunking services, designs and installs phone and network cabling, and provides managed IT and computer services for small and medium businesses in the Treasure Valley region.

Product overview

Elite Telecom is a Boise-based telecom consulting firm offering a portfolio of telecommunications and IT solutions. The core offering centers on VoIP Solutions (cloud-hosted VoIP and SIP trunking) and Business Telephone Systems (reselling and supporting Allworx, NEC, Nortel, Panasonic, Mitel, and Avaya brands). These voice services are complemented by IT and Computer Services including network management, server administration, and data recovery. Additional services include network cabling, MPLS private networks, Metro Ethernet, disaster recovery, and SMS/text messaging. The company serves small to medium businesses, non-profit organizations, and government institutions in the Boise, Meridian, Kuna, Eagle, and surrounding Idaho market.

Differentiator

Problem solved

Functional benefit

Products and services

• VoIP Solutions Voice over IP phone services providing cloud-based telephony with quality network infrastructure aimed at preventing choppy calls, delays, and dropped connections for small and medium businesses.
• Business Telephone Systems Sale, installation, and support of traditional and modern business phone systems across multiple brands including Allworx, NEC, Nortel, Panasonic, Mitel, and Avaya for small to medium businesses.
• Hosted VoIP Cloud-hosted VoIP service delivered on a recurring subscription basis to Treasure Valley and national businesses.
• SIP Trunking SIP trunking services that connect traditional business phone systems to VoIP networks for customers transitioning from legacy telephony.
• IT and Computer Services Managed IT services including computer management, server and domain administration, PC troubleshooting and repair, firewall/router/switch management, data recovery, and network management for Boise-area businesses.
• Network Cabling Design, installation, additions, troubleshooting, and maintenance of phone and network cabling performed by licensed, bonded, and certified technicians.
• MPLS Private Networks Multiprotocol Label Switching private network solutions for secure, multi-site business communications.
• Metro Ethernet High-speed metropolitan area network connectivity solutions for businesses operating within a metro region.
• Disaster Recovery and Business Continuity Data protection and business continuity planning services designed to keep business communications operational during incidents.
• Data Center Solutions Data center infrastructure solutions supporting customer communications and IT environments.
• SMS / Text Messaging SMS text messaging service with opt-in and opt-out capabilities used for promotional and transactional business communications.

Quantifiable outcome

• Customized solutions for businesses from 2 employees to 300+ employees at single or multiple sites
• +1 more outcomes

Named customers7 records

Segments4 records

Ideal customer profiles3 records

Technology focussed No

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Feature7 records

Partnerships

One partnership is on record.

• AllworxcoreTechnology or IntegrationAllworx is a phone system brand that Elite Telecom sells and supports. Allworx provides business phone systems and unified communications solutions.

Scale indicators3 records

Recent moves4 records

Expansion highlights5 records

Direct peers

• Integris: US managed IT services and unified communications provider for SMBs. Similar integrated IT + voice bundle and customer segment to Elite Telecom.
• CMIT Solutions: National franchise MSP delivering managed IT, cybersecurity, and business phone/VoIP solutions to SMBs. Closely mirrors Elite's integrated voice + IT service model and SMB customer profile.
• Ntiva: Mid-market managed IT services and cloud communications provider serving SMB and mid-market customers. Comparable in combining IT managed services with hosted voice offerings.

Broad incumbents

• 8x8: Enterprise and mid-market cloud UCaaS/CCaaS provider competing for the same hosted voice RFPs as Elite Telecom, particularly with multi-location SMB accounts.
• Mitel: Global provider of business communications systems (on-premise and cloud) and one of Elite's core phone system brand partners. Comparable in targeting SMB voice buyers with similar feature sets and pricing models.
• Nextiva: Cloud communications and contact center provider focused on SMBs with bundled voice, collaboration, and CRM. Directly comparable to Elite's Hosted VoIP line and a common competitor for SMB voice contracts.
• RingCentral: Leading cloud UCaaS/CCaaS platform serving SMBs and enterprises globally. Competes head-on with Elite's Hosted VoIP/SIP Trunking offering and is the primary national alternative Elite customers evaluate.

Regional players

• Cable ONE (Sparklight): Regional cable/broadband operator headquartered in Boise serving Idaho and surrounding markets with voice, internet, and business services. Competes for the same Treasure Valley SMB telecom budget.
• Fatbeam: Regional fiber-optic provider serving business customers across the Pacific Northwest and Intermountain West, including Idaho. Comparable in delivering metro Ethernet and private network services to mid-market accounts in Elite's footprint.
• Syringa Networks: Idaho-based fiber and telecommunications provider offering MPLS, Metro Ethernet, and managed network services to regional businesses. Direct overlap with Elite's MPLS/Metro Ethernet product line in the same geography.

Market position

Weaknesses5 records

Competitive moat4 records

Key risks6 records

Key highlights6 records

Customer concentration

• Facebookfacebook.com/profile.php

Revenue estimate

Valuation estimate

Number of profiles

Profiles1 record

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about Elite Telecom