Softgile

What Softgile does

Softgile is an Atlassian Platinum Solution Partner that delivers consulting, implementation, licensing, and ongoing technical support for the Atlassian product suite, including Jira, Jira Service Management, Confluence, Atlassian Guard, Rovo, Bamboo, Bitbucket, and Loom. The firm operates as a multinational B2B services provider, serving large enterprises, software development teams, business operations functions (HR, Finance, Marketing), fast-growing startups, and regulated industries with requirements spanning complex hierarchies, cross-departmental service management, and DevOps automation. Core technical capabilities include a proprietary cloud migration methodology for moving clients from Data Center to Atlassian Cloud, custom Jira app development using Groovy scripting and marketplace plugins, ITSM implementation frameworks built on Jira Service Management, and SDLC/CI-CD pipeline configuration. Softgile also delivers certified Agile and Kanban training through a Kanban University Licensed Training Organization partnership.

The company monetizes through three primary streams: (1) professional services for consulting, implementation, migration, custom development, and training; (2) Atlassian license reselling with flexible monthly payments and multi-currency support including USDT cryptocurrency; and (3) recurring technical service subscriptions offered in three tiers (Standard at 40 hours/month, Premium at 60 hours/month, and Enterprise at 80+ hours/month). Go-to-market is sales-led and direct to enterprise legal entities, supplemented by event-driven community engagement through Atlassian Community Events in Almaty and Baku, educational webinars, certified training programs, and a multilingual content marketing presence across eight languages. Softgile is organized as a group of wholly-owned regional entities under Softgile Poland Sp. z o.o., with operating offices in Poland, Ukraine, Azerbaijan, Georgia, the United Kingdom, Uzbekistan, and Kazakhstan, and is led by CEO Aleksandr Rozovyk.

Name

Softgile

Legal name

Softgile Poland Sp. z o.o.

Website

https://softgile.com

Company type

Private

Founded year

2019

Operating status

Operating

Headcount range

51–100 employees

Short description

Softgile is an Atlassian Platinum Solution Partner delivering consulting, implementation, licensing, cloud migration, and tiered technical support for the Atlassian suite to enterprise clients across seven countries in Eastern Europe, the Caucasus, Central Asia, and the UK.

Ownership category

akta.pro rank

Product category

Atlassian Consulting and Implementation Services

NAICS

Custom Computer Programming Services (541511), Computer Systems Design and Related Services (5415), Other Computer Related Services (541519), Other Management Consulting Services (541618)

SIC

Services-Computer Programming Services (7371), Services-Management Consulting Services (8742)

akta.pro primary industry

Managed DevOps / Platform Operations (Run & Operate) (BPAEAKAO)

akta.pro secondary industries

Tools & Platforms Training (Jira, Azure DevOps, MS Project, Smartsheet, etc.) (EDABAHAH), Cloud & DevOps Training (Cloud, Containers, CI/CD, SRE) (BPAEANAG), Digital Experience Monitoring & Management (DEX/DEM, AIOps for EUC) (BPAEAIAF)

Keywords

• Atlassian consulting services
• Cloud migration services
• IT service management
• Software development lifecycle
• Enterprise workflow automation

Headquarters

HQ city

Baku

HQ country

Azerbaijan

HQ region

Asia

Offices7 records

Markets served

GTM type

B2B

Offering type

Services

Cost components

Personnel, Technology or R&D, Marketing or Sales, Operations

Revenue model

1. Professional Services - Consulting & Implementation: Atlassian implementation, configuration, migration, and consulting services delivered through certified experts. Services include ITSM solutions, cloud migration, custom app development, SDLC automation, and asset management configuration.
2. Atlassian Licensing: Resale and management of Atlassian licenses (Jira, Confluence, etc.) with flexible monthly payment options, renewal guidance, and cost optimization services.
3. Technical Service Subscription: Ongoing technical support subscription with three tiers (Standard 40hrs/month, Premium 60hrs/month, Enterprise 80+hrs/month) providing certified Atlassian expert access for configuration, optimization, and advisory support.
4. Training & Enablement: Certified Agile and Kanban training programs including Team Kanban Practitioner (TKP) certification and customized corporate training delivered by licensed training organizations.
5. Customer Feedback Management Solution: Structured customer feedback management built on Jira Service Management, converting feedback into actionable Jira tasks with automated workflows and SLA enforcement.

Pricing tiers

Go-to-market motion3 records

Distribution channels3 records

Marketing channels7 records

Core offering

Softgile is an Atlassian Platinum Solution Partner that resells Atlassian software licenses (Jira, Jira Service Management, Confluence, Atlassian Guard, Rovo, Bamboo, Loom) and delivers end-to-end professional services for them. Its services include cloud migration from Data Center to Atlassian Cloud, implementation of ITSM solutions across IT/HR/Finance, custom Jira app and plugin development, asset management configuration, SDLC and CI/CD process setup, customer feedback management on Jira Service Management, and tiered ongoing technical support subscriptions. It also delivers certified Kanban and Agile training through its Kanban University Licensed Training Organization status, all aimed at enterprise B2B clients needing to deploy and operate the Atlassian stack without building in-house teams.

Product overview

Softgile is an Atlassian Platinum Solution Partner offering a comprehensive portfolio of Atlassian products combined with professional implementation services. The core product offering includes Jira (project and issue tracking), Jira Service Management (ITSM), Confluence (knowledge management), Atlassian Guard (security), Rovo (AI-powered search), Bamboo (CI/CD), and Loom (video messaging). These products work together within the Atlassian ecosystem: Jira and Jira Service Management form the operational backbone for development and service workflows, Confluence provides centralized documentation and knowledge sharing, Atlassian Guard ensures enterprise security, and Rovo enables AI-powered discovery. The company complements its product portfolio with services including Atlassian Monthly Licenses, Cloud Migration, Custom App Development, ITSM Implementation, Asset Management, SDLC Configuration, Technical Service Subscriptions, and Customer Feedback Management. Training offerings include certified Kanban courses through Kanban University partnership.

Differentiator

Problem solved

Functional benefit

Products and services

• Atlassian Monthly Licenses Monthly subscription reselling of Atlassian product licenses (Jira, Confluence, and other tools) with expert consultation, rapid activation, and local or global payment options including bank transfer, card, and cryptocurrency (USDT). Targeted at legal entities in AZ, UK, PL, UA, UZ, KZ, and GE regions.
• Implementation of ITSM Solutions Design and implementation of tailored IT Service Management systems on Jira Service Management for HR, Finance, inventory, operations, and service request management across departments. For enterprise clients needing unified ITSM with automated workflows and SLA enforcement.
• Migration from Data Center to Atlassian Cloud End-to-end migration support from Atlassian Server/Data Center to Cloud, including planning, structured execution, and post-migration optimization with a zero-downtime approach. Uses Softgile's proprietary migration methodology. For organizations moving off legacy Atlassian infrastructure.
• Custom App Development Development of custom Jira apps and plugins built to specific architectural, security, and performance requirements, including Atlassian Marketplace submissions. Built using Groovy scripting, ScriptRunner, Insight, and related Atlassian development tools.
• Implementation and Configuration of Asset Management Complete implementation and configuration of asset tracking and management systems covering equipment, software, and licenses. For organizations needing visibility over IT and corporate assets through Atlassian tooling.
• Configuration of SDLC Processes Building and configuring Software Development Lifecycle processes from requirements to deployment, leveraging Agile, Kanban, and SAFe methodologies inside Jira and related Atlassian tooling. For software development teams that need structured delivery pipelines.
• Atlassian Technical Service Subscription Recurring subscription giving clients ongoing access to certified Atlassian experts for system maintenance, optimization, and advisory support. Offered in three tiers: Standard (40 hours/month, 1-hour response), Premium (60 hours/month, two status meetings), and Enterprise (80+ hours/month, priority response and dedicated hotline).
• Customer Feedback Management for Jira Service Management Comprehensive customer feedback processing system built on Jira Service Management that consolidates feedback from multiple channels into structured workflows, converting feedback into actionable Jira tasks with automated workflows and SLA enforcement.
• Team Kanban Practitioner (TKP) Certification Training Certified 2-day Kanban training program covering design and implementation of sustainable Kanban systems for managing business workflows, preparing participants for KMP certification. Delivered by Softgile as a Kanban University Licensed Training Organization, priced at $350 per participant for online delivery.

Quantifiable outcome

• 50+ successful projects delivered
• +2 more outcomes

Named customers4 records

Segments5 records

Ideal customer profiles4 records

Technology focussed Yes

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Integration5 records

AI capability3 records

Feature4 records

Partnerships

Three partnerships are on record, tiered core and flagship.

• Wombats CorpcoreStrategic or Co-development Partner · 25 September 2025Strategic partnership with Wombats Corp announced in September 2025 to boost Atlassian solutions for enhanced efficiency. Wombats Corp is described as a dynamic and innovative leader in the tech space with over 8 years of experience. The partnership aims to combine strengths for improved Atlassian implementations.
• Kanban UniversitycoreImplementation/ SI/ Consulting PartnerSoftgile is a Kanban University Licensed Training Organization (LTO), authorized to deliver certified Kanban training programs including Team Kanban Practitioner (TKP) certification. This partnership enables Softgile to provide internationally recognized Agile/Kanban education.
• AtlassianflagshipChannel Partner/ Reseller/ DistributorAtlassian Platinum Solution Partner with specializations in Cloud Migration, IT Service Management, and Agile at Scale. As a Platinum partner, Softgile has direct access to Atlassian resources, roadmaps, and exclusive tools for delivering implementations, migrations, and support services.

Scale indicators4 records

Recent moves6 records

Expansion highlights5 records

Direct peers

• Valiantys: The largest Atlassian Platinum Solution Partner globally, offering identical services — Atlassian consulting, cloud migration, custom app development, and licensing across multiple regions. Direct competitor for the same enterprise customers.
• Adaptavist: Atlassian Platinum Solution Partner with deep specializations in ITSM, DevOps, and Agile — directly competing with Softgile in Atlassian consulting, tooling extensions (e.g., ScriptRunner), and enterprise implementation services.
• Cprime: Atlassian Platinum Solution Partner providing Agile transformation, Atlassian consulting, and enterprise software services — competing head-to-head in the same Atlassian ecosystem with overlapping enterprise customer profiles.
• Clearvision (now part of WOW Tech Group): Atlassian Platinum Solution Partner with comparable service portfolio (consulting, licensing, training, cloud migrations) — a direct competitor particularly relevant in EMEA where Softgile operates.
• Isos Technology: Atlassian Platinum Solution Partner offering Atlassian consulting, tooling, and training services comparable to Softgile's offerings, with overlapping customer segments.
• Praecipio Consulting: Atlassian Platinum Solution Partner specializing in enterprise Agile, DevOps, and ITSM implementations — competing for similar mid-market and enterprise Atlassian engagements.

Emerging players

• K15t Software: Atlassian Marketplace app vendor (Scroll, Backbone, Confluence apps) and consulting services — comparable peer in the custom app development and Atlassian ecosystem tooling space.
• ALM Works: Atlassian Marketplace vendor (Structure, Hierarchy) and consulting partner — a comparable peer in the custom Atlassian app development and plugin ecosystem where Softgile also competes.

Broad incumbents

• Accenture: Global systems integrator and Atlassian partner with broad enterprise transformation capabilities — represents the incumbent competitive threat for large enterprise Atlassian engagements.

Regional players

• Catworkx: Atlassian Platinum Solution Partner based in Germany serving DACH and broader EMEA — a comparable Atlassian consulting peer for cross-regional enterprise pursuits involving Softgile's European footprint.

Market position

Strengths4 records

Weaknesses4 records

Competitive moat5 records

Key risks6 records

Key highlights6 records

Customer concentration

Compliance2 records

Revenue estimate

Valuation estimate

Number of profiles

Profiles1 record

Subsidiaries6 records

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about Softgile