TechCastles

What TechCastles does

TechCastles Media Services (TCMS, DBA TechCastles) is a Metro Atlanta-based Managed Service Provider delivering enterprise-grade managed IT, cybersecurity, cloud, and compliance services to small and mid-sized businesses. Founded in 2019 (per company history; firmographics lists 2016) and headquartered in Decatur, Georgia, the company originated as a specialist in Georgia's Media & Entertainment industry — supporting post-production, broadcast, and creative platform environments built on AVID, Adobe, and related tooling — and has since expanded into Healthcare, Legal, Education, and Professional Services segments. Its core portfolio comprises Managed IT Services as the umbrella offering, with specialized modules in Cloud Services (Microsoft 365, Azure, AWS, hybrid), Consulting Services (Virtual CTO / Fractional CTO), Apple IT Support (JAMF, Apple Business Manager), Windows IT Support (Active Directory, Entra ID, endpoint hardening), Helpdesk Support, and Media Projects. The technology stack is built on third-party platforms (Microsoft, AWS, Google Workspace, JAMF, AVID, Adobe) with documented integrations into legal-specific systems (MyCase, NetDocuments, iManage, ProLaw, TimeSolv, LawPay) and education platforms (Zoom Education, Nearpod, Padlet, Microsoft Teams for Education).

The business model is sales-led and built on recurring managed service contracts. Revenue is generated through monthly retainer / per-seat subscription pricing for managed IT, bundled or standalone cloud management contracts, and project-based professional services for infrastructure deployments and Virtual CTO engagements. Pricing is fully custom with no published tiers; the entry point is a free Infrastructure and Network Assessment that produces a strategic roadmap and converts into a tailored managed services package. Go-to-market combines direct outreach (phone, website contact form), SEO-optimized content marketing (industry blogs, a free eBook lead magnet), organic social (Facebook, LinkedIn, YouTube), referrals, and testimonials. Target buyers are SMBs and mid-market organizations with 5–50+ employees in Metro Atlanta, supplemented by nationwide remote delivery. Named flagship accounts include the Georgia Film Academy (Sole Source IT Provider), Trilith Studios, Moonshine Post-Production, Call Global Solutions, and Line Prod Films. The company is privately held with no disclosed institutional funding, no parent company, and a stated 1–10 employee headcount range.

Name

TechCastles

Legal name

TechCastles Media Services

Website

https://techcastles.com

Company type

Private

Founded year

2019

Operating status

Operating

Headcount range

1–10 employees

Short description

TechCastles Media Services is a Metro Atlanta-based Managed Service Provider delivering managed IT, cloud, cybersecurity, and compliance services to SMBs and mid-market firms, with vertical specialization in Media & Entertainment (AVID/Adobe), Healthcare, Legal, and Education.

Ownership category

akta.pro rank

Product category

Managed IT Services

NAICS

Computer Systems Design and Related Services (54151), Computing Infrastructure Providers, Data Processing, Web Hosting, and Related Services (5182)

SIC

Services-Computer Programming, Data Processing, Etc. (7370)

akta.pro industry

PRIMARYBPAEABAH

Backup, Disaster Recovery & Business Continuity (BCDR) Services

Business & Public Services/IT & Digital Services (Managed Services, Systems Integration)/Managed IT Services (MSP)

SECONDARYBPAEABAD

Network Management (LAN/WAN/Wi‑Fi) Services

Business & Public Services/IT & Digital Services (Managed Services, Systems Integration)/Managed IT Services (MSP)

SECONDARYBPAEABAF

Endpoint & Device Management (UEM/MDM) Services

Business & Public Services/IT & Digital Services (Managed Services, Systems Integration)/Managed IT Services (MSP)

SECONDARYBPAEAGAJ

Enterprise Application Data Migration & Master Data Management Services

Business & Public Services/IT & Digital Services (Managed Services, Systems Integration)/Enterprise Applications Services (ERP/CRM/HRIS)

Keywords

• Managed IT services
• Cloud infrastructure management
• Cybersecurity compliance
• Network administration
• Helpdesk support

Headquarters

HQ city

Decatur

HQ country

United States

HQ region

North America

Offices1 record

Markets served

GTM type

B2B

Offering type

Services

Cost components

Personnel, Technology or R&D, Operations, Marketing or Sales, Infrastructure

Revenue model

1. Managed IT Services (Recurring MSP Contracts): TCMS operates as a Managed Service Provider delivering ongoing managed IT services under monthly retainer contracts. Services include 24/7 monitoring, helpdesk support, network management, endpoint security, patch management, backup and disaster recovery, and compliance oversight — billed on a predictable monthly per-seat or flat-fee basis.
2. Cloud Services and Infrastructure Management: Designs, migrates, and manages Microsoft 365, Azure, AWS, and hybrid cloud environments with built-in cybersecurity and disaster recovery. Revenue is bundled within the MSP subscription or priced as standalone cloud management contracts.
3. IT Consulting and Virtual CTO Services: Provides Virtual CTO and Fractional CTO services delivering executive-level IT leadership, IT roadmaps, cybersecurity strategy, compliance alignment, vendor oversight, and budget planning. Billed as advisory/consulting engagements, often on retainer or project basis.
4. Project-Based IT Deployment: Infrastructure deployment engagements covering server installation, network architecture, firewall deployment, storage systems, identity platform configuration, and cloud environment setup — one-time project billing with potential for ongoing managed services subscription.

Pricing tiers

Go-to-market motion2 records

Distribution channels3 records

Marketing channels7 records

Core offering

TechCastles Media Services (TCMS) is a Metro Atlanta-based Managed Service Provider (MSP) that delivers enterprise-grade managed IT, cloud, cybersecurity, and compliance services to small and mid-sized businesses. Service delivery includes 24/7 monitoring, helpdesk support, network management, cloud infrastructure management across Microsoft 365/Azure/AWS, and regulatory-aligned security controls for verticals including media and entertainment, healthcare, legal, and education.

Product overview

TechCastles Media Services operates as a Managed Service Provider (MSP) delivering a portfolio of IT services rather than a unified software product. The core offering consists of Managed IT Services as the umbrella service, supported by specialized modules including Cloud Services (Microsoft 365, Azure, AWS), Consulting Services (Virtual CTO/Fractional CTO), Apple IT Support, Windows IT Support, Helpdesk Support, and Media Projects for AVID and Adobe platforms. The company provides enterprise-grade managed IT, cybersecurity, and compliance solutions for small and mid-sized businesses across Metro Atlanta, with specialization in media & entertainment, education, healthcare, and legal industries.

Differentiator

Problem solved

Functional benefit

Products and services

• Managed IT Services Comprehensive managed IT services including network management, cloud infrastructure, endpoint security, patch management, backup and disaster recovery, helpdesk support, and 24/7 monitoring for small and mid-sized businesses in Metro Atlanta.
• Cloud Services Managed cloud services covering Microsoft 365, Azure, AWS, and hybrid cloud environments with built-in cybersecurity, encrypted backups, disaster recovery, identity and access control, performance optimization, and compliance oversight.
• Consulting Services Virtual CTO and Fractional CTO services providing executive-level IT leadership, strategic IT roadmaps, cybersecurity strategy, compliance alignment, vendor oversight, and budget planning for organizations that need CIO-level strategy without a full-time hire.
• Apple IT Support Fully managed Mac IT support including macOS device management, Apple Business Manager integration, MDM configuration via JAMF, security hardening, patch management, performance optimization, and cross-platform network integration alongside Windows and Linux systems.
• Windows IT Support Managed Windows IT services covering Windows Server, Active Directory, Microsoft 365, Azure AD (Entra ID), and hybrid cloud infrastructures with endpoint hardening, patch governance, role-based access controls, MFA enforcement, encrypted backups, vulnerability management, and compliance-aligned security baselines.
• Helpdesk Support Structured helpdesk and deskside support with rapid remote support, ticket triage, escalation management, proactive monitoring, and onsite troubleshooting for SMB clients.
• Media Projects Specialized IT services for the media and entertainment industry supporting AVID, Adobe, and other industry-critical creative applications with performance optimization, licensing optimization, secure configuration, and operational continuity.

Quantifiable outcome

• Average helpdesk response time of under 5 minutes for law firm clients
• +2 more outcomes

Named customers5 records

Segments5 records

Ideal customer profiles5 records

Technology focussed No

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Integration21 records

Feature5 records

Scale indicators4 records

Recent moves6 records

Expansion highlights5 records

Direct peers

• CompassMSP: CompassMSP is a managed IT services provider serving SMB clients with managed IT, cybersecurity, and cloud services — directly comparable to TechCastles in business model, scale, and customer profile.
• Ntiva: Ntiva is an MSP providing managed IT, cloud, and cybersecurity services to SMBs and mid-market clients — directly comparable to TechCastles in business model, customer profile, and service portfolio, but operating at significantly larger scale across multiple regions.
• Verity IT: Verity IT is a boutique managed IT services provider offering managed IT, cybersecurity, and compliance services to SMB clients — directly comparable in scale, customer profile, and service portfolio to TechCastles.
• Integris: Integris is a managed IT services provider serving SMBs across multiple U.S. markets with a similar mix of managed IT, cloud, cybersecurity, and compliance services — comparable in offering and customer segment to TechCastles, with greater geographic spread.
• Impact Networking: Impact Networking provides managed IT, cloud, and document/workflow services to SMB and mid-market clients — directly overlapping TechCastles in managed IT services with a broader portfolio including managed print and document services.
• Bit-Wizards: Bit-Wizards is a managed IT and custom software provider serving SMB and mid-market clients — closely aligned with TechCastles in managed IT services and customer profile, with additional software development capabilities.
• TotalCare IT: TotalCare IT is a managed services provider delivering managed IT, cloud, and cybersecurity to small and mid-sized businesses — directly comparable to TechCastles in customer segment and service offering.
• CMIT Solutions: CMIT Solutions is a franchise network of MSPs delivering managed IT, cybersecurity, and compliance services to SMBs — comparable to TechCastles in core service mix and customer type, but operating through a multi-owner franchise model rather than a single regional provider.
• RoundTable Technology: RoundTable Technology provides managed IT, cybersecurity, and compliance services to SMBs with strong financial-services and regulated-industry focus — comparable to TechCastles in service mix and emphasis on regulated verticals.

Broad incumbents

• Rackspace Technology: Rackspace Technology is a large-scale cloud and managed services provider serving enterprise and mid-market clients across multi-cloud (AWS, Azure, Google) environments — overlapping with TechCastles' cloud and managed services practice but at vastly larger scale and with broader geographic reach.

Market position

Strengths4 records

Weaknesses4 records

Competitive moat5 records

Key risks5 records

Key highlights5 records

Customer concentration

• YouTubeyoutube.com/@TechCastlesMediaServices-w9s
• Facebookfacebook.com/TechCastles1
• LinkedInlinkedin.com/company/techcastles

Revenue estimate

Valuation estimate

Number of profiles

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about TechCastles