Pinarc

What Pinarc does

Pinarc Disability Support is a not-for-profit, NDIS-registered disability support and therapy provider headquartered in Ballarat, Victoria, Australia, founded in 1999. The organisation delivers multidisciplinary clinical services — occupational therapy, speech pathology, physiotherapy and educational advisory — to children, teenagers, adults and their families/carers across the Ballarat and Melton regions and parts of Western Victoria (Central Highlands, South-Western, Geelong and Surf Coast). Its service portfolio is organised by life stage (Pinarc Babies 0-2, Kids 0-9, Teens 10-18, Adults 18+) and is coordinated via a proprietary Key Worker Model that assigns a single primary therapist to each family using a transdisciplinary, family-centred approach. Beyond core therapy, Pinarc operates NDIS plan management and support coordination, kindergarten inclusion support (PSFO/KIS) under partnership with the Victorian Department of Education, and group programs including High Support Groups, Social Groups, Holiday Programs, Independent Living Skills (including SLES), a Feeding Clinic, and Music and Arts Programs. Service delivery spans five purpose-built facilities (Alfredton/Lucas, Pennyweight/Ballarat East with hydrotherapy pool and sensory room, Golden Point, Bonshaw, and Melton) as well as home, community and teletherapy modes.

Pinarc generates revenue primarily through NDIS plan-funded claims at NDIA-regulated hourly rates (therapy A$193.99/hr, physiotherapy A$183.99/hr, therapy assistant A$86.79/hr as of 1 July 2025), with fee-for-service private payment available to non-NDIS clients and tax-deductible donations supplementing funding. Pricing for travel is capped at A$97/hr with A$1/km claimed for home and community visits. The go-to-market motion is sales-led within the NDIS ecosystem: self-referral, support coordinator referrals, school/kindergarten partnerships, community events, and digital channels (website, Facebook, Instagram, monthly newsletter). The organisation employs 260+ clinical and support staff and supports 1,000+ participants, operating under a Board chaired by Nicole Crocker and led by CEO Peter Newsome (appointed 2021) and Deputy CEO Sara Cavanagh (with the organisation since 2004).

Name

Pinarc

Legal name

Pinarc Disability Support

Website

https://pinarc.org.au

Company type

Private

Founded year

1999

Operating status

Operating

Headcount range

51–100 employees

Ownership category

akta.pro rank

Product category

Disability Support and Therapy Services

NAICS

Services for the Elderly and Persons with Disabilities (624120), Vocational Rehabilitation Services (62431), Individual and Family Services (6241)

SIC

Services-Social Services (8300), Services-Misc Health & Allied Services, Nec (8090)

akta.pro primary industry

Disability Services & Assistive Solutions (Accessibility, Assistive Tech) (BPAGALAM)

akta.pro secondary industries

Assistive Technology (AT) & AAC Services (EDAJAKAF), Assistive Technology & AAC for Young Children (EDACAFAL), Financial Assistance & Benefits Navigation Services (BPAGAEAK)

Keywords

• Disability support services
• NDIS therapy services
• Early childhood intervention
• Allied health therapy
• Plan management support

Headquarters

HQ city

Alfredton

HQ country

Australia

HQ region

Oceania

Offices5 records

Markets served

GTM type

B2C

Offering type

Services

Cost components

Personnel, Infrastructure, Operations, Marketing or Sales, Others

Revenue model

1. NDIS Funded Services: As a registered NDIS provider, Pinarc generates revenue through NDIS plan funding. Services are claimed through the NDIS portal with fees set by NDIA. Revenue covers therapy services, support coordination, plan management, and group programs for children and adults with disabilities across Ballarat and Melton regions.
2. Fee-for-Service: Services available for private payment when customers are not eligible for NDIS funding or wish to access therapy privately. Fees are discussed upon inquiry.
3. Donations and Charitable Contributions: As a not-for-profit organization, Pinarc accepts tax-deductible donations over $2. Donations help refresh facilities, purchase specialist equipment, and enhance programs.

Pricing tiers

Go-to-market motion1 record

Distribution channels3 records

Marketing channels7 records

Core offering

Pinarc is a not-for-profit, NDIS-registered provider of disability therapy and support services for children and adults across the Ballarat and Melton regions of Western Victoria. Its core offering centres on multidisciplinary therapy (occupational therapy, speech pathology, physiotherapy, educational advisory), NDIS plan management and support coordination, and a portfolio of life-stage group programs (Babies 0-2, Kids 0-9, Teens 10-18, Adults 18+), delivered via clinic, home, community, and teletherapy channels under a family-centred Key Worker Model.

Product overview

Pinarc is a not-for-profit NDIS registered disability support provider offering a comprehensive portfolio of therapy and support services organized across life stages: Pinarc Babies (0-2), Pinarc Kids (0-9), Pinarc Teens (10-18), and Pinarc Adults (18+). The core therapy offering includes multidisciplinary services from occupational therapists, speech pathologists, physiotherapists, and educational advisors delivered through clinic-based, home visit, community, and teletherapy modes. The Key Worker Model provides family-centred coordination with a single primary therapist. Plan Support services include Support Coordination and Plan Management for NDIS navigation. Group Programs encompass High Support Groups (for complex needs), Social Groups, Holiday Programs, and Independent Living Skills (including SLES). Early childhood services include Kindergarten Support (PSFO and KIS), and Family Support includes Parent Support Groups. The organization also offers specialized services including a Feeding Clinic and Music and Arts Programs. Services are delivered across Ballarat and Melton regions in Victoria.

Differentiator

Problem solved

Functional benefit

Products and services

• Pinarc Babies (0-2) Therapy services for infants aged 0-2, supporting parent-baby relationships, sleep and settling, movement milestones, early communication, feeding, play and learning, and sensory development through an evidence-based key worker model. For families of babies with developmental delay, disability, or complex support needs accessing NDIS early childhood early intervention.
• Pinarc Kids (0-9) Early childhood early intervention services for children up to nine years, including key workers, speech pathologists, occupational therapists, physiotherapists, and educational advisors supporting developmental delay, autism spectrum disorders, cerebral palsy, and other conditions. For families of children aged 0-9 with disability or developmental delay.
• Pinarc Teens (10-18) Therapy services and programs for teenagers aged 10-18, including transition to school, occupational therapy, speech pathology, physiotherapy, support coordination, plan management, and holiday programs tailored to individual interests. For teenagers with disability and their families.
• Pinarc Adults (18+) Centre-based, community-based, and online group programs and therapy services for adults with both high and low support needs, including skill development, social connection, wellbeing, hydrotherapy, independent living skills, and employment supports. For adults with disability across the Ballarat and Melton regions.
• Therapy Services Multidisciplinary therapy services including occupational therapy, speech pathology, physiotherapy, and educational advisors provided across all age groups through clinic-based, home visit, community, and teletherapy delivery modes. For NDIS participants of all ages with disability or developmental delay.
• Key Worker Model Family-centred approach where a single primary therapist (occupational therapist, speech pathologist, physiotherapist, or educational advisor) coordinates comprehensive support for children aged 0-8 years, providing consistent and focused support to both family and child through transdisciplinary practice. For families of children with developmental delays or complex support needs.
• Plan Management NDIS financial plan management service that handles claiming, paying service providers, keeping track of funds, and managing financial reporting, providing flexibility to use both NDIS registered and unregistered providers. For NDIS participants across all plan categories.
• Support Coordination NDIS support coordination service assisting with setting up plans, choosing service providers, research, guidance on budgets, completing service agreements, and attending NDIS plan review meetings. For NDIS participants needing assistance to navigate and implement their NDIS plans.
• Independent Living Skills Day programs focused on skill development, transition to volunteering or employment, recreation and independence, including social skills, literacy, numeracy, resume preparation, SLES, travel training, barista training, cooking, gardening, and music and art programs. For adults with disability seeking independence and employment readiness.
• High Support Groups Adult Options Program supporting people with complex physical, behaviour or medical support needs with health and wellbeing focus, offering activities in purpose-built facilities including sensory room, hydrotherapy pool, physiotherapy room, and spacious garden. For adults with high and complex disability support needs.
• Social Groups Small out-of-hours social groups including Tuesday Night Dinner and other community activities such as going to football, movies, restaurants, parks, markets, and day trips to regional areas like Daylesford. For NDIS participants seeking social participation and community connection.
• Holiday Programs Fun and safe recreational and social activities during school holidays for primary and secondary school students as well as adults, including centre-based and community-based activities. For school-age children and adults with disability during school holiday periods.
• Kindergarten Support Preschool Field Officer (PSFO) program supporting inclusion and participation of children with additional needs in kindergarten, and Kindergarten Inclusion Support (KIS) providing packages including additional assistants for children with severe and complex needs. For kindergartens and families of children with additional needs across Central Highlands, South-Western, and broader regions.
• School Leaver Employment Supports (SLES) NDIS program for school leavers to build skills and confidence to transition from Year 12 into employment through individualised or group programs including identifying strengths, resume preparation, interview training, and work experience. For young people with disability finishing secondary school.
• Feeding Clinic Paediatric feeding disorder support services provided by trained speech pathologists and occupational therapists using neurodiversity affirming approaches, including SOS approach to feeding, tube weaning, and ARFID support. For children with paediatric feeding disorders and their families.
• Parent Support Groups Support groups for parents or carers of children or adults with disability offering opportunities to share experiences, learn from others, form friendships, hear about local services, and gain information about specific disabilities. For parents and carers of NDIS participants.

Quantifiable outcome

• Over 1000 children and adults supported with NDIS plans
• +1 more outcomes

Named customers8 records

Segments4 records

Ideal customer profiles3 records

Technology focussed No

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Feature4 records

Scale indicators4 records

Recent moves6 records

Expansion highlights5 records

Broad incumbents

• Aruma: National disability provider (formed from merger of House with No Steps and Menzies) offering accommodation, therapy, and support services nationwide. Overlaps directly with Pinarc's core offerings but at much larger scale and broader geography.
• Life Without Barriers: National NFP disability and community services provider with NDIS-registered services across Australia, including therapy and support coordination. Comparable to Pinarc in service mix but operates at significantly greater national scale and broader service portfolio.

Regional players

• Cerebral Palsy Alliance: NSW-headquartered disability provider specializing in cerebral palsy and complex needs, with therapy, accommodation, and research capabilities. Comparable to Pinarc's complex-needs focus and therapy-led model but based in NSW.
• Multicap: Queensland and NSW-based disability and community services provider offering therapy, accommodation, and day programs. Comparable in wraparound disability service model though operating in different geography.
• Intereach: Regional NFP operating across northern Victoria and southern NSW providing disability, community, and children's services. Comparable in regional NFP positioning and community-based service delivery to Pinarc, with some geography overlap in Victoria.
• CPL (Choice, Passion, Life): Queensland-headquartered disability provider delivering therapy, allied health, and supported employment. Comparable service breadth to Pinarc (especially around SLES and therapy) but with Queensland geographic focus.
• Northcott: NSW-based disability service provider delivering allied health therapy, plan management, and support coordination. Highly comparable service portfolio to Pinarc but operates primarily in NSW rather than Victoria.
• Sunnyfield: NSW/QLD-based disability services provider offering accommodation, supported employment, and day programs. Comparable in adult-focused day programs and community participation offerings though not active in Victoria.

Direct peers

• Yooralla: One of Victoria's oldest disability service providers, offering therapy, support coordination, accommodation, and respite. Comparable in lifecycle service breadth and Victorian geographic focus, though operating at a larger scale than Pinarc.
• Scope Australia: Major Victorian disability services provider delivering therapy, accommodation, and support coordination across the state. Highly comparable to Pinarc in service mix (allied health, plan management, day programs) and Victorian footprint, making it the closest direct peer for catchment overlap.

Market position

Strengths5 records

Weaknesses5 records

Competitive moat6 records

Key risks6 records

Key highlights7 records

Customer concentration

• Facebookfacebook.com/PinarcDisability
• Instagraminstagram.com/pinarc_disability_support
• Xx.com/pinarcsupport

Compliance1 record

Revenue estimate

Valuation estimate

Number of profiles

Profiles11 records

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about Pinarc