SystemCraft
SystemCraft is an Australian IT managed services provider founded in 1989 in Sydney, serving SMEs, schools, and industry associations with help desk, managed services, hosted infrastructure, disaster recovery, and hardware/software reselling.
- Company typePrivate
- Founded1989
- HeadquartersLeichhardt, Australia
- Headcount11–50
- GTM typeB2B
- OfferingServices
What SystemCraft does
SystemCraft Pty Ltd is an Australian IT services provider founded in 1989 and headquartered in Leichhardt, Sydney. The company delivers outsourced IT infrastructure and support services to small and medium-sized enterprises (SMEs), with a service portfolio spanning help desk support, IT maintenance, managed services, hosted/cloud services, disaster recovery, and hardware/software reselling. SystemCraft serves customers across multiple sectors including SMEs, schools, and industry associations, with delivery capability positioned as Australia-wide.
The company's core technology stack is built around multi-vendor partnerships with Microsoft, Red Hat, Novell, Cisco, VMware, and Dell EqualLogic, providing integration capabilities across on-premises and hosted environments. Its engineering team is cited as holding 100+ combined years of experience. SystemCraft's business model is anchored on recurring managed services contracts complemented by professional services (help desk, maintenance), hardware/software resale, and hosted service subscriptions. The company is privately held with no external investors and operates without public revenue disclosure or published pricing.
Customer relationships are characteristically long-tenured, with multiple clients having retained SystemCraft for 15+ years, in some cases growing alongside the company from 4-5 staff operations to 200+ staff. The firm's website reflects a 2017 copyright, suggesting limited recent investment in digital presence or marketing infrastructure. No AI, ML, or data-driven capabilities are disclosed across the service portfolio.
SystemCraft firmographics
Firmographics- Name
- SystemCraft
- Legal name
- SystemCraft Pty Ltd
- Website
- https://systemcraft.com.au
- Company type
- Private
- Founded year
- 1989
- Operating status
- Operating
- Headcount range
- 11–50 employees
- Short description
- SystemCraft is an Australian IT managed services provider founded in 1989 in Sydney, serving SMEs, schools, and industry associations with help desk, managed services, hosted infrastructure, disaster recovery, and hardware/software reselling.
- Ownership category
- akta.pro rank
SystemCraft industry classification
Industry- Product category
- Managed IT Services
- NAICS
- Computer Systems Design and Related Services (54151), Computer Facilities Management Services (541513)
- SIC
- Services-Computer Integrated Systems Design (7373)
- akta.pro primary industry
- ITSM Managed Services (Run/Operate/Optimize) (BPAEAJAN)
- akta.pro secondary industry
- IT Program/Project Management (PMO) & Delivery Assurance (BPAEAAAO)
Keywords
Where SystemCraft is headquartered
LocationHeadquarters
- HQ city
- Leichhardt
- HQ country
- Australia
- HQ region
- Oceania
Offices1 record
Markets served
SystemCraft business model
Business model- GTM type
- B2B
- Offering type
- Services
- Cost components
- Personnel, Technology or R&D, Operations, Infrastructure, Marketing or Sales
Revenue model
- Managed Services: Recurring managed services contracts providing ongoing IT infrastructure management, maintenance, and support for small to medium enterprises.
- Hardware and Software Sales: One-time hardware and software product sales including Dell Equallogic SAN storage solutions and various software licenses.
- Professional Services: Installation and configuration services, on-call services, and project-based work for network infrastructure deployments.
- Hosted Services: Cloud-based hosted services providing infrastructure and application hosting capabilities.
- Disaster Recovery Services: Disaster recovery and business continuity solutions ensuring data protection and rapid recovery capabilities.
Go-to-market motion1 record
Distribution channels1 record
Marketing channels1 record
SystemCraft product offering
Product offeringCore offering
SystemCraft delivers outsourced managed IT services to small and medium enterprises, schools, and industry associations in the Sydney metropolitan area. Its core offerings include ongoing IT management contracts, help desk support, hosted services, disaster recovery/business continuity, LAN/WAN network design and deployment, structured cabling, and procurement plus installation/configuration of hardware and software.
Product overview
SystemCraft Pty Ltd is an IT services company founded in 1989, providing integrated computer networking solutions Australia-wide for small to medium sized enterprises. The company offers a comprehensive suite of managed services including Help Desk, Maintenance and Support, Hosted Services, On Call Services, Disaster Recovery, Business Continuity solutions, Hardware and Software sales, and Installation and configuration services. This is a service-oriented portfolio rather than a packaged software product offering.
Differentiator
Problem solved
Functional benefit
Products and services
- Managed IT Services
- Help Desk Support
- Network Design and Deployment
- Hosted Services
- Disaster Recovery and Business Continuity
- Hardware and Software Sales
- Installation and Configuration Services
Quantifiable outcome
- 100+ combined years of engineering experience
- +1 more outcomes
Companies that use SystemCraft
Customer profileSegments3 records
Ideal customer profiles3 records
SystemCraft technology and API
TechnologyTechnology focussed No
API detail
- Has API
- No
- API docs
- API detail
Core technology
AI maturity
App detail
Feature2 records
SystemCraft partnerships and signals
Strategic signalPartnerships
Six partnerships are on record, tiered core.
- MicrosoftcoreCertified engineering expertise in Microsoft Windows Server and Microsoft Exchange solutions. Long-standing technology partnership providing enterprise software platforms for customer deployments.
- Red HatcoreEngineering team trained and certified in Red Hat enterprise solutions including Red Hat Linux server deployments.
- NovellcoreExtensive expertise with Novell NetWare, Novell SUSE, Novell GroupWise, BorderManager, and Zenworks solutions for enterprise customers.
- CiscocoreEngineering team trained and certified in Cisco networking solutions for LAN/WAN implementations.
- VMwarecoreVMware virtualization solutions deployed and supported for customer infrastructure with expertise in virtual server environments.
- Dell EquallogiccoreDell Equallogic SAN storage solutions installed and supported for enterprise customers requiring storage area network infrastructure.
Scale indicators5 records
Recent moves4 records
Expansion highlights3 records
SystemCraft competitors and assessment
Company assessmentBroad incumbents
- Atturra: Atturra is an Australian-listed IT services and managed services company serving mid-market and enterprise clients with cloud, infrastructure and managed support — a broader incumbent comparable to SystemCraft's integrated networking and managed services offering.
- Fujitsu Australia: Fujitsu Australia delivers managed infrastructure, networking and end-user support services across enterprise and mid-market — a broad incumbent with overlapping managed IT and networking offerings versus SystemCraft.
- DXC Technology Australia: DXC Technology is a global IT services firm with significant Australian operations providing managed services, workplace, and network support to enterprise and government — competing for the same managed IT services demand that SystemCraft addresses.
- Logicalis Australia: Logicalis is a global IT services and managed services provider with a strong Australian presence, offering networking, data centre, cloud and managed service capabilities that overlap with SystemCraft's LAN/WAN and managed services focus.
- Data#3: Data#3 is an Australian-listed IT services company offering managed services, cloud, infrastructure and integration across enterprise and SME segments — a broader incumbent competing for the same Australian managed services wallet.
- Telstra Enterprise (Managed Network Services): Telstra is Australia's largest telecommunications provider offering managed network, cloud and IT services to businesses of all sizes, including SMEs — a broad incumbent whose managed networking and IT services portfolio competes with SystemCraft's core offering.
- Insight Enterprises (ANZ): Insight Enterprises is a global IT solutions and managed services provider with Australian operations, offering hardware/software procurement plus managed services — overlapping SystemCraft's combined hardware sales and managed services model.
Direct peers
- Excite IT: Excite IT is a Sydney-based MSP delivering managed IT services, cloud, networking and help desk support to Australian SMEs, making it a direct local peer to SystemCraft's service portfolio and target market.
- Kloud: Kloud is an Australian managed IT and cloud services firm serving SMEs and mid-market clients with help desk, cloud migration and managed networking — closely overlapping SystemCraft's integrated networking and managed services offering.
- OutcomeIT: OutcomeIT is an Australian managed IT services provider focused on small and medium businesses, offering help desk, managed services, cloud and network support — directly comparable to SystemCraft's SME-focused managed services model.
Market position
Strengths4 records
Weaknesses4 records
Competitive moat4 records
Key risks5 records
Key highlights6 records
Customer concentration
SystemCraft social profiles
Digital presenceSystemCraft financial estimates
Financial estimateRevenue estimate
Valuation estimate
SystemCraft leadership team
Management profileNumber of profiles
SystemCraft funding detail
Funding detailFunding overview
Funding rounds
Investors
Funding detail is available on the Subscription and Enterprise plan.Contact sales →
SystemCraft M&A and investment
M&A and investmentM&A
Investments
M&A and investment is available on the Subscription and Enterprise plan.Contact sales →
Frequently asked questions about SystemCraft
What does SystemCraft do?
SystemCraft delivers outsourced managed IT services to small and medium enterprises, schools, and industry associations in the Sydney metropolitan area. Its core offerings include ongoing IT management contracts, help desk support, hosted services, disaster recovery/business continuity, LAN/WAN network design and deployment, structured cabling, and procurement plus installation/configuration of hardware and software.
Is SystemCraft a public or private company?
SystemCraft is a private company. It is classified as founder individual operated bootstrapped and is currently operating.
When was SystemCraft founded?
SystemCraft was founded in 1989. It employs 11 to 50 people.
Where is SystemCraft based?
SystemCraft is headquartered in Leichhardt, Australia, in the Oceania region.
How does SystemCraft make money?
Five revenue lines are on record. Managed Services are the primary driver. The others are hardware and Software Sales, professional Services, hosted Services and disaster Recovery Services.
Who are SystemCraft's main competitors?
Broad incumbents on record are Atturra, Fujitsu Australia, DXC Technology Australia, Logicalis Australia, Data#3, Telstra Enterprise (Managed Network Services) and Insight Enterprises (ANZ). Direct peers are Excite IT, Kloud and OutcomeIT.
Does SystemCraft have an API?
No public API is recorded for SystemCraft.
What industry is SystemCraft in?
SystemCraft's product category is Managed IT Services. Its primary akta.pro industry code is BPAEAJAN, ITSM Managed Services (Run/Operate/Optimize), with a secondary code of BPAEAAAO, IT Program/Project Management (PMO) & Delivery Assurance. Its NAICS code is 54151 and its SIC code is 7373.