NDIS Service Providers Melbourne

What NDIS Service Providers Melbourne does

Comfort Support Care, operating under the brand NDIS Service Providers Melbourne, is a privately held Australian disability support services provider registered under the National Disability Insurance Scheme (NDIS). The company delivers a comprehensive NDIS service portfolio to participants aged 7-65 with significant and permanent disabilities across two geographic markets: Melbourne, Victoria (primary) and Perth, Western Australia (secondary). Its service stack spans core disability support (personal care, household tasks, community participation, transportation), community nursing delivered by registered nurses, support coordination, supported employment, and a full accommodation line including Supported Independent Living (SIL), Short Term Accommodation (STA), Specialist Disability Accommodation (SDA), respite care, and NDIS holiday accommodation. The company operates across 13+ Melbourne suburbs and 13+ Perth suburbs with dedicated service pages per locality.

The underlying technology stack is service-delivery rather than platform-based. There is no disclosed proprietary software, no mobile application, no public API, and no AI/ML components. Operations run on a website-centric model (comfortsupportcare.com.au) backed by organic social channels (Facebook, Instagram), a structured referral intake page for support coordinators and healthcare professionals, and educational blog content for SEO-led top-of-funnel acquisition. The competitive positioning emphasizes former-healthcare-professional staff, 24/7 availability, real estate partnerships enabling rapid accommodation arrangement, and local community engagement.

The business model is B2C/B2B2C with revenue generated entirely through NDIS plan funding. Comfort Support Care accepts self-managed, plan-managed, and NDIA-managed participants and is paid according to individual participant NDIS plan allocations under the NDIA price guide. There is no publicly disclosed pricing, no subscription tiers, and no revenue figures available. The company is privately operated with no evidence of institutional investment, parent company ownership, or external funding; ownership is described as founder-operated. Customer testimonials are exclusively from individual participants (Allison, Albert, Savrish), with no enterprise or government anchor accounts disclosed.

Name

NDIS Service Providers Melbourne

Legal name

Comfort Support Care

Website

https://comfortsupportcare.com.au

Company type

Private

Operating status

Operating

Short description

Comfort Support Care is a privately held, NDIS-registered disability support provider delivering personal care, community nursing, support coordination, supported employment, and SIL/STA/SDA accommodation services to NDIS participants across 13+ Melbourne suburbs and 13+ Perth suburbs in Australia.

Ownership category

akta.pro rank

Product category

Disability Support Services (NDIS)

NAICS

Services for the Elderly and Persons with Disabilities (624120), Home Health Care Services (62161), Other Residential Care Facilities (62399)

SIC

Services-Social Services (8300), Services-Home Health Care Services (8082)

akta.pro primary industry

Companion Care & Social Support (non-clinical) (HLADAGAB)

akta.pro secondary industries

Respite Care for Adults with Disabilities / Special Needs (HSABAGAI), Morning/Bedtime Routine Assistance (HSABABAH)

Keywords

• NDIS disability support
• Supported independent living
• Community nursing care
• Support coordination services
• Respite and accommodation

Headquarters

HQ city

Melbourne

HQ country

Australia

HQ region

Oceania

Offices2 records

Markets served

GTM type

B2C

Offering type

Services

Cost components

Personnel, Operations, Marketing or Sales, Technology or R&D, Infrastructure

Revenue model

1. NDIS Plan Funded Services: Revenue is generated through NDIS (National Disability Insurance Scheme) funding. Services are funded based on participant NDIS plans, which cover disability support, accommodation, employment support, nursing services, and support coordination. The company accepts self-managed, plan-managed, and NDIA-managed participants.

Go-to-market motion2 records

Distribution channels3 records

Marketing channels5 records

Core offering

Comfort Support Care delivers NDIS-funded disability support services to participants across Melbourne and Perth. Its core offering covers daily personal care, community nursing, supported employment, support coordination, and a range of accommodation supports including Supported Independent Living (SIL), Short-Term Accommodation (STA), Specialist Disability Accommodation (SDA), and holiday stays.

Product overview

Comfort Support Care is a service-based organization offering a comprehensive portfolio of NDIS (National Disability Insurance Scheme) disability support services across Melbourne, Victoria and Perth, Western Australia. The offering consists of core support services (disability support, community nursing, household tasks, support coordination, supported employment, transportation, and community participation) complemented by accommodation services (SIL, STA, SDA, respite care, and holiday accommodation). The services are delivered by qualified and experienced support staff, with personalized support plans developed for each participant to address their unique needs and goals.

Differentiator

Problem solved

Functional benefit

Products and services

• Disability support (daily personal care and community participation) In-person assistance with personal activities and community participation delivered to NDIS participants in Melbourne and Perth by support workers.
• Community nursing services Nursing care delivered in the community for NDIS participants requiring clinical or complex health supports in their homes or community settings.
• Supported employment Vocational and employment supports that assist NDIS participants with preparation, placement, and ongoing support to obtain and maintain employment.
• Support coordination Coordination of an NDIS participant's plan, helping them connect with providers, build capacity, and use their funded supports effectively.
• Supported Independent Living (SIL) accommodation Ongoing accommodation and daily support for NDIS participants living in shared or independent settings with continuous staff assistance as funded under SIL.
• Short-Term Accommodation (STA) Short-term accommodation for NDIS participants that also delivers respite for primary carers, provided in a staffed setting for temporary stays.
• Specialist Disability Accommodation (SDA) Specialist disability housing for NDIS participants with extreme functional impairment or very high support needs, designed to meet SDA design standards.
• Household tasks support In-home assistance with household tasks such as cleaning, meal preparation, and general home maintenance for NDIS participants.
• Transport assistance Transport assistance that enables NDIS participants to travel to appointments, work, community activities, and other destinations.
• Development of life skills Coaching and supports that help NDIS participants build daily living and independent living skills such as budgeting, cooking, travel, and self-care.
• Respite care Planned and emergency respite supports designed to give primary carers of NDIS participants a break while ensuring participant safety and continuity of care.
• Holiday accommodation Supported holiday accommodation for NDIS participants, providing staffed, accessible holiday stays and related travel support.

Named customers3 records

Segments3 records

Ideal customer profiles2 records

Technology focussed No

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Partnerships

One partnership is on record.

• National Disability Insurance Agency (NDIA)coreOthersRegulatory partnership with the Australian government body responsible for administering the NDIS. Comfort Support Care is an approved NDIS provider delivering registered disability services under the National Disability Insurance Scheme. The company works within NDIA guidelines and funding frameworks.

Scale indicators2 records

Recent moves6 records

Expansion highlights6 records

Broad incumbents

• Aruma: One of Australia's largest national disability service providers, delivering NDIS-funded support, accommodation, and employment services across multiple states. Direct overlap with Comfort Support Care's core NDIS service lines, but at significantly greater scale and geographic reach.
• Life Without Barriers: Major Australian disability and out-of-home care provider offering NDIS-aligned services including accommodation, daily living support, and community participation. Comparable service portfolio and customer base to Comfort Support Care, but operating at national scale with institutional backing.

Direct peers

• Achieve Australia: Sydney-headquartered NDIS provider delivering supported independent living, community participation, and employment supports. Directly comparable service mix to Comfort Support Care's accommodation and daily-living offerings, primarily competing for NSW participants.
• Sunnyfield: NSW-based NDIS-registered provider of accommodation, daily life, and community participation supports for people with disability. Operates in a similar full-stack NDIS service model, with primary geographic overlap limited to being a comparable Australian operator.
• Mable: Australian online marketplace enabling NDIS participants to find disability and aged care support workers. Highly comparable participant base and use cases (personal care, community access, daily living), competing for the same NDIS-funded hours through a different delivery model.
• Northcott: Established NSW-based NDIS provider offering therapy, accommodation, daily living, and community participation services. Significant overlap with Comfort Support Care's full-stack NDIS portfolio, though concentrated in NSW/ACT rather than VIC/WA.
• Hireup: NDIS-registered online platform connecting people with disabilities to independent support workers across Australia. Competes directly with Comfort Support Care for NDIS-funded personal care and community participation hours, but differentiates via a tech-enabled marketplace model.
• Yooralla: One of Victoria's largest disability service providers, delivering NDIS-funded daily living, accommodation, therapy, and community participation supports. Directly comparable service portfolio and Victorian geographic overlap with Comfort Support Care's primary footprint.
• Cerebral Palsy Alliance: Major NDIS-registered provider offering therapy, accommodation, equipment, and daily living supports primarily across NSW and ACT. Overlaps with Comfort Support Care on accommodation and life-skills services for participants with significant disabilities.
• Scope Australia: Victoria-headquartered disability service provider delivering NDIS-funded accommodation, therapy, and daily living supports. Direct overlap with Comfort Support Care's Victorian service lines and participant profile.

Market position

Strengths5 records

Weaknesses5 records

Competitive moat4 records

Key risks7 records

Key highlights7 records

Customer concentration

• Facebookfacebook.com/comfortsupportcare
• Instagraminstagram.com/comfort.support.care
• Xx.com/Comfortsupporta

Compliance2 records

Revenue estimate

Valuation estimate

Number of profiles

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about NDIS Service Providers Melbourne