Retail Customer Experience
- Company typePrivate
- Founded2007
- HeadquartersLouisville, United States
- Headcount11–50
- GTM typeB2B
- OfferingDigital Commerce or Content
Retail Customer Experience firmographics
Firmographics- Name
- Retail Customer Experience
- Legal name
- Connect Media
- Website
- https://retailcustomerexperience.com
- Company type
- Private
- Founded year
- 2007
- Operating status
- Operating
- Headcount range
- 11–50 employees
- Ownership category
- akta.pro rank
Retail Customer Experience industry classification
Industry- Product category
- Retail Industry Media & Publishing
- akta.pro primary industry
- Shopper & Retail Insights (In-Store/Path-to-Purchase, Category Insights) (MPAAALAJ)
Keywords
Where Retail Customer Experience is headquartered
LocationHeadquarters
- HQ city
- Louisville
- HQ country
- United States
- HQ region
- North America
Offices1 record
Markets served
Retail Customer Experience business model
Business model- GTM type
- B2B
- Offering type
- Digital Commerce or Content
- Cost components
- Personnel, Operations, Marketing or Sales, Technology or R&D
Revenue model
- Advertising & Sponsorships: Primary revenue stream from display advertising, sponsored content, and brand placements across the website, newsletters, and podcast episodes. Advertisers include retail technology vendors, solution providers, and industry suppliers.
- Event Sponsorships & Registrations: Revenue from hosting and producing industry events including the Automated Retail & Kiosk Innovation Show and Restaurant Franchising & Innovation Summit. Includes sponsorship packages and paid registrations.
- Vendor Directory & Showcase Listings: Paid visibility for retail technology vendors through featured vendor placements, company profiles, and product showcases on the platform.
Go-to-market motion1 record
Distribution channels3 records
Marketing channels8 records
Retail Customer Experience product offering
Product offeringCore offering
Retail Customer Experience is a B2B digital media platform operated by Connect Media that delivers news, articles, features, blogs, podcasts, webinars, and educational resources covering retail customer experience topics including AI, omnichannel retail, e-commerce, payments, customer service, consumer behavior, and marketing. The platform monetizes its audience of retail industry professionals through advertising, sponsored content, event sponsorships and registrations, and paid vendor directory listings. It also produces industry events such as the Automated Retail & Kiosk Innovation Show and the Restaurant Franchising & Innovation Summit.
Product overview
Retail Customer Experience is a digital media and publishing platform operated by Connect Media that provides comprehensive coverage of retail technology news, insights, and industry events. The platform operates as a content hub with multiple integrated offerings: a news and media platform delivering articles, features, and commentary on retail CX topics; the CX Innovators Podcast series featuring industry leader interviews; a webinars and videos content hub with on-demand educational material; a resources library of white papers, case studies, and infographics sponsored by technology vendors; a vendor solutions directory connecting retailers with technology providers; and industry events including the Automated Retail & Kiosk Innovation Show. The platform organizes content across topic centers covering Technology, AI, Omnichannel Retail, E-commerce, Payments, Customer Service, Consumer Behavior, and Marketing.
Differentiator
Problem solved
Functional benefit
Brands
- CX Innovators Podcast: Podcast series featuring interviews with retail industry leaders on customer experience strategies and innovations.
- Digital Signage Today Podcast
- Let's Talk Retail
- The Retail Nomad
Products and services
- Retail Customer Experience News & Media Platform A digital media platform providing news, articles, features, and commentary on retail customer experience topics including technology, AI, omnichannel retail, e-commerce, payments, customer service, consumer behavior, and marketing.
- CX Innovators Podcast A podcast series featuring interviews and discussions with retail industry leaders about customer experience strategies, technology innovations, and best practices.
- Webinars & Videos Content Hub On-demand webinars, video interviews, and event coverage covering retail technology topics including AI, digital signage, POS systems, and customer experience solutions.
- Resources Library (White Papers, Case Studies, Infographics) A library of educational resources including white papers, case studies, infographics, and special reports on retail technology, customer experience, and industry trends presented by technology vendors.
- Vendor Solutions Directory A directory connecting retailers with technology vendors and solution providers, categorized by topics including AI, digital signage, kiosks, POS, payments, and retail verticals.
- Automated Retail & Kiosk Innovation Show Industry event focused on automated retail and kiosk technology, providing networking and education for retail technology professionals, with sponsorship and exhibit opportunities.
Companies that use Retail Customer Experience
Customer profileNamed customers12 records
Segments3 records
Ideal customer profiles2 records
Retail Customer Experience technology and API
TechnologyTechnology focussed No
API detail
- Has API
- No
- API docs
- API detail
Core technology
AI maturity
App detail
Retail Customer Experience partnerships and signals
Strategic signalPartnerships
14 partnerships are on record, tiered core and minor.
- Toshiba Global Commerce SolutionscoreFeatured vendor and topic sponsor for retail systems and technology content. Presents multiple resources including white papers, infographics, and case studies on modular POS technology and retail resilience.
- eyefactive GmbHcoreFeatured vendor showcasing interactive touchscreen software and retail technology platform. Contributes multiple case studies and white papers on omnichannel retail and digital customer experience.
- National Retail Solutions (NRS)coreFeatured vendor and resource presenter on integrated POS systems for independent retailers. White paper contributor on helping independent retailers compete effectively.
- HP Inc.minorFeatured vendor showcasing HP Engage One POS and retail technology solutions through vendor directory and product showcase.
- Burroughs, Inc.minorFeatured vendor providing payment and transaction automation services. Presents resources on digital transformation and depot repair services.
- HughesminorWebinar presenter on in-store digital communication and employee communication through digital screens.
- E Ink CorporationminorResource presenter on sustainable digital out-of-home advertising and ePaper technology solutions for retail environments.
- Zebra TechnologiesminorCase study presenter on pharmacy retail technology and Fast4shop inventory management solutions.
- PlustekminorResource presenter on scanner solutions for auto dealership and retail business digital transformation.
- ScreenverseminorPodcast sponsor and vendor with multiple podcast episodes on DOOH buying strategy and digital signage innovation.
- ModulateminorOn-demand webinar presenter on responsible AI in customer experience voice channels.
- Engage PeopleminorPodcast sponsor and vendor providing loyalty program technology insights through podcast episode.
- NRF Retail's Big ShowminorEvent partnership with video coverage and vendor interviews from NRF 2026 retail conference.
- Connect Media (Parent Company)coreParent company operating network of retail industry publications including ATM Marketplace, Digital Signage Today, Fast Casual, Food Truck Operator, Kiosk Marketplace, Pizza Marketplace, QSR Web, and Vending Times.
Scale indicators7 records
Recent moves6 records
Expansion highlights5 records
Retail Customer Experience competitors and assessment
Company assessmentDirect peers
- RIS News: B2B media brand focused on retail technology, loss prevention, and store operations. Closely comparable editorial scope (POS, retail tech, customer experience) and audience of retail technology decision-makers.
- Digital Commerce 360: B2B media brand covering e-commerce, omnichannel, and retail technology through news, research reports, and events. Direct comparable in content scope (retail tech/digital) and monetization model (advertising, sponsored research, events).
- Chain Store Age: Long-running B2B retail trade publication covering store operations, technology, and customer experience. Comparable as a retail-vertical trade media competitor with advertising, events, and editorial offerings targeting similar retail-tech advertisers.
- Retail Dive: Industry Dive's retail vertical publication delivering daily news and analysis to retail executives. Directly comparable as a B2B trade media brand covering retail technology, omnichannel, and store operations with advertising and sponsored content monetization.
- Networld Media Group: B2B media company operating a portfolio of retail-technology publications including Kiosk Marketplace, Pizza Marketplace, and Fast Casual — structurally similar to Connect Media's multi-brand portfolio and a direct competitive comparable.
Broad incumbents
- Emerald Holding: B2B media and events company operating trade shows and publications across multiple verticals. Comparable as a diversified incumbent combining events with trade media monetization, competing for retail-tech marketing budgets.
- Industry Dive: Venture-backed B2B media company operating 30+ industry-specific publications including Retail Dive. Comparable business model at greater scale, representing the well-capitalized incumbent that competes for retail-tech advertising budgets.
- Informa Markets: Global B2B events and media conglomerate producing retail and technology events (e.g., NRF-related properties) and trade publications. Comparable as a larger diversified incumbent combining events and trade media in retail/tech.
Others
- Digital Signage Federation: Industry association and content publisher for the digital signage vertical covered heavily by Retail Customer Experience. Comparable as an adjacent ecosystem participant providing vendor visibility and thought leadership content in the same sub-vertical.
Regional players
- Vending Times: Long-running B2B publication covering vending, micro-markets, and unattended retail — adjacent sub-vertical to Retail Customer Experience's automated retail coverage. Comparable as a specialized trade media brand in the broader retail-tech ecosystem served by Connect Media.
Market position
Strengths4 records
Weaknesses5 records
Competitive moat3 records
Key risks6 records
Key highlights6 records
Customer concentration
Retail Customer Experience social profiles
Digital presenceRetail Customer Experience financial estimates
Financial estimateRevenue estimate
Valuation estimate
Retail Customer Experience leadership team
Management profileNumber of profiles
Profiles1 record
Retail Customer Experience funding detail
Funding detailFunding overview
Funding rounds
Investors
Funding detail is available on the Subscription and Enterprise plan.Contact sales →
Retail Customer Experience M&A and investment
M&A and investmentM&A
Investments
M&A and investment is available on the Subscription and Enterprise plan.Contact sales →
Frequently asked questions about Retail Customer Experience
What does Retail Customer Experience do?
Retail Customer Experience is a B2B digital media platform operated by Connect Media that delivers news, articles, features, blogs, podcasts, webinars, and educational resources covering retail customer experience topics including AI, omnichannel retail, e-commerce, payments, customer service, consumer behavior, and marketing. The platform monetizes its audience of retail industry professionals through advertising, sponsored content, event sponsorships and registrations, and paid vendor directory listings. It also produces industry events such as the Automated Retail & Kiosk Innovation Show and the Restaurant Franchising & Innovation Summit.
Is Retail Customer Experience a public or private company?
Retail Customer Experience is a private company. It is classified as corporate owned and is currently operating.
When was Retail Customer Experience founded?
Retail Customer Experience was founded in 2007. It employs 11 to 50 people.
Where is Retail Customer Experience based?
Retail Customer Experience is headquartered in Louisville, United States, in the North America region.
How does Retail Customer Experience make money?
Three revenue lines are on record. Advertising & Sponsorships are the primary driver. The others are event Sponsorships & Registrations and vendor Directory & Showcase Listings.
Who are Retail Customer Experience's main competitors?
Direct peers on record are RIS News, Digital Commerce 360, Chain Store Age, Retail Dive and Networld Media Group. Broad incumbents are Emerald Holding, Industry Dive and Informa Markets. Digital Signage Federation is listed as an others. Vending Times is listed as a regional player.
Does Retail Customer Experience have an API?
No public API is recorded for Retail Customer Experience.
What industry is Retail Customer Experience in?
Retail Customer Experience's product category is Retail Industry Media & Publishing. Its primary akta.pro industry code is MPAAALAJ, Shopper & Retail Insights (In-Store/Path-to-Purchase, Category Insights).