EPIC Assist
EPIC Assist is an Australian not-for-profit NDIS provider, founded in 1990, that delivers disability employment services, telehealth mental health counselling, and digital skills training to people with disability across Queensland, NSW, and Tasmania via 48 service centres.
- Company typePrivate
- Founded1990
- HeadquartersBrisbane, Australia
- Headcount101–250
- GTM typeB2C
- OfferingServices
What EPIC Assist does
EPIC Assist, legally EPIC Employment Service Inc., is a not-for-profit Australian charity and registered NDIS provider founded in 1990 and headquartered at 75 Robinson Road, Nundah, Queensland. The organisation supports people with disability across three states — Queensland, New South Wales, and Tasmania — through 48 service centres spanning from Far North Queensland to Tasmania. Its portfolio centres on three core services: a telehealth-first Mental Health Service delivering trauma-informed, culturally responsive, neurodiversity-affirming short-term counselling; Disability Employment Services (DES) and Inclusive Employment Australia (IEA)-aligned employment support that helps participants find, secure, and sustain work; and the Digital Skills Training program co-designed with CSI Flinders to build digital literacy for everyday life and employment. Sub-brands EPIC Shield and Chapter 1 Employment extend the service portfolio under the EPIC umbrella.
EPIC's go-to-market is predominantly sales-led through formal referral pathways with IEA providers, NDIS providers, support coordinators, and community organisations, supplemented by direct self-referrals. Revenue is generated through NDIS plan funding (self-managed, plan-managed, or NDIA-managed), IEA provider arrangements, government-funded disability employment services, and fee-for-service counselling (AUD $120 per 50-minute telehealth session, with multi-session package pricing). Since inception the organisation has assisted 275,000+ participants, secured 46,000+ sustainable jobs, partnered with 32,000+ employers, and sustained a 40% annual caseload employment success rate, with Net Promoter Score rising from 37 in 2016 to 89 in 2025.
EPIC maintains ISO 9001 quality management and ISO 27001 information security certifications through DNV-GL and complies with National Standards for Disability Services. Its staff profile — over 30% with lived experience of disability and up to 33% from culturally and linguistically diverse backgrounds — underpins service credibility. The organisation has also contributed to international knowledge-sharing initiatives in Scotland, Slovakia, and the Czech Republic, and has provided over AUD $1 million in community grants through its impact programs.
EPIC Assist firmographics
Firmographics- Name
- EPIC Assist
- Legal name
- EPIC Employment Service Inc.
- Website
- https://epicassist.org
- Company type
- Private
- Founded year
- 1990
- Operating status
- Operating
- Headcount range
- 101–250 employees
- Short description
- EPIC Assist is an Australian not-for-profit NDIS provider, founded in 1990, that delivers disability employment services, telehealth mental health counselling, and digital skills training to people with disability across Queensland, NSW, and Tasmania via 48 service centres.
- Ownership category
- akta.pro rank
EPIC Assist industry classification
Industry- Product category
- Disability Employment Services
- NAICS
- Vocational Rehabilitation Services (6243), Services for the Elderly and Persons with Disabilities (624120)
- SIC
- Services-Social Services (8300), Services-Health Services (8000)
- akta.pro primary industry
- Disability Services & Assistive Solutions (Accessibility, Assistive Tech) (BPAGALAM)
- akta.pro secondary industry
- Assistive Technology & Accessible Digital Skills (EDAAAIAK)
Keywords
Where EPIC Assist is headquartered
LocationHeadquarters
- HQ city
- Brisbane
- HQ country
- Australia
- HQ region
- Oceania
Offices1 record
Markets served
EPIC Assist business model
Business model- GTM type
- B2C
- Offering type
- Services
- Cost components
- Personnel, Operations, Technology or R&D, Marketing or Sales, Infrastructure
Revenue model
- NDIS Registered Provider Services: EPIC is a registered NDIS provider delivering disability employment services and mental health support funded through NDIS plans (self-managed, plan-managed, or NDIA-managed plans subject to plan inclusions).
- Inclusive Employment Australia (IEA) Funded Support: Mental health services for IEA participants funded through IEA provider arrangements.
- Fee-for-Service Counselling: Private counselling sessions available through self-referral or referrer-assisted pathways at fixed rates. Sessions not eligible for Medicare rebates.
- Disability Employment Services (DES): Australian Government-funded disability employment services helping people with disability find and maintain meaningful employment.
Pricing tiers
| Model | Billing | Price |
|---|---|---|
| Unit Pricing | Pay-as-you-go | Telehealth - Standard Session |
| Unit Pricing | Pay-as-you-go | Telehealth - Pre-paid Package (3 sessions) |
| Unit Pricing | Pay-as-you-go | Telehealth - Pre-paid Package (6 sessions) |
| Unit Pricing | Pay-as-you-go | Telehealth - Pre-paid Package (10 sessions) |
| Unit Pricing | Pay-as-you-go | In-Person Nundah Office - Standard Session |
| Unit Pricing | Pay-as-you-go | In-Person Nundah - Pre-paid Package (3 sessions) |
| Unit Pricing | Pay-as-you-go | In-Person Nundah - Pre-paid Package (6 sessions) |
| Unit Pricing | Pay-as-you-go | In-Person Nundah - Pre-paid Package (10 sessions) |
| Unit Pricing | Pay-as-you-go | Outreach Sessions |
Go-to-market motion1 record
Distribution channels4 records
Marketing channels8 records
EPIC Assist product offering
Product offeringCore offering
EPIC Assist is a registered NDIS provider delivering disability employment services, a telehealth-first Mental Health Service for people with disability, NDIS participants and IEA clients, and a Digital Skills Training program co-designed with CSI Flinders. Services are delivered across 48 service centres and via telehealth, helping people with disability build skills, confidence, and wellbeing to find and maintain meaningful employment.
Product overview
EPIC Assist operates as a registered NDIS provider offering a portfolio of services focused on disability employment and mental health support. The core offerings include the Mental Health Service (telehealth-first counselling and wellbeing support), Digital Skills Training (digital literacy co-designed with CSI Flinders), and Far North Queensland Capacity Building Employment Supports. Additional branded services include EPIC Shield and Chapter 1 Employment. The organization provides services to NDIS participants, Inclusive Employment Australia (IEA) users, and fee-for-service clients.
Differentiator
Problem solved
Functional benefit
Brands
- EPIC Shield: A related service/organization under the EPIC brand umbrella.
- Chapter 1 Employment
- Digital Skills Training
Products and services
- Mental Health Service
Quantifiable outcome
- 40% annual caseload employment success rate consistently achieved, above industry benchmarks
- +4 more outcomes
Companies that use EPIC Assist
Customer profileNamed customers11 records
Segments6 records
Ideal customer profiles3 records
EPIC Assist technology and API
TechnologyTechnology focussed No
API detail
- Has API
- No
- API docs
- API detail
Core technology
AI maturity
App detail
Feature2 records
EPIC Assist partnerships and signals
Strategic signalPartnerships
Nine partnerships are on record, tiered core and minor.
- FAN (Food & Agribusiness Network)coreSix-year strategic relationship with FAN on the Sunshine Coast creating employment pathways in regional industries. EPIC works with FAN to understand local labour markets, create employment opportunities for people with disability, and empower businesses to recruit people with disability.
- NDS (National Disability Services)coreAustralia's peak body for disability services. EPIC partners with NDS to advocate for better policies and practices in disability employment.
- DEA (Disability Employment Australia)corePeak body for Australia's Disability Employment Services. EPIC works with DEA to drive innovation in disability employment services.
- CSI FlinderscoreCo-designed the Digital Skills Training program with people with disability, offering step-by-step support to learn practical digital skills.
- Yilayminor100% Indigenous-owned business that connected EPIC with artist Leah Cummins to create the organisation's journey told through art. Artwork featured on staff polo shirts.
- Tourism and Events Moreton BaycoreJointly created the Accessibility and Inclusiveness Excellence award to recognise businesses leading in inclusive workplaces and accessible services.
- AnglicareminorAnglicare engages with Australians to build communities of resilience, hope and justice. EPIC maintains membership for connection with like-minded organisations.
- Australian Human Resources Institute (AHRI)minorNational association representing HR and people management professionals. EPIC maintains membership for professional development and industry connections.
- Disability Employment Australia (DEA)corePeak body representing disability employment services. EPIC is a member for advocacy, support and resources to provide high-quality, innovative services.
Scale indicators12 records
Recent moves8 records
Expansion highlights7 records
EPIC Assist competitors and assessment
Company assessmentDirect peers
- APM Employment Services: One of Australia's largest Disability Employment Services (DES) providers, delivering NDIS, DES, and mental health employment support across all states and territories. Direct competitor to EPIC Assist for government DES contracts, NDIS-funded employment placements, and employer partnerships.
- MAX Solutions: Major Australian DES and employment services provider operating nationally across NDIS, DES, and Workforce Australia programs. Competes with EPIC for the same government disability employment funding pool and employer relationships.
- CoAct: Non-profit alliance of Australian DES providers delivering employment services under government contracts. Competitor and potential partner ecosystem for EPIC's disability employment service line.
- AtWork Australia: National Australian DES and NDIS employment services provider delivering disability employment support and mental health coaching. Direct competitor for NDIS participants and employer placements.
- AimBig Employment: Australian DES provider focused on placing people with disability into sustainable employment. Comparable to EPIC in NDIS-funded employment service delivery, employer engagement, and participant support models.
- Breakthru: Australian disability employment and NDIS provider (part of Royal Rehab group) operating across multiple states. Directly comparable to EPIC in NDIS-funded employment supports, mental health, and disability services.
- Joblife Employment: Australian DES provider with a regional Queensland footprint and disability employment focus. Direct geographic and service-line overlap with EPIC, especially in Far North Queensland and South East Queensland.
- Octec: Australian not-for-profit DES and NDIS provider with regional service centre footprint comparable to EPIC's. Competes for the same government disability employment contracts and NDIS participant referrals.
Broad incumbents
- Headspace: National youth mental health foundation operating a large network of centres funded by the Australian Government. Overlaps with EPIC on mental health service delivery, particularly for younger neurodivergent participants, though it serves a broader population.
Emerging players
- Mind Australia: One of Australia's largest community-managed mental health service providers, delivering psychosocial support, NDIS psychological services, and recovery-oriented care. Adjacent competitor for EPIC's Mental Health Service vertical.
Market position
Strengths5 records
Weaknesses5 records
Competitive moat5 records
Key risks7 records
Key highlights7 records
Customer concentration
EPIC Assist social profiles
Digital presenceEPIC Assist compliance and trust
Trust signalCompliance3 records
EPIC Assist financial estimates
Financial estimateRevenue estimate
Valuation estimate
EPIC Assist leadership team
Management profileNumber of profiles
Profiles1 record
EPIC Assist funding detail
Funding detailFunding overview
Funding rounds
Investors
Funding detail is available on the Subscription and Enterprise plan.Contact sales →
EPIC Assist M&A and investment
M&A and investmentM&A
Investments
M&A and investment is available on the Subscription and Enterprise plan.Contact sales →
Frequently asked questions about EPIC Assist
What does EPIC Assist do?
EPIC Assist is a registered NDIS provider delivering disability employment services, a telehealth-first Mental Health Service for people with disability, NDIS participants and IEA clients, and a Digital Skills Training program co-designed with CSI Flinders. Services are delivered across 48 service centres and via telehealth, helping people with disability build skills, confidence, and wellbeing to find and maintain meaningful employment.
Is EPIC Assist a public or private company?
EPIC Assist is a private company. It is classified as nonprofit foundation owned and is currently operating.
When was EPIC Assist founded?
EPIC Assist was founded in 1990. It employs 101 to 250 people.
Where is EPIC Assist based?
EPIC Assist is headquartered in Brisbane, Australia, in the Oceania region.
How does EPIC Assist make money?
Four revenue lines are on record. NDIS Registered Provider Services are the primary driver. The others are inclusive Employment Australia (IEA) Funded Support, fee-for-Service Counselling and disability Employment Services (DES).
Who are EPIC Assist's main competitors?
Direct peers on record are APM Employment Services, MAX Solutions, CoAct, AtWork Australia, AimBig Employment, Breakthru, Joblife Employment and Octec. Headspace is listed as a broad incumbent. Mind Australia is listed as an emerging player.
Does EPIC Assist have an API?
No public API is recorded for EPIC Assist.
What industry is EPIC Assist in?
EPIC Assist's product category is Disability Employment Services. Its primary akta.pro industry code is BPAGALAM, Disability Services & Assistive Solutions (Accessibility, Assistive Tech), with a secondary code of EDAAAIAK, Assistive Technology & Accessible Digital Skills. Its NAICS code is 6243 and its SIC code is 8300.