What Mikrono does

Mikrono, operated by CSA Software Services SPRL, is a Brussels-based cloud SaaS platform that provides online appointment scheduling, patient management, and automated communications tailored specifically to healthcare practitioners in Belgium. The platform supports online booking, email and SMS reminders (including customizable pre-appointment instructions such as fasting reminders), bulk cancellation notifications, waitlist management, online prepayment, video consultations, and an offline-capable mobile application for practitioners conducting home visits. A distinguishing technical element is bi-directional synchronization with six established Belgian medical practice management software platforms (Baltes, Dentadmin, Healthone, Careconnect, Medidoc, Provisu), which removes duplicate data entry between the scheduling layer and the clinical system of record. Data is hosted on OVH infrastructure within the EU under GDPR compliance.

The business operates on a tiered monthly subscription model priced at €19.90-€39.90 HTVA depending on practitioner type (dentists/specialists at the top tier, general practitioners and part-time or first-year practitioners at lower tiers), with additional agendas billed at €10/month each, an annual billing option equivalent to 11 months, and 200 Belgian SMS included in the top-tier plan. Go-to-market combines a product-led free one-month trial with inside-sales motions including a dedicated sales phone line, contact form, and free personalized online demos, plus a free 2-hour training session bundled with the first subscription. The company targets four primary medical verticals in Belgium: dentists, general practitioners (including those making house calls), gynecologists, and ophthalmologists, with specialization-specific feature pages on the website. Operational scale is small (1-10 employees), the company is privately held with no disclosed institutional funding, and primary contacts are Gaël Falez and Laurent Falez, consistent with a founder-/family-operated business.

Name

Mikrono

Legal name

CSA Software Services SPRL

Website

https://mikrono.com

Company type

Private

Founded year

2011

Operating status

Operating

Headcount range

1–10 employees

Short description

Mikrono is a Brussels-based cloud SaaS platform providing online appointment scheduling, SMS/email reminders, video consultations, and prepayment for Belgian healthcare practitioners, with bi-directional sync to local medical practice management software across dental, GP, gynecology, and ophthalmology specialties.

Ownership category

akta.pro rank

Headquarters

HQ city

Uccle

HQ country

Belgium

HQ region

Europe

Offices1 record

Markets served

GTM type

B2B

Offering type

Software

Cost components

Technology or R&D, Personnel, Infrastructure, Operations, Marketing or Sales

Revenue model

1. Monthly Subscription — Primary Agenda: Monthly subscription fee per agenda (full-featured) at €39.90/month excluding VAT for dentists and specialists, €29.90/month for general practitioners, with lower tiers at €19.90/month for part-time practitioners (4 half-days/week or fewer) or first-year new practitioners. Additional agendas for the same practice are billed at €10/month each. Billing is monthly, with an annual billing option that provides one free month (12 months paid for 11).
2. SMS Usage (Included and Overage): The primary agenda for dentists and specialists includes 200 SMS per month to Belgian numbers. Additional SMS usage beyond this allowance, and SMS for general practitioner plans (which do not include SMS by default), are likely billed as usage-based add-ons.
3. Additional Agenda Licenses: Each additional agenda for the same practice/cabinet is charged at €10/month HTVA, creating an upsell and expansion revenue stream as the practice grows.

Pricing tiers

Go-to-market motion2 records

Distribution channels2 records

Marketing channels4 records

Core offering

Mikrono is a cloud-based SaaS appointment scheduling and practice management platform built specifically for Belgian healthcare practitioners (dentists, general practitioners, gynecologists, and specialists). The platform provides online patient booking, automated email/SMS reminders, video consultations, online prepayment, and an offline-capable mobile application, with bi-directional synchronization to leading Belgian medical practice management software.

Product overview

Mikrono is a unified SaaS scheduling platform designed primarily for healthcare practices including general practitioners, gynecologists, and dentists. The core product is the Mikrono Core Platform for online appointment scheduling, which integrates with various medical practice management software (Baltes, Dentadmin, Healthone, Careconnect, Medidoc, Provisu). Optional add-on modules include Video Consultations for remote patient visits, a Prepayment Module for online payment collection, an SMS Notification Add-on (200 SMS/month included in full plan), and a Mobile Application for offline-capable appointment management. The platform operates on OVH cloud infrastructure in the EU and complies with GDPR requirements.

Differentiator

Problem solved

Functional benefit

Products and services

• Mikrono Online Scheduling Platform A cloud-based SaaS appointment scheduling and practice management platform for Belgian healthcare practitioners (dentists, general practitioners, gynecologists, and other specialists). It enables online patient booking, automated email and SMS reminders, video consultations, online prepayment, mass-cancellation and waitlist notifications, patient retention reminders, and bi-directional synchronization with leading Belgian medical practice management software. It is sold as a tiered monthly subscription with annual billing, a free one-month trial, and a free 2-hour training session included with the first subscription.
• Mikrono Mobile Application A smartphone application available on iOS/Android that allows practitioners to manage appointments on the go. It works offline without an internet connection, supports direct patient calling from the app, and provides navigation to patient addresses, making it particularly suited to general practitioners conducting home visits.

Quantifiable outcome

• Cancel all appointments for a day and notify all affected patients in 30 seconds
• +3 more outcomes

Segments3 records

Ideal customer profiles4 records

Technology focussed Yes

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Integration8 records

Feature12 records

Scale indicators1 record

Recent moves1 record

Expansion highlights2 records

Others

• Mindbody: Vertical SaaS for appointment-based SMBs (wellness, beauty, fitness) with consumer marketplace. Comparable as a subscription-based appointment platform with reminders and payments, but oriented to wellness rather than medical practice.
• Corilus (Healthone/Careconnect/Medidoc): Belgian healthcare software vendor providing Healthone, Careconnect, and Medidoc — all existing Mikrono integration partners. Adjacent rather than directly competing; if Corilus ships native scheduling, Mikrono's integration moat would erode.

Broad incumbents

• Calendly: Widely-used general-purpose scheduling tool with reminders, payments, and integrations. Comparable as a scheduling layer for individual practitioners, but lacks healthcare-specific features such as medical-software sync and patient retention.
• Acuity Scheduling: Established SMB-focused scheduling and intake platform owned by Squarespace, supporting healthcare and other verticals. Comparable on scheduling/reminder/payment mechanics but operates as a horizontal incumbent rather than healthcare-vertical specialist.
• Square Appointments: SMB appointment booking with integrated payments from Block/Square, targeting healthcare and personal-services verticals. Comparable as a low-friction appointment platform with built-in payments, but as part of a much broader commerce suite.

Direct peers

• Booksy: Appointment-booking SaaS targeting SMB service providers including healthcare and beauty, with mobile apps and reminder workflows. Comparable as a low-cost, PLG-friendly appointment platform for individual practitioners and small practices.
• Setmore: Online appointment scheduling platform with free and paid tiers, integrated payments, reminders, and website booking. Operationally comparable to Mikrono's SMB-friendly, self-serve appointment SaaS model.
• Doctolib: Dominant European healthcare appointment-booking platform operating in France, Germany, Italy, and the Netherlands. Directly comparable to Mikrono as a SaaS scheduling product for medical practices, but with a patient-facing marketplace, broader feature set, and substantially more capital.
• SimplyBook.me: Cloud-based appointment booking SaaS for SMBs across verticals including healthcare, with custom websites, reminders, and payment features. Comparable to Mikrono's subscription-tiered, feature-rich model aimed at independent practitioners.
• Doctena: Luxembourg-headquartered online medical appointment booking platform operating across Belgium, Luxembourg, the Netherlands, Germany, and Austria. Directly comparable to Mikrono's Belgium-focused online scheduling and reminder product.

Market position

Strengths4 records

Weaknesses4 records

Competitive moat5 records

Key risks6 records

Key highlights6 records

Customer concentration

• Xx.com/Mikr0n0
• LinkedInlinkedin.com/company/mikrono

Compliance1 record

Revenue estimate

Valuation estimate

Number of profiles

Profiles2 records

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about Mikrono