What Human IT does

Human IT (legal entity humanIT) is an Australian private technology consultancy founded in 2001 and headquartered in South Melbourne, Victoria. The firm exclusively serves the Australian for-purpose (non-profit) sector, including community legal centres, youth organisations, aged care providers, First Nations community organisations, and digital inclusion initiatives. It is a specialist partner rather than a generalist MSP, with all delivery built on the Microsoft Cloud ecosystem (Microsoft 365, Dynamics 365, Power Platform, and Azure AD). Human IT positions itself as a human-centred, incremental partner that co-designs technology solutions with NFP leadership rather than imposing fixed-scope projects.

The company's offering is structured as four integrated service pillars. Discovery ($5,000 one-time) is a workshop-based strategic planning engagement. Capability Building ($500/month) focuses on Microsoft 365 and Copilot adoption through coaching and work-practice embedding. Co-design & Development ($500/month base plus purchased Acceleration Credits) delivers agile Microsoft 365, Dynamics 365, and Power Platform solutions, including the proprietary Contacts Plus application - a mini-CRM with Outlook and SharePoint integration. Foundations is a managed security and IT support package aligned to Essential 8 Level 1, with components covering Microsoft Cloud, Desktop, Server, and Onsite Security & Management, an M365 Cloud Helpdesk, and Security Awareness Training. Foundations Lite extends the package to very small organisations.

Human IT's commercial model is predominantly subscription-based, designed to be accessible for budget-constrained NFP clients, and materially leverages Microsoft's Tech for Social Impact grant program to lower effective customer cost. Go-to-market is consultative and partnership-driven, supported by case studies with named customers including WEstjustice, Foundation for Young Australians, Hitnet (managing 70 digital inclusion hubs), Children's Ground, and Wintringham Aged Care. Strategic technology partners include Microsoft and Crayon, with philanthropic support from foundations such as William Buckland enabling specific client transformation programmes. The firm is independently owned, with no disclosed investors, funding rounds, or parent company.

Name

Human IT

Legal name

humanIT

Website

https://humanit.com.au

Company type

Private

Founded year

2001

Operating status

Operating

Headcount range

1–10 employees

Short description

Human IT is an Australian technology consultancy serving the for-purpose (non-profit) sector with Microsoft Cloud-based services spanning strategic planning, capability building, agile development, and managed security, delivered through low-cost subscriptions.

Ownership category

akta.pro rank

Product category

Managed IT Services and Microsoft Cloud Consulting for Non-profits

NAICS

Computer Facilities Management Services (541513), Computer Systems Design and Related Services (54151), Custom Computer Programming Services (541511)

SIC

Services-Management Services (8741), Services-Computer Integrated Systems Design (7373), Services-Computer Programming, Data Processing, Etc. (7370), Services-Computer Programming Services (7371)

akta.pro primary industry

ITSM Managed Services (Run/Operate/Optimize) (BPAEAJAN)

akta.pro secondary industries

ITIL/ITSM Process Consulting & Implementation (BPAEAJAB), ITSM Reporting, SLA/XLA & Service Performance Management (BPAEAJAL), Employee Experience (EX) & Digital Experience Monitoring Support (BPAEAJAO)

Keywords

• Managed IT services
• Microsoft 365 consulting
• Non-profit technology
• Cybersecurity managed services
• Cloud transformation

Headquarters

HQ city

Keysborough

HQ country

Australia

HQ region

Oceania

Offices1 record

Markets served

GTM type

B2B

Offering type

Services

Cost components

Personnel, Technology or R&D, Operations, Marketing or Sales

Revenue model

1. Foundations Subscription: Recurring subscription service providing security, IT management, and helpdesk support for for-purpose organisations. Pricing scales with organisation size and includes Microsoft grants and donations to reduce costs.
2. Co-design & Development Subscription: Monthly subscription base of $500 plus Acceleration Credits purchased as needed. Provides agile, incremental technology solutions using Dynamics 365, Power Platform, and Microsoft ecosystem, with contextualised right-fit solutions.
3. Capability Building Subscription: $500 monthly subscription plus a two-hour monthly investment. Empowers teams to harness Microsoft 365 and Copilot through demystification, coaching, and work practice embedding.
4. Discovery Service: One-time engagement costing $5,000, including workshops followed by written outcomes and recommendations. Co-creates an actionable strategic plan for for-purpose organisations.

Pricing tiers

Go-to-market motion2 records

Distribution channels1 record

Marketing channels3 records

Core offering

Human IT is a for-purpose technology consultancy providing managed IT services and Microsoft Cloud solutions to Australian non-profit organisations. Its portfolio spans four subscription pillars: Discovery (strategic planning workshops), Capability Building (Microsoft 365 adoption), Co-design & Development (Dynamics 365/Power Platform solution delivery), and Foundations (managed security and IT support to Essential 8 Level 1). The company also delivers a proprietary Contacts Plus application built on the Power Platform.

Product overview

Human IT is a for-purpose technology consultancy offering a portfolio of managed services built around the Microsoft ecosystem. The core offering consists of four integrated service pillars: Discovery (strategic planning workshops at $5,000), Capability Building | Microsoft Business Applications ($500/month subscription for Microsoft 365 training and adoption), Co-design & Development ($500/month base plus Acceleration Credits for agile Dynamics 365/Power Platform solutions), and Foundations (managed security and IT support to Essential 8 Level 1 standard). Key products include Contacts Plus (a mini-CRM built on the Power Platform) and bundled security components (Cloud/Desktop/Server/Onsite Security & Management, M365 Cloud Helpdesk, Security Awareness Training). Foundations Lite is available for very small organisations. All services are delivered as ongoing subscriptions or engagements, not standalone software products.

Differentiator

Problem solved

Functional benefit

Products and services

• Discovery A rapid, workshop-based strategic planning engagement that delivers an actionable technology roadmap for Australian for-purpose organisations. Costs $5,000 and includes workshops followed by written outcomes and recommendations.
• Capability Building | Microsoft Business Applications A subscription service ($500/month plus a two-hour monthly session) that equips for-purpose teams to maximise Microsoft 365 applications and Copilot through training, mentoring, and work practice embedding.
• Co-design & Development An agile subscription service (base $500/month plus Acceleration Credits) that delivers incremental technology solutions using Dynamics 365 and the Microsoft Power Platform, including the Contacts Plus mini-CRM application.
• Foundations A managed security and IT support package delivering Essential 8 Level 1 cyber security, optimised systems, and helpdesk support for for-purpose organisations. Includes Microsoft Cloud Security & Management, Desktop/Server/Onsite Security & Management, M365 Cloud Helpdesk, and Security Awareness Training. Foundations Lite is available as a scaled-down version for very small organisations.

Quantifiable outcome

• Reduced cyber security risk and distraction through Essential 8 aligned practices
• +2 more outcomes

Named customers5 records

Segments1 record

Ideal customer profiles1 record

Technology focussed Yes

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Integration6 records

Feature2 records

Partnerships

Three partnerships are on record, tiered core and minor.

• CrayoncoreTechnology or IntegrationStrategic partnership with Crayon for technology overhaul projects. Crayon collaborated with humanIT and Microsoft on the WEstjustice transformation project, providing additional expertise and resources for the community legal centre's modernisation initiative.
• MicrosoftcoreTechnology or IntegrationPrimary technology partner providing the Microsoft Cloud ecosystem including Microsoft 365, Dynamics 365, and Power Platform. Microsoft offers Tech for Social Impact grant programs that make the ecosystem highly affordable for NFP organisations. humanIT helps organisations capitalise on the significant Microsoft ecosystem advantage.
• William Buckland FoundationminorOthersPhilanthropic foundation providing generous support that enabled the WEstjustice technology transformation project, demonstrating funding support for for-purpose digital initiatives.

Scale indicators1 record

Recent moves6 records

Expansion highlights5 records

Direct peers

• Velrada: Australian consultancy specializing in Microsoft Dynamics 365 and Power Platform solutions. Closely comparable as a Microsoft-stack specialist targeting mid-market and enterprise customers, with similar service-led delivery model.
• Antares Solutions: Australian Microsoft partner focused on Dynamics 365 and Power Platform implementations for not-for-profit and membership organisations. Directly comparable for NFP vertical focus and Microsoft-stack delivery.
• Kiandra IT: Australian technology services company delivering custom software, Microsoft 365, and Power Platform solutions. Comparable for Power Platform delivery and Australian mid-market customer base.
• TechPath: Australian managed IT services and Microsoft 365 specialist supporting SMB and mid-market customers with helpdesk, security, and cloud services. Comparable subscription-style managed service model.
• LiveTiles (now Modulr): Australian-founded Microsoft-focused employee experience and intranet platform company, now part of Modulr. Comparable as a former Australian Microsoft-ecosystem specialist targeting enterprise digital workplace needs.
• efex: Australian managed IT services provider delivering outsourced IT support, security, and cloud services to SMBs. Comparable in managed-service subscription model and Microsoft 365 delivery, though broader in vertical.
• Engage Squared: Australian Microsoft-focused consultancy delivering Microsoft 365, Teams, and Power Platform solutions. Comparable for its Microsoft-ecosystem services portfolio and subscription-style engagements for Australian organisations.

Broad incumbents

• Data#3: Large Australian IT services company and Microsoft partner delivering cloud, managed services, and licensing across enterprise customers. Comparable for Microsoft-centric service portfolio but with vastly larger scale.
• Logicalis Australia: Global IT solutions and managed services provider with Australian operations delivering cloud, security, and digital workplace services. Comparable for managed IT and Microsoft 365 capabilities at enterprise scale.
• DXC Technology: Global IT services giant with Australian presence offering managed IT, cloud, and workplace services including Microsoft ecosystem support. Comparable as broad incumbent competing for similar managed-services contracts.

Market position

Strengths5 records

Weaknesses5 records

Competitive moat4 records

Key risks6 records

Key highlights6 records

Customer concentration

• Xx.com/human_it

Compliance1 record

Revenue estimate

Valuation estimate

Number of profiles

Profiles5 records

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about Human IT