Apra

What Apra does

Apra is a Slovak claims-management service that assists individual airline passengers in obtaining financial compensation for flight disruptions under EU Regulation EC 261/2004. Founded in 2013 and operated by Quanta group s. r. o. (a Bratislava-registered limited liability company), Apra serves consumers across five product lines: flight delays of three or more hours, flight cancellations, missed connecting flights, denied boarding due to overbooking, and damaged, delayed, or lost checked baggage. The company works on a contingency-fee, "No Win No Fee" basis, charging 28% plus VAT on out-of-court settlements and approximately 30% plus VAT on court-resolved claims, with no charge for unsuccessful cases.

The company operates as a direct-to-consumer service using a self-serve online claim form (processing an eligibility check in under one minute), supplemented by phone and email channels. Underlying technology is described as standard business tooling — online forms, email, and off-the-shelf CRM — with no proprietary platform, mobile app, or public API. Marketing is primarily organic: a Slovak-language blog covering passenger rights, social media presence on Facebook, LinkedIn, and Instagram, and published customer testimonials (81 reviews, 4.2/5 average rating). Operational scale remains modest, with 1–10 employees, a stated 6,200+ lifetime resolved cases, €1,000,000 in cumulative compensation recovered for clients, a 98%+ success rate, and an average payout of €420+ per case typically delivered within 45 days. Apra complements its direct channel with a referral partnership with Slovak travel agency pelicantravel.com and maintains working relationships with civil aviation authorities and law firms for court-based claims.

Name

Apra

Legal name

Quanta group s. r. o.

Website

https://apra.sk

Company type

Private

Founded year

2013

Operating status

Operating

Headcount range

1–10 employees

Short description

Apra is a Bratislava-based claims-management service that helps individual airline passengers obtain compensation for flight delays, cancellations, missed connections, denied boarding, and baggage issues under EU Regulation EC 261/2004, operating on a No Win No Fee contingency basis.

Ownership category

akta.pro rank

Product category

Airline Passenger Compensation Services

akta.pro primary industry

Airport Customer Service, Irregular Ops (IRROPS) & Service Recovery (THABALAL)

Keywords

• Flight compensation services
• Airline passenger rights
• Claims management services
• EU regulation 261
• Baggage compensation claims

Headquarters

HQ city

Bratislava

Offices1 record

Markets served

GTM type

B2C

Offering type

Services

Cost components

Personnel, Operations, Marketing or Sales, Technology or R&D

Revenue model

1. Compensation Claims Processing: APRA operates on a contingency fee basis, earning a percentage of successful compensation claims recovered from airlines. The company charges 28% + VAT for out-of-court settlements and 30% + DPH for court-based claims. If a case is lost, the client pays nothing (No Win No Fee model). Revenue is generated solely from successful case outcomes.

Pricing tiers

Go-to-market motion1 record

Distribution channels4 records

Marketing channels5 records

Core offering

APRA is a claims management service that helps individual airline passengers obtain financial compensation under EU Regulation EC 261/2004 for flight delays (3+ hours), cancellations, missed connections, denied boarding due to overbooking, and lost, damaged, or delayed baggage. The company operates on a 'No Win, No Fee' basis, charging a contingency fee (28% + VAT for out-of-court settlements; 30%+ for court-based claims) only when compensation is successfully recovered.

Product overview

APRA is a Slovakia-based airline passenger rights company that operates as a claims management service for flight compensation. Founded in 2013 and operated by Quanta Group s.r.o., the company helps passengers obtain financial compensation for flight disruptions including delays, cancellations, baggage issues, missed connections, and denied boarding under EU Regulation EC 261/2004. The company operates on a 'No Win, No Fee' basis, meaning clients only pay if compensation is successfully recovered. The core service offering consists of multiple compensation types (flight delay, baggage, cancellation, missed connection, denied boarding) unified under one claims management service with a free eligibility check process and online claim form.

Differentiator

Problem solved

Functional benefit

Products and services

• Flight Delay Compensation Service

Quantifiable outcome

• 98%+ success rate in resolving compensation claims
• +3 more outcomes

Named customers4 records

Segments1 record

Ideal customer profiles1 record

Technology focussed No

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Partnerships

Four partnerships are on record, tiered core, minor and moderate.

• Quanta group s. r. o.coreOthers · 1 January 2013Parent company registered as Quanta group s. r. o., IČO: 47 187 620, based at Pribinova 17954/10, Bratislava. The APRA brand operates under this legal entity.
• pelicantravel.com s.r.o.minorChannel Partner/ Reseller/ DistributorTravel agency partner that refers clients who purchased flights through their platform and may have eligible compensation claims. They notify potential clients about APRA's services when flight issues occur.
• Civil Aviation Authorities (various EU countries)moderateStrategic or Co-development PartnerEstablished relationships with civil aviation authorities across EU member states for claim processing and regulatory compliance. APRA maintains professional relationships for case resolution.
• Law Firms (Advokátske kancelárie)moderateImplementation/ SI/ Consulting PartnerCollaborative partnerships with law firms for legal representation when cases require court proceedings. APRA coordinates with legal professionals for complex or disputed claims.

Scale indicators9 records

Recent moves5 records

Expansion highlights4 records

Direct peers

• ClaimCompass: ClaimCompass is an EU-focused flight compensation service operating across multiple European markets. It mirrors APRA's core offering — No Win No Fee EU 261 claims for delays, cancellations, and baggage — and is a direct comparable in business model and customer profile.
• Refundmore: Refundmore is a European flight compensation claims company providing contingency-based EU 261/2004 services. It is directly comparable to APRA in target customer (EU air passengers), service scope (delay, cancellation, denied boarding), and revenue model (percentage of recovered compensation).
• EUclaim: EUclaim is a Dutch-founded flight compensation company operating across EU member states. It pursues the same EU 261/2004 claim types (delays, cancellations, denied boarding) on a contingency basis, making it a direct competitor to APRA in serving European air passengers.
• Claim.me: Claim.me is an EU-focused flight compensation service providing No Win No Fee claims for delays, cancellations, and denied boarding under EU 261/2004. It is directly comparable to APRA in business model, target customer, and service scope.
• AirHelp: AirHelp is the largest global flight compensation claims company, operating in 30+ countries and serving millions of passengers. It directly competes with APRA in helping EU passengers file EU 261/2004 claims for delays, cancellations, and denied boarding, with similar No Win No Fee economics.
• SkyRefund: SkyRefund is a European flight compensation service offering No Win No Fee claims under EU 261/2004. It directly competes with APRA for the same pool of EU passenger claims and operates on an analogous contingency fee structure.
• Compensation2Go: Compensation2Go is a Germany-based flight compensation claims firm serving EU passengers on a No Win No Fee basis. It offers the same EU 261/2004 claim services as APRA and competes for the same end-customer segment.
• Flightright: Flightright is a Berlin-based flight compensation claims service operating across Europe. It offers the same contingency-fee EU 261/2004 claims service as APRA, including legal representation for disputed cases, and serves as a primary direct competitor in the Central European market.
• AirClaim: AirClaim is a European flight compensation claims service operating under EU 261/2004 on a No Win No Fee basis. It competes directly with APRA in pursuing passenger claims for flight disruptions across multiple EU jurisdictions.
• myFlightRefund: myFlightRefund is a UK- and EU-focused flight compensation service providing contingency-based claims under EU 261/2004. It serves the same customer profile and use cases (delays, cancellations, denied boarding) as APRA.

Market position

Strengths5 records

Weaknesses5 records

Competitive moat5 records

Key risks6 records

Key highlights6 records

Customer concentration

• Facebookfacebook.com/APRA.odskodne
• LinkedInlinkedin.com/company/apra-s-r-o
• Instagraminstagram.com/apra.sk

Revenue estimate

Valuation estimate

Number of profiles

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about Apra