Get Better
Get Better is a Perth-based after-hours home doctor and telehealth service that bulk-bills Medicare/DVA patients across Western Australia's Perth metropolitan corridor, delivering evening, weekend and public holiday visits and video consultations.
- Company typePrivate
- Founded2016
- HeadquartersPerth, Australia
- Headcount11–50
- GTM typeB2C
- OfferingServices
What Get Better does
Get Better is a Perth-based after-hours urgent care and home doctor service founded in 2016, operating across Western Australia's Perth metropolitan area. The company dispatches doctors to patients' homes during evenings, weekends and public holidays when regular general practices are closed, covering a corridor from South Lake to Dawesville and Cannington to Pinjarra, and offers telehealth video consultations statewide via an integration with the Hola Health platform. A walk-in urgent care clinic (Lakes Clinic at South Lake) provides an additional in-person channel for non-emergency accidents and illnesses.
The service is delivered through a centralized call centre reachable at 1800 BETTER (1800 238 837), with target home-visit response times of approximately three hours. Get Better employs a small clinical team led by Dr Muddukiran C Jagadish (MBBS, MHA) and Dr Faith Shibambo, both registered with AHPRA, and is actively recruiting additional doctors to expand coverage in Rockingham, Kwinana and Mandurah.
The business model is primarily fee-for-service under Australia's Medicare bulk-billing system for patients holding valid Medicare or DVA cards, with private/foreign patient fees negotiated via the call centre for non-Medicare holders. The company is founder-owned and privately held with no disclosed institutional funding, and distributes its services through its website, QR-code callback requests, the 1800 BETTER phone line, GP referrals and social media advertising.
Get Better firmographics
Firmographics- Name
- Get Better
- Legal name
- Get Better
- Website
- https://getbetter.com.au
- Company type
- Private
- Founded year
- 2016
- Operating status
- Operating
- Headcount range
- 11–50 employees
- Short description
- Get Better is a Perth-based after-hours home doctor and telehealth service that bulk-bills Medicare/DVA patients across Western Australia's Perth metropolitan corridor, delivering evening, weekend and public holiday visits and video consultations.
- Ownership category
- akta.pro rank
Get Better industry classification
Industry- Product category
- After-Hours Urgent Care and Home Healthcare Services
- NAICS
- Offices of Physicians (62111), Home Health Care Services (621610), Ambulatory Health Care Services (621)
- SIC
- Services-Offices & Clinics Of Doctors Of Medicine (8011), Services-Home Health Care Services (8082)
- akta.pro primary industry
- After-Hours & Walk-In Primary Care Clinics (HLAFADAH)
- akta.pro secondary industries
- Home-Based Primary Care / Medical House Call Practices (HLAFAEAI), Membership/Subscription Concierge Virtual Care (HLALAAAH), Retail & Walk-In Primary Care Clinics (HLAFAGAC)
Keywords
Where Get Better is headquartered
LocationHeadquarters
- HQ city
- Perth
- HQ country
- Australia
- HQ region
- Oceania
Offices3 records
Markets served
Get Better business model
Business model- GTM type
- B2C
- Offering type
- Services
- Cost components
- Personnel, Operations, Marketing or Sales, Infrastructure
Revenue model
- Bulk Billed Medicare/DVA Consultations: Bulk billed medical consultations for patients with valid Medicare or DVA cards. Revenue generated through Medicare billings for after-hours home visits and telehealth appointments.
- Private/Foreign Patient Fees: Fee-for-service model for patients without Medicare cards or international visitors. Fees discussed with call centre team.
Pricing tiers
| Model | Billing | Price |
|---|---|---|
| Subscription | Pay-as-you-go | Medicare/DVA Bulk Billed Consultation |
| Other | Pay-as-you-go | Private/Overseas Patient Consultation |
Go-to-market motion2 records
Distribution channels3 records
Marketing channels4 records
Get Better product offering
Product offeringCore offering
Get Better operates an after-hours urgent care and home doctor service in the Perth metropolitan area of Western Australia. The company provides bulk-billed home doctor visits, telehealth video consultations (delivered via the Hola Health platform), and walk-in urgent care clinics to patients outside regular GP hours, including evenings, weekends, and public holidays. Consultations are bulk billed for Medicare and DVA cardholders, with fee-based charges for non-Medicare or overseas patients.
Product overview
Get Better is an after-hours urgent care and home doctor service operating as a single unified offering. The company provides two complementary service delivery channels: (1) Home Doctor Service — bulk billed home visits where doctors travel to patients' residences, and (2) Telehealth Appointments — video consultations via Hola Health for remote patients. Both services operate under the same Get Better brand, share the same medical staff, and are coordinated through a centralized call center at 1800 BETTER (1800 238 837). The company primarily serves patients in Western Australia's Peel and Rockingham regions including South Lake, Dawesville, Cannington, Pinjarra, and surrounding suburbs.
Differentiator
Problem solved
Functional benefit
Products and services
- Home Doctor Service
Quantifiable outcome
- Target response time of approximately 3 hours for home visits
Companies that use Get Better
Customer profileSegments3 records
Ideal customer profiles3 records
Get Better technology and API
TechnologyTechnology focussed No
API detail
- Has API
- No
- API docs
- API detail
Core technology
AI maturity
App detail
Integration1 record
Get Better partnerships and signals
Strategic signalScale indicators2 records
Recent moves4 records
Expansion highlights4 records
Get Better competitors and assessment
Company assessmentDirect peers
- Hola Health: Telehealth platform Get Better integrates with for video consultations; also operates its own consumer telehealth booking flow across Australia. Comparable as a same-category after-hours telehealth and urgent-care access point, with overlapping customer use cases.
- National Home Doctor Service: Bulk-billed after-hours home doctor service covering multiple Australian states with 24/7 dispatch. Directly comparable on after-hours house-call model and Medicare bulk-billing revenue model; competes for the same patient use cases.
- Hello Home Doctor: After-hours bulk-billed home doctor service operating across several Australian regions. Closely mirrors Get Better's home-visit + bulk-bill positioning and operates in overlapping geographies, making it a directly competing peer.
- DoctorDoctor (formerly 13SICK National Home Doctor): Australia's largest bulk-billed after-hours home doctor service operating nationally. Directly comparable to Get Better on service model (home visits, bulk-billed, after-hours) and target customer, but with substantially larger scale and capital backing.
Broad incumbents
- Healius (formerly Primary Health Care): Major Australian primary care, pathology and imaging operator. Comparable in primary care delivery and bulk-billing exposure but operates at ASX-listed scale with a national footprint including medical centres and day surgeries.
- Healthdirect Australia: Government-funded national telehealth and health advice service (including after-hours GP helpline). Comparable as an established after-hours clinical access channel in Australia, but operating at much larger scope and subsidised scale.
- Sonic Healthcare: Large ASX-listed Australian healthcare provider with primary care and pathology operations. Overlaps with Get Better through primary care services but operates at far greater scale across diagnostics, hospitals and clinics.
- Medibank Health Solutions: Health insurer-owned care delivery arm offering telehealth, homecare and chronic disease programs. Comparable in after-hours and home-based primary care offerings but bundled with private health insurance distribution.
Emerging players
- InstantScripts: Online telehealth and prescription service operating nationally. Comparable as a digitally delivered Australian after-hours primary-care access point, though focused on scripts and consultations rather than house calls.
- My Emergency Dr: Australian after-hours telehealth service for non-emergency urgent care, with online booking and bulk-billing arrangements. Comparable in use case (urgent, after-hours, telehealth-first) but does not provide home visits.
Market position
Strengths5 records
Weaknesses5 records
Competitive moat3 records
Key risks6 records
Key highlights6 records
Customer concentration
Get Better financial estimates
Financial estimateRevenue estimate
Valuation estimate
Get Better leadership team
Management profileNumber of profiles
Profiles2 records
Get Better funding detail
Funding detailFunding overview
Funding rounds
Investors
Funding detail is available on the Subscription and Enterprise plan.Contact sales →
Get Better M&A and investment
M&A and investmentM&A
Investments
M&A and investment is available on the Subscription and Enterprise plan.Contact sales →
Frequently asked questions about Get Better
What does Get Better do?
Get Better operates an after-hours urgent care and home doctor service in the Perth metropolitan area of Western Australia. The company provides bulk-billed home doctor visits, telehealth video consultations (delivered via the Hola Health platform), and walk-in urgent care clinics to patients outside regular GP hours, including evenings, weekends, and public holidays. Consultations are bulk billed for Medicare and DVA cardholders, with fee-based charges for non-Medicare or overseas patients.
Is Get Better a public or private company?
Get Better is a private company. It is classified as founder individual operated bootstrapped and is currently operating.
When was Get Better founded?
Get Better was founded in 2016. It employs 11 to 50 people.
Where is Get Better based?
Get Better is headquartered in Perth, Australia, in the Oceania region.
How does Get Better make money?
Two revenue lines are on record. Bulk Billed Medicare/DVA Consultations are the primary driver. The others are private/Foreign Patient Fees.
Who are Get Better's main competitors?
Direct peers on record are Hola Health, National Home Doctor Service, Hello Home Doctor and DoctorDoctor (formerly 13SICK National Home Doctor). Broad incumbents are Healius (formerly Primary Health Care), Healthdirect Australia, Sonic Healthcare and Medibank Health Solutions. Emerging players are InstantScripts and My Emergency Dr.
Does Get Better have an API?
No public API is recorded for Get Better.
What industry is Get Better in?
Get Better's product category is After-Hours Urgent Care and Home Healthcare Services. Its primary akta.pro industry code is HLAFADAH, After-Hours & Walk-In Primary Care Clinics, with a secondary code of HLAFAEAI, Home-Based Primary Care / Medical House Call Practices. Its NAICS code is 62111 and its SIC code is 8011.