Headset Store

Name

Headset Store

Legal name

Headset Store

Website

https://headset-store.co.uk

Company type

Private

Founded year

2006

Operating status

Operating

Headcount range

11–50 employees

Ownership category

akta.pro rank

Product category

Business Communication Headsets

NAICS

Electronics and Appliance Retailers (4492)

SIC

Retail-Computer & Computer Software Stores (5734)

akta.pro primary industry

Headphones & Personal Audio Retail (Earbuds, ANC, DACs) (CRACAEAG)

akta.pro secondary industry

Microphones, Headsets & Audio Input Devices (HDACAFAH)

Keywords

• Business headsets retail
• Call centre headsets
• UC certified headsets
• Telephone system reseller
• Office communication equipment

Headquarters

HQ city

Coleshill

HQ country

United Kingdom

HQ region

Europe

Offices1 record

Markets served

GTM type

B2B

Offering type

Hardware or Manufacturing

Cost components

Supply Chain, Operations, Marketing or Sales, Personnel, Infrastructure, Technology or R&D

Revenue model

1. Hardware Sales: One-time sale of headsets and accessories to businesses. Products include corded QD headsets, wireless PC headsets, USB headsets, refurbished headsets, and telephone systems. Revenue generated from product margin on sales.

Pricing tiers

Go-to-market motion1 record

Distribution channels3 records

Marketing channels4 records

Core offering

Headset Store is a UK-based specialist e-commerce retailer selling business and call centre headsets from major brands including Poly, Jabra, EPOS/Sennheiser, Yealink, Vega, Agent, JPL, and Logitech. The offering spans wired QD headsets for desk phones, wireless DECT/Bluetooth PC headsets, USB headsets, Microsoft Teams-certified models, Active Noise Cancelling headsets, refurbished units, 3CX telephone systems, conference phones, and headset accessories, supported by expert phone advice and next-day DPD delivery across UK mainland.

Product overview

Headset Store is a UK-based specialist e-commerce retailer offering a comprehensive portfolio of business communication headsets and telephone systems. The product portfolio centers on professional headsets from major brands (Jabra, Poly/Plantronics, EPOS/Sennheiser, Yealink, Vega, Agent, JPL, Logitech) organized across connectivity types: Wired QD headsets for desk phones, Wireless PC/DECT headsets for computers, USB PC headsets, and Bluetooth mobile headsets. Many products are certified for unified communications platforms including Microsoft Teams, Zoom, Google Meet, Skype for Business, 3CX, Cisco Webex, and RingCentral. The store also sells 3CX telephone systems, conference phones, and headset accessories (cables, adapters, ear cushions, chargers). Both new and refurbished/ex-demo products are available with warranties. The offering is a multi-brand distribution model rather than a unified platform, serving UK businesses with next-day delivery.

Differentiator

Problem solved

Functional benefit

Products and services

• Business Headsets (Poly, Jabra, EPOS, Yealink, Vega, Agent, JPL, Logitech) Multi-brand portfolio of professional wired QD, wireless DECT/Bluetooth, USB, and UC-certified headsets for office, call centre, and remote workers in UK businesses.
• 3CX Telephone Systems Cloud-hosted and on-premise 3CX business telephone systems with Enterprise and Professional license tiers supporting 4 to 1024 users on an annual subscription.
• Refurbished Headsets Fully refurbished and ex-demo headsets from major brands offered at discounted prices with a 12-month warranty and Grade-A quality.
• Conference Telephones Conference phones for meeting rooms from EPOS Sennheiser, Plantronics/Poly, Jabra, and Yealink.
• Headset Accessories Handset lifters, Electronic Hook Switches (EHS), training cables, connection cables, USB adapters, replacement ear cushions, amplifiers, switches, chargers, bases, batteries, and replacement parts.
• USB Webcams USB webcams for video conferencing and remote work setups.
• Home Office Speaker Phones Speaker phones designed for home office and remote working environments.

Segments2 records

Ideal customer profiles2 records

Technology focussed No

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Integration12 records

Partnerships

Ten partnerships are on record, tiered core and minor.

• Poly (Plantronics)coreChannel Partner/ Reseller/ DistributorAuthorised reseller of Poly (formerly Plantronics) headsets including Voyager, Blackwire, Savi, EncorePro, SupraPlus, and CS series. Stocks both new and refurbished Poly products.
• JabracoreChannel Partner/ Reseller/ DistributorAuthorised reseller of Jabra business headsets including Evolve, Engage, BIZ, and GN series. Stocks wired, wireless, and USB headsets from Jabra.
• EPOS/SennheisercoreChannel Partner/ Reseller/ DistributorAuthorised reseller of EPOS and Sennheiser headsets including IMPACT, ADAPT, SDW, and Century series. Stocks both new and refurbished models.
• YealinkcoreChannel Partner/ Reseller/ DistributorAuthorised reseller of Yealink headsets including WH, BH, and UH series. Stocks wireless DECT and Bluetooth headsets with Microsoft Teams certification.
• VegaminorChannel Partner/ Reseller/ DistributorStocks Vega brand headsets and office headsets including Vega Pro, Chrome, and 100 series.
• AgentminorChannel Partner/ Reseller/ DistributorStocks Agent brand headsets including the Agent 550 PLUS series.
• JPLminorChannel Partner/ Reseller/ DistributorStocks JPL brand headsets as part of the broader product range.
• LogitechminorChannel Partner/ Reseller/ DistributorListed as a headset brand available from the store.
• DPDminorOthersDelivery partner providing next working day delivery service for UK mainland orders.
• Birmingham TelecomminorStrategic or Co-development PartnerAssociated telecom services provider offering telephone systems, SIP trunking, hosted phone systems, business mobile, and internet services. Website links to birminghamtelecom.co.uk for additional telecom services.

Scale indicators1 record

Recent moves5 records

Expansion highlights4 records

Direct peers

• Comms Express: UK-based specialist reseller of headsets, telephones, and conferencing hardware serving B2B customers. Direct UK competitor with overlapping brand portfolio and similar expert-sales-led model.
• Headset Advisor: Online specialist retailer focused on business/call centre headsets from Jabra, Poly, EPOS, and Yealink. Comparable to Headset Store as a dedicated headset specialist with compatibility-driven category structure.
• Simply Headsets: US-based online specialist retailer of business headsets from Poly, Jabra, EPOS, and Yealink with phone-based expert sales and refurbished inventory. The closest direct analogue to Headset Store, demonstrating the same multi-brand specialist-retailer playbook in a different geography.
• Headsets.com: US specialist headset retailer offering Poly, Jabra, EPOS, Sennheiser and wireless office headsets to B2B customers with expert phone sales. Closely mirrors Headset Store's brand portfolio, compatibility categorization, and B2B GTM.
• VoIPon Solutions: UK specialist reseller of VoIP hardware, headsets, and conferencing equipment, including Poly, Jabra, and EPOS ranges. Comparable product mix and UK B2B customer base to Headset Store.

Broad incumbents

• Insight UK: Large enterprise IT reseller offering Poly, Jabra, and Logitech headsets as part of a broader hardware and software portfolio. Comparable as an authorized channel partner for the same OEMs at larger enterprise deal sizes.
• Poly (HP): Manufacturer and direct seller of Voyager, Blackwire, and Savi headsets now owned by HP. Operates its own enterprise sales motion and partner programme that Headset Store participates in as a channel partner.
• Jabra (GN Audio): Manufacturer and direct seller of the Evolve, Engage, and BIZ headset lines stocked by Headset Store. A broad incumbent that competes on direct enterprise contracts and could disintermediate specialist resellers.
• Currys Business: Major UK consumer electronics retailer with a B2B business division stocking headsets, webcams, and conferencing hardware. Represents the generalist channel that competes on convenience and scale versus Headset Store's specialist positioning.

Emerging players

• Box.co.uk: UK-based online retailer of headsets, conferencing, and office technology products. A smaller specialist that overlaps with Headset Store on headset brands and price-led positioning, competing for the same SME buyer.

Market position

Strengths4 records

Weaknesses4 records

Competitive moat3 records

Key risks5 records

Key highlights6 records

Customer concentration

• Xx.com/theheadsetstore
• LinkedInlinkedin.com/company/headset-store

Revenue estimate

Valuation estimate

Number of profiles

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about Headset Store