ChatrHub
- Company typePrivate
- Founded2014
- HeadquartersChicago, United States
- Headcount11–50
- GTM typeB2B
- OfferingSoftware
ChatrHub firmographics
Firmographics- Name
- ChatrHub
- Legal name
- Chatr, Inc.
- Website
- https://www.chatrhub.com
- Company type
- Private
- Founded year
- 2014
- Operating status
- Operating
- Headcount range
- 11–50 employees
- Ownership category
- akta.pro rank
ChatrHub industry classification
Industry- Product category
- Contact Center AI Software
- NAICS
- Computer Systems Design and Related Services (54151)
- SIC
- Services-Prepackaged Software (7372)
- akta.pro primary industry
- Contact Center Speech AI (agent assist, IVR automation) (HDAAAFAL)
- akta.pro secondary industries
- Conversational AI Platforms (chat/voice bots, orchestration) (HDAAAFAC), Workplace Automation & Self-Service (RPA for IT, Chatbots, Virtual Agents) (BPAEAIAI)
Keywords
Where ChatrHub is headquartered
LocationHeadquarters
- HQ city
- Chicago
- HQ country
- United States
- HQ region
- North America
Offices1 record
Markets served
ChatrHub business model
Business model- GTM type
- B2B
- Offering type
- Software
- Cost components
- Personnel, Technology or R&D, Marketing or Sales, Operations, Infrastructure
Revenue model
- SaaS Subscription: ChatrHub operates as a SaaS platform with subscription-based pricing. The Terms of Service reference 'use levels by which we measure, price and offer our Services' and mention 12-month initial terms with automatic renewal. Pricing appears to be quote-based for enterprise deployments with no public price list.
- Usage-Based Elements: Some services are priced based on usage levels including call volume, number of agents, and interaction minutes analyzed. The Terms reference 'Use Levels' as the basis for pricing and measurement.
Pricing tiers
| Model | Billing | Price |
|---|---|---|
| Subscription | Annual | Enterprise SaaS subscription with custom pricing |
Go-to-market motion1 record
Distribution channels1 record
Marketing channels4 records
ChatrHub product offering
Product offeringCore offering
ChatrHub is a GenAI-powered SaaS platform for enterprise contact centers that analyzes 100% of customer conversations to deliver conversation intelligence, automated quality management, real-time agent assistance, and AI agent deployment monitoring. The platform integrates with major CCaaS systems (Five9, Genesys, NICE, 8x8, Talkdesk) and CRMs to improve compliance, agent efficiency, churn reduction, and sales conversion.
Product overview
ChatrHub is a GenAI-powered platform for contact centers offering four integrated products: Conversation Intelligence for AI-driven call data analysis and insights; AI-Powered Quality Management for automated QA scoring and compliance monitoring of 100% of calls; Real-Time Agent Assist for live agent guidance with knowledge retrieval, summarization, and next-best-action recommendations; and CommsGuardAI for AI agent deployment planning and performance monitoring. The platform integrates with major contact center systems (Five9, Genesys, NICE incontact, 8x8, Talkdesk, Zoom, RingCentral) and CRM platforms to deliver solutions for compliance, agent efficiency, churn reduction, and sales conversion optimization.
Differentiator
Problem solved
Functional benefit
Brands
- CommsGuardAI: AI solution for deploying and monitoring AI agents, including workflow discovery, system mapping, and performance auditing for voice and chat automation.
- Conversation Intelligence
- AI-Powered Quality Management
- Real-Time Agent Assist
Products and services
- Conversation Intelligence AI-driven query platform that enables contact centers to ask specific questions about their call data and receive instant, evidence-based answers with relevant call insights. Features root cause analysis, competitor analysis, marketing insights, and intelligent sales insights for enterprise contact center leaders.
- AI-Powered Quality Management Automated quality assurance solution that scores and monitors 100% of customer calls, ensuring compliance consistency across all regions and vendors. Reduces QA headcount while providing real-time feedback, compliance detection, and KPI-driven performance recommendations for enterprise QA teams.
- Real-Time Agent Assist AI-powered real-time guidance for contact center agents providing instant access to knowledge base articles, automated call summaries, silent time alerts, and dynamic next best actions. Reduces AHT, improves FCR, and accelerates new agent ramp-up for contact center operations.
- CommsGuardAI AI agent deployment and optimization platform enabling organizations to identify automation opportunities, map system integrations, and monitor live AI agent performance. Features workflow discovery, system mapping, and real-time containment monitoring for voice and chat automation.
Quantifiable outcome
- 90%+ Quality Assurance cost reduction for major telecom company
- +7 more outcomes
Companies that use ChatrHub
Customer profileNamed customers10 records
Segments5 records
Ideal customer profiles4 records
ChatrHub technology and API
TechnologyTechnology focussed Yes
API detail
- Has API
- No
- API docs
- API detail
Core technology
AI maturity
App detail
Integration12 records
AI capability12 records
Feature5 records
ChatrHub partnerships and signals
Strategic signalPartnerships
Five partnerships are on record, tiered core.
- Five9coreIntegration partnership enabling ChatrHub's AI solutions to work within the Five9 cloud contact center platform. Joint customers can deploy conversation intelligence, QA automation, and agent assist capabilities within the Five9 environment.
- GenesyscoreIntegration with Genesys cloud contact center platform allowing deployment of AI-powered quality management, real-time agent assist, and compliance monitoring within Genesys deployments.
- NICE inContactcoreIntegration partnership enabling ChatrHub AI solutions to operate within the NICE inContact (NICE Ltd) cloud CX platform, providing enhanced conversation analysis and agent assistance capabilities.
- 8x8coreIntegration with 8x8 cloud communications platform enabling deployment of ChatrHub's AI solutions within 8x8 contact center environments.
- TalkdeskcoreIntegration partnership with Talkdesk cloud contact center platform, enabling AI-powered quality assurance and conversation intelligence within Talkdesk deployments.
Scale indicators9 records
Recent moves5 records
ChatrHub competitors and assessment
Company assessmentEmerging players
- Balto: Balto focuses on real-time agent guidance and call-coaching for contact centers, overlapping with ChatrHub's Real-Time Agent Assist product for a similar sales-and-support agent persona.
- Sierra / Decagon: Decagon builds AI agents and quality/observability tooling for customer experience operations, comparable to ChatrHub's CommsGuardAI offering as enterprises deploy more AI agents in contact-center workflows.
- Level AI: Level AI offers conversation intelligence and quality automation for contact centers, addressing the same QA and agent-assist use cases as ChatrHub with overlapping customer segments in telecom and financial services.
- Gong: Gong provides conversation intelligence primarily for sales teams, with expanding coverage of contact-center use cases such as churn analysis and sales conversion — overlapping with ChatrHub's Conversation Intelligence and Sales Conversion solutions.
Broad incumbents
- Five9: Five9 is a major cloud contact-center platform that has added AI summarization, agent assist, and analytics features, overlapping with ChatrHub's product set while also serving as a key integration partner.
- Genesys: Genesys is a leading CCaaS provider embedding AI-driven quality management, agent assist, and conversation analytics into its cloud platform, competing with ChatrHub across QA, agent assist, and intelligence.
- NICE (NICE Ltd): NICE is a major CCaaS and workforce-engagement vendor that has built native AI quality, compliance, and real-time assistance capabilities, directly competing with ChatrHub's modules while also being a platform integration partner.
Direct peers
- Observe.AI: Observe.AI provides conversation intelligence, automated quality management, and real-time agent assistance for contact centers, competing head-to-head with ChatrHub across nearly all of its core product surface area.
- Cresta: Cresta offers a real-time AI agent-assist and conversation intelligence platform for contact centers, directly overlapping ChatrHub's Real-Time Agent Assist and Conversation Intelligence products across the same enterprise buyers.
- CallMiner: CallMiner delivers speech and conversation analytics, quality monitoring, and agent coaching for contact centers, directly comparable to ChatrHub's AI-Powered Quality Management and Conversation Intelligence modules.
Market position
Strengths4 records
Weaknesses4 records
Competitive moat5 records
Key risks6 records
Key highlights6 records
Customer concentration
ChatrHub social profiles
Digital presenceChatrHub compliance and trust
Trust signalCompliance3 records
ChatrHub financial estimates
Financial estimateRevenue estimate
Valuation estimate
ChatrHub leadership team
Management profileNumber of profiles
ChatrHub funding detail
Funding detailFunding overview
Funding rounds
Investors
Funding detail is available on the Subscription and Enterprise plan.Contact sales →
ChatrHub M&A and investment
M&A and investmentM&A
Investments
M&A and investment is available on the Subscription and Enterprise plan.Contact sales →
Frequently asked questions about ChatrHub
What does ChatrHub do?
ChatrHub is a GenAI-powered SaaS platform for enterprise contact centers that analyzes 100% of customer conversations to deliver conversation intelligence, automated quality management, real-time agent assistance, and AI agent deployment monitoring. The platform integrates with major CCaaS systems (Five9, Genesys, NICE, 8x8, Talkdesk) and CRMs to improve compliance, agent efficiency, churn reduction, and sales conversion.
Is ChatrHub a public or private company?
ChatrHub is a private company. It is classified as unknown and is currently operating.
When was ChatrHub founded?
ChatrHub was founded in 2014. It employs 11 to 50 people.
Where is ChatrHub based?
ChatrHub is headquartered in Chicago, United States, in the North America region.
How does ChatrHub make money?
Two revenue lines are on record. SaaS Subscription is the primary driver. The others are usage-Based Elements.
Who are ChatrHub's main competitors?
Emerging players on record are Balto, Sierra / Decagon, Level AI and Gong. Broad incumbents are Five9, Genesys and NICE (NICE Ltd). Direct peers are Observe.AI, Cresta and CallMiner.
Does ChatrHub have an API?
No public API is recorded for ChatrHub.
What industry is ChatrHub in?
ChatrHub's product category is Contact Center AI Software. Its primary akta.pro industry code is HDAAAFAL, Contact Center Speech AI (agent assist, IVR automation), with a secondary code of HDAAAFAC, Conversational AI Platforms (chat/voice bots, orchestration). Its NAICS code is 54151 and its SIC code is 7372.