Small Biz MSP

What Small Biz MSP does

Small Biz MSP, LLC is a privately held, founder-operated managed IT services provider headquartered at 1 Nashua Rd Suite 23, Londonderry, New Hampshire. Founded circa 2021, the firm employs 1-10 people and is led by owner Joe Wescott with a small technical team. It delivers subscription-based managed IT, cybersecurity, website design, and VoIP telephone services to small businesses primarily across southern New Hampshire and northern Massachusetts, including the Manchester, Nashua, Derry, Salem, Concord, Bedford, and Plaistow markets and the Massachusetts Route 495/93 corridor.

The company's core offering is the "Support Select Plan," a bundled managed IT subscription that combines 24/7 remote monitoring, proactive after-hours maintenance, help desk support, cybersecurity protection (antivirus, firewalls, email security), backup and disaster recovery, and Microsoft 365/cloud administration. Underlying technology is conventional managed services plumbing: lightweight monitoring agents deployed on client PCs and servers, Microsoft 365 as the productivity stack, Microsoft Azure Cloud for hosting, and WordPress as the website CMS; no proprietary platform or in-house R&D is disclosed. Complementary revenue lines include WordPress/Azure website design-and-hosting and small business VoIP phone systems.

Commercially, Small Biz MSP operates a sales-led, inside-sales GTM targeted at SMBs, with quote-based monthly subscription pricing that is not publicly disclosed. Sales channels include a HubSpot-booked free consultation call with the owner, phone and live chat during business hours, and content marketing via an educational blog. A small set of named reference customers (Mirak Auto Group, Essex Silverline Corp, NH Plumbing Contractor, Larson Insurance, Sonshine Soup Kitchen, State Motors, Barry and McHugh Insurance Agency) indicates a horizontal SMB targeting approach with multi-year client retention, including at least one 10+ year anchor relationship. No external funding, M&A activity, or institutional ownership has been disclosed.

Name

Small Biz MSP

Legal name

Small Biz MSP, LLC

Website

https://smallbizmsp.com

Company type

Private

Founded year

2021

Operating status

Operating

Headcount range

1–10 employees

Short description

Small Biz MSP, LLC is a Londonderry, New Hampshire-based managed IT services provider offering subscription-based 24/7 monitoring, cybersecurity, Microsoft 365 support, website design, and VoIP services to small businesses across southern New Hampshire and northern Massachusetts, operating remotely with a small founder-led local team.

Ownership category

akta.pro rank

Product category

Managed IT Services

NAICS

Computing Infrastructure Providers, Data Processing, Web Hosting, and Related Services (518)

SIC

Services-Computer Programming, Data Processing, Etc. (7370)

akta.pro primary industry

Remote Monitoring & Management (RMM) Services (BPAEABAA)

akta.pro secondary industry

ITSM Managed Services (Run/Operate/Optimize) (BPAEAJAN)

Keywords

• Managed IT services
• Cybersecurity protection
• Small business IT support
• Business VoIP systems
• Website design hosting

Headquarters

HQ city

Londonderry

HQ country

United States

HQ region

North America

Offices3 records

Markets served

GTM type

B2B

Offering type

Services

Cost components

Personnel, Technology or R&D, Infrastructure, Operations, Marketing or Sales

Revenue model

1. Managed IT Services - Support Select Plan: Recurring managed IT services with 24/7 monitoring, proactive maintenance, help desk support, cybersecurity protection, backup and disaster recovery. Delivered as a subscription plan with predictable monthly pricing.
2. Website Design and Management: Small business website design and hosting services on dedicated Microsoft Azure Cloud servers.
3. VoIP Phone Service: Small business voice over IP phone systems with remote office worker support capabilities.

Pricing tiers

Go-to-market motion2 records

Distribution channels2 records

Marketing channels4 records

Core offering

Small Biz MSP provides managed IT services to small businesses through its Support Select Plan, which includes 24/7 monitoring, proactive maintenance, help desk support, cybersecurity protection, backup and disaster recovery, and Microsoft 365/cloud management. The company also offers complementary small business website design (WordPress sites hosted on Microsoft Azure) and business VoIP phone system services, all delivered remotely by a local New Hampshire team.

Product overview

Small Biz MSP offers a unified managed IT services portfolio anchored by the Support Select Plan, which provides comprehensive 24/7 monitoring, proactive maintenance, cybersecurity protection, backup and disaster recovery, help desk support, and Microsoft 365/cloud management for small businesses. The company also offers complementary services including small business website design (WordPress-based, Azure-hosted) and VoIP phone systems. These services are designed specifically for small businesses that need enterprise-grade IT support without the associated costs, with all services delivered by a local team of real people rather than automated systems.

Differentiator

Problem solved

Functional benefit

Products and services

• Support Select Plan (Managed IT Services)

Named customers7 records

Segments2 records

Ideal customer profiles1 record

Technology focussed No

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Feature1 record

Partnerships

Three partnerships are on record, tiered core.

• Microsoft 365coreTechnology or IntegrationMicrosoft 365 integration and management is a core part of their managed IT services, including setup, security, and support for small business clients. They handle Microsoft 365 configurations and cloud management.
• Microsoft AzurecoreTechnology or IntegrationWebsite hosting on dedicated Microsoft Azure Cloud servers. Provides cloud infrastructure for client website management services.
• OneDrive for BusinesscoreTechnology or IntegrationCloud file storage and sharing integrated with Microsoft 365. They provide setup and troubleshooting support for OneDrive including the Desktop App, sync error resolution, and file conflict management.

Scale indicators1 record

Recent moves5 records

Expansion highlights4 records

Direct peers

• CMIT Solutions: Franchise network of managed IT service providers dedicated to small businesses, offering monitoring, cybersecurity, backup, and help desk support. Highly comparable in SMB-only focus and subscription managed services model.
• Ntiva: Managed IT and cybersecurity provider serving SMB and mid-market clients with monitoring, help desk, and Microsoft 365/Azure expertise. Comparable on service scope (managed IT, M365 management, cybersecurity) and recurring-revenue model, though larger in scale.
• Dataprise: Managed IT services and cybersecurity provider serving SMB and mid-market clients across multiple U.S. regions. Comparable on managed services + cybersecurity bundling and Microsoft-centric stack, though larger in scale and geographic reach.
• NerdsToGo: Franchise network providing on-site and remote IT support for small businesses and residential customers. Comparable in small-business customer focus and break/fix-plus-managed-services model, though heavier on residential exposure.
• MainSpring: Regional managed IT services and cybersecurity provider serving SMB and mid-market clients in the Mid-Atlantic. Comparable in subscription managed services model and SMB/mid-market customer focus.
• TeamLogic IT: National franchise of managed IT services providers targeting small and mid-sized businesses with proactive monitoring, cybersecurity, and help desk offerings. Comparable on SMB focus, recurring subscription pricing, and proactive (vs. break/fix) positioning.
• CompassMSP: SMB-focused managed IT services provider offering 24/7 help desk, cybersecurity, and cloud management to small and mid-sized businesses. Closely comparable in target customer (SMBs), subscription managed services model, and cybersecurity-led value proposition.

Broad incumbents

• ConnectWise: Large provider of PSA, RMM, and cybersecurity solutions tailored to managed service providers. Comparable as a broader-incumbent platform used across the MSP ecosystem; relevant for understanding tooling choices and competitive dynamics.
• Kaseya: Major provider of RMM, PSA, and cybersecurity platforms purpose-built for MSPs. Comparable indirectly as the underlying tooling ecosystem many SMB-focused MSPs (including Small Biz MSP) operate on; represents both a supplier and competitive platform threat.

Others

• Pax8: Cloud commerce distributor that aggregates Microsoft 365, Azure, security, and backup solutions for MSPs. Comparable as an enabler of the SMB MSP business model, providing the supply chain for Microsoft-centric offerings like Small Biz MSP's Support Select plan.

Market position

Strengths5 records

Weaknesses5 records

Competitive moat4 records

Key risks6 records

Key highlights6 records

Customer concentration

• LinkedInlinkedin.com/company/smallbizmsp

Revenue estimate

Valuation estimate

Number of profiles

Profiles3 records

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about Small Biz MSP