Veterinary IT Services
Veterinary IT Services is a UK-based managed IT services provider exclusively serving 100+ UK veterinary practices with IT support, cyber security, PMS integration, cloud, networking, telephony, and AI training under fixed monthly subscriptions, founded in 2004 and headquartered in Cirencester.
- Company typePrivate
- Founded2004
- HeadquartersLondon, United Kingdom
- Headcount11–50
- GTM typeB2B
- OfferingServices
What Veterinary IT Services does
Veterinary IT Services is a UK-based specialist managed IT services provider operating exclusively in the veterinary sector since 2004. The company delivers fully managed IT, cyber security, cloud (Microsoft 365 and Google Workspace), networking (Ubiquiti UniFi), telephony (3CX), PMS integration, backup/recovery, and strategic IT planning to 100+ UK veterinary practices, ranging from single-site independents to multi-site groups and referral hospitals. Service is delivered through a tiered commercial path — a free 30-minute consultation, a fixed-fee discovery session, an itemised proposal, and a recurring fixed monthly managed services contract — supported by 24/7 monitoring, named engineers who know each practice, and quarterly Value Intelligence Reports.
The company's technology stack is composed of best-of-breed third-party platforms (Microsoft 365/Google Workspace, Ubiquiti, 3CX, Cyber Essentials Plus tooling) layered with proprietary veterinary-specific IP, including the Cyber Escape interactive phishing training programme and the AI Ready fluency programme launched in 2025, both built around veterinary clinical scenarios. It also operates a sister product, platforms.vet, an independent veterinary software comparison and review site. Revenue is primarily recurring monthly managed services subscriptions, supplemented by one-time professional services for new practice setups, discovery sessions, and infrastructure build-outs. The company is privately held, operates as a specialist brand under parent Our IT Services, is HQ'd in Cirencester, and reports 20+ engineers. CEO and founder Jack Peploe remains actively involved.
Commercial motion is content-led and sales-assisted: a bi-weekly podcast, weekly articles, free PDF guides, conference speaking at London Vet Show/BVA Live/BSAVA Congress, and a 2,400+ subscriber newsletter generate inbound, while direct sales (free consultation → discovery → proposal) and named-account TAMs convert mid-market and multi-site accounts. Reported operational metrics include a sub-4-minute average first-response time, 97.6% live CSAT across 4,200+ Simplesat verified reviews, and a 32% average practice efficiency improvement over 24 months for managed clients.
Veterinary IT Services firmographics
Firmographics- Name
- Veterinary IT Services
- Legal name
- Veterinary IT Services
- Website
- https://veterinaryit.services
- Company type
- Private
- Founded year
- 2004
- Operating status
- Operating
- Headcount range
- 11–50 employees
- Short description
- Veterinary IT Services is a UK-based managed IT services provider exclusively serving 100+ UK veterinary practices with IT support, cyber security, PMS integration, cloud, networking, telephony, and AI training under fixed monthly subscriptions, founded in 2004 and headquartered in Cirencester.
- Ownership category
- akta.pro rank
Veterinary IT Services industry classification
Industry- Product category
- Veterinary Managed IT Services
- NAICS
- Computer Facilities Management Services (541513), Computer Systems Design and Related Services (54151)
- SIC
- Services-Computer Programming Services (7371), Services-Facilities Support Management Services (8744)
- akta.pro primary industry
- Multi-site/Corporate Group Operations Platforms (Franchise/MSO Tools, Standardization) (HLAMAGAM)
- akta.pro secondary industries
- Enterprise & Multi-site Veterinary Operations (Corporate/Group Practice) (HLAMAMAI), Veterinary EMR/EHR & Clinical Workflow (HLAMAMAB)
Keywords
Where Veterinary IT Services is headquartered
LocationHeadquarters
- HQ city
- London
- HQ country
- United Kingdom
- HQ region
- Europe
Offices1 record
Markets served
Veterinary IT Services business model
Business model- GTM type
- B2B
- Offering type
- Services
- Cost components
- Personnel, Technology or R&D, Operations, Marketing or Sales, Infrastructure
Revenue model
- Managed IT Services: Ongoing managed IT services with predictable fixed monthly pricing. Includes helpdesk support, proactive monitoring, security management, backup testing, and regular reviews. Revenue is recurring from monthly subscriptions across their 100+ practice client base.
- Discovery Session: Fixed-fee assessment session that reviews practice systems, data, day-to-day processes against modern standards including GDPR and PCI DSS, delivering a clear risk assessment and practical plan. This is a one-time professional services revenue stream.
- New Practice Setup: Infrastructure planning and setup for new veterinary practices, including cloud migration, network installation, telephony, security systems, and integrations. One-time implementation fees with ongoing managed services.
Pricing tiers
| Model | Billing | Price |
|---|---|---|
| Other | Pay-as-you-go | Free consultation followed by fixed-fee discovery session |
Go-to-market motion2 records
Distribution channels3 records
Marketing channels8 records
Veterinary IT Services product offering
Product offeringCore offering
Veterinary IT Services provides managed IT services exclusively to UK veterinary practices, covering helpdesk support, 24/7 proactive monitoring, cyber security, cloud (Microsoft 365 and Google Workspace), networking, telephony, hardware procurement, backups, practice management software support, and strategic IT planning. Services are delivered via a UK-based team of named engineers with single-point vendor coordination across PMS, ISP, imaging, and diagnostic vendors. The portfolio is sold on a recurring monthly subscription basis with supplementary fixed-fee discovery sessions and new practice setup engagements.
Product overview
Veterinary IT Services is a specialist managed IT services provider exclusively for UK veterinary practices, offering a unified managed services portfolio. The core offering is a comprehensive suite of services covering IT support, cyber security, AI in practice, cloud and email (Microsoft 365 and Google Workspace), Wi-Fi and networking, hardware procurement, backups and disaster recovery, telephony, practice management software (PMS) support, and strategic IT planning. These services are delivered as an integrated managed engagement rather than standalone products. Supporting products include the Cyber Escape interactive cyber awareness training, the AI Ready fluency programme, the Modern Veterinary Practice Podcast, the Time-saving Efficiencies guide PDF, and the sister product platforms.vet for veterinary software comparison. The company coordinates and integrates with a wide ecosystem of veterinary PMS platforms (Provet Cloud, ezyVet, RoboVet, Merlin, Lupa, Teleos), diagnostic labs (IDEXX, Antech), imaging systems (MedDream, Asteris, Celtic imaging), and cloud platforms (Microsoft 365, Google Workspace).
Differentiator
Problem solved
Functional benefit
Brands
- platforms.vet: A sister product for comparing veterinary software suppliers and reading verified reviews, built for veterinary professionals.
Products and services
- Managed IT Support Day-to-day IT helpdesk, on-site and remote support, and proactive monitoring for veterinary practices, delivered by named engineers familiar with each practice. Includes a single phone number for all technology issues with sub-4-minute average first response times.
- Cyber Security Multi-layered cyber security including managed antivirus, email phishing filtering, multi-factor authentication, regular patching, controlled access, and tested backups, bundled with the Cyber Escape interactive staff awareness training.
- AI in Practice
Quantifiable outcome
- 32% practice efficiency improvement over 24 months
- +3 more outcomes
Companies that use Veterinary IT Services
Customer profileNamed customers7 records
Segments4 records
Ideal customer profiles4 records
Veterinary IT Services technology and API
TechnologyTechnology focussed Yes
API detail
- Has API
- No
- API docs
- API detail
Core technology
AI maturity
App detail
Integration26 records
AI capability3 records
Feature5 records
Veterinary IT Services partnerships and signals
Strategic signalPartnerships
Ten partnerships are on record, tiered core and minor.
- Microsoft 365corePrimary cloud and productivity platform partner. Veterinary IT Services is a Solutions Partner for Microsoft 365, Azure, and Modern Work. They build practice infrastructure on Microsoft 365, deploying SharePoint intranets, email, file storage, identity management, and Teams communication for veterinary clients.
- Google WorkspacecoreAlternative cloud platform partner alongside Microsoft 365. Veterinary IT Services supports both platforms and helps practices choose the right option, then sets up and manages email, files, and security on whichever platform the practice prefers.
- ezyVetcorePractice management system (PMS) vendor they work with fluently. They manage the technology around ezyVet including servers, networks, backups, printers, and integrations to keep it running fast and reliably.
- Provet CloudcorePractice management system they support and integrate with. They help practices choose Provet Cloud if it fits their workflows, then manage all surrounding technology including network, backups, and integrations with labs and imaging.
- RoboVetcorePractice management system they support and integrate with. Used by clients including Whiskers Vets for whom they managed the migration to Provet Cloud from RoboVet.
- IDEXXcoreDiagnostics vendor with direct partnership for integrations. They connect IDEXX lab machines to practice management systems and ensure the links work reliably.
- Ubiquiti (UniFi)coreNetwork equipment vendor for WiFi and network infrastructure. Used across their client base including Vermont Veterinary Surgery (37-point network), Pet People Vet (34-point network), and Riverport Vets for practice networks with WiFi 6 coverage.
- 3CXcoreCloud phone system partner deployed across multiple practices including Vermont Veterinary Surgery, Whiskers Vets, and Riverport Vets. Provides modern phone systems with call queues, overflow, caller ID pop-up, and automatic diverts to mobile.
- Merlin (MWI)corePractice management system they integrate with. Riverport Vets runs Merlin as their PMS with Celtic imaging integrated from day one.
- platforms.vetminorSister product for comparing veterinary software. An independent platform for comparing PMS suppliers and reading verified reviews, built for veterinary professionals. Veterinary IT Services refers practices to platforms.vet when they're choosing a new PMS.
Scale indicators6 records
Recent moves7 records
Expansion highlights5 records
Veterinary IT Services competitors and assessment
Company assessmentBroad incumbents
- IDEXX Laboratories: Global leader in veterinary diagnostics and practice management software (Cornerstone, ezyVet). IDEXX's installed base overlaps directly with Veterinary IT Services' target customers, and its expanding software and services portfolio makes it a broad incumbent adjacent to specialist IT services.
- Covetrus: Large veterinary distribution, software, and services platform serving practices and animal health enterprises globally. Covetrus's practice management and services portfolio makes it a broad incumbent that intersects with the IT services layer of veterinary practices.
Emerging players
- Vetsource: Veterinary services platform providing home delivery, pharmacy, and technology services to practices. Overlaps with Veterinary IT Services at the practice-level technology and services layer, though Vetsource focuses more on commerce and pharmacy than infrastructure.
- Onswitch: UK veterinary customer experience consultancy and training provider that works with practices on client communication and team training. Adjacent to Veterinary IT Services' content and training offerings (Cyber Escape, AI Ready), sharing the same customer base.
- PetsApp: Veterinary communication and client engagement platform that competes for technology spend inside UK practices. While focused on client experience rather than IT infrastructure, it represents the broader category of vet-specific technology that the company competes against for mindshare and budget.
Direct peers
- ezyVet: Cloud-based veterinary practice management system vendor that serves overlapping UK veterinary practice customers. While ezyVet sells software and Veterinary IT Services supports the surrounding IT infrastructure, both compete for the same customer's technology wallet and increasingly bundle complementary services.
- Provet Cloud: Cloud-native veterinary practice management system used by several of Veterinary IT Services' named clients (Whiskers Vets, Vermont Veterinary Surgery). Competes for the same technology budget and increasingly offers adjacent technology services to practices.
Regional players
- Citrus Networks: UK-based managed IT services and cyber security provider serving professional services and SMBs including some veterinary practices. Generic MSP that could compete for the same customers with a non-vertical-specialist pitch.
Market position
Strengths5 records
Weaknesses5 records
Competitive moat6 records
Key risks5 records
Key highlights7 records
Customer concentration
Veterinary IT Services social profiles
Digital presenceVeterinary IT Services compliance and trust
Trust signalCompliance1 record
Veterinary IT Services financial estimates
Financial estimateRevenue estimate
Valuation estimate
Veterinary IT Services leadership team
Management profileNumber of profiles
Profiles9 records
Veterinary IT Services funding detail
Funding detailFunding overview
Funding rounds
Investors
Funding detail is available on the Subscription and Enterprise plan.Contact sales →
Veterinary IT Services M&A and investment
M&A and investmentM&A
Investments
M&A and investment is available on the Subscription and Enterprise plan.Contact sales →
Frequently asked questions about Veterinary IT Services
What does Veterinary IT Services do?
Veterinary IT Services provides managed IT services exclusively to UK veterinary practices, covering helpdesk support, 24/7 proactive monitoring, cyber security, cloud (Microsoft 365 and Google Workspace), networking, telephony, hardware procurement, backups, practice management software support, and strategic IT planning. Services are delivered via a UK-based team of named engineers with single-point vendor coordination across PMS, ISP, imaging, and diagnostic vendors. The portfolio is sold on a recurring monthly subscription basis with supplementary fixed-fee discovery sessions and new practice setup engagements.
Is Veterinary IT Services a public or private company?
Veterinary IT Services is a private company. It is classified as founder individual operated bootstrapped and is currently operating.
When was Veterinary IT Services founded?
Veterinary IT Services was founded in 2004. It employs 11 to 50 people.
Where is Veterinary IT Services based?
Veterinary IT Services is headquartered in London, United Kingdom, in the Europe region.
How does Veterinary IT Services make money?
Three revenue lines are on record. Managed IT Services are the primary driver. The others are discovery Session and new Practice Setup.
Who are Veterinary IT Services's main competitors?
Broad incumbents on record are IDEXX Laboratories and Covetrus. Emerging players are Vetsource, Onswitch and PetsApp. Direct peers are ezyVet and Provet Cloud. Citrus Networks is listed as a regional player.
Does Veterinary IT Services have an API?
No public API is recorded for Veterinary IT Services.
What industry is Veterinary IT Services in?
Veterinary IT Services's product category is Veterinary Managed IT Services. Its primary akta.pro industry code is HLAMAGAM, Multi-site/Corporate Group Operations Platforms (Franchise/MSO Tools, Standardization), with a secondary code of HLAMAMAI, Enterprise & Multi-site Veterinary Operations (Corporate/Group Practice). Its NAICS code is 541513 and its SIC code is 7371.