Fakhroo Information Technology Services
Fakhroo Information Technology Services W.L.L is a Bahrain-based IT services provider founded in 1987, offering managed IT services, cloud, network infrastructure, enterprise hardware, and business applications to government entities and enterprises in Bahrain under the Mohammed Fakhroo & Brothers group.
- Company typePrivate
- Founded1987
- HeadquartersManama, Bahrain
- Headcount11–50
- GTM typeB2B
- OfferingServices
What Fakhroo Information Technology Services does
Fakhroo Information Technology Services W.L.L (FITS) is a Bahrain-based IT services provider founded in 1987 and operating under the Mohammed Fakhroo & Brothers conglomerate. The company delivers a broad portfolio of IT solutions — managed services, network and security infrastructure, data center management, cloud services, business applications, and enterprise hardware resale — primarily to government entities and large enterprises headquartered in Bahrain. Named marquee clients include Aluminum Bahrain (ALBA), BAPCO Energies, the National Bureau for Revenue (NBR), the Ministry of Finance and National Economy (MOFNE), Bahrain Public Transport Company (BPTC), MTQ Oilfield Services, and Al Bustani Group, with additional logos spanning Central Bank of Bahrain, Mumtalakat, HSBC, Arcapita, STC Bahrain, and Al Mana Hospital visible on its website.
The company's core technology stack is built around multi-vendor IT services rather than proprietary software. Its two flagship offerings are Motadata ServiceOps — an ITIL-compliant ITSM platform with Service Desk, Asset Manager, and Patch Manager capabilities — and Motadata AIOps, an AI/ML-driven IT operations platform for anomaly detection and automated remediation. Around these, FITS distributes and implements partner technologies: Microsoft Azure cloud, Sage and Odoo ERP/CRM, Ameyo contact center, Xebo.ai experience management, Kaspersky/Fortinet/Sophos cybersecurity, and Lenovo/Huawei enterprise hardware. The company also operates an authorized Lenovo service center in Bahrain.
The business model combines Annual Maintenance Contracts (recurring managed services), hardware resale, subscription and implementation services for cloud and business applications, and project-based professional services. Pricing is fully quote-based and not publicly disclosed. Go-to-market is enterprise field sales with account management targeting ministries, large corporates, and SMBs, augmented by vendor channel partnerships and digital lead capture via 'Request a Quote' and 'Book Demo' CTAs on fakhroo.net. Recent 3- and 5-year framework agreements (ALBA May 2025, BAPCO Jan 2025, NBR Jan 2025, MOFNE Sep 2024) indicate a deliberate shift toward longer-tenure recurring revenue contracts.
Fakhroo Information Technology Services firmographics
Firmographics- Name
- Fakhroo Information Technology Services
- Legal name
- Fakhroo Information Technology Services W.L.L
- Website
- https://fakhroo.net
- Company type
- Private
- Founded year
- 1987
- Operating status
- Operating
- Headcount range
- 11–50 employees
- Short description
- Fakhroo Information Technology Services W.L.L is a Bahrain-based IT services provider founded in 1987, offering managed IT services, cloud, network infrastructure, enterprise hardware, and business applications to government entities and enterprises in Bahrain under the Mohammed Fakhroo & Brothers group.
- Ownership category
- akta.pro rank
Fakhroo Information Technology Services industry classification
Industry- Product category
- Managed IT Services
- NAICS
- Computer Systems Design and Related Services (54151), Computer Systems Design and Related Services (5415), Computer Facilities Management Services (541513), Custom Computer Programming Services (541511)
- SIC
- Services-Computer Integrated Systems Design (7373), Services-Computer Programming, Data Processing, Etc. (7370), Services-Computer Programming Services (7371)
- akta.pro primary industry
- ITSM Managed Services (Run/Operate/Optimize) (BPAEAJAN)
- akta.pro secondary industries
- IT Service Management (ITSM) Platforms (HDAEALAA), Enterprise Application Managed Services Outsourcing (ERP/CRM/HRIS AMS) (BPAEAMAI), ITIL/ITSM Process Consulting & Implementation (BPAEAJAB)
Keywords
Where Fakhroo Information Technology Services is headquartered
LocationHeadquarters
- HQ city
- Manama
- HQ country
- Bahrain
- HQ region
- Middle East
Offices1 record
Markets served
Fakhroo Information Technology Services business model
Business model- GTM type
- B2B
- Offering type
- Services
- Cost components
- Personnel, Technology or R&D, Operations, Marketing or Sales, Infrastructure
Revenue model
- Managed IT Services: Annual maintenance contracts (AMC) for IT infrastructure including servers, storage, networking equipment, helpdesk support, preventive maintenance, and IT audits for on-premise and contract-based clients.
- Enterprise Hardware Sales: Resale and distribution of enterprise hardware including Lenovo laptops, desktops, servers, workstations, monitors, Huawei networking equipment, and data storage solutions.
- Cloud & Software Solutions: Implementation and support of cloud services (Azure), business applications (Sage, Odoo, ERP systems), cybersecurity software, and related professional services.
- Professional Services: IT project management, implementation services, system integration, IT audits, and technical consulting for digital transformation projects.
Go-to-market motion1 record
Distribution channels3 records
Marketing channels4 records
Fakhroo Information Technology Services product offering
Product offeringCore offering
Fakhroo Information Technology Services (FITS) operates as a multi-vendor IT services provider in Bahrain, offering enterprise hardware (Lenovo, Huawei, HP), managed IT services, annual maintenance contracts, network and security solutions, data center management, cloud services (Microsoft Azure), and business applications (Sage ERP, Odoo, Ameyo). It also resells and implements IT service management platforms including Motadata ServiceOps and AIOps, and operates an authorized Lenovo service center.
Product overview
Fakhroo Information Technology Services (FITS) operates as an IT services provider in Bahrain offering a portfolio of managed services and technology solutions. The core products include Motadata ServiceOps (ITSM platform with Service Desk, Asset Manager, and Patch Manager) and Motadata AIOps (AI-powered IT operations platform). Supporting service offerings span Network & Security Solutions, Data Center Management, Cloud Services (including Microsoft Azure), Business Applications (Sage, Odoo, Ameyo), Enterprise Hardware (Lenovo, Huawei, HP), and Annual Maintenance Contracts. The company distributes partner technologies including Xebo.ai experience management platform while providing implementation and managed services.
Differentiator
Problem solved
Functional benefit
Products and services
- ServiceOps (ITSM Platform) AI-powered IT service management platform offering Service Desk, Asset Manager, and Patch Manager capabilities. Targets IT departments in enterprises and government entities seeking ITIL-compliant service delivery automation.
- AIOps (AI for IT Operations) AI-powered platform for IT Ops, DevOps, and SRE teams providing complete visibility through automated IT operations, anomaly detection, and intelligent automation across hybrid and cloud environments.
- Managed IT Services End-to-end managed IT services covering system health checks, monitoring, IT project management, IT support, and IT resource deployment for enterprises and government clients seeking to outsource IT operations.
- Annual Maintenance Contract (AMC) Annual maintenance contract services for IT infrastructure including preventive maintenance, monitoring, helpdesk support, and IT audits for on-premise and contracted client environments.
- Network & Security Solutions Network infrastructure and cybersecurity solutions including enterprise switches, routers, WLAN, and wireless equipment from partners Huawei, HP, and Cisco, complemented by security software from Kaspersky, Fortinet, Sophos, and Watchguard.
- Data Center Management Data center management services including site maintenance, UPS systems, CCTV surveillance, and physical security solutions for enterprise data center facilities.
- Cloud Services Cloud computing solutions via Microsoft Azure and IBM Cloud partnerships, providing computing, analytics, storage, and networking services with implementation, migration, and managed cloud services.
- Business Applications Enterprise business application solutions including Sage ERP (accounting and business management), Odoo ERP/CRM, and Ameyo customer experience management platforms.
- Enterprise Hardware Resale and distribution of enterprise hardware including Lenovo laptops/desktops/servers/workstations/monitors, Huawei data storage and network devices, and HP enterprise networking/wireless equipment.
- Lenovo Authorized Service Center Authorized Lenovo service center providing warranty lookup, repair status checks, and technical support for Lenovo enterprise devices in Bahrain.
Companies that use Fakhroo Information Technology Services
Customer profileNamed customers7 records
Segments3 records
Ideal customer profiles3 records
Fakhroo Information Technology Services technology and API
TechnologyTechnology focussed No
API detail
- Has API
- No
- API docs
- API detail
Core technology
AI maturity
App detail
Integration6 records
AI capability7 records
Fakhroo Information Technology Services partnerships and signals
Strategic signalPartnerships
23 partnerships are on record, tiered core, major and standard.
- SagecoreFITS is a recognized partner of Sage in the Bahrain region since 2006, providing enterprise-related solutions including accounting and business management software.
- LenovocoreFITS is Premium Enterprise Platinum Partners with Lenovo in Bahrain and has an authorized Service Center. Provides enterprise hardware including laptops, desktops, servers, workstations, and monitors.
- MicrosoftcoreFITS is a recognized partner of Microsoft, the largest software vendor in the world. Provides Azure cloud solutions and Microsoft productivity software.
- HuaweimajorFITS is a recognized partner of Huawei, offering multiple storage solutions, switches, routers, WLAN, and enterprise networking equipment.
- MotadatacoreFITS is a recognized partner of Motadata, a global software organization providing IT monitoring, ServiceOps, AIOps, and ITSM solutions.
- KasperskymajorFITS is a recognized partner of Kaspersky in Bahrain, providing security software for computers and networks.
- FortinetmajorFITS is a recognized partner of Fortinet, delivering cybersecurity software and appliances.
- AmeyomajorFITS is a recognized partner of Ameyo, offering CX-rich solution that is scalable, easy to use, and agent-friendly for customer experience management.
- Xebo.aimajorFITS has partnered with Xebo.ai, the best-in-class AI powered Experience Management system for customer engagement and feedback.
- OdoomajorFITS is a recognized partner of Odoo to provide ERP and CRM solutions in the region.
- CiscomajorFITS is a recognized partner of Cisco to deliver best networking solutions.
- IBM CloudmajorFITS is a recognized partner of IBM providing set of cloud computing services for business.
- WatchguardmajorFITS is a recognized partner of Watchguard, a global leader in unified threat management.
- SophosmajorFITS is a recognized partner of Sophos, worldwide leader in next-generation cybersecurity.
- Kemp TechnologiesstandardFITS is a recognized partner of Kemp Technologies, industry leader in advanced ADC (Application Delivery Controller).
- McAfeestandardFITS is a recognized partner of McAfee that empowers individuals and families to enjoy a safer life online.
- CA TechnologiesstandardFITS is a recognized partner of CA Technologies, providing software and expertise to create Modern Software.
- AcronisstandardFITS is a recognized partner of Acronis to provide cybersecurity and data protection solutions.
- TaxillastandardFITS is a recognized partner of Taxilla that provides e-invoice solution for B2G, B2B, and B2C transactions.
- LocobuzzstandardFITS is a recognized partner of Locobuzz to provide Unified CX Solutions in the Region.
- TeamViewerstandardFITS is a recognized partner of TeamViewer to provide Digital Workplace platform that connects people with technology.
- VerisstandardFITS is a recognized partner of Veris, providing workspace that is secure, nurturing, and prioritizes peace of mind, fostering employee well-being and growth.
- AzurecoreFITS is a recognized partner of Azure to provide cloud-computing solutions in the region.
Scale indicators3 records
Recent moves6 records
Expansion highlights5 records
Fakhroo Information Technology Services competitors and assessment
Company assessmentDirect peers
- Starlink: Middle East and Africa IT distribution and solutions company headquartered in Dubai. Provides similar multi-vendor IT products, cloud, and services to enterprise and SMB customers, overlapping with FITS' core offerings and competing in shared regional tenders.
- Gulf Business Machines (GBM): Qatar-headquartered regional IT solutions and services provider with operations across the GCC including Bahrain. Offers enterprise hardware, managed services, cloud, and security solutions via similar vendor partnerships (IBM, Cisco, HPE, Microsoft), competing directly with FITS for Bahraini enterprise and government contracts.
- Mindware: Leading Middle East value-added IT distributor headquartered in Dubai with operations across the GCC including Bahrain. Distributes enterprise hardware, software, and cloud solutions through a reseller channel directly comparable to FITS' Lenovo/Microsoft/Huawei stack.
- MDS SI: Regional IT distribution and systems integrator operating across the Middle East with strong vendor partnerships. Competes with FITS for hardware resale, enterprise integration, and managed services business in Bahrain and the broader GCC.
Broad incumbents
- Wipro: Global IT services and consulting major with GCC delivery presence. Overlaps with FITS on managed services, cloud transformation, and ERP consulting, and competes for large enterprise and government digital transformation mandates in Bahrain.
- Batelco: Bahrain's incumbent telecom operator with a sizeable enterprise ICT and cloud services division. Competes with FITS for managed IT, connectivity, and cloud business from Bahraini enterprises and government, while also serving as a partner/subcontractor on telco-led deals.
- Ingram Micro: Global IT distribution and solutions aggregator. Comparable as the upstream channel model that FITS operates within; provides benchmark on distribution economics, vendor relationships, and value-added services at scale.
Regional players
- NGN Group: Bahrain-based IT systems integrator offering networking, enterprise hardware, and managed services. Direct local competitor for Bahraini enterprise and government IT contracts that FITS pursues.
Market position
Strengths4 records
Weaknesses4 records
Competitive moat4 records
Key risks5 records
Key highlights7 records
Customer concentration
Fakhroo Information Technology Services social profiles
Digital presenceFakhroo Information Technology Services financial estimates
Financial estimateRevenue estimate
Valuation estimate
Fakhroo Information Technology Services leadership team
Management profileNumber of profiles
Fakhroo Information Technology Services funding detail
Funding detailFunding overview
Funding rounds
Investors
Funding detail is available on the Subscription and Enterprise plan.Contact sales →
Fakhroo Information Technology Services M&A and investment
M&A and investmentM&A
Investments
M&A and investment is available on the Subscription and Enterprise plan.Contact sales →
Frequently asked questions about Fakhroo Information Technology Services
What does Fakhroo Information Technology Services do?
Fakhroo Information Technology Services (FITS) operates as a multi-vendor IT services provider in Bahrain, offering enterprise hardware (Lenovo, Huawei, HP), managed IT services, annual maintenance contracts, network and security solutions, data center management, cloud services (Microsoft Azure), and business applications (Sage ERP, Odoo, Ameyo). It also resells and implements IT service management platforms including Motadata ServiceOps and AIOps, and operates an authorized Lenovo service center.
Is Fakhroo Information Technology Services a public or private company?
Fakhroo Information Technology Services is a private company. It is classified as corporate owned and is currently operating.
When was Fakhroo Information Technology Services founded?
Fakhroo Information Technology Services was founded in 1987. It employs 11 to 50 people.
Where is Fakhroo Information Technology Services based?
Fakhroo Information Technology Services is headquartered in Manama, Bahrain, in the Middle East region.
How does Fakhroo Information Technology Services make money?
Four revenue lines are on record. Managed IT Services are the primary driver. The others are enterprise Hardware Sales, cloud & Software Solutions and professional Services.
Who are Fakhroo Information Technology Services's main competitors?
Direct peers on record are Starlink, Gulf Business Machines (GBM), Mindware and MDS SI. Broad incumbents are Wipro, Batelco and Ingram Micro. NGN Group is listed as a regional player.
Does Fakhroo Information Technology Services have an API?
No public API is recorded for Fakhroo Information Technology Services.
What industry is Fakhroo Information Technology Services in?
Fakhroo Information Technology Services's product category is Managed IT Services. Its primary akta.pro industry code is BPAEAJAN, ITSM Managed Services (Run/Operate/Optimize), with a secondary code of HDAEALAA, IT Service Management (ITSM) Platforms. Its NAICS code is 54151 and its SIC code is 7373.