Phone2000

What Phone2000 does

Phone2000 (legal entity PHONE 2000 SARL, SIREN 424 137 305) is a privately-held, family-owned mobile device services company founded in 1999 by Sivathasan Kanagasekaran and headquartered at 87 Rue des Pyrénées in Paris's 20th arrondissement. The company operates five retail boutiques across Paris and the Petite Couronne (Greater Paris), supported by five technical workshops, and employs 18 collaborators. Its core offering is component-level smartphone and tablet repair — screen and battery replacement, charge connector repair, SIM reader service, deoxidation, audio repair, and notably micro-soldering and BGA/IC motherboard-level rework, which the company describes as a rare specialty in France.

Phone2000 generates revenue across four streams: (1) fee-for-service repair with pricing ranging from €15 (SIM tray) to €479 (full iPhone 6 board swap) and an 82% same-day completion rate within 40 minutes; (2) new and refurbished device sales through boutiques and an e-commerce storefront at shop.phone2000.eu; (3) recurring commissions from distribution of GSM Protection insurance (€2.90–€19.90/month tiers covering accidental damage, liquid damage, theft, and fraud); and (4) professional training — an Express course at €1,490 plus a 780-hour RNCP Level IV certification program delivered via GSM Master. Authorized service-provider relationships with Apple, Samsung, LG, Sony, Huawei, Honor, Nokia, Microsoft, BlackBerry, and ZTE enable use of manufacturer-certified parts, while distribution partnerships with Orange, SFR, Bouygues Telecom, and Free extend the customer pipeline into all major French telecom operators.

Name

Phone2000

Legal name

PHONE 2000 SARL

Website

https://phone2000.eu

Company type

Private

Founded year

1999

Operating status

Operating

Headcount range

11–50 employees

Ownership category

akta.pro rank

Product category

Mobile Device Repair Services

NAICS

Electronic and Precision Equipment Repair and Maintenance (81121), Other Personal and Household Goods Repair and Maintenance (811490)

SIC

Services-Miscellaneous Repair Services (7600)

akta.pro primary industry

Mobile Device Repair & Aftermarket Services (Repair, Parts, Insurance/Warranty) (CRACALAI)

akta.pro secondary industries

Consumer Device Repair Services (Phones, Tablets, PCs) (CRACAJAA), Refurbished, Used & Recommerce Smartphones (CRACALAG), Consumer Electronics & Mobile Device Protection Plans (FSAJALAH)

Keywords

• Mobile device repair
• Smartphone repair services
• Repair technician training
• Mobile device insurance
• Refurbished smartphone sales

Headquarters

HQ city

Paris

HQ country

France

HQ region

Europe

Offices3 records

Markets served

GTM type

B2C

Offering type

Services

Cost components

Personnel, Operations, Supply Chain, Marketing or Sales, Technology or R&D, Infrastructure

Revenue model

1. Repair Services: Fee-for-service repair model covering smartphones and tablets - screen replacement, battery, connectors, audio components, and advanced motherboard repairs. Pricing varies by device model and repair type, ranging from €15 for SIM tray to €479 for full board swaps (iPhone 6).
2. Device Sales: Sale of new and refurbished smartphones through physical boutiques and online shop (shop.phone2000.eu). Products include flagship models from Apple, Samsung, and other brands at retail pricing.
3. Insurance Products: Distribution of GSM Protection insurance for mobile devices covering accidental damage, liquid damage, theft, and fraud. Earns commission on insurance premiums - Solo plans from €2.90-14.90/month, Family €15.90/month, Professional €19.90/month.
4. Professional Training: Professional certification training for mobile device repair technicians. Programs include Express (€1,490 for 15h), three-level certification (150h+ per level, 780h total RNCP Level IV), and corporate training solutions. Revenue from tuition fees.

Pricing tiers

Go-to-market motion1 record

Distribution channels4 records

Marketing channels6 records

Core offering

Phone2000 provides professional smartphone and tablet repair services at 5 technical workshops across Paris, with most repairs completed in 30-40 minutes. The company also offers certified technician training programs (RNCP Level IV), distributes GSM Protection mobile device insurance, and sells new and refurbished smartphones through both physical boutiques and an online shop.

Product overview

Phone2000 is a Paris-based mobile device service company offering a portfolio of interconnected services. The core offering consists of professional smartphone and tablet repair services at 5 technical workshops across Paris, with most repairs completed in 30-40 minutes. Supporting this is a certified technician training program (RNCP Level IV) with multiple skill levels. The company also distributes GSM Protection insurance products for mobile devices. Additionally, a separate online store sells new and refurbished smartphones. These services are designed to serve both individual consumers and business clients requiring device repair, staff training, or insurance coverage for mobile device fleets.

Differentiator

Problem solved

Functional benefit

Quantifiable outcome

• 82% of repairs completed in 40 minutes
• +2 more outcomes

Named customers4 records

Segments4 records

Ideal customer profiles3 records

Technology focussed No

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Feature1 record

Partnerships

Twelve partnerships are on record, tiered core.

• SamsungcoreTechnology or IntegrationMajor smartphone manufacturer partner; Phone2000 is an authorized repair provider with manufacturer-certified parts and repair processes meeting highest quality standards.
• ApplecoreTechnology or IntegrationApple authorized repair partner for iPhone devices; provides genuine parts and manufacturer-approved repair procedures.
• LGcoreTechnology or IntegrationMobile device manufacturer partner; Phone2000 provides authorized repair services for LG smartphones.
• SonycoreTechnology or IntegrationMobile device manufacturer partner for Sony Xperia smartphones repair services.
• HuaweicoreTechnology or IntegrationSmartphone manufacturer partner; authorized repair services for Huawei and Honor device lines.
• HonorcoreTechnology or IntegrationSmartphone manufacturer partner under Huawei umbrella; repair services authorized for Honor devices.
• GSM Protection (ATM)coreChannel Partner/ Reseller/ DistributorOfficial distributor of GSM Protection insurance products created by ATM. Offers device insurance covering accidental damage, liquid damage, theft, and fraud for individual (Solo), family, and business (Professional) plans.
• OrangecoreChannel Partner/ Reseller/ DistributorMajor French telecom operator; Phone2000 provides authorized repair and insurance services to Orange customers.
• SFRcoreChannel Partner/ Reseller/ DistributorFrench telecom operator; partnership for repair services and insurance distribution to SFR subscriber base.
• Bouygues TelecomcoreChannel Partner/ Reseller/ DistributorFrench telecom operator; provides authorized repair services and insurance products for Bouygues Telecom customers.
• FreecoreChannel Partner/ Reseller/ DistributorFrench telecom operator; partnership for device repair and insurance services for Free mobile subscribers.
• GSM MastercoreImplementation/ SI/ Consulting PartnerTraining partner organization for professional certification. GSM Master provides the 780-hour RNCP Level IV certification program for 'Réparateur de produits nomades' (mobile device repair technician).

Scale indicators7 records

Recent moves6 records

Expansion highlights5 records

Others

• Back Market: Global refurbished electronics marketplace with French roots. Adjacent rather than competing directly, but relevant for understanding the refurbished-device demand pool Phone2000 taps into via shop.phone2000.eu.
• Recommerce: French refurbished smartphone buyback and recommerce platform. Comparable because Phone2000 also sells refurbished devices, but Recommerce is a software-led marketplace rather than a repair-first operator.
• iFixit: Open-source repair manual platform and parts retailer for electronics. Not a competitor, but the leading reference for technician training and DIY repair — relevant to Phone2000's training program content and parts sourcing.

Broad incumbents

• Timpson Group: UK high-street repair chain offering phone, watch, shoe, and key cutting services. Overlapping mobile repair capability as part of a much broader service portfolio, comparable in retail-clinic operating model.
• uBreakiFix (Asurion): Largest US-based device repair chain, owned by Asurion, offering same-day smartphone, tablet, and computer repairs at scale. Broad incumbent illustrating the global benchmark Phone2000 could aspire to via multi-city expansion.

Direct peers

• WeFix: French mobile device repair chain owned by Fnac Darty operating mall-based kiosks and boutiques. Direct competitor offering same-day screen/battery repairs for smartphones and tablets across France, with the advantage of being backed by a major retailer.
• SOSav: French specialist in smartphone, tablet, and console repair with a strong online parts and tutorial presence plus physical repair services. Comparable to Phone2000 in technical depth and target customer base.
• Répar'Store: French multi-brand electronics repair franchise with nationwide shop coverage. Comparable as a competing chain addressing the same consumer and small-business repair demand that Phone2000 serves.

Regional players

• iSmash: UK-based walk-in smartphone and tablet repair chain with rapid turnaround positioning similar to Phone2000's 30-40 minute promise. Comparable operating model but geographically focused on the UK market.

Emerging players

• Puls Technologies: US on-demand in-home tech repair and installation service for smartphones, computers, and smart devices. Comparable to Phone2000's proximity/repair focus but with a mobile-visit rather than boutique model.

Market position

Strengths5 records

Weaknesses5 records

Competitive moat4 records

Key risks5 records

Key highlights7 records

Customer concentration

• Facebookfacebook.com/phone2000.france
• LinkedInlinkedin.com/company/phone2000

Compliance2 records

Revenue estimate

Valuation estimate

Number of profiles

Profiles7 records

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about Phone2000