MyNetFone
MyNetFone (ASX: MNF) is an Australian public communications company operating the Symbio cloud communications platform across Australia, New Zealand, Singapore, and Malaysia, serving APAC enterprises, governments, and service providers with voice, messaging, and Microsoft Teams and Cisco Webex integrations.
- Company typePrivate
- Founded2006
- HeadquartersSydney, Australia
- Headcount51–100
- GTM typeB2B and B2C
- OfferingServices
What MyNetFone does
MyNetFone (ASX: MNF) is an Australian publicly listed communications company founded in 2006 and headquartered in Sydney, with 51-100 employees. The firmographic record positions MyNetFone as "Australia's provider of hosted voice and data communication services, VoIP Phone and DSL internet for the Home and Business," while the Symbio Holdings Limited subsidiary, acquired in 2012, anchors the company's enterprise and service-provider business with a substantially different value proposition. Through Symbio, the company operates a cloud communications platform delivering voice and SMS coverage across Australia, New Zealand, Singapore, and Malaysia, with offices in Melbourne, Auckland, Singapore, and Kuala Lumpur.
The technology stack centers on a fully interconnected multi-regional cloud communications network marketed as "infinitely scalable." The product portfolio splits into two tracks. The enterprise track comprises Enterprise SIP Trunking, Enterprise PBX, Enterprise Call Recording, and Enterprise Fax, integrated natively with Microsoft Teams (via Operator Connect and Direct Routing) and Cisco Webex (via Webex Calling and Webex Contact Center). The service-provider track comprises Symbio Exchange (a voice traffic trading, swapping, and routing marketplace), Carrier Interconnect, Call Termination, Number Manager (inbound call control and phone number management), Phone Numbers & Porting, and A2P Messaging. The Symbio Connect developer platform exposes APIs and no-code tools for service providers and developers to build communication products on the network.
Revenue is generated across six streams: subscription-based enterprise SIP trunking and calling services, usage-based call termination and connectivity, subscription-based phone number provisioning and porting, transaction fees on the Symbio Exchange voice trading marketplace, usage-based A2P messaging, and subscription-based RSP/reseller services. Two primary customer segments are served: APAC enterprise and government organizations (cloud-ready calling, UCaaS integrations, hybrid work, government use cases) and service providers, carriers, and developers (voice network infrastructure, APIs, no-code tools). Go-to-market combines direct enterprise field sales, partner channels through the Microsoft and Cisco ecosystems, and developer self-service via the Symbio Connect API portal. Named customers include Microsoft, Google, Cisco, Zoom, Twilio, RingCentral, Aircall, and Children's Cancer Institute. The M&A history spans Super IP Pty Ltd (2006), Callstream (2010), Symbio (2012), gotalk Ltd (2012), Telecom New Zealand International (2015), and Conference Call International (2017, ~$18M).
MyNetFone firmographics
Firmographics- Name
- MyNetFone
- Legal name
- Symbio Holdings Limited
- Website
- https://mynetfone.com.au
- Company type
- Private
- Founded year
- 2006
- Operating status
- Operating
- Headcount range
- 51–100 employees
- Short description
- MyNetFone (ASX: MNF) is an Australian public communications company operating the Symbio cloud communications platform across Australia, New Zealand, Singapore, and Malaysia, serving APAC enterprises, governments, and service providers with voice, messaging, and Microsoft Teams and Cisco Webex integrations.
- Ownership category
- akta.pro rank
MyNetFone industry classification
Industry- Product category
- Telecommunications Services
- NAICS
- Wired Telecommunications Carriers (517111), All Other Telecommunications (5178)
- SIC
- Services-Telephone Interconnect Systems (7385), Telephone Communications (No Radiotelephone) (4813)
- akta.pro primary industry
- Cloud PBX & Hosted Telephony (HDAIAHAB)
- akta.pro secondary industry
- VoIP Access & ITSP Services (HDAIAHAD)
Keywords
Where MyNetFone is headquartered
LocationHeadquarters
- HQ city
- Sydney
- HQ country
- Australia
- HQ region
- Oceania
Offices4 records
Markets served
MyNetFone business model
Business model- GTM type
- B2B and B2C
- Offering type
- Services
- Cost components
- Technology or R&D, Infrastructure, Personnel, Operations, Marketing or Sales
Revenue model
- Enterprise SIP Trunking & Calling Services: Subscription-based voice and calling services for enterprise customers including SIP trunking, enterprise PBX, call recording, and enterprise fax.
- Call Termination & Connectivity: Usage-based voice termination services for service providers and enterprise customers, charging per minute or per call for voice traffic routing.
- Phone Numbers & Number Porting: Revenue from phone number provisioning and porting services across APAC regions, likely subscription or per-number pricing.
- Symbio Exchange (Voice Trading): Voice traffic trading and routing marketplace enabling carriers and service providers to trade voice capacity across APAC.
- A2P Messaging: Application-to-person messaging services for enterprise communications and notifications.
- RSP & Reseller Services: Reseller and service provider services enabling partners to white-label or resell Symbio's communication infrastructure.
Pricing tiers
| Model | Billing | Price |
|---|---|---|
| Subscription | Annual | Quote-based enterprise pricing |
Go-to-market motion3 records
Distribution channels4 records
Marketing channels4 records
MyNetFone product offering
Product offeringCore offering
MyNetFone is Australia's provider of hosted voice and data communication services, offering VoIP phone systems and DSL internet for both home and business customers. Through its Symbio subsidiary, the group delivers cloud-ready SIP trunking, enterprise PBX, call termination, phone number provisioning, A2P messaging, voice traffic trading, and developer APIs across Australia, New Zealand, Singapore, and Malaysia.
Product overview
Symbio is a cloud communications platform providing a unified portfolio of enterprise and service provider solutions across the Asia-Pacific region. The platform offers enterprise products including Enterprise SIP Trunking, Enterprise PBX, Enterprise Call Recording, and Enterprise Fax, along with service provider solutions such as Call Termination, Phone Numbers & Porting, Messaging, Symbio Exchange (voice trading), and Carrier Interconnect. Integration options include Microsoft Teams (Operator Connect and Direct Routing) and Cisco Webex (Calling and Contact Center). The Symbio Connect developer platform enables API access and no-code tools for building communication products.
Differentiator
Problem solved
Functional benefit
Brands
- Symbio Exchange: Trade, swap and route global voice traffic
- Symbio Connect
- Number Manager
Products and services
- MyNetFone VoIP Phone Services Hosted VoIP phone service for Australian home and business customers, providing internet-based telephony as an alternative to traditional landline services.
- MyNetFone DSL Internet DSL broadband internet service for Australian home and business customers, bundled with hosted voice services.
- Enterprise SIP Trunking (Symbio) Cloud-ready SIP trunking service providing scalable voice connectivity for APAC enterprise and government organizations.
- Enterprise PBX (Symbio) Cloud-based PBX solution providing enterprise-grade phone system capabilities for APAC enterprises.
- Symbio Exchange — Voice Traffic Trading Platform Global voice traffic trading, swapping, and routing platform enabling service providers to optimize voice network operations across APAC.
- Carrier Interconnect (Symbio) Infrastructure solution simplifying APAC voice network connectivity for carriers and service providers.
- Number Manager (Symbio) Platform for managing and controlling inbound phone numbers and call routing across APAC.
- Call Termination (Symbio) Domestic and international call termination services for service providers across APAC.
- Phone Numbers & Porting (Symbio) Phone number provisioning and number porting services across Australia, New Zealand, Singapore, and Malaysia.
- A2P Messaging (Symbio) Application-to-Person (A2P) SMS messaging services for enterprise communications and notifications across APAC.
- Symbio Connect Developer Platform Developer platform providing APIs and no-code tools for building communication products and accessing Symbio's voice and SMS infrastructure.
- Microsoft Teams Operator Connect (Symbio) Native Microsoft Teams integration enabling operator-connected cloud calling for enterprise customers.
- Microsoft Teams Direct Routing (Symbio) Direct routing integration for Microsoft Teams phone system connecting Symbio's cloud voice infrastructure.
- Webex Calling by Symbio Cloud calling solution for Cisco Webex platform enabling enterprise customers to integrate Webex with Symbio's voice infrastructure.
- Webex Contact Center (Symbio) Contact center integration for Cisco Webex providing cloud-based contact center capabilities for enterprise customers.
- RSP & Reseller Services (Symbio) Reseller and service provider program enabling partners to white-label or resell Symbio's communication infrastructure across APAC.
Quantifiable outcome
- Access to new markets with increased quality and control
Companies that use MyNetFone
Customer profileNamed customers8 records
Segments3 records
Ideal customer profiles3 records
MyNetFone technology and API
TechnologyTechnology focussed Yes
API detail
- Has API
- Yes
- API docs
- API detail
Core technology
AI maturity
App detail
Integration3 records
Feature8 records
MyNetFone partnerships and signals
Strategic signalPartnerships
Two partnerships are on record, tiered core.
- MicrosoftcoreFlagship technology integration partnership providing Microsoft Teams Operator Connect and Teams Direct Routing capabilities. Symbio serves as operator partner enabling enterprise customers to make and receive calls within Microsoft Teams using Symbio's cloud voice infrastructure.
- CiscocoreStrategic integration partnership providing Cisco Webex Calling and Webex Contact Center capabilities. Symbio enables cloud calling integration with Cisco's collaboration platform for enterprise customers.
Scale indicators4 records
Recent moves6 records
Expansion highlights5 records
MyNetFone competitors and assessment
Company assessmentBroad incumbents
- Telstra: Australia's incumbent carrier with extensive fixed, mobile, and enterprise communications assets. Comparable as a broader incumbent in Symbio's home market that can offer voice, SIP, and UCaaS as part of a wider telecom portfolio.
Direct peers
- Sinch: Global CPaaS provider offering voice termination, A2P messaging, and number management across APAC and beyond. Comparable to Symbio's service-provider product set (call termination, numbers, messaging) and competes for the same carrier and service-provider customers.
- Aircall: Cloud phone system focused on SMBs and mid-market that uses Symbio for APAC voice infrastructure. Comparable as a customer-led competitor leveraging Symbio's network to expand into the same enterprise calling market.
- Vonage (Ericsson): UCaaS and CPaaS platform acquired by Ericsson, offering programmable voice, messaging, and unified communications APIs. Comparable to Symbio on API-first communications, voice services, and integrations with collaboration platforms.
- RingCentral: UCaaS and contact center provider that is also a Symbio customer for APAC voice infrastructure. Comparable because it operates its own cloud communications stack and competes for the same enterprise calling workloads Symbio serves via SIP trunking.
- Telnyx: API-first voice, messaging, and networking provider operating its own private global IP network. Comparable to Symbio in offering carrier-grade SIP trunking, number management, and messaging to service providers and enterprises.
- IntelePeer: Communications platform provider offering voice, messaging, and contact center services with its own carrier network. Comparable to Symbio on SIP trunking, UCaaS integrations, and carrier-grade voice for service providers.
- Bandwidth: CPaaS and communications platform offering voice, messaging, and 911 services to enterprises and service providers. Comparable to Symbio in voice termination, numbering, and API-first delivery to communication-dependent customers.
- 8x8: UCaaS and contact center provider offering cloud voice and SIP trunking globally, including APAC. Comparable to Symbio on enterprise voice, Teams integration, and contact center delivery models.
- Twilio: Global CPaaS leader offering programmable voice, messaging, and SIP trunking. Twilio is both a Symbio customer and a direct competitor in APAC voice and messaging services, making it the closest comparable on capability and customer overlap.
Market position
Strengths4 records
Weaknesses4 records
Competitive moat5 records
Key risks5 records
Key highlights7 records
Customer concentration
MyNetFone social profiles
Digital presenceMyNetFone financial estimates
Financial estimateRevenue estimate
Valuation estimate
MyNetFone leadership team
Management profileNumber of profiles
MyNetFone funding detail
Funding detailFunding overview
Funding rounds
Investors
Funding detail is available on the Subscription and Enterprise plan.Contact sales →
MyNetFone M&A and investment
M&A and investmentM&A6 records
Investments
M&A and investment is available on the Subscription and Enterprise plan.Contact sales →
Frequently asked questions about MyNetFone
What does MyNetFone do?
MyNetFone is Australia's provider of hosted voice and data communication services, offering VoIP phone systems and DSL internet for both home and business customers. Through its Symbio subsidiary, the group delivers cloud-ready SIP trunking, enterprise PBX, call termination, phone number provisioning, A2P messaging, voice traffic trading, and developer APIs across Australia, New Zealand, Singapore, and Malaysia.
Is MyNetFone a public or private company?
MyNetFone is a private company. It is classified as public and is currently operating.
When was MyNetFone founded?
MyNetFone was founded in 2006. It employs 51 to 100 people.
Where is MyNetFone based?
MyNetFone is headquartered in Sydney, Australia, in the Oceania region.
How does MyNetFone make money?
Six revenue lines are on record. Enterprise SIP Trunking & Calling Services are the primary driver. The others are call Termination & Connectivity, phone Numbers & Number Porting, symbio Exchange (Voice Trading), A2P Messaging and RSP & Reseller Services.
Who are MyNetFone's main competitors?
Telstra is listed as a broad incumbent. Direct peers are Sinch, Aircall, Vonage (Ericsson), RingCentral, Telnyx, IntelePeer, Bandwidth, 8x8 and Twilio.
Does MyNetFone have an API?
Yes. MyNetFone exposes a public API. Developer documentation is at developer.mnfgroup.limited.
What industry is MyNetFone in?
MyNetFone's product category is Telecommunications Services. Its primary akta.pro industry code is HDAIAHAB, Cloud PBX & Hosted Telephony, with a secondary code of HDAIAHAD, VoIP Access & ITSP Services. Its NAICS code is 517111 and its SIC code is 7385.