MyNetFone

What MyNetFone does

MyNetFone (ASX: MNF) is an Australian publicly listed communications company founded in 2006 and headquartered in Sydney, with 51-100 employees. The firmographic record positions MyNetFone as "Australia's provider of hosted voice and data communication services, VoIP Phone and DSL internet for the Home and Business," while the Symbio Holdings Limited subsidiary, acquired in 2012, anchors the company's enterprise and service-provider business with a substantially different value proposition. Through Symbio, the company operates a cloud communications platform delivering voice and SMS coverage across Australia, New Zealand, Singapore, and Malaysia, with offices in Melbourne, Auckland, Singapore, and Kuala Lumpur.

The technology stack centers on a fully interconnected multi-regional cloud communications network marketed as "infinitely scalable." The product portfolio splits into two tracks. The enterprise track comprises Enterprise SIP Trunking, Enterprise PBX, Enterprise Call Recording, and Enterprise Fax, integrated natively with Microsoft Teams (via Operator Connect and Direct Routing) and Cisco Webex (via Webex Calling and Webex Contact Center). The service-provider track comprises Symbio Exchange (a voice traffic trading, swapping, and routing marketplace), Carrier Interconnect, Call Termination, Number Manager (inbound call control and phone number management), Phone Numbers & Porting, and A2P Messaging. The Symbio Connect developer platform exposes APIs and no-code tools for service providers and developers to build communication products on the network.

Revenue is generated across six streams: subscription-based enterprise SIP trunking and calling services, usage-based call termination and connectivity, subscription-based phone number provisioning and porting, transaction fees on the Symbio Exchange voice trading marketplace, usage-based A2P messaging, and subscription-based RSP/reseller services. Two primary customer segments are served: APAC enterprise and government organizations (cloud-ready calling, UCaaS integrations, hybrid work, government use cases) and service providers, carriers, and developers (voice network infrastructure, APIs, no-code tools). Go-to-market combines direct enterprise field sales, partner channels through the Microsoft and Cisco ecosystems, and developer self-service via the Symbio Connect API portal. Named customers include Microsoft, Google, Cisco, Zoom, Twilio, RingCentral, Aircall, and Children's Cancer Institute. The M&A history spans Super IP Pty Ltd (2006), Callstream (2010), Symbio (2012), gotalk Ltd (2012), Telecom New Zealand International (2015), and Conference Call International (2017, ~$18M).

Name

MyNetFone

Legal name

Symbio Holdings Limited

Website

https://mynetfone.com.au

Company type

Private

Founded year

2006

Operating status

Operating

Headcount range

51–100 employees

Short description

MyNetFone (ASX: MNF) is an Australian public communications company operating the Symbio cloud communications platform across Australia, New Zealand, Singapore, and Malaysia, serving APAC enterprises, governments, and service providers with voice, messaging, and Microsoft Teams and Cisco Webex integrations.

Ownership category

akta.pro rank

Product category

Telecommunications Services

NAICS

Wired Telecommunications Carriers (517111), All Other Telecommunications (5178)

SIC

Services-Telephone Interconnect Systems (7385), Telephone Communications (No Radiotelephone) (4813)

akta.pro primary industry

Cloud PBX & Hosted Telephony (HDAIAHAB)

akta.pro secondary industry

VoIP Access & ITSP Services (HDAIAHAD)

Keywords

• Hosted voice services
• VoIP telephony
• DSL internet services
• SIP trunking
• Cloud communications

Headquarters

HQ city

Sydney

HQ country

Australia

HQ region

Oceania

Offices4 records

Markets served

GTM type

B2B and B2C

Offering type

Services

Cost components

Technology or R&D, Infrastructure, Personnel, Operations, Marketing or Sales

Revenue model

1. Enterprise SIP Trunking & Calling Services: Subscription-based voice and calling services for enterprise customers including SIP trunking, enterprise PBX, call recording, and enterprise fax.
2. Call Termination & Connectivity: Usage-based voice termination services for service providers and enterprise customers, charging per minute or per call for voice traffic routing.
3. Phone Numbers & Number Porting: Revenue from phone number provisioning and porting services across APAC regions, likely subscription or per-number pricing.
4. Symbio Exchange (Voice Trading): Voice traffic trading and routing marketplace enabling carriers and service providers to trade voice capacity across APAC.
5. A2P Messaging: Application-to-person messaging services for enterprise communications and notifications.
6. RSP & Reseller Services: Reseller and service provider services enabling partners to white-label or resell Symbio's communication infrastructure.

Pricing tiers

Go-to-market motion3 records

Distribution channels4 records

Marketing channels4 records

Core offering

MyNetFone is Australia's provider of hosted voice and data communication services, offering VoIP phone systems and DSL internet for both home and business customers. Through its Symbio subsidiary, the group delivers cloud-ready SIP trunking, enterprise PBX, call termination, phone number provisioning, A2P messaging, voice traffic trading, and developer APIs across Australia, New Zealand, Singapore, and Malaysia.

Product overview

Symbio is a cloud communications platform providing a unified portfolio of enterprise and service provider solutions across the Asia-Pacific region. The platform offers enterprise products including Enterprise SIP Trunking, Enterprise PBX, Enterprise Call Recording, and Enterprise Fax, along with service provider solutions such as Call Termination, Phone Numbers & Porting, Messaging, Symbio Exchange (voice trading), and Carrier Interconnect. Integration options include Microsoft Teams (Operator Connect and Direct Routing) and Cisco Webex (Calling and Contact Center). The Symbio Connect developer platform enables API access and no-code tools for building communication products.

Differentiator

Problem solved

Functional benefit

Brands

• Symbio Exchange: Trade, swap and route global voice traffic
• Symbio Connect
• Number Manager

Products and services

• MyNetFone VoIP Phone Services Hosted VoIP phone service for Australian home and business customers, providing internet-based telephony as an alternative to traditional landline services.
• MyNetFone DSL Internet DSL broadband internet service for Australian home and business customers, bundled with hosted voice services.
• Enterprise SIP Trunking (Symbio) Cloud-ready SIP trunking service providing scalable voice connectivity for APAC enterprise and government organizations.
• Enterprise PBX (Symbio) Cloud-based PBX solution providing enterprise-grade phone system capabilities for APAC enterprises.
• Symbio Exchange — Voice Traffic Trading Platform Global voice traffic trading, swapping, and routing platform enabling service providers to optimize voice network operations across APAC.
• Carrier Interconnect (Symbio) Infrastructure solution simplifying APAC voice network connectivity for carriers and service providers.
• Number Manager (Symbio) Platform for managing and controlling inbound phone numbers and call routing across APAC.
• Call Termination (Symbio) Domestic and international call termination services for service providers across APAC.
• Phone Numbers & Porting (Symbio) Phone number provisioning and number porting services across Australia, New Zealand, Singapore, and Malaysia.
• A2P Messaging (Symbio) Application-to-Person (A2P) SMS messaging services for enterprise communications and notifications across APAC.
• Symbio Connect Developer Platform Developer platform providing APIs and no-code tools for building communication products and accessing Symbio's voice and SMS infrastructure.
• Microsoft Teams Operator Connect (Symbio) Native Microsoft Teams integration enabling operator-connected cloud calling for enterprise customers.
• Microsoft Teams Direct Routing (Symbio) Direct routing integration for Microsoft Teams phone system connecting Symbio's cloud voice infrastructure.
• Webex Calling by Symbio Cloud calling solution for Cisco Webex platform enabling enterprise customers to integrate Webex with Symbio's voice infrastructure.
• Webex Contact Center (Symbio) Contact center integration for Cisco Webex providing cloud-based contact center capabilities for enterprise customers.
• RSP & Reseller Services (Symbio) Reseller and service provider program enabling partners to white-label or resell Symbio's communication infrastructure across APAC.

Quantifiable outcome

• Access to new markets with increased quality and control

Named customers8 records

Segments3 records

Ideal customer profiles3 records

Technology focussed Yes

API detail

Has API

Yes

API docs

API detail

Core technology

AI maturity

App detail

Integration3 records

Feature8 records

Partnerships

Two partnerships are on record, tiered core.

• MicrosoftcoreTechnology or IntegrationFlagship technology integration partnership providing Microsoft Teams Operator Connect and Teams Direct Routing capabilities. Symbio serves as operator partner enabling enterprise customers to make and receive calls within Microsoft Teams using Symbio's cloud voice infrastructure.
• CiscocoreTechnology or IntegrationStrategic integration partnership providing Cisco Webex Calling and Webex Contact Center capabilities. Symbio enables cloud calling integration with Cisco's collaboration platform for enterprise customers.

Scale indicators4 records

Recent moves6 records

Expansion highlights5 records

Broad incumbents

• Telstra: Australia's incumbent carrier with extensive fixed, mobile, and enterprise communications assets. Comparable as a broader incumbent in Symbio's home market that can offer voice, SIP, and UCaaS as part of a wider telecom portfolio.

Direct peers

• Sinch: Global CPaaS provider offering voice termination, A2P messaging, and number management across APAC and beyond. Comparable to Symbio's service-provider product set (call termination, numbers, messaging) and competes for the same carrier and service-provider customers.
• Aircall: Cloud phone system focused on SMBs and mid-market that uses Symbio for APAC voice infrastructure. Comparable as a customer-led competitor leveraging Symbio's network to expand into the same enterprise calling market.
• Vonage (Ericsson): UCaaS and CPaaS platform acquired by Ericsson, offering programmable voice, messaging, and unified communications APIs. Comparable to Symbio on API-first communications, voice services, and integrations with collaboration platforms.
• RingCentral: UCaaS and contact center provider that is also a Symbio customer for APAC voice infrastructure. Comparable because it operates its own cloud communications stack and competes for the same enterprise calling workloads Symbio serves via SIP trunking.
• Telnyx: API-first voice, messaging, and networking provider operating its own private global IP network. Comparable to Symbio in offering carrier-grade SIP trunking, number management, and messaging to service providers and enterprises.
• IntelePeer: Communications platform provider offering voice, messaging, and contact center services with its own carrier network. Comparable to Symbio on SIP trunking, UCaaS integrations, and carrier-grade voice for service providers.
• Bandwidth: CPaaS and communications platform offering voice, messaging, and 911 services to enterprises and service providers. Comparable to Symbio in voice termination, numbering, and API-first delivery to communication-dependent customers.
• 8x8: UCaaS and contact center provider offering cloud voice and SIP trunking globally, including APAC. Comparable to Symbio on enterprise voice, Teams integration, and contact center delivery models.
• Twilio: Global CPaaS leader offering programmable voice, messaging, and SIP trunking. Twilio is both a Symbio customer and a direct competitor in APAC voice and messaging services, making it the closest comparable on capability and customer overlap.

Market position

Strengths4 records

Weaknesses4 records

Competitive moat5 records

Key risks5 records

Key highlights7 records

Customer concentration

• LinkedInlinkedin.com/company/mynetfone
• Xx.com/mynetfone
• Facebookfacebook.com/mynetfone

Revenue estimate

Valuation estimate

Number of profiles

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A6 records

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about MyNetFone