My Pit Crew

What My Pit Crew does

My Pit Crew is a Melbourne-based, registered not-for-profit organization that delivers NDIS-funded disability support services, including one-on-one support, bespoke day programs, and social group activities, to participants living with disabilities across the Melbourne metropolitan area. The organization matches participants with experienced support workers based on individual NDIS goals, interests, and lifestyle preferences, and emphasizes small group sizes, long-term relationships, and personalized engagement over high-volume service delivery. Service features include everyday living assistance, community access support, social skills development, and small group activities such as Dungeons & Dragons and board game groups.

The business operates as part of Safe Transport Australia Inc, a registered Australian charity (ABN 24 903 877 928), which provides the structural not-for-profit status that underpins its pricing model. My Pit Crew bills through the NDIS pricing model, accepts plan-managed and self-managed participants, and positions itself on competitive pricing with lower weekend charge rates than larger agencies, while paying industry-leading rates to its support workers. The company is NDIS registered and complies with NDIS Practice Standards and the Australian Privacy Principles.

Go-to-market is direct-to-consumer: customers are acquired via the company website, phone, or email, with organic social media presence on LinkedIn, Instagram, and Facebook supplementing word-of-mouth referrals. Founded in 2014 and operating from St Kilda, Melbourne, the organization has accumulated over eight years of operating history, with a headcount in the 11-50 range consistent with a small, locally focused service provider. There is no external equity funding; revenue derives entirely from NDIS-funded service delivery and associated donation channels via Safe Transport Australia.

Name

My Pit Crew

Legal name

My Pit Crew (part of Safe Transport Australia Inc)

Website

https://mypitcrew.org.au

Company type

Private

Founded year

2014

Operating status

Operating

Headcount range

11–50 employees

Ownership category

akta.pro rank

Product category

Disability Support Services

NAICS

Services for the Elderly and Persons with Disabilities (62412), Services for the Elderly and Persons with Disabilities (624120)

SIC

Services-Social Services (8300)

akta.pro primary industry

Disability Services & Independent Living Support (BPAGAEAG)

akta.pro secondary industry

Disability Services & Independent Living Support (BPAGACAG)

Keywords

• Disability support services
• NDIS support
• One-on-one support
• Community access programs
• Social group activities

Headquarters

HQ city

Melbourne

HQ country

Australia

HQ region

Oceania

Offices1 record

Markets served

GTM type

B2C

Offering type

Services

Cost components

Personnel, Operations, Marketing or Sales

Revenue model

1. NDIS Funded Disability Support Services: Revenue is generated through NDIS-funded disability support services including one-on-one support, social groups, and community access programs. The company accepts both plan-managed and self-managed NDIS participants. As a registered not-for-profit organization under Safe Transport Australia, pricing is based on the NDIS pricing model.

Pricing tiers

Go-to-market motion1 record

Distribution channels1 record

Marketing channels5 records

Core offering

My Pit Crew provides personalized NDIS-funded disability support services to participants across Melbourne, including one-on-one support matched to individual goals and lifestyle, bespoke day programs, and small social group activities such as Dungeons & Dragons and Board Game groups. Services cover everyday living assistance, community access, and social skills development, and are claimable through plan-managed and self-managed NDIS plans.

Product overview

My Pit Crew is a Melbourne-based NDIS registered not-for-profit disability support provider offering a unified service portfolio focused on personalized care and community connection. The core offerings include 1:1 Support Services (personalized matching with support workers), Bespoke Day Programs (customized daily support), and Social Groups (including Dungeons & Dragons and Board Game Groups). Supporting these are service features for Everyday Living Assistance, Community Access, Social Skills Development, and Small Group Activities. The organization also runs community engagement initiatives like an AFL Tipping Competition. All services are delivered through experienced support workers and are claimable through NDIS plans (plan-managed and self-managed participants).

Differentiator

Problem solved

Functional benefit

Products and services

• NDIS Support Services Core NDIS disability support offering for participants in Melbourne, encompassing 1:1 support, bespoke day programs, and social group activities, delivered by experienced support workers and claimable through plan-managed and self-managed NDIS plans.
• 1:1 Support Services Personalized one-on-one support matching NDIS participants with support workers aligned to their goals, interests, and lifestyle, helping participants live life on their terms.
• Bespoke Day Programs Customized day programs providing tailored disability support activities and experiences designed around individual participant needs.
• Social Groups Small-group social activities designed to build community connection, confidence, and skills among NDIS participants in Melbourne.
• Dungeons & Dragons Social Group Supported Dungeons & Dragons social group for NDIS participants, providing structured social interaction and confidence building through a tabletop role-playing experience.
• Supported Board Game Groups - Games for Growth Supported board game groups that combine recreation with social and skills development for NDIS participants in a small-group setting.

Named customers2 records

Segments1 record

Ideal customer profiles1 record

Technology focussed No

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Partnerships

One partnership is on record.

• Safe Transport AustraliacoreStrategic or Co-development PartnerMy Pit Crew is an integral part of Safe Transport Australia Inc, a registered Australian charity (ABN 24 903 877 928). This structural relationship enables My Pit Crew to maintain not-for-profit status and competitive NDIS pricing while benefiting from the organizational resources and mission alignment of the larger charity dedicated to providing essential support and services.

Scale indicators2 records

Recent moves6 records

Expansion highlights4 records

Direct peers

• Life Without Barriers: One of Australia's largest NDIS and out-of-home care providers offering disability support, community access, and accommodation services nationally. Directly comparable to My Pit Crew as a registered NDIS provider delivering one-on-one and group disability support, but at much greater scale and geographic breadth.
• Achieve Australia: NSW-based registered NDIS provider offering supported independent living, community participation, and day programs for people with disabilities. Comparable to My Pit Crew in service mix (community access, daily living, social participation) and NDIS funding model, though primarily serving a different Australian state.
• Yooralla: Long-established Victorian disability service provider offering NDIS-funded support, accommodation, therapy, and community participation services. Directly comparable to My Pit Crew in target customer (NDIS participants), service mix (community access, daily living, social participation), and Victorian geography.
• Mable: Australia-based online platform that connects NDIS participants directly with independent support workers for one-on-one and community access services. Comparable to My Pit Crew in serving the same NDIS-funded use cases, but competes via a marketplace model rather than directly employed support workers.
• Scope Australia: Victorian-based registered NDIS provider delivering disability support, supported independent living, and therapy services to participants across Melbourne and regional Victoria. Comparable to My Pit Crew because it serves the same NDIS participants in overlapping Melbourne suburbs with similar community access and daily living offerings.
• Melba Support Services: Victorian NDIS provider specializing in supported independent living, community access, and tailored support programs for people with disabilities. Highly comparable to My Pit Crew because both deliver NDIS-funded individualized and group support to participants in the Melbourne region with a focus on personalization.
• Sunnyfield: National not-for-profit disability services provider offering NDIS accommodation, community participation, and learning/lifestyle programs. Comparable to My Pit Crew in mission (not-for-profit disability support), service categories (community access, daily living, social programs), and NDIS funding model.
• Hireup: NDIS-registered platform enabling participants to find, book, and manage support workers online for in-home and community disability support. Comparable to My Pit Crew in target customers and core services (1:1 support, community access), but differentiates via a tech-enabled marketplace rather than a directly employed workforce.

Broad incumbents

• Aruma: National disability services provider (formerly House with No Steps) offering NDIS support, accommodation, and therapy across Australia. Comparable to My Pit Crew in core service line and customer base, but operates as a broad incumbent with multi-state scale and a wider portfolio than My Pit Crew's localized community access focus.

Market position

Strengths5 records

Weaknesses2 records

Competitive moat5 records

Key risks5 records

Key highlights7 records

Customer concentration

• Facebookfacebook.com/profile.php
• LinkedInlinkedin.com/company/mypitcrew
• Instagraminstagram.com/mypitcrew_care

Compliance4 records

Revenue estimate

Valuation estimate

Number of profiles

Profiles2 records

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about My Pit Crew