What Vallmo does

Vallmo AB is a Swedish managed-services provider headquartered in Visby that delivers 24/7 property-related customer operations to commercial property owners, municipal housing companies, and housing associations. Founded in 2022 by Susanna Ehrström, the company integrates into clients' existing case management systems via API to intake, triage, and document fault reports (felanmälan), route alarms, and provide customer service and switchboard coverage. Its distinguishing operational method is Videofelanmälan, which uses live video connectivity to the tenant's mobile device so that a Vallmo operator can diagnose and resolve many faults during the first call, with photographic documentation uploaded directly into the client's case management system. The company maintains offices in Visby (headquarters) and Halmstad (redundancy), with a planned Stockholm opening in autumn 2026, and serves enterprise customers including Vasakronan, Heimstaden, Rikshem, Genova, Wallenstam, Klövern, Neobo, and Kontakta.

Revenue is generated under multi-year managed-services contracts tailored to individual client scope (pricing is not publicly disclosed). The primary sales motion is direct B2B enterprise engagement with property owners and housing associations, supplemented by channel-partner relationships. Since 2025 the company has operated a parallel care-services subsidiary, Vallmo Omsorg, which provides safety-alarm handling (trygghetslarm), digital supervision, and a Trygghetscentral (safety monitoring center). Vallmo Omsorg was selected as a supplier by 6 of 9 partners in Sweden's national framework procurement for safety alarms — a contract period running May 15, 2025 through May 14, 2030 on a procurement with an estimated total value of approximately 1.6 billion SEK. Core operational claims include 100% Swedish-speaking staffing, two operational sites providing redundancy, and an API-integrated, green-by-design model that reduces unnecessary site visits via video triage.

Name

Vallmo

Legal name

Vallmo AB

Website

https://vallmo.se

Company type

Private

Founded year

2022

Operating status

Operating

Headcount range

11–50 employees

Short description

Vallmo AB is a Swedish managed-services provider that delivers 24/7 fault reporting, video-based remote diagnostics, customer service, switchboard, and alarm handling to property owners, housing associations, and — via Vallmo Omsorg — care-sector clients across Sweden.

Ownership category

akta.pro rank

Headquarters

HQ city

Visby

HQ country

Sweden

HQ region

Europe

Offices3 records

Markets served

GTM type

B2B

Offering type

Services

Cost components

Personnel, Operations, Technology or R&D, Marketing or Sales, Infrastructure

Revenue model

1. Property Services Revenue: Recurring service fees from property management companies for fault reporting, customer service, switchboard services, alarm handling, and property administration. Services provided 24/7 throughout the year.
2. Care and Safety Services (Vallmo Omsorg): Revenue from safety alarm services and care-related services through framework agreements with suppliers. The company participates in national procurement valued at approximately 1.6 billion SEK.

Pricing tiers

Go-to-market motion2 records

Distribution channels2 records

Marketing channels7 records

Core offering

Vallmo provides outsourced 24/7 customer service, fault reporting (including video-based fault reporting), switchboard, and alarm handling services to property management companies in Sweden. The company operates as a contact center partner for residential property owners and managers, handling tenant communications, emergency calls, and service coordination. Through its subsidiary Vallmo Omsorg, it also delivers care-related safety alarm and telephony services.

Product overview

Vallmo is a property management service company offering an integrated suite of fastighetsrelaterade (property-related) services through a unified operational model. The core offering centers on 24/7 fault reporting and customer service, supplemented by video-based remote diagnostics (Videofelanmälan) that resolves issues without on-site visits. A parallel business line, Vallmo Omsorg (Vallmo Care), operates as a distinct division focused on digital supervision, safety alarms (trygghetslarm), and care-related services. Both divisions are backed by Swedish-speaking staff available around the clock, with offices in Visby (headquarters) and Halmstad (redundancy office). The company works directly within customers' existing case management systems to create seamless, efficient handling.

Differentiator

Problem solved

Functional benefit

Brands

• Vallmo Omsorg: Trygghetscentral (safety monitoring center), digital tillsyn (digital supervision), and omsorgsrelaterade tjänster (care-related services) including trygghetslarm (safety alarms) for the Swedish market. The business arm handles alarm reception, coordination, follow-up and quality assurance.

Products and services

• Videofelanmälan (Video Fault Reporting)
• Felanmälan 24/7 (24/7 Fault Reporting)
• Kundservice (Customer Service)
• Växel- och svarsservice (Switchboard Service)
• Larmbord och larmhantering (Alarm Desk)
• Trygghetstelefoni och larmteknik (Safety Telephony and Alarm Technology)
• Hyresadministration (Rent Administration)
• Vallmo Omsorg (Care Services)

Quantifiable outcome

• Reduces unnecessary emergency callouts during evenings and weekends through professional case prioritization
• +2 more outcomes

Named customers7 records

Segments3 records

Ideal customer profiles2 records

Technology focussed No

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

AI capability4 records

Feature3 records

Partnerships

Six partnerships are on record, tiered core and minor.

• AddSecurecoreTechnology or IntegrationCollaboration with AddSecure for alarm handling services. Vallmo provides complete alarm management in cooperation with AddSecure's safety alarm infrastructure.
• UnionenminorStrategic or Co-development PartnerSocial partnership through employer organization, supporting Vallmo's workforce development and labor relations.
• CustomerFirstminorStrategic or Co-development PartnerCustomer service partnership organization providing benchmarking and best practices in customer service operations.
• AlmegaminorStrategic or Co-development PartnerEmployer organization partnership supporting staffing and competence development in service sector.
• FöretagarnacoreStrategic or Co-development PartnerCEO Susanna Ehrström elected to national board. Strategic partnership providing access to entrepreneurship network and policy influence.
• KontaktacoreChannel Partner/ Reseller/ DistributorMajor customer and partner relationship in property management sector with long-term service agreements.

Scale indicators3 records

Recent moves6 records

Expansion highlights6 records

Broad incumbents

• Coor Service Management: Nordic facility-management and workplace-services incumbent. Comparable as a much larger established provider of outsourced, multi-site services to property-intensive clients, including reception, switchboard, and tenant-facing support.
• Sodexo: Global facility-management and quality-of-life services provider. Comparable as a broad incumbent that competes in the outsourced services space where Vallmo operates, with the scale to bundle and price aggressively.
• ISS A/S: Global facility-services company with strong Nordic presence. Comparable as a broad incumbent that bundles property-related services, including customer-service and security/alarm-adjacent offerings, for large enterprise clients.

Emerging players

• Vitec Software Group: Nordic vertical software provider with property-management modules. Comparable as a technology-led player targeting the same Swedish real-estate management workflow that Vallmo services and integrates with.
• Realpage: US-based property-management software platform serving residential and commercial landlords. Comparable as a technology platform focused on operational workflows (case management, tenant communications) that overlap with Vallmo's service offering.
• Yardi: Global property-management software and services provider for real-estate operators. Comparable in targeting the operational and tenant-service workflows of large property owners, the same domain Vallmo serves via outsourced services.

Direct peers

• Careium: Nordic care technology and social-alarm services provider. Comparable specifically to Vallmo's Vallmo Omsorg division, which delivers digital supervision and safety-alarm handling for elderly and care recipients across Sweden.
• SBC (Svenska Bostadsrättsföreningars Riksförbund): Swedish administrative services provider for housing cooperatives (Bostadsrättsföreningar). Comparable because both target Swedish BRFs/housing associations with outsourced customer service, fault handling, and administrative support.
• Svea Fastigheter: Swedish property management and administration firm serving residential and commercial landlords. Comparable as a domestic provider of outsourced property administration and tenant-facing services in the same Swedish market.
• Newsec: Pan-Nordic property management and advisory firm providing outsourced services to property owners and investors. Comparable because both serve large Swedish/Nordic property owners with managed service offerings across operational and customer-facing functions.

Market position

Strengths5 records

Weaknesses5 records

Competitive moat5 records

Key risks5 records

Key highlights6 records

Customer concentration

• Facebookfacebook.com/vallmoviforvaltar
• LinkedInlinkedin.com/company/vallmo
• Instagraminstagram.com/vallmoviforvaltar

Revenue estimate

Valuation estimate

Number of profiles

Profiles6 records

Subsidiaries1 record

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about Vallmo