Repairsys
Repairsys is a Czech B2B service provider that delivers warranty and post-warranty repair services to importers, dealers, and manufacturers across consumer-electronics, fitness, garden, e-bike, and appliance categories, operating in the Czech Republic, Slovakia, and Austria via a proprietary RepairSYS platform and a 2,000+ technician network.
- Company typePrivate
- Founded2014
- HeadquartersKostelec Nad Cernymi Lesy, Czechia
- Headcount11–50
- GTM typeB2B
- OfferingServices
What Repairsys does
Repairsys (legal entity RepairSys CZ s.r.o., IČ 03546926) is a Czech-headquartered B2B service provider that delivers warranty and post-warranty repair services to importers, dealers, and manufacturers of consumer products. Founded in 2014, the company operates across three markets: the Czech Republic (its home base, with a service center in Kostelec nad Černými lesy and a Prague Holešovice drop-off branch), Slovakia (entered 2022), and Austria (entered 2023). Its service scope spans fitness equipment, garden technology, e-bikes and e-scooters, power tools, mobile phones and laptops, household appliances, gastronomy equipment, and electronic toys. Authorized service-partner status is held for brands including Bosch, SMEG, Pyramis, and Rilley, and named B2B customers include Alza, Decathlon, Mall, and Bauhaus. The consumer-facing sister brand opravarna.cz channels end-customer demand, but the core commercial model is B2B.
The company's product surface is built around a proprietary online platform called RepairSYS, which handles order entry, dispatch, real-time tracking, invoicing, spare-parts management, and reporting. The platform exposes an API for integration into partner websites and customer backends, supports a central dispatching center, and uses video diagnostics to assist technicians with remote fault assessment. Repairsys distributes work across a contracted network of 2,000+ technicians in the Czech Republic — described as the largest such network in the country — with planned coverage in Slovakia and Austria. Pricing is unit-based: 1,210 CZK/hour for field labor, 600–700 CZK diagnostics, and 20 CZK/km travel in the Czech Republic, with a 6-month repair warranty on completed work. Revenue is generated through per-order service fees on warranty and post-warranty repairs, with the company positioning itself on a circular-economy / sustainability narrative that has yielded multiple environmental awards. In September 2022, Repairsys raised nearly 20 million CZK (~USD 1M) in seed funding from Purple Ventures, Tilia Impact Ventures, Nation 1, and the trust of Martin Ducháček to scale B2B servicing, develop software, and build client analytics. The company remains privately held, founder-led (Jan Charvát as CEO), and small (11–50 employees, with three named members of the management team).
Repairsys firmographics
Firmographics- Name
- Repairsys
- Legal name
- RepairSys CZ s.r.o.
- Website
- https://repairsys.eu
- Company type
- Private
- Founded year
- 2014
- Operating status
- Operating
- Headcount range
- 11–50 employees
- Short description
- Repairsys is a Czech B2B service provider that delivers warranty and post-warranty repair services to importers, dealers, and manufacturers across consumer-electronics, fitness, garden, e-bike, and appliance categories, operating in the Czech Republic, Slovakia, and Austria via a proprietary RepairSYS platform and a 2,000+ technician network.
- Ownership category
- akta.pro rank
Repairsys industry classification
Industry- Product category
- Warranty and Post-Warranty Repair Services
- NAICS
- Electronic and Precision Equipment Repair and Maintenance (81121), Appliance Repair and Maintenance (811412)
- SIC
- Services-Miscellaneous Repair Services (7600)
- akta.pro primary industry
- Repair, Refurbishment & Remanufacturing Services (EUAIANAB)
Keywords
Where Repairsys is headquartered
LocationHeadquarters
- HQ city
- Kostelec Nad Cernymi Lesy
- HQ country
- Czechia
- HQ region
- Europe
Markets served
Repairsys business model
Business model- GTM type
- B2B
- Offering type
- Services
- Cost components
- Personnel, Operations, Technology or R&D, Marketing or Sales, Infrastructure
Revenue model
- B2B Warranty and Post-Warranty Repair Service Fees: Primary revenue stream: B2B service agreements with importers, dealers, and manufacturers covering warranty and post-warranty repair of consumer electronics, fitness machines, garden equipment, e-bikes/e-scooters, tools, mobile phones/laptops, household appliances, gastronomy, and electronic toys. Charges per service order with detailed work reports and invoicing.
- Field Service Diagnostics, Travel, and Hourly Labor Fees: For field service in the Czech Republic: 1,000 CZK deposit (incl. VAT) for the first trip and diagnostics, 600 CZK diagnostics, 20 CZK/km travel, and 1,210 CZK/hour service labor (incl. VAT). In-house service at Kostelec: 500 CZK diagnostics deposit and 500 CZK express surcharge. The Terms & Conditions page lists 700 CZK diagnostics (500 CZK simple, 700 CZK complex), 1,200 CZK/hour, and 15 CZK/km — all prices include VAT. 6-month repair warranty.
- Investor-Funded Growth Capital (Seed Round): In 2022, the company secured nearly 20 million CZK in seed funding from Purple Ventures, Tilia Impact Ventures, Nation 1, and the trust of Martin Ducháček. Funds are allocated to expand B2B warranty servicing, develop software, and implement data analytics for clients.
Pricing tiers
| Model | Billing | Price |
|---|---|---|
| Unit Pricing | Pay-as-you-go | Field Service Czech Republic (Výjezdový servis ČR) |
| Unit Pricing | Pay-as-you-go | In-House Service Center at Kostelec nad Černými lesy |
| Unit Pricing | Pay-as-you-go | Standard Repair Service (Obchodní podmínky / Terms & Conditions) |
Go-to-market motion3 records
Repairsys product offering
Product offeringCore offering
Repairsys provides outsourced end-to-end B2B warranty and post-warranty repair services to importers, dealers, and manufacturers of consumer products. Service delivery is coordinated through the company's proprietary RepairSYS online order management platform and a network of 2,000+ contracted technicians, covering intake, dispatch, repair, detailed reporting, analytics, and invoicing. Coverage spans fitness machines, garden equipment, e-bikes/e-scooters, tools, mobile phones/laptops, household appliances, gastronomy equipment, and electronic toys.
Product overview
Repairsys (Czech brand: Opravárna) is a single B2B service platform built around a proprietary online order management system (the RepairSYS Online Order Management System) that automates warranty and post-warranty repairs for importers, dealers, and manufacturers. The platform powers the company's B2B Warranty and Post-Warranty Service, its on-site/mobile technician service, the brand-specific service portals for Rilley, Bosch, SMEG, and Pyramis, and a Repair Reporting and Analytics module funded by the 2022 seed round. A consumer-facing sister product, Opravárna.cz, exists for end customers, while a separate Technician/Partner Onboarding Program registers the 2000+ repairers into the network that the platform dispatches jobs to. The company also employs video diagnostics as a supporting service module.
Differentiator
Problem solved
Functional benefit
Products and services
- RepairSYS Online Order Management System Repairsys's proprietary intelligent online order/job management system that enables easy entry, tracking, evaluation, and billing of service repairs, including spare parts management. It includes a dispatching center and an API for integration into partner websites and corporate systems; supports multi-user work, substitutability, and fast intuitive use.
- RepairSYS B2B Warranty and Post-Warranty Service End-to-end B2B warranty and post-warranty repair service provided to importers, dealers, and manufacturers, covering the full cycle from complaint intake, dispatching, and on-site or workshop repair to detailed reporting, analytics, and invoicing. Powered by a network of 2,000+ contracted technicians across the Czech Republic.
- RepairSYS On-site / Mobile Technician Service Field service offering in which Repairsys dispatches technicians directly to the customer's location to pick up, repair, or install products, optimizing travel distances across the shared capacities of in-house technicians and contractor partners.
- Repairsys Brand-Specific Service Portals (Rilley, Bosch, SMEG, Pyramis) Dedicated order-entry pages on the Repairsys platform for specific brands: Rilley (e-scooters), Bosch, SMEG, and Pyramis. Each portal provides a tailored warranty/post-warranty repair order form for that brand.
- Opravárna.cz Consumer Repair Service Consumer-facing sister site launched in 2014 for end customers in the Czech Republic to submit repair requests; available separately from the B2B RepairSYS platform and operated via the company's Prague Holešovice market physical branch.
Companies that use Repairsys
Customer profileSegments1 record
Ideal customer profiles2 records
Repairsys technology and API
TechnologyTechnology focussed Yes
API detail
- Has API
- Yes
- API docs
- API detail
Core technology
AI maturity
App detail
Integration3 records
AI capability5 records
Feature8 records
Repairsys partnerships and signals
Strategic signalRecent moves7 records
Expansion highlights6 records
Repairsys competitors and assessment
Company assessmentEmerging players
- Jobber: Field service management SaaS for small and mid-sized service businesses. Comparable to RepairSYS's multi-tenant order management and dispatch functionality, but targeted at small home-service operators rather than enterprise warranty B2B customers.
- iFixit: Repair community and parts platform providing repair manuals, tools, and parts for consumer electronics and appliances. Comparable to Repairsys through its repair-ecosystem focus and community-driven technician base, but primarily a consumer/DIY platform rather than B2B warranty outsourcing.
Direct peers
- ServicePower: Provider of field service management software and contractor network orchestration for warranty, insurance, and home services. Closely comparable to Repairsys's combination of proprietary software and a contracted technician network for warranty and post-warranty service delivery.
- B2X Care Solutions: Global provider of after-sales and warranty service management for device manufacturers and retailers. Directly comparable to Repairsys in business model (B2B outsourced warranty service, multi-country technician networks, white-label claim management), but operates at a larger global scale.
- Likewize: Specialist in device protection, warranty, and repair services for mobile, consumer electronics, and connected devices. Closely comparable to Repairsys's warranty/post-warranty service offering and brand-authorized service model, with a far larger global footprint.
Broad incumbents
- Brightstar Corporation: Global device lifecycle services provider (now part of Likewize group) offering reverse logistics, warranty repair, and device insurance for OEMs and carriers. Comparable in B2B warranty and post-warranty service delivery model, with substantially broader global scale.
- ServiceTitan: Leading SaaS platform for field service management in trades and home services. Comparable to Repairsys's RepairSYS software module (dispatch, job management, technician tracking, analytics), though ServiceTitan serves HVAC, plumbing, and electrical trades rather than warranty B2B.
- Salesforce Field Service: Cloud-based field service management product within the Salesforce ecosystem. Comparable to RepairSYS's core dispatching and order/job management capabilities, but as part of a broad enterprise CRM suite rather than a dedicated warranty-service platform.
- Assurant Device Care: Global warranty and device protection business of Assurant, providing extended warranty, accidental damage, and repair management for major OEMs and retailers. Directly comparable B2B warranty service offering at much greater scale and geographic reach.
- uBreakiFix (Asurion): Operates one of the largest in-store device repair networks in North America, owned by Asurion. Comparable to Repairsys's technician-network-based repair delivery model, though focused on consumer walk-in retail rather than B2B warranty servicing.
Market position
Strengths5 records
Weaknesses5 records
Competitive moat5 records
Key risks6 records
Key highlights7 records
Customer concentration
Repairsys social profiles
Digital presenceRepairsys compliance and trust
Trust signalCompliance1 record
Repairsys financial estimates
Financial estimateRevenue estimate
Valuation estimate
Repairsys leadership team
Management profileNumber of profiles
Profiles1 record
Repairsys funding detail
Funding detailFunding overview
Funding rounds1 record
Investors3 records
Funding detail is available on the Subscription and Enterprise plan.Contact sales →
Repairsys M&A and investment
M&A and investmentM&A
Investments
M&A and investment is available on the Subscription and Enterprise plan.Contact sales →
Frequently asked questions about Repairsys
What does Repairsys do?
Repairsys provides outsourced end-to-end B2B warranty and post-warranty repair services to importers, dealers, and manufacturers of consumer products. Service delivery is coordinated through the company's proprietary RepairSYS online order management platform and a network of 2,000+ contracted technicians, covering intake, dispatch, repair, detailed reporting, analytics, and invoicing. Coverage spans fitness machines, garden equipment, e-bikes/e-scooters, tools, mobile phones/laptops, household appliances, gastronomy equipment, and electronic toys.
Is Repairsys a public or private company?
Repairsys is a private company. It is classified as venture growth investor backed and is currently operating.
When was Repairsys founded?
Repairsys was founded in 2014. It employs 11 to 50 people.
Where is Repairsys based?
Repairsys is headquartered in Kostelec Nad Cernymi Lesy, Czechia, in the Europe region.
How does Repairsys make money?
Three revenue lines are on record. B2B Warranty and Post-Warranty Repair Service Fees are the primary driver. The others are field Service Diagnostics, Travel, and Hourly Labor Fees and investor-Funded Growth Capital (Seed Round).
Who are Repairsys's main competitors?
Emerging players on record are Jobber and iFixit. Direct peers are ServicePower, B2X Care Solutions and Likewize. Broad incumbents are Brightstar Corporation, ServiceTitan, Salesforce Field Service, Assurant Device Care and uBreakiFix (Asurion).
Does Repairsys have an API?
Yes. RepairSYS allows integration into a website, allowing service requests to be entered directly by customers or connected to the company's system via an API interface. The API enables integration for entering service requests from external systems and embedding the RepairSYS order entry into partner websites. No public documentation URL, auth method, rate limits, versioning, or sandbox availability is provided.
What industry is Repairsys in?
Repairsys's product category is Warranty and Post-Warranty Repair Services. Its primary akta.pro industry code is EUAIANAB, Repair, Refurbishment & Remanufacturing Services. Its NAICS code is 81121 and its SIC code is 7600.