What IT-Service does

IT-Service (legal entity OOO "Bitubi") is a Russian regional IT services company founded in 2012 and headquartered in Kirov. The company specializes in implementing, customizing, automating, and optimizing the 1C:Enterprise accounting and ERP platform, alongside Bitrix24 CRM deployment, for small and mid-sized Russian businesses. Its core offerings span five pillars: (1) professional services billed at a minimum of 3,200 RUB/hour for 1C and Bitrix24 implementation, (2) a catalog of 100+ pre-built, pre-tested 1C modules covering six industries and seven functional departments, (3) integration services connecting 1C to marketplaces (Ozon, Wildberries, Yandex.Market, Avito, VK Market), regulatory systems (EGAIS, FGIS Mercury, CRPT), delivery services, and chatbots (Telegram, WhatsApp, Viber, VKontakte, Yandex.Alisa), (4) AI and bot-driven business process automation layered on top of 1C and Bitrix24, and (5) proprietary internal tools including a Worker time-tracking system and a client-facing ticket portal (lk.itsportal.ru). Three software products are registered in the Russian and Eurasian Software Registry.

The company is privately held with no disclosed funding, no parent company, and no institutional investment. Revenue is generated primarily through hourly professional services engagement with individually calculated project budgets, supplemented by one-time licensing of ready-made 1C solutions. Go-to-market is overwhelmingly referral-driven — 99% of clients and 80% of employees come through recommendations — supported by a direct sales motion via the company website, phone, and email. The production team comprises 78+ specialists (10 business analysts, 8 project managers, 60+ programmers), and the company reports serving 3,000+ clients and completing 500+ projects with 10,000+ automated workstations over its operating history.

IT-Service operates exclusively in the domestic Russian market from its single Kirov office, with no channel partners, resellers, or international footprint identified. Its competitive positioning rests on 14+ years of domain expertise, three government-registered software products, transparent project pricing, a structured client portal replacing informal communication channels, and a quality guarantee ('if result does not satisfy, no payment required'). AI capabilities are positioned as a feature layer across its automation portfolio rather than as a standalone product line.

Name

IT-Service

Legal name

Общество с ограниченной ответственностью "Битуби"

Website

https://itsportal.ru

Company type

Private

Founded year

2012

Operating status

Operating

Headcount range

11–50 employees

Short description

IT-Service (OOO Bitubi) is a Russian regional IT services firm in Kirov that implements, customizes, and automates 1C:Enterprise ERP and Bitrix24 CRM for small and mid-sized Russian businesses, monetized via hourly professional services and a catalog of 100+ pre-built 1C modules.

Ownership category

akta.pro rank

Product category

ERP Implementation Services

NAICS

Computer Systems Design and Related Services (54151), Custom Computer Programming Services (541511), Other Computer Related Services (541519)

SIC

Services-Computer Programming, Data Processing, Etc. (7370), Services-Computer Integrated Systems Design (7373), Services-Computer Programming Services (7371)

akta.pro primary industry

ITSM Platform Implementation & Administration (ServiceNow/JSM/BMC/etc.) (BPAEAJAC)

akta.pro secondary industries

ITSM Tooling Integration, Automation & Orchestration (BPAEAJAD), ITIL/ITSM Process Consulting & Implementation (BPAEAJAB)

Keywords

• 1C implementation services
• Bitrix24 CRM deployment
• ERP customization
• Business process automation
• 1C software solutions

Headquarters

HQ city

Kirov

HQ country

Russia

HQ region

Europe

Offices1 record

Markets served

GTM type

B2B

Offering type

Services

Cost components

Personnel, Technology or R&D, Operations, Marketing or Sales

Revenue model

1. Professional Services (Implementation & Consulting): Core revenue from implementing, automating, customizing, and optimizing 1C and Bitrix24 systems for client businesses. Includes business analysis, process optimization, and project-based engagements.
2. Service Hour Billing: Charged at minimum 3,200 RUB per hour. Project budgets calculated individually based on scope and complexity.
3. Ready-Made 1C Solutions Catalog: 100+ pre-built 1C modules across industries (Production, Construction, Trade, Transport, Services, Finance) and departments (Accounting, Procurement, Logistics, Sales, Production, Warehouse, Management). Sold as product licenses with implementation.
4. Diagnostic Services: Business process diagnostic service with a 10 working day turnaround delivering automation roadmaps, demo prototypes, and detailed implementation recommendations.

Pricing tiers

Go-to-market motion3 records

Distribution channels3 records

Marketing channels4 records

Core offering

IT-Service (IT-Сервис) provides professional implementation, customization, automation, and integration services for 1C enterprise software systems, together with certified deployment of Bitrix24 CRM. The firm also sells a catalog of 100+ ready-made 1C add-on solutions and registers proprietary 1C modules in the Russian Software Registry, targeting Russian SMB and mid-market businesses that need to automate accounting, operations, and CRM workflows.

Differentiator

Problem solved

Functional benefit

Products and services

• 1C Implementation Services

Quantifiable outcome

• 99% of clients come through word-of-mouth recommendations
• +4 more outcomes

Named customers1 record

Segments4 records

Ideal customer profiles2 records

Technology focussed Yes

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Integration28 records

AI capability10 records

Feature10 records

Partnerships

One partnership is on record.

• Bitrix24coreTechnology or IntegrationIT-Service is a certified business partner of Bitrix24 (сертифицированным бизнес партнером Битрикс24). They implement and configure Bitrix24 CRM for sales automation, task management, online office, contact center, websites, and e-commerce for their clients. Bitrix24 is used both as a client-facing product offering and as an internal tool for the company itself.

Scale indicators7 records

Recent moves5 records

Expansion highlights5 records

Broad incumbents

• Softline: Large multinational IT services and solutions provider with strong Russian presence offering software licensing, implementation, and managed services including 1C and CRM platforms. Comparable in 1C and Bitrix24-adjacent services but operates at much larger scale across broader IT categories (cloud, security, infrastructure).
• 1C-Bitrix (1С-Битрикс): Developer of the Bitrix24 platform and CMS products, and joint venture partner with 1C Company. Comparable as the platform vendor that IT-Service implements for clients, providing context on partner economics and ecosystem dynamics, though not a services peer.
• CROC (КРОК): One of Russia's largest IT integrators offering enterprise infrastructure, cloud, business applications, and consulting services. Comparable in enterprise software implementation (including 1C and CRM-adjacent platforms) but operates as a full-spectrum systems integrator with national reach across all major industries.
• Lanit (Ланит): Major Russian IT services group offering systems integration, software development, and consulting across enterprise and SMB segments. Comparable in providing business application implementation and integration services but with significantly larger scale and a broader portfolio spanning infrastructure, cloud, and custom development.
• iT Company (АйТи): Established Russian IT services firm offering systems integration, application development, and IT consulting across enterprise customers. Comparable in B2B IT services delivery for Russian clients but with broader enterprise focus and larger scale than IT-Service's SMB/mid-market positioning.

Direct peers

• First Bit (Первый Бит): One of the largest 1C franchise partners in Russia and CIS, offering 1C implementation, customization, and support across multiple industries. Directly comparable to IT-Service in business model, customer segments (SMB/mid-market), and 1C/Bitrix24 services portfolio, but with significantly larger geographic footprint and headcount.
• 1C-Rarus (1С-Рарус): Long-established 1C franchise and IT services firm specializing in 1C implementation, industry-specific solutions, and enterprise automation. Closely comparable to IT-Service in its 1C-centric delivery model and SMB/mid-market focus, with similar industry verticalization (production, trade, services) and proprietary solutions catalog approach.
• InfoSoft (ИнфоСофт): Russian 1C franchise partner providing implementation, customization, and support for 1C:Enterprise across multiple regions. Closely comparable in target market (SMB/mid-market Russian businesses), service offerings (1C implementation, automation, integration), and reliance on the 1C platform ecosystem.
• EFSOL (ЭФСОЛ): Russian IT services company specializing in 1C implementation, ERP automation, and business process consulting for SMB and mid-market clients. Directly comparable in service mix, 1C platform focus, and B2B delivery model, with similar proprietary tooling and integration offerings for Russian regulatory systems.

Emerging players

• Neoflex (Неофлекс): Russian IT consulting and implementation firm focused on data analytics, enterprise applications, and process automation. Comparable in business process automation and integration delivery for Russian enterprise clients, but with a stronger emphasis on data/analytics rather than 1C-specific work.

Market position

Strengths5 records

Weaknesses5 records

Competitive moat4 records

Key risks6 records

Key highlights7 records

Customer concentration

Revenue estimate

Valuation estimate

Number of profiles

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about IT-Service