What Wiener Sozialdienste does

Wiener Sozialdienste is a Vienna-based non-profit association (Verein) founded in 1946 as Wiener Hauskrankenpflege and now one of the city's largest social services providers, with approximately 1,800 employees serving tens of thousands of clients across the full lifespan. The organization is structured around three primary client cohorts — seniors (Senior:innen), adults (Erwachsene), and children & youth (Kinder & Jugendliche) — and delivers a comprehensive service portfolio that includes home nursing (Hauskrankenpflege), home help (Heimhilfe), geriatric and adult day centers, supported and partially supported living (Betreutes Wohnen and Teilbetreutes Wohnen), outpatient developmental centers (Zentren für Entwicklungsförderung), mobile early intervention (Mobile Frühförderung), occupational and family therapy, special-needs schooling (Basale Förderklassen), and in-house professional training pipelines for Heimhilfe and Pflegeassistenz certifications.

Operations are executed through four wholly-owned subsidiaries: Wiener Sozialdienste Alten- und Pflegedienste GmbH (elderly care and nursing), Wiener Sozialdienste Förderung & Begleitung GmbH or FÖBE (pediatric, youth, and adult support services), Sozial GmbH – Gesellschaft für soziale Dienste (operating the Kabelwerk supported-living facility for people with psychiatric conditions), and SobIT GmbH (in-house IT services). Technology infrastructure centers on the TINA system for care management and operational workflows. The organization maintains 11+ physical sites across Vienna's districts, including day centers, residential facilities, four outpatient developmental clinics, a training academy, and a new teilbetreutes Wohnen location at Waldrebengasse (22nd district) opened in April 2026. Sub-brands include Betreutes Wohnen Kabelwerk, Tageszentrum Anton Benya, HandWerk, and the Institut für Paar- und Familientherapie.

Revenue is generated through managed-service contracts with Fonds Soziales Wien (FSW), the City of Vienna, and related public agencies; the organization does not directly charge end customers. Distribution is direct-to-consumer via public-agency referrals, delivered through mobile/home care, day centers, and residential facilities. Workforce development is co-funded through Jobs PLUS Ausbildung partnerships with WAFF and AMS Wien. Governance is a Verein structure led by President Gabriele Votava and Managing Director Marianne Hengstberger, with FSW Managing Director Susanne Winkler providing funding oversight.

Name

Wiener Sozialdienste

Legal name

Wiener Sozialdienste

Website

https://wienersozialdienste.at

Company type

Private

Founded year

1946

Operating status

Operating

Headcount range

501–1,000 employees

Short description

Wiener Sozialdienste is a Vienna-based non-profit association founded in 1946 that provides home care, residential living, therapy, and training services to seniors, adults, and children, funded primarily through public contracts with Fonds Soziales Wien and the City of Vienna.

Ownership category

akta.pro rank

Product category

Social and Healthcare Services

NAICS

Home Health Care Services (62161), Services for the Elderly and Persons with Disabilities (624120), Other Individual and Family Services (624190)

SIC

Services-Home Health Care Services (8082), Services-Social Services (8300), Services-Nursing & Personal Care Facilities (8050)

akta.pro primary industry

Home Hospice Agencies (HLAFAEAC)

akta.pro secondary industries

Social Adult Day Care (Non-Medical Supervision & Activities) (HSABANAA), In-Home Hospice Nursing Visits (RN/LPN) (HSABAFAL)

Keywords

• Home nursing care
• Social services Vienna
• Supported living
• Early childhood intervention
• Family therapy

Headquarters

HQ city

Vienna

HQ country

Austria

HQ region

Europe

Offices11 records

Markets served

GTM type

B2C

Offering type

Services

Cost components

Personnel, Operations, Infrastructure, Others

Revenue model

1. Public Funding and Social Services Contracts: Government-funded social services through contracts with Fonds Soziales Wien, City of Vienna, and other public entities. Services are provided as a non-profit organization with public funding covering the majority of operational costs.

Go-to-market motion1 record

Distribution channels4 records

Marketing channels7 records

Core offering

Wiener Sozialdienste is a non-profit social services provider delivering mobile nursing care, home help, day-structure programs, supported/assisted living, diagnostic and therapeutic services, early childhood intervention, and family therapy to seniors, adults, and children across Vienna. Services are publicly funded primarily through Fonds Soziales Wien and the City of Vienna and delivered through multiple operating subsidiaries and dedicated facilities.

Product overview

Wiener Sozialdienste is a non-profit social services organization founded in 1946, operating as a unified portfolio of social care services in Vienna. The organization provides a comprehensive range of services organized across three main client groups: Seniors (Seniors), Adults (Erwachsene), and Children & Youth (Kinder & Jugendliche). The service portfolio includes diagnostic and therapeutic services, nursing and care, day structures, and supported living arrangements. Key services include: Hauskrankenpflege (home nursing care), Heimhilfe (home help), Betreutes Wohnen Kabelwerk (supported living for mental health), Tageszentrum Anton Benya (geriatric day center), Zentren für Entwicklungsförderung (developmental centers for children), Mobile Frühförderung (early intervention), HandWerk day structure, Basale Förderklassen (special education classes), Institut für Paar- und Familientherapie (family therapy), and various children services. The organization also maintains several subsidiary companies: Wiener Sozialdienste Alten- und Pflegedienste GmbH (elderly care), Wiener Sozialdienste Förderung & Begleitung GmbH (support services), Sozial GmbH (social services/Kabelwerk), and SobIT GmbH (IT services). With approximately 1800 employees, Wiener Sozialdienste is one of Vienna's largest social service providers.

Differentiator

Problem solved

Functional benefit

Brands

• Betreutes Wohnen Kabelwerk: Assisted living for people with psychosocial or geriatric illnesses, located in the 12th district with five residential communities and 24/7 care
• Tageszentrum Anton Benya
• HandWerk
• Zentren für Entwicklungsförderung
• Institut für Paar- und Familientherapie
• Basale Förderklassen
• Mobile Frühförderung

Products and services

• Senior:innen - Diagnostik & Therapie Diagnostic and therapeutic services for seniors including medical assessments and treatment plans.
• Senior:innen - Pflege & Betreuung Nursing and care services for elderly individuals, including home-based support and assistance with daily living activities.
• Senior:innen - Tagesstruktur Day structure programs for seniors providing structured daily activities and social engagement opportunities.
• Senior:innen - Wohnen, Begleitung & Kontaktbesuchsdienst Senior living assistance and contact visit services providing companionship and support for elderly individuals living independently.
• Erwachsene - Diagnostik & Therapie Diagnostic and therapeutic services for adults with various support needs.
• Erwachsene - Pflege & Betreuung Nursing and care services for adults requiring support with daily living or medical care.
• Erwachsene - Tagesstruktur Day structure programs for adults providing structured activities and social integration opportunities.
• Erwachsene - Wohnen & Begleitung Supported living and companionship services for adults, including partially supported housing options.
• Kinder & Jugendliche - Diagnostik & Therapie Diagnostic and therapeutic services for children and adolescents with developmental, neurological, or psychiatric needs.
• Kinder & Jugendliche - Betreuung Care services for children and youth with support needs, including specialized child therapy.
• Kinder & Jugendliche - Förderung & Lernen Developmental promotion and learning support services for children and adolescents.
• Barrierefreie Wohnungsadaptierung Barrier-free housing adaptation services providing modified living spaces and assistive equipment for independent daily living.
• Basale Förderklassen School, afternoon and holiday care for multiply disabled children and youth up to 17 years, focusing on basic learning, sensory promotion, and motor/cognitive/social skill development.
• Besuchsdienst Visit service providing companionship and support with errands and activities for individuals needing assistance.
• Betreutes Wohnen Kabelwerk Supported living facility offering residential places for people with mental illness requiring care and support, operating since 2011 with five shared apartments serving 63 residents.
• Tageszentrum Anton Benya Geriatric day center where elderly individuals can spend the day in community, providing social engagement and care.
• HandWerk Tagesstruktur Day structure service providing meaningful group activities and social contact opportunities for people with mental illness or disabilities.
• Hauskrankenpflege Home nursing care providing medical-therapeutic care and support for people in their own homes.
• Heimhilfe Home help service supporting individuals in maintaining independence and self-sufficiency in their daily lives through household assistance and personal care.
• Institut für Paar- und Familientherapie Systemic psychotherapy institute providing relationship and family therapy services.
• Kinderbetreuung Daheim Childcare service providing care for acutely ill children in their own homes, primarily for single parents needing support during work hours.
• Kinderbetreuung Daheim Plus Extended childcare service providing care for healthy siblings of children with chronic life-limiting illnesses to support families.
• Kindertherapie Functional therapies for children provided within school and kindergarten settings.
• Kontaktbesuchsdienst der Stadt Wien Contact visit service of the City of Vienna providing free information about social services, daily support, caregiver support, and leisure activities.
• Mehrstündige Alltagsbegleitung Multi-hour daily accompaniment service providing support in the home environment to relieve family members and caregivers.
• Mobile Ergotherapie Mobile occupational therapy service increasing capability for daily living and enabling self-determined life through home visits.
• Mobile Frühförderung und Familienbegleitung Mobile early intervention service promoting children with developmental risks, delays, or disabilities and supporting their families.
• Teilbetreutes Wohnen Partially supported living service providing residential support for people with mental illness and/or disabilities in the 14th district, with 323 total places across various settings.
• Wohngemeinschaften für Senior:innen Shared apartments for seniors offering communal living with care and support services as needed.
• Zentren für Entwicklungsförderung Ambulatory health facilities providing specialist diagnostic and interdisciplinary treatment-therapy services for children 0–10 years with neuropediatric and child psychiatric conditions and developmental delays.
• Heimhilfe Ausbildung Professional training program for home helpers delivered via Jobs PLUS Ausbildung partnerships with WAFF and AMS Wien, leading to qualification as Heimhelfer:in.
• Pflegeassistenz Ausbildung Vocational training program for nursing assistants (Pflegeassistent:in), with theoretical instruction at the Fonds Soziales Wien Bildungszentrum and supported via Jobs PLUS Ausbildung funding.
• Famulatur Zentren für Entwicklungsförderung Clinical elective placements for medical students at the Zentren für Entwicklungsförderung, overseen by Prim.a Dr.in Isabel Schiel-Löffler.

Quantifiable outcome

• 23,500 customers supported with home help services
• +3 more outcomes

Named customers5 records

Segments5 records

Ideal customer profiles3 records

Technology focussed No

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Feature1 record

Partnerships

Nine partnerships are on record, tiered core and major.

• Stadt Wien (City of Vienna)coreStrategic or Co-development Partner · 15 April 2026City government partner represented by Stadtrat Peter Hacker. Major public sector partner providing regulatory oversight and funding for social services.
• Fonds Soziales Wien (FSW)coreStrategic or Co-development Partner · 7 April 2025Primary public funding partner and contractor. FSW manages social services funding in Vienna and oversees Wiener Sozialdienste operations. Managing Director Susanne Winkler provides ongoing support and collaboration.
• WAFF (Wiener Arbeitnehmer*innen Förderungsfonds)coreStrategic or Co-development Partner · 7 April 2025Funding partner for Jobs PLUS Ausbildung program, supporting training costs for Heimhilfe and Pflegeassistenz programs.
• AMS Wien (Arbeitsmarktservice Wien)coreStrategic or Co-development Partner · 7 April 2025Funding partner for Jobs PLUS Ausbildung program, supporting training and employment in care sector.
• SobIT GmbHcoreTechnology or IntegrationInternal IT services company (subsidiary) providing technology infrastructure, IT support, and digital solutions for Wiener Sozialdienste operations.
• Wiener Sozialdienste Alten- und Pflegedienste GmbHcoreStrategic or Co-development PartnerSubsidiary company specializing in mobile care and nursing services for elderly and adults. Firmenbuchnummer: 229305p.
• Wiener Sozialdienste Förderung & Begleitung GmbHcoreStrategic or Co-development PartnerSubsidiary company specializing in pediatric developmental services, family support, and psychiatric care. Firmenbuchnummer: 229304m.
• Sozial GmbH - Gesellschaft für soziale Dienste (Kabelwerk)coreStrategic or Co-development PartnerSubsidiary operating Betreutes Wohnen Kabelwerk, providing residential care for people with psychiatric conditions. Firmenbuchnummer: 142985y.
• Fonds Soziales Wien BildungszentrummajorImplementation/ SI/ Consulting PartnerTraining partner for Pflegeassistenz-Ausbildung, providing theoretical education at Schlachthausgasse location.

Scale indicators12 records

Recent moves7 records

Expansion highlights6 records

Direct peers

• Caritas Socialis Wien (CSW): CSW operates Pflege, Hospiz, and senior residential services in Vienna via FSW contracts, with overlapping mobile care, hospice-adjacent services, and senior residential offerings comparable to Wiener Sozialdienste's Betreutes Wohnen portfolio.
• Volkshilfe Wien: Volkshilfe Wien provides mobile care, Heimhilfe, and social services under FSW contracts in Vienna, overlapping in target segments (seniors, families) and competing for the same publicly funded service volumes.
• Caritas Wien: Caritas Wien is Vienna's largest Catholic-affiliated social services non-profit, delivering mobile care, Heimhilfe, residential care, and refugee/homeless services via public FSW contracts — directly comparable as the largest peer for Heimhilfe and senior care volumes.
• Rotes Kreuz Wien: Austrian Red Cross Vienna chapter provides Heimhilfe, mobile care, and training services, sharing FSW funding mechanisms and competing directly in the Viennese home-help and Pflegeassistenz training markets.
• Hilfswerk Wien: Hilfswerk Wien provides Heimhilfe, mobile nursing, and 24-hour care across Vienna under FSW contracts, operating comparable home-help and Pflege services to Wiener Sozialdienste with overlapping caregiver talent pools and contract vehicles.
• Diakonie Österreich: Diakonie Österreich delivers mobile Pflege, Heimhilfe, and family services across Austrian states including Vienna, competing for FSW contracts and overlapping in service portfolio, training programs, and target segments.

Regional players

• KWP - Kuratorium Wiener Pensionisten-Wohnhäuser: KWP is the City of Vienna's municipally operated senior residential housing provider, overlapping with Wiener Sozialdienste's senior residential and supported living services but operating as a public entity rather than contracted non-profit.
• Arbeiter-Samariter-Bund Wien (ASBÖ): ASBÖ Wien delivers mobile care, Heimhilfe, and senior day programs via FSW contracts, with comparable service portfolio and direct competition for caregiver staff and contracted volumes in Vienna.

Emerging players

• Johanniter Wien: Johanniter Austria delivers mobile Pflege, Heimhilfe, and Hospiz services with growing Vienna presence, competing in the same FSW-funded mobile care and training segments as Wiener Sozialdienste.
• Malteser Wien: Malteser Care provides mobile care, Hospiz, and dementia services across Austria, with smaller Vienna footprint but overlapping in-home nursing and senior care service lines that compete for FSW contracts.

Market position

Strengths1 record

Weaknesses1 record

Competitive moat5 records

Key risks5 records

Key highlights6 records

Customer concentration

• YouTubewienersozialdienste.at/podcasts
• Facebookfacebook.com/Wiener.Sozialdienste
• Instagraminstagram.com/wienersozialdienste/?hl=en
• LinkedInlinkedin.com/company/wiener-sozialdienste

Compliance1 record

Revenue estimate

Valuation estimate

Number of profiles

Profiles2 records

Subsidiaries4 records

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about Wiener Sozialdienste