Plenum Group

What Plenum Group does

Plenum Group Inc. is a Calgary-based managed service provider (MSP) founded in 2006 that delivers outsourced IT functions to small and mid-sized businesses across Alberta, Canada, and claimed globally. Its portfolio is structured as an integrated IT department offering: managed IT services (24/7 monitoring, strategic consulting), IT consulting (network design, cloud migration, security assessments), PHoIP communications (its branded cloud-hosted VoIP phone system with Microsoft Teams integration), cybersecurity services (24/7 threat monitoring, firewall/email protection, awareness training), and data backup and recovery (cloud and local backups with encryption). The technical stack centers on cloud-based VoIP and managed IT infrastructure; the PHoIP platform provides 100% redundancy with failover across multiple North American data centers, while the cybersecurity and backup lines rely on third-party tooling layered with Plenum's service delivery.

Plenum monetizes primarily through recurring subscription managed services contracts, supplemented by per-seat PHoIP pricing (~$20/user/month for the standard rate, with an inclusive tier adding Teams calling plans, fax, international long distance, and hardware financing) and project-based IT consulting fees. Its go-to-market is sales-led, driven by free consultation offers (complimentary network assessment, security audit, one-month free backups and phish testing) and content marketing through the Plenum Journal blog targeting SMBs and growing enterprises. The company is privately held, bootstrapped, and has no disclosed external investors, acquisitions, or leadership changes in the available data.

Key evidence gaps for an investor audience: revenue, ARR, customer count, churn, headcount trend, and unit economics are not disclosed; the management team is not enumerated; no funding history, M&A, or regulatory milestones are documented. The company is a registered CRTC service provider, giving it regulatory standing for Canadian telecom delivery, and partners with Microsoft for Teams calling plan integration.

Name

Plenum Group

Legal name

Plenum Group Inc.

Website

https://plenumgroup.ca

Company type

Private

Founded year

2006

Operating status

Operating

Headcount range

11–50 employees

Short description

Plenum Group is a Calgary-based managed service provider delivering outsourced IT, cybersecurity, VoIP (PHoIP), backup, and IT consulting to SMBs and mid-market businesses across Canada. Revenue is primarily recurring subscription managed services supplemented by per-seat VoIP and project consulting.

Ownership category

akta.pro rank

Product category

Managed IT Services

NAICS

Computer Systems Design and Related Services (54151), Computing Infrastructure Providers, Data Processing, Web Hosting, and Related Services (51821)

SIC

Services-Computer Programming, Data Processing, Etc. (7370), Services-Management Consulting Services (8742)

akta.pro primary industry

Managed Workplace Services (DaaS/Workplace-as-a-Service) (BPAEAIAA)

akta.pro secondary industries

Cloud Managed Services (Operations, Monitoring, Patching) (BPAEACAF), Data Security & Privacy Managed Services (DLP/Encryption) (BPAEADAL)

Keywords

• Managed IT services
• IT consulting
• Cybersecurity services
• Cloud VoIP communications
• Data backup recovery

Headquarters

HQ city

Calgary

HQ country

Canada

HQ region

North America

Offices1 record

Markets served

GTM type

B2B

Offering type

Services

Cost components

Personnel, Operations, Technology or R&D, Marketing or Sales, Infrastructure

Revenue model

1. Managed IT Services: Comprehensive IT support including monitoring, cybersecurity, strategic consulting, and ongoing support delivered as a subscription-based managed services model.
2. PHoIP Communications: Voice over IP phone services with monthly per-user pricing. Includes standard rate at $20 per user per month with unlimited Canadian and US long distance.
3. IT Consulting Services: Strategic IT consulting including network design, hardware/software troubleshooting, IT procurement, and cloud migration projects. Provided as professional services.
4. Cybersecurity Services: Proactive cybersecurity measures including threat monitoring, firewall management, email protection, and security awareness training.

Pricing tiers

Go-to-market motion1 record

Distribution channels2 records

Marketing channels3 records

Core offering

Plenum Group delivers managed IT services that function as an outsourced IT department for SMBs and mid-market businesses. Its portfolio encompasses 24/7 system monitoring, cybersecurity protection, IT consulting, and data backup/recovery, supplemented by PHoIP, a cloud-based VoIP phone system with Microsoft Teams integration. Offerings are packaged as recurring subscriptions with monthly per-user pricing.

Product overview

Plenum Group offers a unified portfolio of IT services designed to serve as a complete outsourced IT department for businesses. The core offerings include Managed IT Services (providing 24/7 monitoring, cybersecurity, and strategic consulting), IT Consulting (network design, cloud migration, security assessment), PHoIP Communications (cloud-based VoIP phone system), Cybersecurity Services (24/7 threat monitoring, firewall, email protection, compliance), and Data Backups & Recovery (cloud/local backups, encryption, rapid recovery). These services work together to provide end-to-end IT protection, with Managed IT acting as the umbrella service that incorporates cybersecurity and data protection components.

Differentiator

Problem solved

Functional benefit

Brands

• PHoIP: Cloud-based VoIP phone system solution offering voice and data communications, Microsoft Teams integration, and enterprise-grade phone features for businesses

Products and services

• Managed IT Services Comprehensive IT support service providing 24/7 system monitoring, cybersecurity protection, strategic IT consulting, and data backup and recovery to serve as a complete outsourced IT department for SMBs and mid-market businesses.
• IT Consulting Strategic technology consulting service for businesses, offering network design, cabling, hardware/software troubleshooting, virus removal, IT procurement, cloud migration, network and security assessment, and backup solutions.
• PHoIP Communications Cloud-based VoIP phone system delivering voice and data communications for SMBs and multi-site enterprises, featuring crystal-clear voice quality, auto attendant, voicemail-to-email, call forwarding and recording, mobile/desktop app integrations, and Microsoft Teams calling plan integration.
• Cybersecurity Services Comprehensive cybersecurity protection offering 24/7 threat monitoring, firewall and network security, email and phishing protection, data encryption and compliance, and cybersecurity awareness training for businesses.
• Data Backups & Recovery Secure data protection service providing automated cloud and local backups, advanced encryption, rapid recovery solutions, flexible storage options (on-premises, cloud, or hybrid), and compliance-ready security for businesses.

Quantifiable outcome

• Recover data in minutes, not days

Segments3 records

Ideal customer profiles2 records

Technology focussed No

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Integration1 record

Feature3 records

Partnerships

One partnership is on record.

• MicrosoftcoreTechnology or IntegrationPlenum offers Microsoft Teams monthly calling plans with phone application features integrated with Teams for consolidated communications. Over 500,000 businesses rely on Teams for consolidated communications, and Plenum provides modern phone system features integrated tightly with Teams including 3-digit extension dialing, call recording, reporting, transcription, voice analytics, and contact center features.

Scale indicators1 record

Recent moves4 records

Expansion highlights4 records

Direct peers

• Jolera: Canadian-headquartered MSP delivering managed IT, security, and cloud services to SMBs globally. Comparable recurring managed services model and SMB target segment, with a similar mix of security and communications offerings.
• OnX Enterprise Solutions: Canadian IT solutions and managed services provider (acquired by Computacenter) serving mid-market and enterprise with cloud, security, and managed infrastructure. Comparable service mix and customer profile to Plenum.
• Long View Systems: Large Canadian IT solutions and managed services provider headquartered in Calgary with national presence. Direct comparable in offering managed IT, cloud, security, and communications to mid-market and enterprise across Canada.
• WBM Technologies: Western Canadian managed IT services and print/document solutions provider headquartered in Saskatchewan. Comparable in serving SMB and mid-market with managed IT, cybersecurity, and cloud services in the same regional geography as Plenum.
• Converge Technology Solutions: Canadian-headquartered IT solutions provider offering managed services, cloud, cybersecurity, and advanced analytics. Comparable in delivering end-to-end IT services to mid-market with growing emphasis on managed security and cloud.
• Compugen: Canadian IT solutions provider offering managed services, cloud, cybersecurity, and workplace solutions across the country. Direct peer serving the same mid-market and enterprise SMB customer base with a similar bundled IT services portfolio.

Broad incumbents

• CDW Canada: Canadian arm of CDW Corporation, a major broad IT solutions provider. Larger incumbent offering managed services, networking, security, and cloud to Canadian SMB and enterprise, with deeper vendor relationships and broader portfolio.
• Softchoice: Large North American IT solutions and managed services provider (now owned by Crayon Group) headquartered in Canada. Broader incumbent that overlaps with Plenum on managed IT and Microsoft-centric services for mid-market, but with national scale and enterprise reach.
• Insight Enterprises: Global IT solutions and services provider with significant Canadian operations. Broader incumbent offering managed services, cloud, security, and workplace solutions at global scale, with overlap on the SMB/mid-market managed IT segment.

Regional players

• ITeam (Calgary): Calgary-based managed IT services provider targeting SMBs in Western Canada. Highly comparable in geography, customer segment, and managed IT/security offering, making it Plenum's closest local competitor.

Market position

Strengths4 records

Weaknesses4 records

Competitive moat3 records

Key risks6 records

Key highlights6 records

Customer concentration

Revenue estimate

Valuation estimate

Number of profiles

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about Plenum Group