NurseLine
NurseLine was a US provider of after-hours telephone triage services for hospice agencies, home health organizations, physician practices, and health plans, connecting patients with registered nurses trained in post-acute care protocols. Acquired by IntellaTriage in June 2024; now operates under the IntellaTriage brand.
- Company typePrivate
- Founded2016
- HeadquartersDallas, United States
- Headcount51–100
- GTM typeB2B
- OfferingServices
What NurseLine does
NurseLine was a US-based provider of after-hours telephone triage services targeting hospice organizations, home health agencies, physician and medical practices, and health plans. Its core service connected patients with registered nurses specifically trained in hospice and home care protocols — typically in under one minute, without phone menus or hold times — operating 24/7/365 to absorb patient calls outside business hours. The technology layer was the IntellaHub Platform, which integrated triage workflows with hospice and home health provider systems and supported adjacent service lines including Care Team Coordination, Patient Engagement, and a 24-Hour Nurse Advice Line.
The business operated on a B2B enterprise sales motion, selling contracted, recurring after-hours triage services to post-acute provider organizations, with quote-based pricing and no self-serve or e-commerce channel. The customer base was segmented vertically into Hospice + Home Health Organizations, Physician/Medical Practices, and Health Plans. Compliance posture was anchored by HITRUST CSF certification and HIPAA compliance, both displayed publicly as required buyer prerequisites in healthcare. The firm was recognized on the Inc. 5000 list and held membership in the National Alliance for Care at Home.
On June 26, 2024, NurseLine was acquired by IntellaTriage, a leading provider of after-hours nurse-first triage services for hospice and home health. Following the acquisition, NurseLine ceased operating as an independent entity and its operations and brand were absorbed into IntellaTriage, which now positions itself as the foremost provider of after-hours nurse-first triage services in the post-acute segment. The combined entity is headquartered at 320 Seven Springs Way, Suite 220, Brentwood, Tennessee, and is supported by 51-100 employees.
NurseLine firmographics
Firmographics- Name
- NurseLine
- Legal name
- NurseLine
- Website
- https://rnline.com
- Company type
- Private
- Founded year
- 2016
- Operating status
- Acquired
- Headcount range
- 51–100 employees
- Short description
- NurseLine was a US provider of after-hours telephone triage services for hospice agencies, home health organizations, physician practices, and health plans, connecting patients with registered nurses trained in post-acute care protocols. Acquired by IntellaTriage in June 2024; now operates under the IntellaTriage brand.
- Ownership category
- akta.pro rank
NurseLine industry classification
Industry- Product category
- Telehealth Nurse Triage Services
- NAICS
- Other Ambulatory Health Care Services (6219)
- SIC
- Services-Health Services (8000)
- akta.pro primary industry
- Nurse Triage & Clinical Call-Center Teletriage Platforms (HLALAJAC)
- akta.pro secondary industry
- 24/7 Nurse Line, Symptom Checker & Triage (Payer-Sponsored) (HLALACAB)
Keywords
Where NurseLine is headquartered
LocationHeadquarters
- HQ city
- Dallas
- HQ country
- United States
- HQ region
- North America
Offices1 record
Markets served
NurseLine business model
Business model- GTM type
- B2B
- Offering type
- Services
- Cost components
- Personnel, Operations, Technology or R&D, Marketing or Sales
Revenue model
- After-Hours Nurse Triage Services: 24/7 nurse triage services for healthcare organizations operating year-round to handle patient calls outside business hours. Revenue generated through contracted service arrangements with hospice, home health, and healthcare provider organizations.
Go-to-market motion1 record
Distribution channels1 record
Marketing channels1 record
NurseLine product offering
Product offeringCore offering
NurseLine provided after-hours, weekend, and holiday nurse-first telephone triage services to hospice agencies, home health organizations, physician practices, and health plans. Registered nurses trained in hospice and home care protocols answer patient calls 365 days a year, typically connecting with patients within one minute without phone menus or hold times. Services are delivered under contracted enterprise arrangements with post-acute care providers.
Product overview
IntellaTriage (formerly NurseLine) is a unified platform of nurse-first triage solutions for post-acute providers. The core offering is after-hours nurse triage services delivered through registered nurses trained in hospice and home care protocols. The IntellaHub Platform serves as the underlying technology infrastructure, integrating with provider systems. Service offerings include After-Hours Nurse Triage, Care Team Coordination, Patient Engagement, and Nurse Advice Line — all designed to improve patient outcomes, reduce nurse burnout, and increase operational efficiency for hospice, home health, physician practices, and health plans.
Differentiator
Problem solved
Functional benefit
Products and services
- After-Hours Nurse Triage (Nurse-First Triage) 24/7 nurse-first triage services that connect patients with registered nurses trained in hospice and home care protocols, typically within one minute and without phone menus or hold times. Designed for hospice agencies, home health organizations, physician practices, and health plans needing after-hours patient call coverage.
- IntellaHub Platform Technology platform that enables seamless integration with hospice and home health provider systems, supporting care coordination and patient management across the triage workflow.
- Care Team Coordination Coordination services that connect care team members across hospice, home health, and provider organizations to improve operational efficiency and patient outcomes.
- Patient Engagement Services focused on improving patient involvement and communication throughout care episodes for post-acute care providers.
- Nurse Advice Line 24-hour nurse advice line providing patients with access to registered nurses for health guidance and triage at any time of day or night.
Quantifiable outcome
- Patients connected with registered nurse typically in under one minute
Companies that use NurseLine
Customer profileSegments3 records
Ideal customer profiles3 records
NurseLine technology and API
TechnologyTechnology focussed Yes
API detail
- Has API
- No
- API docs
- API detail
Core technology
AI maturity
App detail
Feature1 record
NurseLine partnerships and signals
Strategic signalPartnerships
One partnership is on record.
- NurseLinecoreAcquisition completed in June 2024. NurseLine, a provider of nurse triage services, was acquired by IntellaTriage to strengthen market position as the foremost provider of after-hours nurse-first triage services for hospice and home health. This acquisition increases IntellaTriage's ability to offer solutions to post-acute providers.
Scale indicators2 records
Recent moves4 records
Expansion highlights4 records
NurseLine competitors and assessment
Company assessmentBroad incumbents
- MDLive (Cigna/Evernorth): Virtual care platform offering 24/7 triage, urgent care, and behavioral health visits to health plans and employers; competes for similar enterprise telehealth and nurse triage budgets.
- Optum (UnitedHealth Group): Operates large-scale nurse line and care management programs as part of its diversified health services portfolio; competes for health plan triage contracts with broader scale and broader service bundle.
- Health Advocate (West Corporation/Intrado): Provides 24/7 nurse line, advocacy, and care navigation services to employer-sponsored and health plan populations — adjacent offering competing for similar enterprise triage budgets.
- Amwell: Broad telehealth platform offering urgent care, behavioral health, and triage capabilities to payers and health systems; overlaps with NurseLine on triage/advice line use cases but with a much broader portfolio.
Direct peers
- CareXM: Patient triage and engagement platform for home health, hospice, and post-acute care organizations offering after-hours nurse triage, similar to NurseLine's core service.
- Conduit Health Partners: Offers 24/7 nurse triage and care transition services to health systems, post-acute providers, and consumers — overlapping with NurseLine's after-hours triage and care coordination offerings.
- TriageLogic: Provides telephone nurse triage software and services (MyTriageChecklist, TriageOnDemand) to physician practices, home health, and hospice organizations — directly overlapping nurse triage call center offering.
- IntellaTriage: Acquirer of NurseLine and now combined entity; offers after-hours nurse-first triage services for hospice and home health organizations — identical product, target customer, and delivery model as NurseLine.
- Carenet Health: Nurse triage, care navigation, and member engagement services for health plans, providers, and employers; closely comparable in clinical call-center triage capabilities and enterprise B2B GTM motion.
Emerging players
- Vivify Health (Optum): Remote patient monitoring and post-acute care engagement platform for home health providers — adjacent technology enabler for nurse triage workflows serving similar end customers.
Market position
Strengths5 records
Weaknesses5 records
Competitive moat4 records
Key risks6 records
Key highlights7 records
Customer concentration
NurseLine social profiles
Digital presenceNurseLine compliance and trust
Trust signalCompliance2 records
NurseLine financial estimates
Financial estimateRevenue estimate
Valuation estimate
NurseLine leadership team
Management profileNumber of profiles
NurseLine funding detail
Funding detailFunding overview
Funding rounds
Investors
Funding detail is available on the Subscription and Enterprise plan.Contact sales →
NurseLine M&A and investment
M&A and investmentM&A
Investments
M&A and investment is available on the Subscription and Enterprise plan.Contact sales →
Frequently asked questions about NurseLine
What does NurseLine do?
NurseLine provided after-hours, weekend, and holiday nurse-first telephone triage services to hospice agencies, home health organizations, physician practices, and health plans. Registered nurses trained in hospice and home care protocols answer patient calls 365 days a year, typically connecting with patients within one minute without phone menus or hold times. Services are delivered under contracted enterprise arrangements with post-acute care providers.
Is NurseLine a public or private company?
NurseLine is a private company. It is classified as corporate owned and is currently acquired.
When was NurseLine founded?
NurseLine was founded in 2016. It employs 51 to 100 people.
Where is NurseLine based?
NurseLine is headquartered in Dallas, United States, in the North America region.
How does NurseLine make money?
One revenue line is on record: after-Hours Nurse Triage Services.
Who are NurseLine's main competitors?
Broad incumbents on record are MDLive (Cigna/Evernorth), Optum (UnitedHealth Group), Health Advocate (West Corporation/Intrado) and Amwell. Direct peers are CareXM, Conduit Health Partners, TriageLogic, IntellaTriage and Carenet Health. Vivify Health (Optum) is listed as an emerging player.
Does NurseLine have an API?
No public API is recorded for NurseLine.
What industry is NurseLine in?
NurseLine's product category is Telehealth Nurse Triage Services. Its primary akta.pro industry code is HLALAJAC, Nurse Triage & Clinical Call-Center Teletriage Platforms, with a secondary code of HLALACAB, 24/7 Nurse Line, Symptom Checker & Triage (Payer-Sponsored). Its NAICS code is 6219 and its SIC code is 8000.