IntellaTriage
IntellaTriage provides 24/7 nurse-first telephone triage and care coordination for hospice and home health organizations, health plans, and physician groups, powered by its proprietary IntellaHub platform. More than 300 licensed nurses handle roughly 90,000 calls per month across a 10,000+ patient census.
- Company typePrivate
- Founded2008
- HeadquartersBrentwood, United States
- Headcount251–500
- GTM typeB2B
- OfferingServices
What IntellaTriage does
IntellaTriage is a US-based healthcare services company that provides 24/7 nurse-first telephone triage and care coordination, primarily to hospice and home health organizations, with secondary offerings for health plans and large physician groups. The company deploys more than 300 licensed triage nurses handling approximately 90,000 calls per month across a combined patient census exceeding 10,000, applying customized Schmitt-Thompson protocols to deliver symptom assessment, medication refills, emotional support, and after-hours clinical escalation. The differentiator is that every call is answered by a licensed nurse rather than a non-clinical coordinator, with average answer times of 37 seconds and a documented ability to resolve 65-80% of after-hours calls without escalating to the client's on-call staff. IntellaTriage backs this clinical delivery with a proprietary technology platform called IntellaHub, which provides real-time bidirectional EMR integration, live patient-record access during calls, per-agency clinical directive customization, call recording for quality assurance, and a daily activity reporting and analytics dashboard used by clients for QAPI and staff education. Core service lines are Nurse-First Triage (after-hours), Care Team Coordination (daytime clinical support, launched 2025), Patient Engagement (post-discharge follow-up), and a 24-hour Nurse Advice Line. The February 2024 acquisition of NurseLine, a competing nationwide hospice and home health triage provider, was retained as a wholly owned subsidiary to expand post-acute capacity.
IntellaTriage firmographics
Firmographics- Name
- IntellaTriage
- Legal name
- IntellaTriage
- Website
- https://intellatriage.com
- Company type
- Private
- Founded year
- 2008
- Operating status
- Operating
- Headcount range
- 251–500 employees
- Short description
- IntellaTriage provides 24/7 nurse-first telephone triage and care coordination for hospice and home health organizations, health plans, and physician groups, powered by its proprietary IntellaHub platform. More than 300 licensed nurses handle roughly 90,000 calls per month across a 10,000+ patient census.
- Ownership category
- akta.pro rank
IntellaTriage industry classification
Industry- Product category
- Healthcare Triage and Care Coordination Services
- NAICS
- Telephone Call Centers (56142)
- SIC
- Services-Home Health Care Services (8082)
- akta.pro primary industry
- Nurse Triage & Clinical Call-Center Teletriage Platforms (HLALAJAC)
- akta.pro secondary industries
- Virtual Urgent Care & Triage Platforms (HLALABAB), Payer-Integrated Tele-Urgent Care Platforms (HLALAJAG), Diagnostic & Triage Decision Support (HLACAGAA)
Keywords
Where IntellaTriage is headquartered
LocationHeadquarters
- HQ city
- Brentwood
- HQ country
- United States
- HQ region
- North America
Offices1 record
Markets served
IntellaTriage business model
Business model- GTM type
- B2B
- Offering type
- Services
- Cost components
- Personnel, Operations, Technology or R&D, Marketing or Sales, Infrastructure, Others
Revenue model
- Subscription-Based Triage Services: IntellaTriage provides 24/7 nurse-first triage services to hospice, home health, health plans, and provider organizations on an annual subscription basis. Pricing is based on census size, service scope, coverage hours, and organizational type. The company states the service costs less than 1% of daily reimbursement per patient.
Pricing tiers
| Model | Billing | Price |
|---|---|---|
| Subscription | Annual | Enterprise subscription for hospice and home health organizations |
Go-to-market motion1 record
Distribution channels1 record
Marketing channels6 records
IntellaTriage product offering
Product offeringCore offering
IntellaTriage provides 24/7 nurse-first triage and care coordination services for hospice agencies, home health organizations, health plans, and large physician groups. Licensed, triage-trained registered nurses answer patient and caregiver calls (averaging 37-second wait time), apply customized Schmitt-Thompson telephone triage protocols, and document directly into client EMRs in real time via the proprietary IntellaHub platform. The service portfolio spans after-hours triage, daytime Care Team Coordination, Patient Engagement follow-up, and 24-hour Nurse Advice Lines, and is delivered under annual enterprise subscriptions.
Product overview
IntellaTriage offers a unified portfolio of nurse-first triage solutions for post-acute healthcare organizations. The core offering consists of four integrated services: Nurse-First Triage (after-hours call handling), Care Team Coordination (daytime clinical support powered by the proprietary IntellaHub platform), Patient Engagement (post-discharge follow-up), and Nurse Advice Line (24/7 access for health plans and providers). The company also acquired NurseLine in 2024 to expand its nationwide hospice and home health triage capabilities. All services leverage licensed triage nurses using Schmitt-Thompson protocols customized to each client organization, with real-time EMR integration and documentation.
Differentiator
Problem solved
Functional benefit
Products and services
- Nurse-First Triage After-hours nurse-first triage service where licensed, triage-trained registered nurses answer patient and caregiver calls within an average of 37 seconds, apply Schmitt-Thompson protocols customized to each agency, and provide symptom assessment, medication refills, emotional support, and escalation as needed. Designed for hospice agencies, home health organizations, health plans, and large physician groups.
- Care Team Coordination Daytime clinical support service powered by the IntellaHub platform that extends IntellaTriage's triage capabilities into business hours, reducing fragmented daytime communication and burden on field clinical care teams for hospice and home health agencies.
- Patient Engagement Post-discharge follow-up service designed to improve patient outcomes, reduce hospital readmissions, and enhance patient and caregiver experience through proactive nurse-led communication.
- Nurse Advice Line 24-hour nurse advice line providing health plan members and provider group patients with direct access to licensed nurses for guidance on the appropriate level of care, designed to reduce unnecessary ED and urgent care visits.
- IntellaHub Platform Proprietary technology platform that powers IntellaTriage's triage and care coordination services, enabling real-time EMR integration, call documentation, customized clinical directives per agency, facility, or patient, and an analytics dashboard for client reporting.
Quantifiable outcome
- Average call answer time of 37 seconds across the entire company (wait time from call initiation to nurse answer)
- +6 more outcomes
Companies that use IntellaTriage
Customer profileNamed customers9 records
Segments3 records
Ideal customer profiles3 records
IntellaTriage technology and API
TechnologyTechnology focussed No
API detail
- Has API
- No
- API docs
- API detail
Core technology
AI maturity
App detail
Feature7 records
IntellaTriage partnerships and signals
Strategic signalPartnerships
Eleven partnerships are on record, tiered core and minor.
- AmedisyscoreAmedisys is one of the nation's largest home health and hospice providers. A senior leader from Amedisys was named to IntellaTriage's newly formed Advisory Board in January 2026, providing strategic guidance on emerging provider challenges, care model innovation, and future service development.
- CommonSpirit Health at HomecoreOne of the largest home health and hospice operators in the United States. A senior leader from CommonSpirit Health at Home serves on IntellaTriage's Advisory Board, contributing expertise on post-acute market challenges and care model innovation.
- Empath HealthcoreEmpath Health is a comprehensive hospice and palliative care organization. A senior leader from Empath Health serves on IntellaTriage's Advisory Board. Empath Health is also a long-standing client (since 2012) and early adopter of IntellaTriage's Care Team Coordination service.
- CompassuscoreA national hospice and home health provider. A senior leader from Compassus was named to IntellaTriage's Advisory Board in January 2026, providing guidance on post-acute industry trends and service development.
- Empath Health (Early Adopter — Care Team Coordination)coreEmpath Health served as an early adopter of IntellaTriage's Care Team Coordination service, reporting measurable improvements in response timeliness, operational efficiency, and staff well-being since the service's Q3 2025 launch.
- NurseLinecoreIn February 2024, IntellaTriage acquired NurseLine, a nationwide hospice and home health triage service provider, in an undisclosed transaction. The acquisition strengthened IntellaTriage's position in post-acute healthcare and enhanced care delivery, technology, and operational efficiency across the expanded organization.
- Hospice Brazos ValleyminorHospice Brazos Valley participated in case study development and testimonial content for IntellaTriage, demonstrating the ROI and nurse retention benefits of the nurse-first triage model. Their VP & COO, Martha Mosier, provided a testimonial quote endorsing the service.
- Three Oaks HospiceminorThree Oaks Hospice (Dallas) partnered with IntellaTriage as a client and co-presenter in a Hospice News webinar featuring their Senior Director of Clinical Services, Christy Samuel, discussing after-hours triage optimization and nurse burnout reduction.
- Partners In CareminorPartners In Care, a 5-star nonprofit hospice, palliative, and home health provider in Oregon, partnered with IntellaTriage to reevaluate their after-hours care model. Their case study highlights improved patient care and nurse support outcomes.
- UNC Continuing Care ServicesminorUNC Continuing Care Services, a major North Carolina home health and hospice organization, partnered with IntellaTriage to transform their after-hours triage strategy. Their case study documents improvements in staffing challenges and nurse recruitment.
- Coastal HospiceminorCoastal Hospice collaborated with IntellaTriage to reduce after-hours medication refill calls, using the data dashboard to drive a quality improvement initiative that enhanced nurse satisfaction and financial performance.
Scale indicators8 records
Recent moves6 records
Expansion highlights5 records
IntellaTriage competitors and assessment
Company assessmentDirect peers
- CareXM: CareXM provides after-hours patient triage and clinical answering services for home health, hospice, and medical practices. It is the closest direct competitor to IntellaTriage on after-hours triage infrastructure and hospice/home health customer overlap.
- Conduit Health Partners: Conduit Health Partners delivers nurse-first telephone triage and care coordination to hospitals, health systems, and post-acute providers. Its nurse-first model and post-acute customer focus directly mirror IntellaTriage's core offering.
- AccessNurse: AccessNurse provides outsourced nurse triage and after-hours call center services to physician practices, home health, and hospice organizations. Direct overlap in service model, customer type, and 24/7 nurse-first delivery.
Broad incumbents
- LHC Group (Optum): LHC Group, now part of Optum, is a major national home health and hospice operator with internal after-hours triage capabilities. Comparable vertical exposure to IntellaTriage's customer base, with optionality to insource similar workflows.
- TeamHealth: TeamHealth is a national clinical services organization with post-acute and after-hours coverage lines. It competes in the broader clinical-services space with overlapping capability for large health systems and post-acute providers.
- Carenet Health: Carenet Health is a large telehealth and clinical contact-center operator offering 24/7 nurse triage, patient engagement, and care navigation across health plans, providers, and health systems. Broader portfolio than IntellaTriage but overlapping core nurse-line capability.
- Amedisys: Amedisys is one of the largest US home health and hospice operators and operates internal triage and care-coordination functions at scale. As an IntellaTriage advisory board partner and customer, it represents both partnership and the in-house alternative IntellaTriage must defend against.
Emerging players
- Vivify Health: Vivify Health provides a remote patient monitoring and virtual care platform with triage-style workflows for health systems and home care. It represents an emerging technology-led approach that could converge with IntellaTriage's nurse-first model.
- Health Recovery Solutions (HRS): HRS provides a telehealth and remote monitoring platform used by home health and hospice providers, increasingly integrating nurse-led triage workflows. An emerging technology vendor with adjacent rather than direct-service positioning relative to IntellaTriage.
- Vesta Healthcare: Vesta Healthcare delivers home-based clinical care and nurse triage for high-risk, often dual-eligible patients, with overlap to IntellaTriage's patient-engagement and nurse-advice-line offerings for payers and providers.
Market position
Strengths5 records
Weaknesses5 records
Competitive moat6 records
Key risks6 records
Key highlights7 records
Customer concentration
IntellaTriage social profiles
Digital presenceIntellaTriage compliance and trust
Trust signalCompliance2 records
IntellaTriage financial estimates
Financial estimateRevenue estimate
Valuation estimate
IntellaTriage leadership team
Management profileNumber of profiles
Profiles8 records
IntellaTriage subsidiaries and ownership
Company hierarchySubsidiaries1 record
IntellaTriage funding detail
Funding detailFunding overview
Funding rounds
Investors
Funding detail is available on the Subscription and Enterprise plan.Contact sales →
IntellaTriage M&A and investment
M&A and investmentM&A1 record
Investments
M&A and investment is available on the Subscription and Enterprise plan.Contact sales →
Frequently asked questions about IntellaTriage
What does IntellaTriage do?
IntellaTriage provides 24/7 nurse-first triage and care coordination services for hospice agencies, home health organizations, health plans, and large physician groups. Licensed, triage-trained registered nurses answer patient and caregiver calls (averaging 37-second wait time), apply customized Schmitt-Thompson telephone triage protocols, and document directly into client EMRs in real time via the proprietary IntellaHub platform. The service portfolio spans after-hours triage, daytime Care Team Coordination, Patient Engagement follow-up, and 24-hour Nurse Advice Lines, and is delivered under annual enterprise subscriptions.
Is IntellaTriage a public or private company?
IntellaTriage is a private company. It is classified as founder individual operated bootstrapped and is currently operating.
When was IntellaTriage founded?
IntellaTriage was founded in 2008. It employs 251 to 500 people.
Where is IntellaTriage based?
IntellaTriage is headquartered in Brentwood, United States, in the North America region.
How does IntellaTriage make money?
One revenue line is on record: subscription-Based Triage Services.
Who are IntellaTriage's main competitors?
Direct peers on record are CareXM, Conduit Health Partners and AccessNurse. Broad incumbents are LHC Group (Optum), TeamHealth, Carenet Health and Amedisys. Emerging players are Vivify Health, Health Recovery Solutions (HRS) and Vesta Healthcare.
Does IntellaTriage have an API?
No public API is recorded for IntellaTriage.
What industry is IntellaTriage in?
IntellaTriage's product category is Healthcare Triage and Care Coordination Services. Its primary akta.pro industry code is HLALAJAC, Nurse Triage & Clinical Call-Center Teletriage Platforms, with a secondary code of HLALABAB, Virtual Urgent Care & Triage Platforms. Its NAICS code is 56142 and its SIC code is 8082.