Total Telecoms
Total Telecoms is an Irish BPO company providing outsourced telesales, customer service, data capture, lead generation, and 24/7 emergency response, serving enterprise clients including Vodafone and McCarthy Insurance Group across Ireland.
- Company typePrivate
- Founded2015
- HeadquartersKillarney, Ireland
- Headcount11–50
- GTM typeB2B
- OfferingServices
What Total Telecoms does
Total Telecoms (legally Top Telecoms Limited trading as Total Telecoms Limited) is an Irish business process outsourcing (BPO) company founded in 2015 and headquartered at 29 High Street, Killarney, Co. Kerry, with a registered office in Little Island, Cork. The firm delivers an integrated portfolio of eight outsourced services: telesales, customer service, data capture, sales lead generation, 24/7/365 emergency response, market research, appointment setting, and after-sales customer care. Its primary functional role is acting as the Irish B2B sales and service channel for global telecoms providers, notably representing Vodafone in selling Fixed and Mobile services to Irish business customers.
The company's underlying technology is described as call-center and telecommunications infrastructure supporting telesales, customer service, data capture, and emergency response; no proprietary technology platforms, APIs, patents, or AI capabilities are disclosed. The firm emphasizes a tailor-made, people-driven service model and maintains GDPR-compliant data handling practices with a publicly referenced Information Security Management System.
Total Telecoms monetizes through professional services contracts with enterprise and non-profit clients, including Vodafone, McCarthy Insurance Group, Irish Cancer Society, in2tel, Strencom, and Zatori. Pricing is not publicly disclosed; services are bespoke and contract-based. The go-to-market is sales-led and primarily domestic, combining direct enterprise sales, outbound and inbound telesales, and direct client engagement, with stated capability to serve European and international markets. The company operates as a privately held, independently owned Irish limited company with no disclosed external investment, funding rounds, acquisitions, or management team details in the available data.
Total Telecoms firmographics
Firmographics- Name
- Total Telecoms
- Legal name
- Top Telecoms Limited trading as Total Telecoms Limited
- Website
- https://totaltelecoms.ie
- Company type
- Private
- Founded year
- 2015
- Operating status
- Operating
- Headcount range
- 11–50 employees
- Short description
- Total Telecoms is an Irish BPO company providing outsourced telesales, customer service, data capture, lead generation, and 24/7 emergency response, serving enterprise clients including Vodafone and McCarthy Insurance Group across Ireland.
- Ownership category
- akta.pro rank
Total Telecoms industry classification
Industry- Product category
- Business Process Outsourcing Services
- NAICS
- Telecommunications (517), Telecommunications Resellers and Agents for Wireless Telecommunication Services (51712)
- SIC
- Services-Advertising Agencies (7311)
- akta.pro primary industry
- Telesales & Inside Sales Outsourcing (B2B/B2C) (BPAAADAE)
- akta.pro secondary industries
- B2B Appointment Setting & SDR/BDR Outsourcing (BPAAADAA), Telemarketing & Telesales Services (Outbound/Inbound) (BPAFAKAC)
Keywords
Where Total Telecoms is headquartered
LocationHeadquarters
- HQ city
- Killarney
- HQ country
- Ireland
- HQ region
- Europe
Offices2 records
Markets served
Total Telecoms business model
Business model- GTM type
- B2B
- Offering type
- Services
- Cost components
- Personnel, Operations, Technology or R&D, Marketing or Sales
Revenue model
- Outsourced Business Services: Total Telecoms provides outsourced business process services including telemarketing, data capture, customer service, and sales lead generation to enterprise clients. Revenue is generated through contractual agreements with clients where they deliver business process outsourcing services on behalf of their clients.
Go-to-market motion1 record
Distribution channels2 records
Marketing channels4 records
Total Telecoms product offering
Product offeringCore offering
Total Telecoms is an Irish business process outsourcing provider that delivers telesales, customer service, data capture, sales lead generation, market research, appointment setting, 24/7 emergency response, and after-sales customer care on behalf of enterprise clients. It specializes in representing global telecom operators, including Vodafone, in selling fixed and mobile services to the Irish B2B market, operating with tailor-made service designs delivered under contractual outsourcing arrangements.
Product overview
Total Telecoms operates as a business process outsourcing (BPO) company providing a unified suite of telecommunications and customer engagement services. Their core offering consists of eight integrated service modules: Telesales (outbound/inbound sales), Customer Service (support and query handling), Data Capture (data collection and management), Sales Lead Generation (prospect qualification), Emergency Response (24/7 coverage), Market Research, Appointment Setting, and After Sales Customer Care. These services are delivered as a portfolio of business process outsourcing solutions, with specialization in the Irish B2B telecoms market selling fixed and mobile services on behalf of global clients.
Differentiator
Problem solved
Functional benefit
Products and services
- Telesales Outbound and inbound telemarketing services for business clients, including cold and warm calling of prospects and existing customers to drive sales.
- Customer Service
- Data Capture
- Sales Lead Generation
- Emergency Response
- Market Research
- Appointment Setting
- After Sales Customer Care
Quantifiable outcome
- McCarthy Insurance Group experienced exponential business growth through the partnership
Companies that use Total Telecoms
Customer profileNamed customers6 records
Segments2 records
Ideal customer profiles2 records
Total Telecoms technology and API
TechnologyTechnology focussed No
API detail
- Has API
- No
- API docs
- API detail
Core technology
AI maturity
App detail
Total Telecoms partnerships and signals
Strategic signalPartnerships
Six partnerships are on record, tiered core and minor.
- VodafonecoreVodafone is one of Total Telecoms' key clients/partners. Total Telecoms represents a global market leader (Vodafone) in the Irish B2B segment, selling Fixed and Mobile services. The partnership involves outsourced telesales and business services.
- McCarthy Insurance GroupcoreMcCarthy Insurance Group is a long-term client partner. Total Telecoms has helped them grow their business exponentially over the years through outsourced business services.
- Irish Cancer SocietycoreIrish Cancer Society is a client partner for whom Total Telecoms provides business process outsourcing services.
- in2telminorin2tel appears as a partner logo on Total Telecoms' website, indicating a business relationship in the telecommunications sector.
- StrencomminorStrencom appears as a partner logo on Total Telecoms' website, indicating a business relationship in the technology/connectivity sector.
- ZatoriminorZatori appears as a partner logo on Total Telecoms' website, indicating a business partnership relationship.
Scale indicators1 record
Recent moves2 records
Expansion highlights3 records
Total Telecoms competitors and assessment
Company assessmentBroad incumbents
- Teleperformance: Largest global BPO by revenue, providing outsourced customer care, sales and technical support across telecom and insurance verticals. Operates in Ireland and EMEA and competes for enterprise BPO contracts of the same type Total Telecoms delivers.
- Foundever (formerly Sitel Group): One of the world's largest BPO and customer experience providers, serving global telecom carriers and insurers with outsourced sales and service. A scaled incumbent that competes for the same enterprise RFPs Total Telecoms targets, but with global footprint and technology investments Total Telecoms cannot match.
- Concentrix: Global customer experience and BPO major serving telecom, financial services and technology clients with outsourced sales, service and digital support. Competes for telecom carrier mandates and serves enterprise clients across multiple verticals overlapping Total Telecoms' book.
- TTEC Holdings: Global customer experience technology and BPO company serving large telecom carriers, insurers and financial services firms. Competes for the same enterprise outsourced sales and service engagements and offers technology-enabled solutions Total Telecoms does not.
- Majorel (now part of Concentrix): Global CX and BPO provider (now under Concentrix) with significant telecom and insurance vertical depth. Competes directly for enterprise outsourced sales and customer service contracts across EMEA.
Emerging players
- Sales Partnerships Inc. B2B outsourced sales and lead generation firm focused on telecom and technology verticals. Comparable specialist positioning in outsourced sales execution for enterprise clients, though operating at larger US-centric scale.
- Arise Virtual Solutions: Virtual (work-at-home) contact center and BPO provider offering customer care, sales and technical support. Competes in the same outsourced customer service and sales category but with a different delivery model.
Direct peers
- Zevas Communications: Outsourced sales and lead generation firm specializing in telecom and B2B services. A more closely comparable specialist competitor in outsourced telesales and appointment setting for technology and telecom clients.
- Covalen: Irish-headquartered BPO and contact center provider offering multilingual customer service, sales and back-office support. Direct competitor in the same Irish B2B outsourcing market with overlapping service portfolio (telesales, customer service, data capture).
- Quality Contact Solutions (QCS): Smaller US-based outsourced contact center and telesales provider offering inbound, outbound and B2B sales services. Comparable in scale and service mix to Total Telecoms with similar BPO/telesales focus.
Market position
Strengths5 records
Weaknesses5 records
Competitive moat3 records
Key risks5 records
Key highlights6 records
Customer concentration
Total Telecoms social profiles
Digital presenceTotal Telecoms compliance and trust
Trust signalCompliance1 record
Total Telecoms financial estimates
Financial estimateRevenue estimate
Valuation estimate
Total Telecoms leadership team
Management profileNumber of profiles
Total Telecoms funding detail
Funding detailFunding overview
Funding rounds
Investors
Funding detail is available on the Subscription and Enterprise plan.Contact sales →
Total Telecoms M&A and investment
M&A and investmentM&A
Investments
M&A and investment is available on the Subscription and Enterprise plan.Contact sales →
Frequently asked questions about Total Telecoms
What does Total Telecoms do?
Total Telecoms is an Irish business process outsourcing provider that delivers telesales, customer service, data capture, sales lead generation, market research, appointment setting, 24/7 emergency response, and after-sales customer care on behalf of enterprise clients. It specializes in representing global telecom operators, including Vodafone, in selling fixed and mobile services to the Irish B2B market, operating with tailor-made service designs delivered under contractual outsourcing arrangements.
Is Total Telecoms a public or private company?
Total Telecoms is a private company. It is classified as unknown and is currently operating.
When was Total Telecoms founded?
Total Telecoms was founded in 2015. It employs 11 to 50 people.
Where is Total Telecoms based?
Total Telecoms is headquartered in Killarney, Ireland, in the Europe region.
How does Total Telecoms make money?
One revenue line is on record: outsourced Business Services.
Who are Total Telecoms's main competitors?
Broad incumbents on record are Teleperformance, Foundever (formerly Sitel Group), Concentrix, TTEC Holdings and Majorel (now part of Concentrix). Emerging players are Sales Partnerships Inc. and Arise Virtual Solutions. Direct peers are Zevas Communications, Covalen and Quality Contact Solutions (QCS).
Does Total Telecoms have an API?
No public API is recorded for Total Telecoms.
What industry is Total Telecoms in?
Total Telecoms's product category is Business Process Outsourcing Services. Its primary akta.pro industry code is BPAAADAE, Telesales & Inside Sales Outsourcing (B2B/B2C), with a secondary code of BPAAADAA, B2B Appointment Setting & SDR/BDR Outsourcing. Its NAICS code is 517 and its SIC code is 7311.